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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42519 Views
  • 15 replies
  • 36 likes
  • 42519 Views
  • 15 replies
  • 36 likes

My spotify wont play to my Pioneer Car player after recent update

Hi guys...please help, my pioneer X5850BT spotify wont connect anymore with my phone after recent spotify update. However it was still be able to play when i select Ipod or bluetooth audio mode. appreciate for any help thanks...

  • Casual Listener
  • Hi guys...please help, my pioneer X5850BT spotify wont connect anymore with my phone after recent spotify update. However it was still be able to play when i select Ipod or bluetooth audio mode. appr...
  • jrebollos
  • Newbie
  • 1503 Views
  • 5 replies
  • 5 likes
  • 1503 Views
  • 5 replies
  • 5 likes

Spotify Public IP-Ranges

HiI would like to limit my outbound connections on TCP/4070 to only match Spotify's Public IP-Ranges, but I can't find any official information on them.Currently, my iPhone tries to connect on TCP/4070 at IP: 104.199.65.223. I can see that the Spotif...

  • Newbie
  • Hi I would like to limit my outbound connections on TCP/4070 to only match Spotify's Public IP-Ranges, but I can't find any official information on them. Currently, my iPhone tries to connect on T...
  • cemakilli
  • Casual Listener
  • 6874 Views
  • 1 replies
  • 1 likes
  • 6874 Views
  • 1 replies
  • 1 likes

Unwanted connections to other devices/cars driving by

The past week or so I've had a repeat issue while driving and streaming music through bluetooth to my car from my iPhone 6s (latest iOS updates). The music will stop, and the phone will say currently streaming to "Robbin's iPhone", or "Kyle's iPhone"...

  • Casual Listener
  • The past week or so I've had a repeat issue while driving and streaming music through bluetooth to my car from my iPhone 6s (latest iOS updates).  The music will stop, and the phone will sa...
  • matthewrochon
  • Casual Listener
  • 1282 Views
  • 2 replies
  • 2 likes
  • 1282 Views
  • 2 replies
  • 2 likes

discover weekly won't refresh

I've had the same discover weekly playlist for two weeks.. I've tried logging in/out, deleting/reinstalling ios app, made sure I was following discover weekly, none of those things worked. I checked it on the app on my laptop and it was stale there, ...

  • Casual Listener
  • I've had the same discover weekly playlist for two weeks.. I've tried logging in/out, deleting/reinstalling ios app, made sure I was following discover weekly, none of those things worked. I checked ...
  • 1015 Views
  • 0 replies
  • 1 likes
  • 1015 Views
  • 0 replies
  • 1 likes

Download Not possible ipod touch ios 6.1.6

Hello, with my iphone and spotify i can download with my premium Account Songs. With my ipod i cant download something there is no Button to download ( spotify Version 1.8.1.8) i cant get a newer Version because the ios is only6.1.6 and Apple dont Su...

  • Newbie
  • Hello, with my iphone and spotify i can download with my premium Account Songs. With my ipod i cant download something there is no Button to download ( spotify Version 1.8.1.8) i cant get a newer Ver...
  • Maxim
  • Spotify Star
  • 4901 Views
  • 1 replies
  • 0 likes
  • 4901 Views
  • 1 replies
  • 0 likes

I forgot a song

I went to sleep listening to music one time. When I woke up this one song was playing, but at the time I was too tired and wasn't able to catch the name of it. I've tried to check the history on the desktop version of Spotify, but because I just down...

  • Visitor
  • I went to sleep listening to music one time. When I woke up this one song was playing, but at the time I was too tired and wasn't able to catch the name of it. I've tried to check the history on the ...
  • user-removed
  • Not applicable
  • 3254 Views
  • 3 replies
  • 0 likes
  • 3254 Views
  • 3 replies
  • 0 likes

Volume problem on Iphone 7

When I run spotify in Background on Iphone 7, the volume control appears suddenly when I am using any app.. And it keeps showing all day long no matter what I am doing on Iphone.

  • Newbie
  • When I run spotify in Background on Iphone 7, the volume control appears suddenly when I am using any app.. And it keeps showing all day long no matter what I am doing on Iphone.
  • theviewer1985
  • Casual Listener
  • 1606 Views
  • 3 replies
  • 1 likes
  • 1606 Views
  • 3 replies
  • 1 likes

How do I get my Spotify music onto my new Iphone 6 plus?

I backed up everything to the cloud. My spotify music did not download. The spotify app on my new phone tells me I need a paid subscription. I already have a paid subscription. I connected to itunes and nothing happened. Can anyone tell me step by st...

  • Newbie
  • I backed up everything to the cloud.  My spotify music did not download.  The spotify app on my new phone tells me I need a paid subscription.  I already have a paid subscription. I co...
  • ApexOverload
  • Newbie
  • 3640 Views
  • 3 replies
  • 0 likes
  • 3640 Views
  • 3 replies
  • 0 likes

iOS Spotify Cover Art on Android Wear 2.0

Hi. I waiting for update to Android Wear 2.0, but still Cover Art is not visible on my Moto 360 2. gen when i have paired Iphone 6S. When i pair Nexus 5X, there is cover art on my watch, when i play music. Please fix that. The second problem is after...

  • Newbie
  • Hi. I waiting for update to Android Wear 2.0, but still Cover Art is not visible on my Moto 360 2. gen when i have paired Iphone 6S. When i pair Nexus 5X, there is cover art on my watch, when i play ...
  • 962 Views
  • 0 replies
  • 1 likes
  • 962 Views
  • 0 replies
  • 1 likes

view playlist / album art zooms in too far

I like to view album art a lot and have noticed when you tap the art - it inconsistenly zooms the image to either fit the width of the phone or it (unfavoribly) zooms too far and looks pixelated. The zooming happens with all playlist art and it'**ble...

