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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10001 Views
  • 3 replies
  • 9 likes
  • Security
  • 10001 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 498652 Views
  • 982 replies
  • 112 likes
  • Account
  • 498652 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214559 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214559 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122883 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122883 Views
  • 72 replies
  • 12 likes

My account got hacked

Hi Spotify!My account got hacked and the person who hacked it obviosly change the email adress so I cant get in to the account. Ive written to spotify three times now for HELP and Im guessing Spotify answers to the "new wrong email-adress". Ive calle...

  • Visitor
  • Hi Spotify! My account got hacked and the person who hacked it obviosly change the email adress so I cant get in to the account. Ive written to spotify three times now for HELP and Im guessing Spoti...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Spotify Family suddenly cut off?

Hi,My dad made a Family Spotify for us all, but today I found out my account has suddenly gone back to Spotify Free. I checked and everything has been payed so I don't know where this is coming from. Anyone recognizes this problem and/or knows what t...

  • Newbie
  • Hi, My dad made a Family Spotify for us all, but today I found out my account has suddenly gone back to Spotify Free. I checked and everything has been payed so I don't know where this is coming fro...
  • osornios
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Problems Changing Country

Im trying to change my country from New Zealand to Australia. After I select Australia and confirm, it bumps to to a page to sign up and pay for Spotify Family, and does not change my country. Any thoughts?

  • Newbie
  • Im trying to change my country from New Zealand to Australia.  After I select Australia and confirm, it bumps to to a page to sign up and pay for Spotify Family, and does not change my country. ...
  • osornios
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Made a new Facebook and my old one was linked to spotify and is gone!

Hi! I made a new facebook and quickly realized upon opening spotify that I had been logged out and couldnt log back in. Can I find my acount? I have the credit card for premium and Im still subscribed and being charged! Even worse. So can I find it w...

  • Newbie
  • Hi! I made a new facebook and quickly realized upon opening spotify that I had been logged out and couldnt log back in. Can I find my acount? I have the credit card for premium and Im still subscribe...
  • osornios
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Disconnect spotify on sonos

I have an problem with logging out on an sonos player. A weak ago i logged in with my spotify account on an friends sonos player. Now i want to log out from a distance. Because i dont speak to that friend anymore. Idk how to do it.

  • Newbie
  • I have an problem with logging out on an sonos player. A weak ago i logged in with my spotify account on an friends sonos player. Now i want to log out from a distance. Because i dont speak to that f...
  • osornios
  • Spotify Star
  • 4585 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 4585 Views
  • 1 replies
  • 0 likes

Why I am cancelling my Spotify premium account

Hey Until today, I was a paying Spotify user. I love the idea to move my music collection to the cloud and not having to manually sync all my devices to keep them up to date. I own in total four devices: a laptop, an iPad and two iPhones, of which on...

  • Newbie
  • Hey   Until today, I was a paying Spotify user. I love the idea to move my music collection to the cloud and not having to manually sync all my devices to keep them up to date. I own in total ...
  • pwarner187
  • Newbie
  • 1948 Views
  • 8 replies
  • 2 likes
  • 1948 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Error en pago de cuenta familiar

Mi cuenta se suspendió por falta de pago, cuando actualicé los datos por error pague sólo la cuenta premium pero quería contratar el plan familiar, ¿Qué puedo hacer para cambiar el pago y obtener el plan familiar en lugar sólo el premium?

  • Casual Listener
  • Mi cuenta se suspendió por falta de pago, cuando actualicé los datos por error pague sólo la cuenta premium pero quería contratar el plan familiar, ¿Qué puedo hacer para cambiar el pago y obtener el ...
  • jackelyne
  • Newbie
  • 2013 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2013 Views
  • 5 replies
  • 0 likes

Account got comprimised

Today I logged on and noticed all my playlists were missing Spotify website also suggested that an Iphone was logged in to my account (I dont have an I phone). Anyway over 100 playlist where deleted and I could only restore about 6 with restore playl...

  • Newbie
  • Today I logged on and noticed all my playlists were missing   Spotify website also suggested that an Iphone was logged in to my account (I dont have an I phone). Anyway over 100 playlist ...
  • osornios
  • Spotify Star
  • 344 Views
  • 1 replies
  • 2 likes
  • Account
  • 344 Views
  • 1 replies
  • 2 likes

como puedo cambiar mi direccion de facturacion? no de correo.

como puedo cambiar mi direccion en mi registro. no mi direccion de correo, si no mi direccion de domicilio.

  • Newbie
  • como puedo cambiar mi direccion en mi registro. no mi direccion de correo, si no mi direccion de domicilio.  
  • osornios
  • Spotify Star
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes

Change e mail in existing account

Hi, i have a premium account (giuliacaffarata) and i want to change the associated mail. system returns message "mail is associated to another account".So i closed the account associated with this mail and i try again: system returns the same message...

  • Newbie
  • Hi,   i have a premium account (giuliacaffarata) and i want to change the associated mail. system returns message "mail is associated to another account". So i closed the account associated w...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Merging 2 accounts

Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music together on my premium account?

  • Newbie
  • Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music toge...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! No Service Phone Number???

Spotify is turning its customers into employees for no pay. If their website or software doesn't work, they should be the ones answering questions. There should be a phone number to contact them immediately. I am canceling my service and I encourage ...

  • Newbie
  • Spotify is turning its customers into employees for no pay. If their website or software doesn't work, they should be the ones answering questions. There should be a phone number to contact them imme...
  • StefanieB
  • Newbie
  • 2306 Views
  • 10 replies
  • 4 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 2306 Views
  • 10 replies
  • 4 likes

Error al cancelar subscripción.

Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé hasta hoy 7/04/17 que vuelvo a mirar y no se me ha can...

  • Casual Listener
  • Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé has...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Removing account

Can anyone help me? I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now, I would like to disconnect the old account from Facebook th...

  • Casual Listener
  • Can anyone help me?   I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now,...
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

veraltete, nicht mehr gültige Email-Adresse

Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner Email-Adresse und Passwort angemeldet. Der Account wurde ...

  • Visitor
  • Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner E...
  • MattSuda
  • Spotify Star
  • 1128 Views
  • 1 replies
  • 0 likes
  • 1128 Views
  • 1 replies
  • 0 likes

Can't change my address

Hey!I'm using a familiar plan, so I share my account with other people. I'm not owner of that account, only one of the users.The account's owner received an e-mail telling her to ask me to change my address 'cause it's not the same as hers. And if I ...

  • Newbie
  • Hey! I'm using a familiar plan, so I share my account with other people. I'm not owner of that account, only one of the users. The account's owner received an e-mail telling her to ask me to change...
  • MattSuda
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Inappropriate sexual advertisement ads being played

Hi spotify recently somehting called "Orion" a danish website apparently that sells **bleep** toys have started playing ads about vibrators and stuff, which i find highly inappropriate. Can you please remove this? I don't want my kids to hear ads lik...

  • Newbie
  • Hi spotify   recently somehting called "Orion" a danish website apparently that sells **bleep** toys have started playing ads about vibrators and stuff, which i find highly inappropriate. &nb...
  • Maxim
  • Spotify Star
  • 359 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 359 Views
  • 1 replies
  • 1 likes

Changing the Facebook account

I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?

  • Newbie
  • I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?
  • MattSuda
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Preminum is not working.

Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?

  • Newbie
  • Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?
  • MattSuda
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

99 cents for 3 months offered, charged 9.99 when I entered my credit details.

I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still valid. The total price of the original offer was gonna ...

  • Newbie
  • I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still vali...
  • lrazimi
  • Newbie
  • 742 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 742 Views
  • 2 replies
  • 0 likes