Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408340 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279639 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178885 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hey can anyone help I'm currently on premium and now I have no images on my Spotify of the artists or anything for that matter, it is online mode so i don't understand why it's showing up like I'm offline
Hey can anyone help I'm currently on premium and now I have no images on my Spotify of the artists or anything for that matter, it is online mode so i don't understand why it's showing up like I'm of...
426 Views
0 replies
0 likes
I have Spotify Premium and am running it on an iPhone 6 with iOS 9.3.2. As far as I can tell, the tabbed menu has replaced the "hamburger" menu previously in use. All of my friends and peers with various phones seem to have this menu layout, but not ...
I have Spotify Premium and am running it on an iPhone 6 with iOS 9.3.2. As far as I can tell, the tabbed menu has replaced the "hamburger" menu previously in use. All of my friends and peers with var...
Newbie
899 Views
3 replies
0 likes
Hello.So I have been unable to hear any songs on my playlist offline. I have tried reinstalling the program. I have switched offline mode on and off. Yet nothing. I don't have a main computer either, just the iPad. Am I screwed without a main compute...
Hello. So I have been unable to hear any songs on my playlist offline. I have tried reinstalling the program. I have switched offline mode on and off. Yet nothing. I don't have a main computer...
Newbie
18068 Views
23 replies
0 likes
Spotify Star
390 Views
1 replies
0 likes
Hey I have uninstalled the app on my phone and reinstalled still no success. The local files show and play on my PC app, but it is not syncing to my iPhone. The playlist I put the files in just says Waiting to Download. No grey arrows by the song. Th...
Hey I have uninstalled the app on my phone and reinstalled still no success. The local files show and play on my PC app, but it is not syncing to my iPhone. The playlist I put the files in j...
425 Views
0 replies
0 likes
Anyone else find that this integration no longer works after today's IOS update?Only reason I ask as I was using Spotify this morning fine, downloaded the update in the afternoon, and when I drove home the the integration failed to appear as it when ...
Anyone else find that this integration no longer works after today's IOS update? Only reason I ask as I was using Spotify this morning fine, downloaded the update in the afternoon, and when I drov...
Newbie
20504 Views
36 replies
2 likes
So you just released the new iPad update and we finally got My Music. But we still can't see the queue? Am I missing something? How do we see the queue? Let me guess, we have to wait 6 months for that too? I don't expect to be a Spotify customer in 6...
So you just released the new iPad update and we finally got My Music. But we still can't see the queue? Am I missing something? How do we see the queue? Let me guess, we have ...
Newbie
11632 Views
14 replies
13 likes
I've got the Premium version working on multiple computers all of which I've reset and even unchecked all local folder options to see if the iOS version would allow me to open and play music. No luck. I'm easily able to access account via desktop or ...
I've got the Premium version working on multiple computers all of which I've reset and even unchecked all local folder options to see if the iOS version would allow me to open and play music. No luck...
Casual Listener
724 Views
1 replies
0 likes
Recently, I deleted Spotify from my phone and I tried to reinstall it, however, it will not download. I have over 164MB available, so storage isn't the issue. Can someone help?
Recently, I deleted Spotify from my phone and I tried to reinstall it, however, it will not download. I have over 164MB available, so storage isn't the issue. Can someone help?
Community Legend
423 Views
1 replies
0 likes
Hi there,I am using the latest Spotify iPad-App with my Premium Account and spent quite some time - without success - trying to deactivate the shuffle mode within an album.On the iPhone, I just open what I would call the control bar, where I can easi...
Hi there, I am using the latest Spotify iPad-App with my Premium Account and spent quite some time - without success - trying to deactivate the shuffle mode within an album. On the iPhone, I just o...
Newbie
1207 Views
3 replies
0 likes
Every time I plug in my headset into my iPhone, Spotify automatically turns on and starts playing music that's NOT EVEN MY OWN! Is there anyway to deactivate this feature? I cannot find it in the phone settings or Spotify settings... I can't listen t...
Every time I plug in my headset into my iPhone, Spotify automatically turns on and starts playing music that's NOT EVEN MY OWN! Is there anyway to deactivate this feature? I cannot fin...
Newbie
1210 Views
2 replies
0 likes
When I go into "Your Library" and pick either Songs, Artists or Albums category and swipe down and Filter by "Downloaded" and "Title" the list doesn't show all the songs I have downloaded on my device. Eventhough they are definitely there cause I can...
When I go into "Your Library" and pick either Songs, Artists or Albums category and swipe down and Filter by "Downloaded" and "Title" the list doesn't show all the songs I have downloaded on my devic...
305 Views
0 replies
0 likes
I have Spotify Premium which I used on my iPhone and iPad. It's working perfectly on my iPHONE but for the last. month it's stopped playing music on my iPad. Occasionally it will start to play a song on the iPad but will then cut off 30sec into it! A...
I have Spotify Premium which I used on my iPhone and iPad. It's working perfectly on my iPHONE but for the last. month it's stopped playing music on my iPad. Occasionally it will start to play a song...
Music Fan
755 Views
1 replies
0 likes
I´ve got a big problem with Spotify on my iPhone 6Plus. If I want to download a playlist it says that there is not enough space to download the songs. But I have about 200 MB capacity which is not used! I tried it with a playlist which contains 100 s...
I´ve got a big problem with Spotify on my iPhone 6Plus. If I want to download a playlist it says that there is not enough space to download the songs. But I have about 200 MB capacity which is n...
Community Legend
2134 Views
1 replies
0 likes
My brother just got an iPhone and he has Spotify premium on it, but when he download the songs to listen to them offline it looks like this and he can only play the songs with the green arrow. when he downloaded them they all had a green arrow but wh...
My brother just got an iPhone and he has Spotify premium on it, but when he download the songs to listen to them offline it looks like this and he can only play the songs with the green arrow. when h...
Spotify
721 Views
2 replies
0 likes
Roadie
361 Views
1 replies
0 likes
Hi everyone!I'm using Samsung J2 with a Spotify Premium which I can't turn on the Download using Cellular. Though I can switch that green switch into on and off but it writes there 'Recommended Setting: Off' It's still off and never changes into on.....
Hi everyone! I'm using Samsung J2 with a Spotify Premium which I can't turn on the Download using Cellular. Though I can switch that green switch into on and off but it writes there 'Recommended S...
Newbie
1050 Views
2 replies
0 likes
This pops up many times. Especially in albums. I can go to the artist page and hope that the song is in the top 5 and it would play the exact same song that said "not available".Help? Been like this for a long time now..
This pops up many times. Especially in albums. I can go to the artist page and hope that the song is in the top 5 and it would play the exact same song that said "not available". Help? Been like t...
Spotify Star
608 Views
3 replies
0 likes
