Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81805 Views
  • 19 replies
  • 37 likes
  • 81805 Views
  • 19 replies
  • 37 likes

My songs keep deleting their self I don't know why plz help

I've been having this problem for the past couple months all my songs keep deleting their self and now they have gone away for good and I can't find them in my songs or in my artist I only have one song per artist!!! It's really angering me when I ha...

  • Newbie
  • I've been having this problem for the past couple months all my songs keep deleting their self and now they have gone away for good and I can't find them in my songs or in my artist I only have one s...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

pausing due to 'playing somewhere else'

I have been dealing with this issue for months..it keeps pausing on my laptop and it's not playing anywhere else! I have done every conceivable thing to fix this issue...clearing cache, uninstalling, reinstalling, etc...and still every 2 min it's pau...

  • Newbie
  • I have been dealing with this issue for months..it keeps pausing on my laptop and it's not playing anywhere else!  I have done every conceivable thing to fix this issue...clearing cache, uninsta...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Music

My music keeps pausing and playing constantly whenever my phone is in my pocket or in movement. I tried playback and streaming quality already in attempt to fix it.

  • Newbie
  • My music keeps pausing and playing constantly whenever my phone is in my pocket or in movement. I tried playback and streaming quality already in attempt to fix it.
  • _alexcollins_
  • Regular
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Bad formatting when using apple navigation

Noticed this when driving the other day. The podcast section is poorly aligned.Iphone 6, running 10.2.1

  • Newbie
  • Noticed this when driving the other day. The podcast section is poorly aligned. Iphone 6, running 10.2.1  
  • _alexcollins_
  • Regular
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

offline playback issues

when i stream the songs i want to listen to from online the playback is great but when i download the songs it does play correclty why is that and is anyone else having this issue also?

  • Visitor
  • when i stream the songs i want to listen to from online the playback is great but when i download the songs it does play correclty why is that and is anyone else having this issue also?
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Hi i have paid for premium but I don't know what account it is for

I have paid for premium through PayPal,but it's not registered for the uncletato12 email martywarty@ outlook can you rectify this I don't want any other Spotify account than this one. Please help and reimburse me for any duplicate payments if any on ...

  • Newbie
  • I have paid for premium through PayPal,but it's not registered for the uncletato12 email martywarty@ outlook can you rectify this I don't want any other Spotify account than this one. Please help and...
  • user-removed
  • Not applicable
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Painfully slow to download, about to cancel my subscription.

Spotify is syncing offline is too slow. I've tried three different networks. Las night over 150mb WiFi at home it took 8 hours to download 12 songs. Please help.

  • Casual Listener
  • Spotify is syncing offline is too slow. I've tried three different networks. Las night over 150mb WiFi at home it took 8 hours to download 12 songs. Please help.
  • thomasayres
  • Casual Listener
  • 5625 Views
  • 4 replies
  • 0 likes
  • Slow download
  • 5625 Views
  • 4 replies
  • 0 likes

Random Skipping, pausing , and fast forwarding.

I have an iPhone 7 with the latest software and I didnt have his problem with the 6s. Now when I'm listening to a song it will frequently pause it, fast forward through it and sometimes just skips the song. It will also continue to play music no matt...

  • Newbie
  • I have an iPhone 7 with the latest software and I didnt have his problem with the 6s. Now when I'm listening to a song it will frequently pause it, fast forward through it and sometimes just skips th...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on iOS "connecting..." for a very long time on my home WiFi network

Hello,I have searched and haven't been able to find a post with the exact problem I have. Spotify on my home network takes very long to connect on the iOS app. The app loads fine, but I see "connecting..." for always at least a whole minute (sometime...

  • Newbie
  • Hello, I have searched and haven't been able to find a post with the exact problem I have. Spotify on my home network takes very long to connect on the iOS app. The app loads fine, but I see "connec...
  • danieldrake
  • Casual Listener
  • 32104 Views
  • 10 replies
  • 5 likes
  • 32104 Views
  • 10 replies
  • 5 likes

Solved!! Different Spotify interface on two diffrent accounts on one iPhone

Hello every1 My first account (premium) been setup by Facebook, but now decided to split my FB account from Spotify, so I've setup new account with just username. But now got a small "problem" if u can actualy call this a problem. When logging in to ...

