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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30679 Views

40 replies

9 likes

  • 30679 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95404 Views

115 replies

12 likes

Other
  • 95404 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
  • 1031 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293846 Views

60 replies

15 likes

  • 293846 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123749 Views

19 replies

38 likes

  • 123749 Views
  • 19 replies
  • 38 likes

Unable to Fast Forward Tracks, select shuffle/repeat, etc. IOS

Brief description of the issue: IPad Pro, the screen you access when selecting arrow on the left side of now playing track name does not allow for manual fast forwarding, selecting shuffle or repeat, just an image of the album the current track is pl...

Newbie

  Brief description of the issue: IPad Pro, the screen you access when selecting arrow on the left side of now playing track name does not allow for manual fast forwarding, selecting shuffle or...

Hubo

Community Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

IOS Playlist Issue

I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the top of the playlist where a new album was just added ...

Visitor

I have a huge playlist that i add all of my favorite songs to that has over 2700 songs now. Sometimes if I like a whole album I will add the whole album to my playlist. When I try to play from the to...

danicamachox

Music Fan

717 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 717 Views
  • 1 replies
  • 0 likes

What happened to the Queue?

It used to be that when you had the current song, "now playing full album picture up, there would be an icon in the top right where you can view and edit your queue. That feature seems to have vanished!! I can still add songs to the queue, but i cant...

Casual Listener

It used to be that when you had the current song, "now playing full album picture up, there would be an icon in the top right where you can view and edit your queue. That feature seems to have vanish...

danicamachox

Music Fan

811 Views

1 replies

0 likes

  • 811 Views
  • 1 replies
  • 0 likes

Issuse syncing mp3s to iPhone

I downloaded some of Logic's old mixtapes and imported them into iTunes, but no matter how i import them to Spotify, in "Local Files" some are grayed out but still play, but none sync to my iPhone even if the playlist is downloaded on PC and iPhone. ...

Newbie

I downloaded some of Logic's old mixtapes and imported them into iTunes, but no matter how i import them to Spotify, in "Local Files" some are grayed out but still play, but none sync to my iPhone ev...

malicious-mind

Casual Listener

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Samsung Multiroom won't work

Hello,I'm using a Samsung Multiroom System HW-J8500 with iPhone 7 IOS 10.3 the newest Samsung Multiroom and Spotify App.When i try to select spotify with the Samsung Audio System it won't show the device.The System is connected via wifi and all ports...

Newbie

Hello, I'm using a Samsung Multiroom System HW-J8500 with iPhone 7 IOS 10.3 the newest Samsung Multiroom and Spotify App. When i try to select spotify with the Samsung Audio System it won't show th...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
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Solved!! Connected to wrong Facebook account on Iphone

Hi!I just bought a new iPhone today and copied my old data to the new one through iTunes. All my apps were automatically installed on my new phone. When I started the Spotify app, it of course asked me to log in. When I logged in with Facebook, it co...

Casual Listener

Hi! I just bought a new iPhone today and copied my old data to the new one through iTunes. All my apps were automatically installed on my new phone. When I started the Spotify app, it of course aske...

user-removed

Not applicable

3103 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Order of songs

When I open my spotify app, the songs are listed in "custom" order ( automatic) however each time I change it to "recently added". When i next go to open the app, it reverts bac to the "custom" order. Is there any way of having the songs saved in the...

Visitor

When I open my spotify app, the songs are listed in "custom" order ( automatic) however each time I change it to "recently added". When i next go to open the app, it reverts bac to the "custom" order...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

6/145 local files showing on iphone

Wanted to find a solotuin to why none of my local files would show on my iphone when i downloaded the songs to offline. Made a playlist with all my 145 local files and looked at my phone. Only 1 ablum of songs came on my iphone. Sometimes when i play...

Newbie

Wanted to find a solotuin to why none of my local files would show on my iphone when i downloaded the songs to offline. Made a playlist with all my 145 local files and looked at my phone. Only 1 ablu...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Playlists not updating on iphone

I've recently done a nice overhaul and organized a lot of playlists into playlist folders on my desktop app. The folders show up on my mobile app, but all of the playlists in the folders won't seem to update. I've tried reinstalling, logging in and o...

Newbie

I've recently done a nice overhaul and organized a lot of playlists into playlist folders on my desktop app. The folders show up on my mobile app, but all of the playlists in the folders won't seem t...

633 Views

0 replies

1 likes

  • 633 Views
  • 0 replies
  • 1 likes

Why do my songs start before the other one ends?

As I listen to a song, it finishes and around 5-10 seconds before the song is over the next one starts playing while the previous one is still finishing and it's very annoying since it means that ads also play before the song is over and I don't get ...

