Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63244 Views
  • 16 replies
  • 37 likes
  • 63244 Views
  • 16 replies
  • 37 likes

Artist page doesn't divide songs with a album row.

My friend has an android phone and when he goes to the Artist page it displays the albums in the horizontal grid, dividing the songs. My iPhone 6 with latest updates only displays artists songs in a continuous list with all albums seperate but no alb...

  • Casual Listener
  • My friend has an android phone and when he goes to the Artist page it displays the albums in the horizontal grid, dividing the songs. My iPhone 6 with latest updates only displays artists songs in a ...
  • Tom
  • Community Legend
  • 694 Views
  • 1 replies
  • 0 likes
  • album
    artist
    artwork
    display
    iphone
    not
    page
    showing
  • 694 Views
  • 1 replies
  • 0 likes

No facebook login possible

Hi,I've been trying to connect to facebook from the iOS app. The app is indeed allowed on facebook but I still can't reach my friends or be logged in. I've just created a family account and had a previous account from which I want to import the playl...

  • Casual Listener
  • Hi, I've been trying to connect to facebook from the iOS app. The app is indeed allowed on facebook but I still can't reach my friends or be logged in. I've just created a family account and had a p...
  • MattSuda
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Solved!! Songs in Playlist

My Girlfriend made a playlist for me which is also public, I followed it and the first 26 Songs are Downloaded but on her phone there are over 120 songs wich are not even shown on my phone. Not in the app or in the browser version of spotify. I alrea...

  • Regular
  • My Girlfriend made a playlist for me which is also public, I followed it and the first 26 Songs are Downloaded but on her phone there are over 120 songs wich are not even shown on my phone. Not in th...
  • Julian_V
  • Regular
  • 765 Views
  • 10 replies
  • 0 likes
  • 765 Views
  • 10 replies
  • 0 likes

Solved!! "PLAY ALL" playlist folder option desappear

Since a few Spotify releases on Iphone (1 month about), the option that allow to play all songs inluded in a folder of many playlists has vanished. I still have this option on Mac and windows desktop versions, but not on Iphone. This is a shame becau...

  • Casual Listener
  • Since a few Spotify releases on Iphone (1 month about), the option that allow to play all songs inluded in a folder of many playlists has vanished.  I still have this option on Mac and windows ...
  • MattSuda
  • Spotify Star
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Login via Facebook not working (Iphone)

Hi, The last couple of days, spotify was offline even though i was connected to the internet. I read, that i should delete the App from my Iphone and re-install it, which is exactly what i did (also i have updated to the new version of iOS). However,...

  • Newbie
  • Hi,   The last couple of days, spotify was offline even though i was connected to the internet. I read, that i should delete the App from my Iphone and re-install it, which is exactly what i d...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Downloaded tracks being deleted

So I switched from an Android phone with SD card to iphone 7 last week.I have been a vocal critic of Spotify on the Android forums for the persistent (since I have been premium member 2-3 years) problem of downloaded tracks being deleted (and requiri...

  • Roadie
  • So I switched from an Android phone with SD card to iphone 7 last week. I have been a vocal critic of Spotify on the Android forums for the persistent (since I have been premium member 2-3 years) pr...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

'Save album' button sves songs instead

When I save a whole album it no longer saves the album in 'Albums' like it used to. Instead it saves every song in the album under 'Songs'. Has anyone else had this problem and been able to fix it? I am on a 6s+ ios up to date.

  • Casual Listener
  • When I save a whole album it no longer saves the album in 'Albums' like it used to. Instead it saves every song in the album under 'Songs'. Has anyone else had this problem and been able to fix it? I...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Certain songs won't play

Hi! I'm using Spotify on iOS 10.2.1 and many songs won't play. I'm premium and my subscription is still active so I don't know what's wrong. I've deleted the app and reinstalled it, logged in and out, and nothing will work. The songs I'm trying to pl...

  • Newbie
  • Hi! I'm using Spotify on iOS 10.2.1 and many songs won't play. I'm premium and my subscription is still active so I don't know what's wrong. I've deleted the app and reinstalled it, logged in and out...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Spotify keeps switching to it's own random playlists!?

So, this is on an iPhone 4s, I have many playlists saved, and when I press 'shuffle play' the songs in my playlist play, maybe 1-2 songs. After that, it automatically switches to a playlist I have never heard of, like 'throwback thursday' or 'popular...

  • Casual Listener
  • So, this is on an iPhone 4s, I have many playlists saved, and when I press 'shuffle play' the songs in my playlist play, maybe 1-2 songs.   After that, it automatically switches to a playlist ...
  • gracecp
  • Newbie
  • 1038 Views
  • 3 replies
  • 2 likes
  • 1038 Views
  • 3 replies
  • 2 likes

Songs stop after ten seconds

I've been having this problem for awhile now and I'm apparently not the only one judging by some threads I've seen while searching for a solution. Many of the songs I try to play, both on cellular and on Wifi, stop after 10 to 13 seconds and sometime...

  • Casual Listener
  • I've been having this problem for awhile now and I'm apparently not the only one judging by some threads I've seen while searching for a solution. Many of the songs I try to play, both on cellular an...
  • NoDevolución
  • Casual Listener
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

spotify on iphone show no free space, with 30 GB RAM left on iphone

Hi on my iphone se woth ios 10.3.1 spotify show no more space available for offline content if i try to save some playlist for offline. right now spotify app use 1GB and iphone has more then 30 GB free RAM. i have allready deinstalled and reinstalled...

  • Newbie
  • Hi on my iphone se woth ios 10.3.1 spotify show no more space available for offline content if i try to save some playlist for offline.   right now spotify app use 1GB and iphone has more then...
  • Hubo
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Alle Songs in Ordneransicht verschwunden

Ich habe Ordner mit vielen Playlists angelegt (= bestehende Playlists in Ordner verschoben). In der aktuellen iPad-App ist in der Ordneransicht der Link "Alle Songs" verschwunden. Darüber konnte man Songs aus mehreren Playlists hören.Bitte schaltet d...

  • Newbie
  • Ich habe Ordner mit vielen Playlists angelegt (= bestehende Playlists in Ordner verschoben).   In der aktuellen iPad-App ist in der Ordneransicht der Link "Alle Songs" verschwunden. Darübe...
  • Datboney
  • Newbie
  • 602 Views
  • 1 replies
  • 2 likes
  • 602 Views
  • 1 replies
  • 2 likes

Login screen not working

Hi,I just got a new iPhone 6s and downloaded the Spotify app. I'm trying to log in as I already have an account, however when I click on the button "log in" it takes ages to go to the next screen. Once there, the log in page is not loading at all. It...

  • Newbie
  • Hi, I just got a new iPhone 6s and downloaded the Spotify app. I'm trying to log in as I already have an account, however when I click on the button "log in" it takes ages to go to the next screen...
  • Hubo
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Subscriptions keeps jumping between free and premium, deleting my playlists every time

Hey does anyone have this problem?I'm using the web player on a laptop with Windows 8.1. After one week it spontaneously logged me out and when I entered my password again and hit return nothing happened. I ended up having to reset my password becaus...

  • Newbie
  • Hey does anyone have this problem? I'm using the web player on a laptop with Windows 8.1. After one week it spontaneously logged me out and when I entered my password again and hit return nothi...
  • Hubo
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Local Files not on iPhone

So I downloaded some local files and put them on a playlist on my mac and that is working fine. The problem is that the songs are now showing up on my iphone. I even created a new playlist with just local files and the playlist appears on my iphone a...

  • Casual Listener
  • So I downloaded some local files and put them on a playlist on my mac and that is working fine. The problem is that the songs are now showing up on my iphone. I even created a new playlist with just ...
  • thecowsaysmoo42
  • Casual Listener
  • 339 Views
  • 1 replies
  • 2 likes
  • 339 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problem with downloading local files

Hello. I have a problem with downloading local files. Files are in computer, but on my IPad they can't download. I tried all tips from the Spotify site. Can you help me?Thanks.

  • Casual Listener
  • Hello. I have a problem with downloading local files. Files are in computer, but on my IPad they can't download. I tried all tips from the Spotify site. Can you help me? Thanks.
  • sg90
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Volume and track changes waking up screen!

Hi all, When I change volume by using the buttons on the side of my iPhone/by using my earphone remote (or change tracks using my earphone remote) my screen wakes up, which is really annoying. How can I disable this behaviour?

  • Newbie
  • Hi all,   When I change volume by using the buttons on the side of my iPhone/by using my earphone remote (or change tracks using my earphone remote) my screen wakes up, which is really annoy...
  • swansongforyou
  • Regular
  • 1124 Views
  • 2 replies
  • 0 likes
  • 1124 Views
  • 2 replies
  • 0 likes

Ipad

HI,I am planning a party to play my spotify playlist from my ipad, however I do not want it disrupted when I recieve a text or a call from my phone. Is it possible to somehow not have them linked?

  • Casual Listener
  • HI, I am planning a party to play my spotify playlist from my ipad, however I do not want it disrupted when I recieve a text or a call from my phone.  Is it possible to somehow not have them li...
  • MattSuda
  • Spotify Star
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Solved!! Offline Music folder in My Music disappeared

Hi All, Maybe this has been answered or maybe not. On the iphone app I used to go to "Your Music" and there would be a folder called "offline music" (under artists) where I could see only my saved for offline usage playlists, 1 week ago this disappea...

  • Newbie
  • Hi All, Maybe this has been answered or maybe not.   On the iphone app I used to go to "Your Music"  and there would be a folder called "offline music"  (under artists) where I could...
  • user-removed
  • Not applicable
  • 787 Views
  • 2 replies
  • 0 likes
  • 787 Views
  • 2 replies
  • 0 likes

Solved!! Ipad Pro 12.9 no album art for downloads when offline

I use an Ipad Pro has my headunit in my car. I am a Premium member and I can only get album art to show up when there is any data connection. Is there any way to resolve this? I have done all of the basics; format the ipad, reinstall Spotify, redownl...

  • Gig Goer
  • I use an Ipad Pro has my headunit in my car. I am a Premium member and I can only get album art to show up when there is any data connection. Is there any way to resolve this? I have done all of the ...
  • badrowbot
  • Gig Goer
  • 1324 Views
  • 15 replies
  • 0 likes
  • 1324 Views
  • 15 replies
  • 0 likes