Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
44042 Views
44 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
109661 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
438425 Views
131 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Regular
302136 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
My account isn't working and I have premium so someone help thanks.
My account isn't working and I have premium so someone help thanks.
Not applicable
774 Views
5 replies
0 likes
Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed from our bankaccount. Why is this happening? Log out a...
Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed fro...
Not applicable
514 Views
1 replies
0 likes
Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped downloading songs eventually and I just went on ab...
Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped...
Not applicable
446 Views
2 replies
0 likes
After the latest iPad update, my Spotify screen is cut off as seen on the screenshots. I can't use Spotify properly now, anyone else got this problem?how can I fix it? Can I even fix it or does Spotify need to do another update?if there is no solutio...
After the latest iPad update, my Spotify screen is cut off as seen on the screenshots. I can't use Spotify properly now, anyone else got this problem? how can I fix it? Can I even fix it or d...
Newbie
848 Views
1 replies
1 likes
always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook".Would just sign in using username and password but as far as I know I don't have ...
always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook". Would just sign in using use...
Spotify Star
371 Views
1 replies
0 likes
I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I skip a song, it will play it immediately after the next...
I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I...
Spotify Star
680 Views
1 replies
2 likes
My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone and reinstalling the app. It has been doing this f...
My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone...
Casual Listener
800 Views
2 replies
0 likes
Hi, I don't know much about electronics, except that I need to stay within my data plan budget.I checked my cellular data usage and found that Spotify uses up a good chunk of my data (I'm still well within my budget), but I'd like to educated on this...
Hi, I don't know much about electronics, except that I need to stay within my data plan budget. I checked my cellular data usage and found that Spotify uses up a good chunk of my data (I'm st...
Not applicable
24802 Views
4 replies
0 likes
Can you download Spotify on an 8th generation iPod nano if you have premium?
Can you download Spotify on an 8th generation iPod nano if you have premium?
Regular
1632 Views
1 replies
0 likes
So I have an Iphone 4, but the app is a complete joke, it is very slow, loses playlists randomly and is very slow to resync. I connected my phone up again 2 days ago, everything gone again, so I contacted spotify support, then the problems started. I...
So I have an Iphone 4, but the app is a complete joke, it is very slow, loses playlists randomly and is very slow to resync. I connected my phone up again 2 days ago, everything gone again, ...
Regular
426 Views
1 replies
0 likes
Hey, so my english is bad, when here is someone who could help me in german would be great.I hasn't enough money on my app store to pay spotify directly over the app store. So, they downgraded me to free.So i load it today. Now i can't pay. There are...
Hey, so my english is bad, when here is someone who could help me in german would be great. I hasn't enough money on my app store to pay spotify directly over the app store. So, they downgraded me t...
Casual Listener
645 Views
2 replies
0 likes
Can you delete songs in a group instead of doing each one individually? THanks
Can you delete songs in a group instead of doing each one individually? THanks
Spotify Star
887 Views
3 replies
0 likes
I'm using bluetooth headphones. If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead? Anyone have any suggestions for how to stop it? I'm assuming it is something to do with suggested apps on IOS, but I don't...
I'm using bluetooth headphones. If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead? Anyone have any suggestions for how to stop it? I'...
348 Views
0 replies
0 likes
Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and reinstalling the app. Please help so I'm not wasting ...
Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and re...
Spotify Star
331 Views
1 replies
0 likes
I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification boxes. I have gone into my iPhone notification sett...
I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification ...
Not applicable
940 Views
1 replies
0 likes
I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the download...
I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the downloa...
Not applicable
14229 Views
2 replies
1 likes
I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2.Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc).However I can't find my CC in Spotifys device list(I find my mac...
I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2. Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc). However I...
Regular
2222 Views
5 replies
0 likes
Hi, All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks
Hi, All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks
494 Views
0 replies
0 likes
Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help
Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help
345 Views
0 replies
0 likes
I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?
I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?
Not applicable
744 Views
1 replies
0 likes
