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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

28957 Views

40 replies

9 likes

  • 28957 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93827 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

942 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293304 Views

60 replies

15 likes

  • 293304 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123464 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Crappy suggested tracks

I don't listen to mainstream music so I am fed up with Spotify interrupting my chosen album with top 40 hits from massive artists. I just had 5 in a row so I ran out of skips immediately. How can you justify this? Im trying to help smaller artists by...

Newbie

I don't listen to mainstream music so I am fed up with Spotify interrupting my chosen album with top 40 hits from massive artists. I just had 5 in a row so I ran out of skips immediately. How can you...

HunterCurtis

Newbie

658 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Pay Spotify with itunes

Hallo Spotify-Community I would like to know if i can buy spotify Premium with my Itunes account ??? And if....how?Please answer

Casual Listener

Hallo Spotify-Community 🙂 I would like to know if i can buy spotify Premium with my Itunes account ??? And if....how? Please answer

Ellieh

Newbie

19185 Views

13 replies

8 likes

  • 19185 Views
  • 13 replies
  • 8 likes

Playlist recover

How do I recover my playlist, I really need it back. I tried recovering it from the web browser it says error.

Newbie

How do I recover my playlist, I really need it back. I tried recovering it from the web browser it says error.

gsoul3

Gig Goer

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Songs Missing

Hi!I love Spotify, but I've encountered an issue kinda annoying.When I use Spotify, my phone gets really hot, which causes it to restart or to kill the app after certain use time. The issue is: sometimes it makes the app log out. So when I open the a...

Gig Goer

Hi! I love Spotify, but I've encountered an issue kinda annoying. When I use Spotify, my phone gets really hot, which causes it to restart or to kill the app after certain use time. The issue is: s...

estebanGramaj0

Gig Goer

689 Views

4 replies

0 likes

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  • 4 replies
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Solved!! App frozen

1. I have a iPhone 5s2. Spotify app is dark/black and cant be open or deleted.3. Therfore I cant use it nor reinstall it, since I cant delete it.

Casual Listener

1. I have a iPhone 5s 2. Spotify app is dark/black and cant be open or deleted. 3. Therfore I cant use it nor reinstall it, since I cant delete it.

Pratisk

Casual Listener

2320 Views

2 replies

0 likes

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  • 2 replies
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iPhone not working in car on aux or usb

My iPhone 7 isn't working in my car? It plays for a minute then stops and says unsupported? Any ideas?

Casual Listener

My iPhone 7 isn't working in my car? It plays for a minute then stops and says unsupported? Any ideas?

Babeylou-xx

Casual Listener

2240 Views

4 replies

0 likes

  • 2240 Views
  • 4 replies
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Spotify on iphone

I've paid for premium and it works on my iPad but not my iPhone?? Please help I'm not great with technology

Casual Listener

I've paid for premium and it works on my iPad but not my iPhone?? Please help I'm not great with technology 😊

Jacob

Community Legend

501 Views

3 replies

0 likes

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  • 3 replies
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Stops playing music when iphone locks

I've realised today, after the newest update , that Spotify Premium stops playing the song as soon as the screen locks.Any chance thy could be fixed soon?

Newbie

I've realised today, after the newest update , that Spotify Premium stops playing the song as soon as the screen locks. Any chance thy could be fixed soon?

ant0n1

Roadie

994 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Playlist Sort is not saving in iOS app

This is a huge problem for me as I can't save sort any of my playlist by Recently Added. It'll sort by Recently Added but once you leave the playlist and come back, it'll go back to Custom sort. Is there an estimated time that this will get fixed? It...

Newbie

This is a huge problem for me as I can't save sort any of my playlist by Recently Added. It'll sort by Recently Added but once you leave the playlist and come back, it'll go back to Custom sort. Is t...

MattSuda

Spotify Star

1002 Views

5 replies

2 likes

  • 1002 Views
  • 5 replies
  • 2 likes

downloading spotify onto new phone

HiI want to download spotify and use my account on my boyfriends phone. I only use spotify on my computer and thought I could use it on another device, but when my boyfriend tries to download it it says he has to make an account and pay.. and no opti...

Newbie

Hi I want to download spotify and use my account on my boyfriends phone. I only use spotify on my computer and thought I could use it on another device, but when my boyfriend tries to download it it...

justinewin_

Roadie

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Solved!! Won't let me log in on new iphone 7

Hi there. I've have just upgraded my phone and transferred everything from my old phone but it won't let me log in on my new phone using my existing details. I've logged out in my old phone, any ideas? TIA

Casual Listener

Hi there. I've have just upgraded my phone and transferred everything from my old phone but it won't let me log in on my new phone using my existing details. I've logged out in my old phone, any idea...

twiglet1974

Casual Listener

1151 Views

2 replies

0 likes

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  • 2 replies
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Casting to Chromecast

So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to find the Chromecast to stream to. Everything is on t...

Casual Listener

So I recently just got my own Chromecast (2nd Gen, the round one), and I want to be able to cast my music when I go to bed, but for some reason, on my iPhone, iPad, and Macbook Pro, I can't seem to f...

356 Views

0 replies

1 likes

  • 356 Views
  • 0 replies
  • 1 likes

Song plays on computer, not iPhone

Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me. I've been having a problem with a song or two every few months and it's that they will play on my computer just fine, but when ...

Newbie

Hi, I'm a Premium user who has been using the service for about 10 months now, and this has been starting to frustrate me.   I've been having a problem with a song or two every few m...

305 Views

0 replies

1 likes

  • 305 Views
  • 0 replies
  • 1 likes

Solved!! Fuzz

On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always connected to wifi, and I don't have the same issue wit...

Casual Listener

On my iPhone my audio has noticeable white noise in the background of my music. It doesn't have the same issue with Spotify on my iPad, so I'm fairly sure it's my phone. My phone is almost always con...

jnorris170

Community Legend

729 Views

3 replies

0 likes

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  • 3 replies
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Stops playing app

When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone could help me out!! Thanks!!

Newbie

When I go into the app and play music like usual it will play like one or two songs then stop playing I dont understand because I have never hada problem with it before. it would be great if someone ...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Left channel muffled

While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refurbished iPhone on warranty and so can confirm it is...

Casual Listener

While playing from my iPhone, the left channel is muffled. The right channel is fine. I have confirmed this with ear phones, to Bluetooth speakers, via Bluetooth in my car. I recently received a refu...

wizard64mx

Newbie

571 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Music undownloading

offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature working fine, and it should be since I've a premiu...

Newbie

offline music i've downloaded keeps getting Undownloaded. I have only 2 offline devices, both iphones 4s. I'm getting really annoyed, I live on a place with no good wifi so I really need this feature...

alexrodger

Newbie

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

"You've already created an account with this email address"

Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to login to. This has happened before but I reinstalled...

Newbie

Hello... I can't login to spotify on my iPhone. It says "Login failed - you've already created an account with this email address", which is nonsensical because I'm that's the account I'm trying to l...

Shynola

Newbie

22928 Views

23 replies

5 likes

  • 22928 Views
  • 23 replies
  • 5 likes

Radio on iOS ignores Spotify Mobile Data Setting

The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off.I regard this a serious problem. Together with the new autoplay...

Casual Listener

The radio obviously streams music using a mobile data connection, even if this is blocked within the iOS settings. General mobile data were enabled, but usage by Spotify was switched off. I regard t...

djstorm10

Regular

893 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Sorting music within a playlist in IOS doesn't save, resorts back to previous sort setting

My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "Artist," Title," etc), after leaving or force quitting S...

Casual Listener

My wife and I (who use iPhones 6 Plus and 7 Plus with iOs 10.3 and 10.3.1, respectively) recently noticed that when we try to sort playlists we have created (whether it be by "Recenlty Added," "...

MattSuda

Spotify Star

2251 Views

8 replies

3 likes

  • 2251 Views
  • 8 replies
  • 3 likes