Newbie

As I listen to a song, it finishes and around 5-10 seconds before the song is over the next one starts playing while the previous one is still finishing and it's very annoying since it means that ads...

fdf-34

Casual Listener

17512 Views

1 replies

3 likes

  • 17512 Views
  • 1 replies
  • 3 likes

Album Request

I was wondering if there is a reason why I cannot see all the Bad Religion albums? The following albums are missing:Recipe for HateStranger than FictionThe Gray RaceNo SubstanceThe New AmericaAre these albums likely to come onto Spotify?

Newbie

I was wondering if there is a reason why I cannot see all the Bad Religion albums?  The following albums are missing: Recipe for Hate Stranger than Fiction The Gray Race No Substance The N...

Maxim

Spotify Star

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast Audio not available in Spotify

Hi.I got my new Chromecast Audio perfectly installed. It worked fine on android and iOS...for one session! Hungry for music I woke up next morning and there's no device in Spotify (Chromecast or router was never plugged out of power).Every time I'm l...

Casual Listener

Hi. I got my new Chromecast Audio perfectly installed. It worked fine on android and iOS...for one session! Hungry for music I woke up next morning and there's no device in Spotify (Chromecast or ro...

mdelolmo

Spotify

751 Views

2 replies

0 likes

  • 751 Views
  • 2 replies
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[iOS][Other] The reason that I think might have caused overheating and draining battery quickly

Hi guys, I come back to you, to tell you something which could be helpful to fix the overheating and draining battery issue.I think I have found the problem. 2 weeks ago, I didn't have this issue. And it's exactly the same date where I bought my AirP...

Newbie

Hi guys, I come back to you, to tell you something which could be helpful to fix the overheating and draining battery issue. I think I have found the problem. 2 weeks ago, I didn't have this issue...

733 Views

0 replies

4 likes

iOS
Other
  • 733 Views
  • 0 replies
  • 4 likes

New update problems

I just recently updated to 8.0.0 and I absolutely hate it! I used to hate Spotify anyway because of the constant ads and the fact that ad free music never lasted 30 minutes, but this was the last straw. Nevertheless, Spotify is still better than pand...

Newbie

I just recently updated to 8.0.0 and I absolutely hate it! I used to hate Spotify anyway because of the constant ads and the fact that ad free music never lasted 30 minutes, but this was the last str...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Stops playing music about 1 minute in and when I go to the app it opens up like it was never running

like I wasn't even using it before. Problem started about two weeks ago when I updated it from the app store, did not have this problem until the update. Refreshed app several times, even deleted and reinstalled/redownloaded all my offline playlists.

Newbie

like I wasn't even using it before. Problem started about two weeks ago when I updated it from the app store, did not have this problem until the update. Refreshed app several times, even deleted and...

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes

Shuffle fixating

When shuffling a list with 1700 songs (approximately 70 bands) that are downloaded to my device, the same 5 bands are the only ones featured in the queue. It didn't used to be this repetitive, and now it's almost unusable.

Casual Listener

When shuffling a list with 1700 songs (approximately 70 bands) that are downloaded to my device, the same 5 bands are the only ones featured in the queue. It didn't used to be this repetitive, and no...

Tfnagle

Casual Listener

635 Views

3 replies

0 likes

  • 635 Views
  • 3 replies
  • 0 likes

Solved!! Order of playlist on iPhone APP

I'm still not able to order the saved playlist on my iPhone 5s to newest-oldest or something else. It's just ordered as A-Z and I find that annoying because I need to search for my new song and it's not just the 1st in the playlist. Are you able to i...

Regular

I'm still not able to order the saved playlist on my iPhone 5s to newest-oldest or something else. It's just ordered as A-Z and I find that annoying because I need to search for my new song and it's ...

justinhiteart

Newbie

15143 Views

6 replies

6 likes

  • 15143 Views
  • 6 replies
  • 6 likes

Tracks will not play

I can't play any of my music since going from premium to free and the APP updated last week. I have wiped my phone and reinstalled but still the same. I can play tracks on my MacBook Pro. Please help

Visitor

I can't play any of my music since going from premium to free and the APP updated last week. I have wiped my phone and reinstalled but still the same. I can play tracks on my MacBook Pro. Please help

Robert_W

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

99% of my saved songs were deleted

No idea how this happened.Loaded spotify on my Iphone 6 this morning like i usually do, took a long time to load, went to artists and there was only a handful with a few songs each. Checked storage and data and I now have 2.4gig extra room because so...

Casual Listener

No idea how this happened. Loaded spotify on my Iphone 6 this morning like i usually do, took a long time to load, went to artists and there was only a handful with a few songs each.   Checke...

slhck

Casual Listener

1560 Views

5 replies

0 likes

  • 1560 Views
  • 5 replies
  • 0 likes