IMG_2181.PNG IMG_2180.PNG
  • Casual Listener
  • Hello every1   My first account (premium) been setup by Facebook, but now decided to split my FB account from Spotify, so I've setup new account with just username. But now got a small "proble...
  • Mattyyyyy
  • Newbie
  • 14671 Views
  • 8 replies
  • 0 likes
  • 14671 Views
  • 8 replies
  • 0 likes

Solved!! Customization of playlists (cover and description box)

I have a playlist of songs found in shazam, I went to listen tonight and there were no other songs from the bands, other than the ones I added on the list, songs from bands that are not list but which I do not like and do not want to listen to. Why d...

  • Visitor
  • I have a playlist of songs found in shazam, I went to listen tonight and there were no other songs from the bands, other than the ones I added on the list, songs from bands that are not list but whic...
  • Bittencourt
  • Spotify Star
  • 512 Views
  • 3 replies
  • 0 likes
  • 512 Views
  • 3 replies
  • 0 likes

Solved!! How Do You Delete Songs from Starred Playlist

I am having trouble with the new version of Spotify. I have no idea how to remove songs from the Starred Playlist. It shows the songs on my playlist and there is a circle with three little dots inside. When I click that, it shows options like "Save" ...

  • Casual Listener
  • I am having trouble with the new version of Spotify.  I have no idea how to remove songs from the Starred Playlist.  It shows the songs on my playlist and there is a circle with three littl...
  • suzydevs
  • Casual Listener
  • 8923 Views
  • 5 replies
  • 0 likes
  • 8923 Views
  • 5 replies
  • 0 likes

Preview song shared on facebook

Why some song shared on facebook isn't possible listen to preview(30 sec)?

  • Casual Listener
  • Why some song shared on facebook isn't possible listen to preview(30 sec)?
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Gift Card

I also recently bought a spotify gift card.I want to exchange on the website: www.spotify.com/redeem but they say it is not accessible.

  • Newbie
  • I also recently bought a spotify gift card. I want to exchange on the website: www.spotify.com/redeem but they say it is not accessible.
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Premium

Why won't it let me upgrade my premium. My app says that my trial has expired but when i try to upgrade it says that I already have a similar account?

  • Newbie
  • Why won't it let me upgrade my premium. My app says that my trial has expired but when i try to upgrade it says that I already have a similar account?
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Solved!! Shuffle Not Being Shuffled

For the past couple of days, I've been listening to Spotify on my phone. And even though I DO NOT have Spotify Premium, and my only option is to shuffle, the music isn't being shuffled. It is not playing in order, but for the past couple of days, I'v...

  • Casual Listener
  • For the past couple of days, I've been listening to Spotify on my phone. And even though I DO NOT have Spotify Premium, and my only option is to shuffle, the music isn't being shuffled. It is not pla...
  • kaylanorris
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Music search

Hey guys I've recently been searching for songs from an early Eskimo joe album called a song is a city. When I search my Spotify tells me there are no results however the album is available through the site and also on all of my mates Spotify account...

  • Regular
  • Hey guys I've recently been searching for songs from an early Eskimo joe album called a song is a city. When I search my Spotify tells me there are no results however the album is available through t...
  • Bittencourt
  • Spotify Star
  • 725 Views
  • 13 replies
  • 0 likes
  • 725 Views
  • 13 replies
  • 0 likes

Music does not mute when I take or make a call

Using my iPhone 6 in car over BT to make a call while Spotify is playing. Music mutes until I answer the call or it starts ringing on the other end. Very annoying, have reinstalled Spotify bot no fix, still plays while I am on call. Suggestions?

  • Newbie
  • Using my iPhone 6 in car over BT to make a call while Spotify is playing. Music mutes until I answer the call or it starts ringing on the other end. Very annoying, have reinstalled Spotify bot no fix...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

Solved!! voice control for ios

Will spotify work with Siri like apple music So I can say play song and Spotify will play the song and not use Apple music. Or maybe there is an app that can? I have soundhound but I can get it to work like siri does with Apple Music.. Thanks

  • Casual Listener
  • Will spotify work with Siri like apple music  So I can say play song and Spotify will play the song and not use Apple music. Or maybe there is an app that can? I have soundhound but I can get it...
  • savannahmeyer
  • Casual Listener
  • 2194 Views
  • 1 replies
  • 0 likes
  • 2194 Views
  • 1 replies
  • 0 likes