  • Music Fan
  • I like to view album art a lot and have noticed when you tap the art - it inconsistenly zooms the image to either fit the width of the phone or it (unfavoribly) zooms too far and looks pixelated. The...
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

Upgraded Phone, Premium Account Gone

I am paying for a premium account. I have been listening on an iPhone 6. I just purchased an iPhone 7 and downloaded Spotify. I signed in and I am being asked to sign up for a premium account (which I have) and none of my playlists are there. What gi...

  • Visitor
  • I am paying for a premium account. I have been listening on an iPhone 6. I just purchased an iPhone 7 and downloaded Spotify. I signed in and I am being asked to sign up for a premium account (which ...
  • iamandyhill
  • Community Legend
  • 378 Views
  • 5 replies
  • 0 likes
  • 378 Views
  • 5 replies
  • 0 likes

Non Downloaded songs trying to play when offline

As the title says when I toggle to offline mode Spotify is still trying to play music not downloaded on my phone. I thought when I go offline it should only be playing music I've downloaded not everything saved to my library?Should also add that the ...

  • Newbie
  • As the title says when I toggle to offline mode Spotify is still trying to play music not downloaded on my phone. I thought when I go offline it should only be playing music I've downloaded not every...
  • 287 Views
  • 0 replies
  • 3 likes
  • 287 Views
  • 0 replies
  • 3 likes

Help organize my stuff

I'm a new user. I don't understand Your Library. It contains all the stuff I've listened to or searched, but not the stuff I've decided to save. For example, the library in my house doesn't contain every book I've ever picked up. It only contains the...

  • Casual Listener
  • I'm a new user. I don't understand Your Library. It contains all the stuff I've listened to or searched, but not the stuff I've decided to save. For example, the library in my house doesn't contain e...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Duplicate listening.

Hi. Let's say I use Spotify to play music at a party, but I have to run out to by more party effects. But I don't want to miss what they are listening to. So I'm missing a function that lets me listen to same music as the party, just by "leaching on"...

  • Newbie
  • Hi. Let's say I use Spotify to play music at a party, but I have to run out to by more party effects. But I don't want to miss what they are listening to. So I'm missing a function that lets me liste...
  • 158 Views
  • 0 replies
  • 1 likes
  • 158 Views
  • 0 replies
  • 1 likes

Superuser Contribution Phone Crashing from Spotify Use

My phone has been crashing and occasionally restarting when I play music using Spotify. The iOS on my 5s iphone is up to date. This is the second time that I've had to restore my phone within a week, and I've been told that it isn't a battery issue b...

  • Newbie
  • My phone has been crashing and occasionally restarting when I play music using Spotify.  The iOS on my 5s iphone is up to date.  This is the second time that I've had to restore my phone wi...
  • Melody
  • Spotify
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! IOS10 notification bubbles overlap - iPhone SE

Hi, The notification bubbles on the drop-down Notifications on IOS overlap one another. Some of the overlapped bubbles cannot be cleared and remain persistently on the list of notitfications.Other bubbles have disappeared when I dismissed the entire ...

Spotify-Notif1.PNG Spotify-Notif2.jpg Spotify-Notif3.jpg
  • Regular
  • Hi,   The notification bubbles on the drop-down Notifications on IOS overlap one another.   Some of the overlapped bubbles cannot be cleared and remain persistently on the list of notit...
  • Timsel
  • Newbie
  • 6122 Views
  • 8 replies
  • 0 likes
  • 6122 Views
  • 8 replies
  • 0 likes

Can't get Local files to appear on iPhone

I'm having trouble getting my local files to appear on my iphone. I've done the whole creating a playlist with local files in them to dowload, but when I go to downlod them on to my iphone, some of the songs straight up don't appear?? They're not gre...

  • Newbie
  • I'm having trouble getting my local files to appear on my iphone. I've done the whole creating a playlist with local files in them to dowload, but when I go to downlod them on to my iphone, some of t...
  • CoryRoc
  • Newbie
  • 355 Views
  • 1 replies
  • 1 likes
  • 355 Views
  • 1 replies
  • 1 likes

Premium

Ondanks premium nog steeds reclame

  • Visitor
  • Ondanks premium nog steeds reclame
  • hotnspicyyyyyy
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! IPAD AND IPHONE NOT SYNCING

Hi all, New to this, am currently using the free 7 day premium trial and will sign up for premium. I have downloaded the app on both my Iphone 7 and my IPad air. Im downloading music using my IPAD as its much quicker over the wifi at work... but when...

  • Casual Listener
  • Hi all,   New to this, am currently using the free 7 day premium trial and will sign up for premium. I have downloaded the app on both my Iphone 7 and my IPad air. Im downloading music using m...
  • hotnspicyyyyyy
  • Roadie
  • 5106 Views
  • 3 replies
  • 0 likes
  • 5106 Views
  • 3 replies
  • 0 likes

Solved!! "Available Offline" feature not working

My "available offline" feature is not working. A month ago, it worked quite smoothly when downloading a playlist to my iPhone. Now, after adding additional songs to my playlist, I am attempting to re-sync the playlist to my iPhone. After shifting the...

  • Newbie
  • My "available offline" feature is not working. A month ago, it worked quite smoothly when downloading a playlist to my iPhone. Now, after adding additional songs to my playlist, I am attempting to re...
  • Lucydavey45
  • Newbie
  • 36203 Views
  • 20 replies
  • 3 likes
  • 36203 Views
  • 20 replies
  • 3 likes