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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36778 Views

40 replies

10 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102166 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1285 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298890 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125684 Views

19 replies

38 likes

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Spotify ios app issues

I've been experience what at first glance appears to be a connectivity issue with the ios app on my iphone 6s plus running ios 10.3.1. I open the app and I'll see the 'Connecting' message for a few seconds. After that I sometimes see the 'You are off...

Newbie

I've been experience what at first glance appears to be a connectivity issue with the ios app on my iphone 6s plus running ios 10.3.1. I open the app and I'll see the 'Connecting' message for a few s...

583 Views

0 replies

0 likes

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Won't stop playing Disney Songs

I let my niece play with my phone while I was visiting them. Now whenever I play a song, it plays one "adult" song and then plays Disney music continuously. None of the songs were saved and I can't figure out how to make it stop playing Disney music....

Newbie

I let my niece play with my phone while I was visiting them.  Now whenever I play a song, it plays one "adult" song and then plays Disney music continuously.  None of the songs were saved a...

MartinStoichkov

Community Legend

1384 Views

1 replies

1 likes

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  • 1 replies
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will not let me log in

I recently had to get a new iPhone and when I re downloaded Spotify it will not let me click on the login button no matter how many times I touch it. How do I fix this?

Casual Listener

I recently had to get a new iPhone and when I re downloaded Spotify it will not let me click on the login button no matter how many times I touch it. How do I fix this?

ellen221

Casual Listener

389 Views

1 replies

0 likes

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  • 1 replies
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how do family premium members listen to music on two devices

whenever i am using spotify to play music for my yoga students, my son often turns on his spotify and suddenly we are listening to his loud music instead of peaceful yoga sounds. Why cant we both listen at the same time on two different devices to di...

Newbie

whenever i am using spotify to play music for my yoga students, my son often turns on his spotify and suddenly we are listening to his loud music instead of peaceful yoga sounds.  Why ...

richmondimage

Newbie

423 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Carplay on iOS 10.3

Hi, Is there any plans to support the full range of carplay that iOS 10.3 has introduced? ie There is an Up Next option in Apple Music as well as a clickable region that allows you to look at the artists album tracks? Without doubt Spotify is so much...

Music Fan

Hi,   Is there any plans to support the full range of carplay that iOS 10.3 has introduced?   ie There is an Up Next option in Apple Music as well as a clickable region that allows you ...

505 Views

0 replies

3 likes

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Superuser Contribution Error during the connection on the iOS app

When I enter my email address and my password on the app it says "error 404" while my account is working because on safari I can connect without any problem, it does that for a few weeks now, and I already tried to reinstall the app multiple times.

Newbie

When I enter my email address and my password on the app it says "error 404" while my account is working because on safari I can connect without any problem, it does that for a few weeks now, and I a...

Mara_F

Roadie

419 Views

1 replies

0 likes

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Superuser Contribution Spotify Shuffle

Has anyone else noticed whether it be their songs list or any of their playlists that shuffle feature plays the same songs all the time? It's to the point where I can almost guess which song is going to play next. I have prenium if that makes a diffe...

Newbie

Has anyone else noticed whether it be their songs list or any of their playlists that shuffle feature plays the same songs all the time? It's to the point where I can almost guess which song is going...

Mara_F

Roadie

610 Views

1 replies

0 likes

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Spotify app crashing about 15-30 seconds after startup when downloading music.

My spotify app will not stay open for more than 30 seconds when trying to save music to my iphone. it gets through about 3 songs and then crashes. I have an iphone 6 64gb. Literally can't download music unless I sit and watch and reopen everytime it ...

Newbie

My spotify app will not stay open for more than 30 seconds when trying to save music to my iphone. it gets through about 3 songs and then crashes. I have an iphone 6 64gb. Literally can't download mu...

wakeblake

Casual Listener

939 Views

1 replies

0 likes

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Superuser Contribution Connect to a device doesn't list devices in a family member IPhone

Hello All, I have a premium subscription and I have my wife as a family member. In my IPhone 6 (with the last firmware) the Spotify app (8.0.0.529) list all devices in my network correctly. But in my wife's IPhone 6 (with the lat firmware) the device...

Casual Listener

Hello All,   I have a premium subscription and I have my wife as a family member. In my IPhone 6 (with the last firmware) the Spotify app (8.0.0.529) list all devices in my network correctly. ...

Mara_F

Roadie

669 Views

1 replies

0 likes

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Solved!!Superuser Contribution Offline mode

Greetings, Recently, I bought a Spotify Premium for the offline listening. But, sometimes it feels like Spotify still using my data even the whole playlist is downloaded. Just googled about this situation and it looks like the offline mode is gone fo...

Regular

Greetings,   Recently, I bought a Spotify Premium for the offline listening. But, sometimes it feels like Spotify still using my data even the whole playlist is downloaded. Just googled about ...

Mara_F

Roadie

750 Views

1 replies

0 likes

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Superuser Contribution I use to be able to play my downloaded music on airplane mode but can't anymore. Why?

Why can I no longer listen to my music on planes? In November it worked fine, this time going on a long flight Is just said Spotify was offline and I couldn't play my downloaded music.

Newbie

Why can I no longer listen to my music on planes? In November it worked fine, this time going on a long flight Is just said Spotify was offline and I couldn't play my downloaded music.

Mara_F

Roadie

1158 Views

1 replies

0 likes

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Superuser Contribution Unable to login to Spotify on iPhone with preferred Facebook account

i've 2 facebook accounts on my iPhone and am unable to login to Spotify with the correct facebook account which is linked to my premium Spotify account. Spotify keeps directing me to the facebook account for free service. i've tried logging out of ea...

Newbie

i've 2 facebook accounts on my iPhone and am unable to login to Spotify with the correct facebook account which is linked to my premium Spotify account. Spotify keeps directing me to the facebook acc...

Mara_F

Roadie

951 Views

1 replies

0 likes

Facebook
Help please
Login
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'Cannot login. There is already an account created with this email"

I got a new 6S and I'm trying to log in to Spotify app. I get this error message every time I put in username and PW. I'm not trying to create an account, I'm trying to login. And it keeps telling me this. Changed my PW in case. Still won't log me in...

Newbie

I got a new 6S and I'm trying to log in to Spotify app. I get this error message every time I put in username and PW. I'm not trying to create an account, I'm trying to login. And it keeps telling me...

Maxim

Spotify Star

787 Views

1 replies

0 likes

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Solved!! Offline mode help! Tracks keep stopping about every minute...

Love spotify, especially to make mixes for long car drives.However, lately, when I use offline mode (assuming this is the best option for driving to avoid uninterupted listening), the track will stop point blank after a couple seconds, which is infur...

Casual Listener

Love spotify, especially to make mixes for long car drives. However, lately, when I use offline mode (assuming this is the best option for driving to avoid uninterupted listening), the track will st...

derektakiaferro

Casual Listener

47341 Views

17 replies

4 likes

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  • 4 likes

Songs from "My Music" are not synced offline

I had my Spotify starred playlist as available offline so whenever I add new songs, they download automatically. Now when I add songs to My Music, they dont sync offline automatically, how can this be re-enabled so songs from My Music are synced? tha...

Regular

I had my Spotify starred playlist as available offline so whenever I add new songs, they download automatically.   Now when I add songs to My Music, they dont sync offline automatically, how...

oorhunturan

Casual Listener

8537 Views

12 replies

18 likes

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Songs not being removed from playlist on mobile app

I deleted some songs from my playlist using the desktop application but they are still on my playlist when I look at it using the mobile app. On the desktop version there are 2,788 songs with 193 hours, but on the mobile app there is 203 hours. Is th...

Casual Listener

I deleted some songs from my playlist using the desktop application but they are still on my playlist when I look at it using the mobile app. On the desktop version there are 2,788 songs wi...

447 Views

0 replies

0 likes

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Skipping songs when lowering IPhone and playing music although App is closed

Hey Spotify Team. Since a couple of weeks its not possible to play musik on my IPhone (6s) especially not when moving (walking etc). As soon as I lower down the phone or place it in my pocket it starts skipping songs. When I close the app and place i...

Newbie

Hey Spotify Team.   Since a couple of weeks its not possible to play musik on my IPhone (6s) especially not when moving (walking etc). As soon as I lower down the phone or place it in my pocke...

iTeo

Newbie

820 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify on Iphone Crashes when connecting to wifi

Since 2 november update my Spotify app on my Iphone 6s IoS 10 crashes when connecting to wifi. Already removed en reinstalled App, did not provide any solution. Please help me out.

Newbie

Since 2 november update my Spotify app on my Iphone 6s IoS 10 crashes when connecting to wifi. Already removed en reinstalled App, did not provide any solution. Please help me out.

HelsBellsN16

Newbie

676 Views

1 replies

0 likes

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Solved!! Playlists don't show on iPhone 7

Since I changed to iPhone 7 none of my playlists show on my phone any more. The playlist section is simply empty. They show on all my other devices. Updating the app didn't help.

Casual Listener

Since I changed to iPhone 7 none of my playlists show on my phone any more. The playlist section is simply empty. They show on all my other devices. Updating the app didn't help. 

polaroidgrrl

Casual Listener

738 Views

2 replies

0 likes

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BMW showing limited songs after update

After updating the Spotify app on iPhone the song list that is displayed on iDrive 5.0 is limited to 209 songs. I have tried reinstalling etc. but this does not change. I have over 2000 songs downloaded to choose from. I can still access all these by...

Casual Listener

After updating the Spotify app on iPhone the song list that is displayed on iDrive 5.0 is limited to 209 songs. I have tried reinstalling etc. but this does not change. I have over 2000 songs downloa...

457 Views

0 replies

0 likes

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