Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30721 Views

40 replies

9 likes

  • 30721 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95445 Views

115 replies

12 likes

Other
  • 95445 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
  • 1037 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293867 Views

60 replies

15 likes

  • 293867 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123781 Views

19 replies

38 likes

  • 123781 Views
  • 19 replies
  • 38 likes

Playlist is sleeping

When I send my Playlist to a friend it's says that the Playlist is sleeping. Why is it sleeping? Is it because I don't have premium?

Casual Listener

When I send my Playlist to a friend it's says that the Playlist is sleeping. Why is it sleeping? Is it because I don't have premium?

Bittencourt

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Premium disappeared!

Today my Spotify premium has changed to free, I have followed the steps and logged out and back in, then deleted and re loaded the app but it still hasn't worked. I'm currently on holiday abroad and not looking forward to a 4 hour plane ride with no ...

Casual Listener

Today my Spotify premium has changed to free, I have followed the steps and logged out and back in, then deleted and re loaded the app but it still hasn't worked. I'm currently on holiday abroad and ...

StacieD83

Casual Listener

707 Views

4 replies

0 likes

  • 707 Views
  • 4 replies
  • 0 likes

deleted song by song.

PleaseI accidentally deleted a song from your favorite songs. You do not know how to restore it? thanks

Newbie

Please I accidentally deleted a song from your favorite songs. You do not know how to restore it?   thanks

osornios

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for subscription

I'm being charged twice for the Premium.$9.99 though Spotify, $12.99 though apple.How do I fix this?

Newbie

I'm being charged twice for the Premium. $9.99 though Spotify, $12.99 though apple. How do I fix this?

osornios

Spotify Star

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Premium

I paid for mi premium, and i'm still in free, besides, spotify charged to my card twice the pay and i cant have premium

Newbie

I paid for mi premium, and i'm still in free, besides, spotify charged to my card twice the pay and i cant have premium

osornios

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Charged for Student but the website says it couldn't confirm my eligibility

I tried to sign up for the student account but the verification process said that I want eligible, yet when I check my bank statement, I have a pending payment for $4.99 from spotify! Please help. Account says I'm still free but I'm being charged!

Newbie

I tried to sign up for the student account but the verification process said that I want eligible, yet when I check my bank statement, I have a pending payment for $4.99 from spotify! Please help. Ac...

osornios

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Delay in starting song playback on latest IOS with latest Spotify app update

Hey, I am running an iPhone 6 16gb with the latest IOS and latest version of the Spotify IOS app. I have a canadian Spotify account. What I have noticed is that since the last 2 updates when I search for a song and click it to play there can be up to...

Casual Listener

Hey,   I am running an iPhone 6 16gb with the latest IOS and latest version of the Spotify IOS app. I have a canadian Spotify account.    What I have noticed is that since the last...

890 Views

0 replies

0 likes

  • 890 Views
  • 0 replies
  • 0 likes

Discover Weekly has not updated

my weekly discover list has not updated. both my ios device, web player and windows program. i try all of the solutions in tihs thread. i tried to uninstall all programs and reinstall. logoff and loing but nothing happened. Please, can someone help.

Casual Listener

my weekly discover list has not updated. both my ios device, web player and windows program. i try all of the solutions in tihs thread. i tried to uninstall all programs and reinstall. logoff and loi...

hanzele

Casual Listener

620 Views

1 replies

0 likes

Discover Weekly
Update
  • 620 Views
  • 1 replies
  • 0 likes

Downloaded songs stop playing

I've downloaded a playlist to use on the way to work. once downloaded i turn wifi off Wifi Off.Bluetooth on, and Synced to headset. Journey to workis fine.When I come to go home Spotify says offline. Please go online to download Tracks.... Errm I've ...

Regular

I've downloaded a playlist to use on the way to work.  once downloaded  i turn wifi off Wifi Off. Bluetooth on, and Synced to headset. Journey to workis  fine. When I come to go home...

santa-2512

Regular

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Sync Ipod 160Gb with Spotify Premium

Hi, I have a 160Gb ipod.I would like to have my spotify music on my ipod.Itunes is turned off and the Ipod is up-to-date. In previous posts i have read that i should unplug my ipod, turn off i-tunes, start spotify and then plugin my ipod.I-tunes does...

Casual Listener

Hi,   I have a 160Gb ipod. I would like to have my spotify music on my ipod. Itunes is turned off and the Ipod is up-to-date.   In previous posts i have read that i should unplug my i...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Problems with bluetooth in car

Hello, Every time you update the Spotify app it seems to get a new bug.Your latest update has now made the Spotify app play music on the phones loudspeaker even if the phone is connected to the car stereo. If i disconnect and reconnect to the car ste...

Casual Listener

Hello,   Every time you update the Spotify app it seems to get a new bug. Your latest update has now made the Spotify app play music on the phones loudspeaker even if the phone is connected t...

willemjanvv

Casual Listener

13333 Views

8 replies

2 likes

  • 13333 Views
  • 8 replies
  • 2 likes

App activate iPhone 6 voice control

O app fica dando pause sozinho nas músicas, avança sozinho as músicas e quando ele da um bug geral que fica ativando automaticamente o controle de voz do iPhone. Ai o controle de voz fica disparando e não para. Ja desinstalei, atualizei e esses probl...

Regular

O app fica dando pause sozinho nas músicas, avança sozinho as músicas e quando ele da um bug geral que fica ativando automaticamente o controle de voz do iPhone. Ai o controle de voz fica disparando ...

Broncasrafa

Regular

1012 Views

4 replies

0 likes

  • 1012 Views
  • 4 replies
  • 0 likes

HELP! My Spotify won't download any new music to offline.

Even with wi fi, I go to download it and it does not download at all. Everything has been recently updated on my phone. What do I do?

Newbie

Even with wi fi, I go to download it and it does not download at all. Everything has been recently updated on my phone. What do I do?

Mos1274

Newbie

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Sound glitches out after opening youtube etc

Hi. I recently signed up for Spotify Premium again, and i have a major problem with it on my iPhone 5s. Whenever im playing music on it, and i need to check something on youtube etc, when i close the youtube link, and hit play on Spotify again, the m...

Casual Listener

Hi. I recently signed up for Spotify Premium again, and i have a major problem with it on my iPhone 5s.   Whenever im playing music on it, and i need to check something on youtube etc, when i ...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Toggle between clean/explicit albums on mobile

When adding an album/track to my collection/pjaylist from mobile, it'd be nice to be able to switch between different versions (edited/explicit/etc...). This option is awailable on desktop spotify app.

Regular

When adding an album/track to my collection/pjaylist from mobile, it'd be nice to be able to switch between different versions (edited/explicit/etc...). This option is awailable on desktop spotify ap...

888margo888

Gig Goer

1115 Views

2 replies

0 likes

  • 1115 Views
  • 2 replies
  • 0 likes

On mobile, i can no longer press Account then Subscription to try and get Premium

I recently went to the store and bought an itunes card to upgrade to premium once again. I got the card and can't press scubscription in the accont settings anymore to try and upgrade. what do i do if i want to get premium with an itunes gift card?

Casual Listener

I recently went to the store and bought an itunes card to upgrade to premium once again. I got the card and can't press scubscription in the accont settings anymore to try and upgrade. what do i do i...

snoopDOdoubleG6

Casual Listener

381 Views

2 replies

1 likes

  • 381 Views
  • 2 replies
  • 1 likes

Double charge on account

Hello! I paid for Spotify student today and it charged my account two payments of 4.99! Is there any way I can get one of these removed?

Casual Listener

Hello!   I paid for Spotify student today and it charged my account two payments of 4.99! Is there any way I can get one of these removed?    

user-removed

Not applicable

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Newest iPhone update: all music gone

After installing the newest update on my iPone I was asked to re-log in to my account. Upon logging in I noticed all of my music and playlists are gone as if I was just using the app for the first time. My music is still present on my computer just n...

Casual Listener

After installing the newest update on my iPone I was asked to re-log in to my account. Upon logging in I noticed all of my music and playlists are gone as if I was just using the app for the first ti...

teenwolfdh12

Casual Listener

757 Views

2 replies

0 likes

  • 757 Views
  • 2 replies
  • 0 likes

what happens after 7 days trial?

Hi everyone. Tomorrow my 7 days trial is ending.. what can I do? I mean, I don't want to go Premium, so I'd like to delete my account but I've read it takes about 3 or 4 days to be deleted permanently and I don't wanna pay for the days I have to wait...

Casual Listener

Hi everyone. Tomorrow my 7 days trial is ending.. what can I do? I mean, I don't want to go Premium, so I'd like to delete my account but I've read it takes about 3 or 4 days to be deleted permanentl...

user-removed

Not applicable

929 Views

3 replies

0 likes

account reset
  • 929 Views
  • 3 replies
  • 0 likes

Messenger sharing only opens the app

Me and my go have this problem.I'm a Android user and she has an iPhone. I want to share a track from my android app through FB Messenger. But when she opens the message on her iPhone FB Messenger it only starts the Spotify app on main screen instead...

Regular

Me and my go have this problem. I'm a Android user and she has an iPhone. I want to share a track from my android app through FB Messenger. But when she opens the message on her iPhone FB Messenge...

berti10

Regular

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes