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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227663 Views

53 replies

13 likes

  • 227663 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152274 Views

507 replies

108 likes

  • 152274 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106483 Views

19 replies

38 likes

  • 106483 Views
  • 19 replies
  • 38 likes

My account was hacked

What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?

Visitor

What can I do to get rid of the Hacker and recover my account not to mention to Strenghten it. This MacBook Air di Anna who the **bleep** is it?

Hubo

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Resetting my account and password

Guys, please help me. I forgot my first account's password and now I'm trying to reset it, I forgot my username. Please help me. It's a premium account. I can't pay 2 accounts. Reply ASAP.

Newbie

Guys, please help me. I forgot my first account's password and now I'm trying to reset it, I forgot my username. Please help me. It's a premium account. I can't pay 2 accounts. Reply ASAP. 😞

LordRollin

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Spotify app draining battery?

Hello everyone. (Excuse my english)I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at firstWhen I go to Settings > Battery, it is Spotify that uses the most battery life. Wh...

Newbie

Hello everyone. (Excuse my english) I'm using Spotify on my iPhone 6S, running iOS 10 and I've noticed that Spotify is draining my battery. This wasn't the case at first When I go to Settings > ...

SkillJim

Newbie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

The 30 Day Free Trial

I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I listen to the music on my phone more.

Newbie

I have recently received the 30 day free trial yet it only allows me toplay it on my laptop, but i would want it on my phone. Is there a way to transfer it over or have it on two devices because I li...

Bittencourt

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Turn off shuffle function

Hi,I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle function off the attached window appears. Translated to ...

Newbie

Hi, I have a premium family account and am not able to turn off the shuffle function. I cannot choose a song or listen in album order. When pressing the green double arrow symbol to turn shuffle f...

Bittencourt

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Can't search

Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**

Newbie

Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**

tayerin

Newbie

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Search problems

Hey there, I've seen other people having similar issues but my search bar will not load anything. It just gives me an error. I have tried restarting my device multiple times.

Newbie

Hey there, I've seen other people having similar issues but my search bar will not load anything. It just gives me an error. I have tried restarting my device multiple times.

Nico

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Search not working

My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?

Newbie

My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?

mallorie1

Newbie

465 Views

1 replies

1 likes

  • 465 Views
  • 1 replies
  • 1 likes

Cannot search for music

I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalled the app several times already but nothing's worki...

Newbie

I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalle...

Grpeckroc

Newbie

390 Views

2 replies

1 likes

  • 390 Views
  • 2 replies
  • 1 likes

Spotify search

Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!

Newbie

Spotify isn't letting me search anything. When I try to search in the bar, it says "an error occurred try again" with an explanation point ??? Help!

user-removed

Not applicable

601 Views

7 replies

1 likes

  • 601 Views
  • 7 replies
  • 1 likes

Unable to log on new phone

I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!

Newbie

I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!

abilea

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

dont know which accout ive signed up to

i signed upp for premuim and signed everything then it said declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium only free ?? how do i know wish accout, i did on an ipho...

Newbie

i signed upp for premuim and signed everything then it said  declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Spotify does not work with mobile data

Hello, I am having trouble with my Spotify on mobile data. Apparently whenever I want to listen to Spotify with cellular data it says "Spotify is offline" and "No internet connections". I have tried:-reinstall spotify-restart my phone-log in and out ...

Newbie

Hello,  I am having trouble with my Spotify on mobile data. Apparently whenever I want to listen to Spotify with cellular data it says "Spotify is offline" and "No internet connections".  ...

Marquez03

Casual Listener

46905 Views

10 replies

13 likes

  • 46905 Views
  • 10 replies
  • 13 likes

Album arts don't sync with local files to iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

Casual Listener

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Synced files don't come with album art on my iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

Casual Listener

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Is CarPlay ever going to work properly?!

Right now I have no choice but to use Apple Music because CarPlay is borderline unusable with Spotify.Are there any plans for improvements? Apple Music works seamlessly with CarPlay (as you'd expect!) but it's a different story for Spotify.There must...

Casual Listener

Right now I have no choice but to use Apple Music because CarPlay is borderline unusable with Spotify. Are there any plans for improvements? Apple Music works seamlessly with CarPlay (as you'd exp...

iWurzel

Casual Listener

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

App started crash in ios9 so upgraded to ios10 and still crashes

Iphone6 plus 128gbHave tryed everything from deleting the app to soft resets of the phone the app crashes after startup if i uninstall it then reinstall it i can log in through facebook then when it accepts it crashes any help would be mint cheers

Newbie

Iphone6 plus 128gb Have tryed everything from deleting the app to soft resets of the phone the app crashes after startup if i uninstall it then reinstall it i can log in through facebook then when i...

crematedman

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

No device found on my iPhone with AV

Can anyone help? I have a Yamaha RX750 AV system set up on wifi and I can't find the device on my iPhone and connect to Spotify. I have both the AV and my iPhone connected to the wifi and can control the AV through my iPhone but when I try and connec...

Casual Listener

Can anyone help? I have a Yamaha RX750 AV system set up on wifi and I can't find the device on my iPhone and connect to Spotify. I have both the AV and my iPhone connected to the wifi and can control...

Gaeb

Casual Listener

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes