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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37170 Views

41 replies

10 likes

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  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102678 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1308 Views

0 replies

0 likes

iOS
  • 1308 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299153 Views

61 replies

16 likes

  • 299153 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125844 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Resuming playback switches to Apple Music

I'm using bluetooth headphones. If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead? Anyone have any suggestions for how to stop it? I'm assuming it is something to do with suggested apps on IOS, but I don't...

Roadie

I'm using bluetooth headphones.  If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead?   Anyone have any suggestions for how to stop it?  I'...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
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My spotify premium

Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and reinstalling the app. Please help so I'm not wasting ...

Newbie

Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and re...

osornios

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Not getting push notifications on my iPhone 6

I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification boxes. I have gone into my iPhone notification sett...

Newbie

I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification ...

user-removed

Not applicable

937 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

How do I remove downloaded songs?

I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the download...

Newbie

I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the downloa...

user-removed

Not applicable

14221 Views

2 replies

1 likes

  • 14221 Views
  • 2 replies
  • 1 likes

Can't find Chromecast in device list, iphone 6

I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2.Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc).However I can't find my CC in Spotifys device list(I find my mac...

Regular

I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2. Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc). However I...

stianl

Regular

2190 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Existing messages not appearing on Iphone, only on Desktop

Hi, All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks

Visitor

Hi,   All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks

491 Views

0 replies

0 likes

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Won't sync

Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help

Newbie

Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help

332 Views

0 replies

0 likes

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iTunes gift card

I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?

Visitor

I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?

user-removed

Not applicable

736 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

delete my account

i want to delete my account cause there are a lot of problem on my old phone

Casual Listener

i want to delete my account cause there are a lot of problem on my old phone 

user-removed

Not applicable

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Solved!! App disapeared from iPhone

Hello everyone, This morning when I opened up my phone to listen to sweet music and I noticed that my app was missing from my phone. I'm unable to redownload it from the app store, when I click on the cloud it start showing the progress circle then i...

Regular

Hello everyone,   This morning when I opened up my phone to listen to sweet music and I noticed that my app was missing from my phone. I'm unable to redownload it from the app store, when I cl...

user-removed

Not applicable

4573 Views

11 replies

0 likes

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  • 11 replies
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Solved!! Ipod Touch 5th Gen

Hi, I am looking into buying an ipod touch which I would like for my stored music but I also liked the idea of using Spotify on there (use it on iphone and ipad currently) But reading through some posts I don't understand whether Spotify works with i...

Casual Listener

Hi,   I am looking into buying an ipod touch which I would like for my stored music but I also liked the idea of using Spotify on there (use it on iphone and ipad currently)   But readi...

Swanny

Community Legend

2808 Views

1 replies

0 likes

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  • 1 replies
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Apple Watch can no longer skip songs or go back

Up until today I'm assuming with the new iOS update 9.3.2 or maybe even a Spotify update I was able to control my music. Now I am only able to play/pause songs where before I could also skip forward and backwards. Please fix this I loved using Spotif...

Casual Listener

Up until today I'm assuming with the new iOS update 9.3.2 or maybe even a Spotify update I was able to control my music. Now I am only able to play/pause songs where before I could also skip forward ...

Rangerschaz

Casual Listener

2627 Views

2 replies

0 likes

  • 2627 Views
  • 2 replies
  • 0 likes

delete my accou

i want to delete my account cause there are a lot of problem on my old phone

Casual Listener

i want to delete my account cause there are a lot of problem on my old phone 

user-removed

Not applicable

686 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify on ipad can't be opened

Hello, I used Spotifiy on iPad without any problems until some days ago. Suddenly, the application's got inactive and the brand name under the icon was no longer Spotify but "clean ...". When I click to open the app, it does not react. I've updated t...

Casual Listener

Hello, I used Spotifiy on iPad without any problems until some days ago. Suddenly, the application's got inactive and the brand name under the icon was no longer Spotify but ...

Marmouzet

Casual Listener

478 Views

2 replies

0 likes

  • 478 Views
  • 2 replies
  • 0 likes

New iPhone - lost PREMIUM, only gives me FREE version

We have a "Share Everything" plan with Rogers, and we pay to have PREMIUM on up to 3 devices. On Feb 22, 2016 my husband and I both got PREMIUM on each of our iPhones and everything was working great. Then my husband got a new iPhone 5s in March/Apri...

Visitor

We have a "Share Everything" plan with Rogers, and we pay to have PREMIUM on up to 3 devices.  On Feb 22, 2016 my husband and I both got PREMIUM on each of our iPhones and everything was working...

the_irrigator

Newbie

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Playlist is sleeping

When I send my Playlist to a friend it's says that the Playlist is sleeping. Why is it sleeping? Is it because I don't have premium?

Casual Listener

When I send my Playlist to a friend it's says that the Playlist is sleeping. Why is it sleeping? Is it because I don't have premium?

Bittencourt

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Premium disappeared!

Today my Spotify premium has changed to free, I have followed the steps and logged out and back in, then deleted and re loaded the app but it still hasn't worked. I'm currently on holiday abroad and not looking forward to a 4 hour plane ride with no ...

Casual Listener

Today my Spotify premium has changed to free, I have followed the steps and logged out and back in, then deleted and re loaded the app but it still hasn't worked. I'm currently on holiday abroad and ...

StacieD83

Casual Listener

731 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

deleted song by song.

PleaseI accidentally deleted a song from your favorite songs. You do not know how to restore it? thanks

Newbie

Please I accidentally deleted a song from your favorite songs. You do not know how to restore it?   thanks

osornios

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice for subscription

I'm being charged twice for the Premium.$9.99 though Spotify, $12.99 though apple.How do I fix this?

Newbie

I'm being charged twice for the Premium. $9.99 though Spotify, $12.99 though apple. How do I fix this?

osornios

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Premium

I paid for mi premium, and i'm still in free, besides, spotify charged to my card twice the pay and i cant have premium

Newbie

I paid for mi premium, and i'm still in free, besides, spotify charged to my card twice the pay and i cant have premium

osornios

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes