Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228052 Views

53 replies

13 likes

  • 228052 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152366 Views

507 replies

108 likes

  • 152366 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106539 Views

19 replies

38 likes

  • 106539 Views
  • 19 replies
  • 38 likes

Solved!! Can't login on my new ipad

When I try to login it says: "Login failed. You've already created an account with this email address". I want to log into that account. I can login on on pc or my iphone. It doesn't give me any options. Thanks. Nick

Casual Listener

When I try to login it says: "Login failed. You've already created an account with this email address". I want to log into that account. I can login on on pc or my iphone. It doesn't give me any opti...

Bittencourt

Spotify Star

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Chromecast Audio - casting to groups from spotify on my iPhone only works once.

It seems that when I cast to a group of speakers through chromecast audio - it will work the first time I cast to that group. But after that, Spotify is not able ot connect to the group any more. If I make a new group (same speakers), it will work ag...

Casual Listener

It seems that when I cast to a group of speakers through chromecast audio - it will work the first time I cast to that group. But after that, Spotify is not able ot connect to the group any more. If ...

Spotifyplease

Newbie

3916 Views

5 replies

1 likes

  • 3916 Views
  • 5 replies
  • 1 likes

I cannot login Spotify with iOs or Android devices, but only with my notebook

Hello! Today I woke up and tried to connect Spotify on my iPhone. The message is "wrong data", but I can normally acess with my pc or notebook. I've tried to login on a Android device, but the same problem appears. What might be happenning? I have th...

Casual Listener

Hello!   Today I woke up and tried to connect Spotify on my iPhone. The message is "wrong data", but I can normally acess with my pc or notebook. I've tried to login on a Android device, ...

Swanny

Community Legend

367 Views

3 replies

0 likes

  • 367 Views
  • 3 replies
  • 0 likes

On iPhone not reproducing local archives playlist

Hello fellow community, I have recently included some tracks from my local archive into my Spotify music library and created my very own playlist from them ("Pain and Gain OST"). While I do not experience any issues playing them on my Mac, where the ...

Regular

Hello fellow community,   I have recently included some tracks from my local archive into my Spotify music library and created my very own playlist from them ("Pain and Gain OST"). While I do ...

Morbi

Casual Listener

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Can't play certain songs on my iPhone

I tried to look for the song "Jimmy Choo" by fetty wap on my iPhone, but it's not letting me play it nor letting me search it up (premium member).

Newbie

I tried to look for the song "Jimmy Choo" by fetty wap on my iPhone, but it's not letting me play it nor letting me search it up (premium member). 

meganh007

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solo2 Wireless Connection Post Update

Anyone else having issues hearing Spotify using Solo2 Wireless headphones since the most recent app update? I can hear everything else from my iPhone 6 through my headphones and the Spotify app says it's connected to my headphones but I'm not able to...

Newbie

Anyone else having issues hearing Spotify using Solo2 Wireless headphones since the most recent app update? I can hear everything else from my iPhone 6 through my headphones and the Spotify app says ...

193 Views

0 replies

0 likes

  • 193 Views
  • 0 replies
  • 0 likes

Saved songs dissapeared

ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists my saved songs are also not showing up on my HP elitebook 745 laptop and i am connected ...

Casual Listener

ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists   my saved songs are...

Mixmastermattie

Newbie

405 Views

5 replies

0 likes

  • 405 Views
  • 5 replies
  • 0 likes

Playlist Modification Problem

I am a longtime user and create lots of Playlists; having a unique problem with them that I never had before. I can still move songs within a playlist but can no longer move them further than the distance of the display window. In other words, if the...

Casual Listener

I am a longtime user and create lots of Playlists; having a unique problem with them that I never had before.   I can still move songs within a playlist but can no longer move them further ...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Login on browser but not through ios app

Hi, I am having problems logging in to spotify on my Iphone, I can login through chrome or safari but when i try to login to the app it won't let me says incorrect details and asks if i have a spotify account.I have tried resetting my password, I hav...

Newbie

Hi,  I am having problems logging in to spotify on my Iphone, I can login through chrome or safari but when i try to login to the app it won't let me says incorrect details and asks if i have...

Nico

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Chromecast support is pathetic

I'm using iPhone 5s / iOS 9.2, and my computer is running Windows 10. I have the new Chromecast with the floppy cord. Every device is on the same wireless network. Problems:If I am listening to music on my phone, and arrive at home, I do not see any ...

Casual Listener

I'm using iPhone 5s / iOS 9.2, and my computer is running Windows 10. I have the new Chromecast with the floppy cord. Every device is on the same wireless network.    Problems: If I am ...

martinsweeny

Casual Listener

696 Views

1 replies

1 likes

iOS 9.2
iPhone 5S
  • 696 Views
  • 1 replies
  • 1 likes

Help! Apple/Spotify subscription

Apple says I have the premium...Spotify isn't working though....

Newbie

Apple says I have the premium...Spotify isn't working though....

kbrooksc

Community Legend

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

It happens on Iphone too, available offline turning off

I had this problem for years, on every phone ive had Spotify installed on and its not going to change it apears. My last phone was a Galaxy S4. I now have an Iphone 6s Plus. When I download an album, the "Available Offline" switch is on and stays on ...

Newbie

I had this problem for years, on every phone ive had Spotify installed on and its not going to change it apears. My last phone was  a Galaxy S4.  I now have an Iphone 6s Plus.  When I ...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Solved!! Song Playing Glitch

Hello spotify users, I have a really frustrating problem witm my spotify. Lets start with that im a non-premium user and I am on a Mac. Ok on my playlist that I crreated on my account I have quite a lot of songs. Some of them I downloaded like two mo...

Casual Listener

Hello spotify users, I have a really frustrating problem witm my spotify. Lets start with that im a non-premium user and I am on a Mac. Ok on my playlist that I crreated on my account I have quite a ...

meganh007

Community Legend

4520 Views

5 replies

0 likes

  • 4520 Views
  • 5 replies
  • 0 likes

Spotify and endomondo dont work with screen off

When i start up endomondo and spotify, spotify stops playing when i turn off the screen. It starts playing again when i turn on the screen again. What to do?

Newbie

When i start up endomondo and spotify, spotify stops playing when i turn off the screen. It starts playing again when i turn on the screen again. What to do?

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Spotify Crash on Startup ... IOS 9.2

Hi my Spotify Crashes on startup every Time! Ich have it New installed Phone Restartet. On pc all work fine.I have Wait now 1 month for a update. IT was an update today but on start i see the Logo and back to Startscreen. What can i do ?

Visitor

Hi my Spotify Crashes on startup every Time! Ich have it New installed Phone Restartet. On pc all work fine. I have Wait now 1 month for a update. IT was an update today but on start i see the Logo ...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Transfer spotify account to new phone

Reinstalled spotify app on new phone,had to reset password,still can't access,still being billed

Newbie

Reinstalled spotify app on new phone,had to reset password,still can't access,still being billed

Bittencourt

Spotify Star

483 Views

2 replies

0 likes

  • 483 Views
  • 2 replies
  • 0 likes

Playlist starts in the middle

Hey. I hope you Can help. Suddenly my playlist has changed. It starts in the middle of the playlist and i havd to scroll through a lot of songs to hear the new ones. I dont Think i've done anything different than i use to.

Casual Listener

Hey. I hope you Can help. Suddenly my playlist has changed. It starts in the middle of the playlist and i havd to scroll through a lot of songs to hear the new ones. I dont Think i've done anything d...

Alexandersmor

Casual Listener

364 Views

2 replies

0 likes

  • 364 Views
  • 2 replies
  • 0 likes

errore di connessione dall'applicazione ios

Se provo ad accedere con le mie credenziali da web funziona, se provo dall'applcazione ios oppure dall'applicazione di windows non funziona. Le mie credenziali sono gadioli.massimiliano@outlook.it Il mio nome è Massimiliano Gadioli Spero di ricevere ...

Newbie

Se provo ad accedere con le mie credenziali da web funziona, se provo dall'applcazione ios oppure dall'applicazione di windows non funziona.   Le mie credenziali sono    gadioli.ma...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I am having issues with connecting to my samsung soundbar JW-650 using spotify connect with my iPhone. When plaing a song it says down the bottom that 'devices available' and when clicking on this it brings up 'Listening on this iPhone' and '[Samsung...

Newbie

I am having issues with connecting to my samsung soundbar JW-650 using spotify connect with my iPhone.  When plaing a song it says down the bottom that 'devices available' and when clicking on t...

BryanHutchinson

Casual Listener

858 Views

3 replies

0 likes

  • 858 Views
  • 3 replies
  • 0 likes

Can't follow friends

I open the app -> click menu button (3 bars) -> click my name down the bottom -> click on the add friends button (top right) -> click on the add friend button next to my friends names, and as I scroll down I select more friends, then when I scroll up...

Visitor

I open the app -> click menu button (3 bars) -> click my name down the bottom -> click on the add friends button (top right) -> click on the add friend button next to my friends names, an...

525 Views

0 replies

0 likes

button
checks
Follow button
follow friends
followed
Friends
Icon
  • 525 Views
  • 0 replies
  • 0 likes