Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
Today I have been using the menu of album images. i found that the images have increased in size so that the data and controls can no longer be seen below the album images. How can I get the album images back to their former size? Paul Mason
Sup fellow music lovers I'm having a problem with my streaming on my iphone 4 running iOS 7.4 or something I dunno canny be arsed to check. But the problem starts after I've opened the app and selected the song I want. It plays smoothly when I'm on t...
Spotify will stop playing music after playing 2 songs
I am trying to download local files from my laptop (mac) onto my iphone. I read other threads and did everything they said to do (deleting and redownlading spotify on both my mac and iphone, restart both devices, make a new playlist with just local f...
On Twitter and by email, customer support offers the same suggestions, for any problem with Spotify. Most users have tried the obvious things, like making sure they have the latest updates, uninstalling and reinstalling the app. My latest problem is ...
When i logged in on Spotify with my new phone, all of my playlists are gone, and i can't seem to find other either..Anyone knows how?
my spotify changed to spanish so I tried to delete the app, and when I logged in my playlists were gone and I can't make new ones.. I click on create but it doesn't work
I use my mac to make playlists and add songs to them.I created a new playlist the other day and added a few songs to it and made them available offline on my iphone. Today i decided to add a bunch more songs to it. When I went to add them on my phone...
Hi i'm using an iPhone 6 on iOS 10, and one of my playlist is just not showing on it. I've checked on my iPad and desktop and it's there on both of them. I was deleting songs from it when it crashed, and I went back on to it and when clicking on the ...
The past couple of weeks when I run with my phone in my hand Spotify keeps skipping/pausing the songs because of the movement. Is there any solution?
Hi there! At the moment I am pretty confused since I spent on this issue quite some time. So, I bought some Taylor Swift songs and I synchronized them through a regular procedure with local files. Then I created a playlist in order to open these song...
Your iPhone app is crazy slow. I’m on full 4G network or WiFi and still have problems. All pages inside the app are slow, but Browse is the worst. Streaming is stuttering and long periods buffering. Please investigate and fix. I did:All steps in trou...
Hi, last week I connected my iPhone (iPhone 7, iOS 10.2, Spotify 6.8.03786) by USB cable to my Alpine car radio, as I usually do when I go for a drive. Strangely I was logged out of my Premium acount in Spotify and had to re-login. I can't remember t...
I can't seem to find an "available offline" switch to sync my local files onto my phone from my computer. I've been researching how to do it but all the articles and videos I come across are out of date. I can't find the switch on my phone, (4s) and ...
My iPhone keeps logging me out of my Spotify and then I have to re download my songs. It is the only device in which I have Spotify on and I regularly cannot listen to any music as it is then not downloaded and I am thinking of cancelling my subscrip...
When I run the application in radio playlist mode and show the songs in full screen mode, the program does not display the navigation buttons, which prevents I can select a song or select a song I like. I use a Ipad Air 2 and de Spotify version is 5....
I can't log in on my iphone, but I can log in on my ipad and other devices. I have changed password, and reinstalled the spotify app. It still doesn't work. And I'm logging in with my username.. What happens when I'm trying to log in is that the app ...
My Spotify app notifications do not work for my account. They haven't worked since I started this account. All notifications settings are on
I have an iphone 7 with 60GB of free space but nothing can be downloaded. If i press download it wont even load it just sits there with grey arrows like its about to download and the little green switch at the top of the playlist says downloading. It...
Tengo una cuenta premium asociada a mi Facebook, reinstale la aplicación en mi teléfono y ahora no puedo entrar a mi cuenta, me aparece un mensaje de que ya he autorizado a spotify anteriormente