Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70738 Views
  • 16 replies
  • 37 likes
  • 70738 Views
  • 16 replies
  • 37 likes

Playlist (folders) not syncing w/ iOS app

Hi, I've organized all of my songs into playlist folders on the desktop client, but my mobile apps are only showing a limted number of these folders. Is there a (known) limit on playlists OR playlist folders for the apps? Thanks,- Serge Note: I'm tal...

  • Newbie
  • Hi, I've organized all of my songs into playlist folders on the desktop client, but my mobile apps are only showing a limted number of these folders. Is there a (known) limit on playlists OR pla...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

No iOS or email notifications even with all notification settings on?

About a year ago I stopped receiving notifications about new music, playlist changes ect. I have gone through my account settings on the app, and in the iOS notification settings and everything is turned on. I'd love to know when the artists I follow...

  • Casual Listener
  • About a year ago I stopped receiving notifications about new music, playlist changes ect. I have gone through my account settings on the app, and in the iOS notification settings and everything is tu...
  • justinewin_
  • Roadie
  • 609 Views
  • 3 replies
  • 0 likes
  • 609 Views
  • 3 replies
  • 0 likes

New Release - cannot see artist on new OS

Hi there, with a recent update i am no longer able to scroll through New Releases under Browse on my iPhone and see the artist who is releasing the new album--that means i have to click on every album to see who the artist is and that is really cumbe...

  • Casual Listener
  • Hi there, with a recent update i am no longer able to scroll through New Releases under Browse on my iPhone and see the artist who is releasing the new album--that means i have to click on every albu...
  • MattSuda
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

On free version but can't listen to any music

Once I tap the start radio button, another screen pops up and shows I have discovered a premium feature and therefore no music ever gets playedCurrently I am on free account version

  • Newbie
  • Once I tap the start radio button, another screen pops up and shows I have discovered a premium feature and therefore no music ever gets played Currently I am on free account version
  • Tommyorsan
  • Casual Listener
  • 544 Views
  • 1 replies
  • 0 likes
  • can't play radio
    can't shuffle play
  • 544 Views
  • 1 replies
  • 0 likes

Solved!! Playlist won't fully load

I am a premium user and I have a playlist saved. When I go to look at all the songs in my playlist, it won't let me swipe down all the way. I get to about half way then I get a loading circle and the rest won't load? Thanks.

  • Newbie
  • I am a premium user and I have a playlist saved. When I go to look at all the songs in my playlist, it won't let me swipe down all the way. I get to about half way then I get a loading circle and the...
  • sarahs121
  • Newbie
  • 2390 Views
  • 1 replies
  • 1 likes
  • 2390 Views
  • 1 replies
  • 1 likes

Downloaded Music keeps deleting (8.2.0)

Hello. Having an issue with the current build of Spotify (Version 8.2.0) where it keeps deleting the music i have downloaded onto my device. It's happened 4 times over the last week or so in which I have to go back into the app and physically tap all...

  • Casual Listener
  • Hello. Having an issue with  the current build of Spotify (Version 8.2.0) where it keeps deleting the music i have downloaded onto my device. It's happened 4 times over the last week or so in wh...
  • MattSuda
  • Spotify Star
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Song Plays For 10-11 Seconds Then Stops

I have an iPhone 6 with T-Mobile. When I play a song it will load and play for about ten to eleven seconds, then stop. I know it is not my network connection because Soundcloud works. I have restarted my phone but to no avail. I have also redownloade...

  • Casual Listener
  • I have an iPhone 6 with T-Mobile. When I play a song it will load and play for about ten to eleven seconds, then stop. I know it is not my network connection because Soundcloud works. I have restarte...
  • 524 Views
  • 0 replies
  • 2 likes
  • 524 Views
  • 0 replies
  • 2 likes

Downloaded songs play on Macbook but not on iPhone

Songs that I've downloaded from outside of Spotify play on my computer (Macbook Air running MacOS Sierra 10.12.4) don't play on my iPhone (iPhone SE running iOS 10.2.1). They're on playlists that have been downloaded to the iPhone and to the Macbook ...

  • Casual Listener
  • Songs that I've downloaded from outside of Spotify play on my computer (Macbook Air running MacOS Sierra 10.12.4) don't play on my iPhone (iPhone SE running iOS 10.2.1). They're on playlists that hav...
  • dontickmyyum
  • Casual Listener
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Resuming play after Bluetooth call

If a Bluetooth call comes in whilst listening to Spotify the music fails to resume when the call ends. Instead my iTunes fires up and plays. This is so annoying, any suggestions?

  • Casual Listener
  • If a Bluetooth call comes in whilst listening to Spotify the music fails to resume when the call ends. Instead my iTunes fires up and plays. This is so annoying, any suggestions?
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Spotify song skips when connected Bluetooth

Since the last update I've notice songs skipping like a scratch CD when connected to Bluetooth. There's pauses several times throughout the song. It's becoming huge annoying. Please fix this.

  • Regular
  • Since the last update I've notice songs skipping like a scratch CD when connected to Bluetooth. There's pauses several times throughout the song. It's becoming huge annoying. Please fix this.
  • JayRizzo
  • Casual Listener
  • 1015 Views
  • 1 replies
  • 1 likes
  • 1015 Views
  • 1 replies
  • 1 likes

The daily mix playlist I listened the most to just completely changed genre.Can I put it back?

Daiy mix showed me 6 mixes everyday with 5 of the same genre. Today the one I listened to the most just changed and now all 6 are of the same genre. Is there a way to put it back?

  • Casual Listener
  • Daiy mix showed me 6 mixes everyday with 5 of the same genre. Today the one I listened to the most just changed and now all 6 are of the same genre. Is there a way to put it back?
  • justinewin_
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Downloaded music disappears again and again

Hi there,maybe somebody can help me. I was searching for an answer to the problem and it seems that I am not the only one to have it. But all the given answers could not solve it. I am using Spotify Premium only on my iPhone 6, no other device, no ot...

  • Newbie
  • Hi there, maybe somebody can help me. I was searching for an answer to the problem and it seems that I am not the only one to have it. But all the given answers could not solve it. I am using Spotif...
  • victor__49
  • Regular
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

One Playlist not syncing

I have a specific playlist that won't sync from my computer to my iphone. I have:-Gone offline on both, went online.-Reinstalled app-Created a new playlist since then, which does sync fully What the heck am I doing wrong?

  • Casual Listener
  • I have a specific playlist that won't sync from my computer to my iphone.  I have: -Gone offline on both, went online. -Reinstalled app -Created a new playlist since then, which does sync fu...
  • shaggi
  • Casual Listener
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Spotify connect volume on iphone

I play Spotify on my iPhone with latest software, over connect onto my Sony 1050 amplifier.Sometimes randomly the volume just goes to maximum even if I'm pressing volume down on the side of my phone... This is horrendous!! Is there a way I can basica...

  • Casual Listener
  • I play Spotify on my iPhone with latest software, over connect onto my Sony 1050 amplifier. Sometimes randomly the volume just goes to maximum even if I'm pressing volume down on the side of my phon...
  • MattSuda
  • Spotify Star
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

App crashes after 15-20 seconds of playing offline songs

I have an iPhone 6 - have 2500+ songs saved and reinstalled app twice and still crashes after approximately 15-20 seconds of a song playing on offline mode - EXTREMELY FRUSTRATED.

  • Casual Listener
  • I have an iPhone 6 - have 2500+ songs saved and reinstalled app twice and still crashes after approximately 15-20 seconds of a song playing on offline mode - EXTREMELY FRUSTRATED.
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Song unavailable

Hi i've recently moved to Spotify from Apple Music and imported some playlists from iTunes. Most songs play but some come up 'Song unavailable, you can still start radio based on this artist'. Help? I've downloaded the playlists for offline play as w...

  • Newbie
  • Hi i've recently moved to Spotify from Apple Music and imported some playlists from iTunes. Most songs play but some come up 'Song unavailable, you can still start radio based on this artist'. Help? ...
  • katherinerioux
  • Casual Listener
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Spotify shows off-line iOS 10.3.1 update

spotify is not working properly, it disconect constantly for no reason, I have tried in Wifi and mobile conection. Imposible to listen to music. Using paid account

  • Newbie
  • spotify is not working properly, it disconect constantly for no reason, I have tried in Wifi and mobile conection. Imposible to listen to music. Using paid account
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Cant search in playlist

When trying to search in a playlist the keyboard aint coming up, using 3d-party keyboard if that could be the problem?Tried pressing the searchbar again does nothing.Looks just like in this screenshot, just fund out locking and unlocking in this stat...

  • Casual Listener
  • When trying to search in a playlist the keyboard aint coming up, using 3d-party keyboard if that could be the problem? Tried pressing the searchbar again does nothing. Looks just like in this s...
  • Ircfox
  • Casual Listener
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Premium subscription

I subscribed to premium on my android device but now I have an iPhone 7 and it says that my account is for free listening? Can someone help me please

  • Casual Listener
  • I subscribed to premium on my android device but now I have an iPhone 7 and it says that my account is for free listening? Can someone help me please
  • Maxim
  • Spotify Star
  • 409 Views
  • 4 replies
  • 0 likes
  • 409 Views
  • 4 replies
  • 0 likes

Superuser Contribution Escoger música

Antes podías seleccionar las canciones que querías que siguieran y ahora no aparece esa opción en iPhone

  • Casual Listener
  • Antes podías seleccionar las canciones que querías que siguieran y ahora no aparece esa opción en iPhone
  • Mfcm
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes