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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14770 Views

7 replies

11 likes

Security
  • 14770 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553416 Views

991 replies

116 likes

Account
  • 553416 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131147 Views

74 replies

12 likes

Account
Login
Premium
  • 131147 Views
  • 74 replies
  • 12 likes

Solved!! Switching from individual to family account

hi there my daughter has a premium account which she is very protective of! i have recently started a family premium account and obviously its cheaper for her to be part of thati just want to check she wont lose any music and it will be a seamless tr...

Casual Listener

hi there   my daughter has a premium account which she is very protective of!  i have recently started a family premium account and obviously its cheaper for her to be part of that i j...

kalvaren

Casual Listener

1759 Views

5 replies

0 likes

  • 1759 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problemas al vincular cuenta Facebook

Tengo una cuenta premium asociada a mi e-mail con un plan familiar.No puedo vincluar mi cuenta de facebook a mi cuenta premium porque al parecer inicié sesion con Facebook alguna vez, por lo tanto Spotify las considera como dos cuentas independientes...

Newbie

Tengo una cuenta premium asociada a mi e-mail con un plan familiar. No puedo vincluar mi cuenta de facebook a mi cuenta premium porque al parecer inicié sesion con Facebook alguna vez, por lo t...

MonicaM_Bogota

Roadie

502 Views

1 replies

1 likes

  • 502 Views
  • 1 replies
  • 1 likes

Superuser Contribution Familiares desconectados de plan familiar

Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista. Al intentar reactivarlos les envie d nuevo la inv...

Casual Listener

Tengo a 4 familiares en mi plan familiar y hace unos días a 3 de ellos les llego notificacion de que ahora contaban con cuenta gratis pero yo sigo pagando el plan familiar y ellos seguian en mi lista...

MonicaM_Bogota

Roadie

362 Views

1 replies

0 likes

Account
Free
Login
Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Spotify Thinks I'm Swedish!

Hello! I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version. While I wish I could speak fluent Swedish, unfortunately I cannot! I haven't be...

Casual Listener

Hello!   I'm hoping someone can lend me a hand. It seems that whenever I go to access my account information, I'm directed to the Swedish site, and not the English version.   While I wi...

CKorang

Casual Listener

759 Views

3 replies

0 likes

  • 759 Views
  • 3 replies
  • 0 likes

Solved!! change of country

Hello,I just signed up with a german proxy, but I'm french.In my settings, the only choice in the countries is Germany !How to change it ?

Casual Listener

Hello, I just signed up with a german proxy, but I'm french. In my settings, the only choice in the countries is Germany ! How to change it ?  

2017spotifyd

Newbie

1214 Views

8 replies

0 likes

  • 1214 Views
  • 8 replies
  • 0 likes

Spotify Connect/Random devices on my account?!

This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password several times, including my Facebook password incas...

Newbie

This has been an on-going issue for the past few weeks now. An unknown device entitled 'Sukhpals echodot' is connected to my account and I have zero idea who or where it is. I've changed my password ...

SanjiSun

Newbie

946 Views

1 replies

0 likes

Account
Security
  • 946 Views
  • 1 replies
  • 0 likes

Solved!! Wrong password while trying to cancel subscription

Hi, Today I took a Spotify Trial for Unlimited, but I just want to sit out these 30 days without automatic renewal. So I wanted to cancel my subscription, but I get the message that my password is wrong... My password is absolutely right, but how am ...

Casual Listener

Hi,   Today I took a Spotify Trial for Unlimited, but I just want to sit out these 30 days without automatic renewal. So I wanted to cancel my subscription, but I get the message that my passw...

Shortyshape

Casual Listener

4179 Views

25 replies

0 likes

  • 4179 Views
  • 25 replies
  • 0 likes

Superuser Contribution Facebook Connect not working

I'm trying to connect my facebook account to spotify, but everytime I get the following errors: Oops! Something went wrong, please try again or check out our help areaSorry there has been a temporary error, please try again later.It said that this wa...

Casual Listener

I'm trying to connect my facebook account to spotify, but everytime I get the following errors:  Oops! Something went wrong, please try again or check out our help area Sorry there has been a...

testificate

Casual Listener

653 Views

3 replies

0 likes

  • 653 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscripcion cancelada sin reembolso de pago

Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscripción, mi spotify ha pasado a ser free pero no se me...

Casual Listener

Hola me puse en contacto con vosotros para que cancelaseis mi subscripción ya que a causa de un error no lo pude hacer yo y el pago se mantuvo retenido, bien, pues veo que se ha cancelado la subscrip...

MonicaM_Bogota

Roadie

293 Views

1 replies

0 likes

Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Which e-mail does my acc have?

Hello,I am writing from another account.My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to send their email to reset my password.I need this accoun...

Newbie

Hello, I am writing from another account. My problem is that I need to reset my password but I don't know the email. I only know the ID and spotify doesn't tell me to what email they are going to s...

KatesHere

Community Legend

351 Views

1 replies

0 likes

Account
  • 351 Views
  • 1 replies
  • 0 likes

Cant add songs to playlist anymore

I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and there is no add to playlist button either. Please ...

Casual Listener

I never had a problem adding songs to my playlist on spotify. I would just search up the song and click add to playlist. Bit suddenly i go on spotify and the library button is nowhere to be found and...

Maxim

Spotify Star

297 Views

1 replies

0 likes

Account
Free
Other
  • 297 Views
  • 1 replies
  • 0 likes

Problema con mi metodo de pago

Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que mi tarjeta no esta bloqueada y que tenia que ponerm...

Casual Listener

Hola, no puedo pagar mi cuenta con mi tarjeta de credito, a pesar de que tengo saldo en ella, siempre pague con esta tarjeta y es la primera vez que me pasa algo asi, llame al banco y me dijeron que ...

Esther1970

Newbie

470 Views

6 replies

0 likes

Premium
  • 470 Views
  • 6 replies
  • 0 likes

Superuser Contribution Charged

Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..

Newbie

Look I got charged 5 times 2 different accounts. And the never asked for a email or password sign up..

Aimee_T

Roadie

212 Views

1 replies

0 likes

Account
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I accidentally linked my FB account to this account, now I can't login to Spotify

I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't log into my spotify account at all. I unlinked the account...

Newbie

I accidentlaly linked my Facebook Account to this Spotify account (the account I'm trying to get into is the head of the family subscription to which this account is attached) and now I can't lo...

Aimee_T

Roadie

398 Views

1 replies

0 likes

Account
Login
Subscription
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Access To Artist Page

Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that others have released on Spotify. It has come to my attention ...

Newbie

Hey there so I'm an artist who is not signed to a label and have never tried to set up an artist page or released music officially on my own, I have only been featured on a few tracks that other...

Maxim

Spotify Star

1797 Views

1 replies

0 likes

Account
Other
  • 1797 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has been paused because it is open somewhere else?

hi im wondering why my spotify gets paused all the time because it might be open on my phone and on my computer? thank you

Newbie

hi im wondering why my spotify gets paused all the time because it might be open on my phone and on my computer? thank you

Aimee_T

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode not reseting number of days to go online

I have deleted the app and reinstalled. However the days never reset to 30. I get my spotify premium through my cell phone carrier. They have confirmed my current subscription ends in august 2017. I'm not sure what to do now.

Newbie

I have deleted the app and reinstalled. However the days never reset to 30. I get my spotify premium through my cell phone carrier. They have confirmed my current subscription ends in august 2017. I'...

MonicaM_Bogota

Roadie

570 Views

1 replies

0 likes

Account
Premium
Subscription
  • 570 Views
  • 1 replies
  • 0 likes

Cannot join family subscription because of false country

Hey there! My mother wants to give me and my brother as a gift spotify premium(family) for eastern. We wanted to already use in our holidays in Spain so my mother created her account in the hotel a few days ago. Unfortunately the country was automati...

Casual Listener

Hey there!   My mother wants to give me and my brother as a gift spotify premium(family) for eastern.   We wanted to already use in our holidays in Spain so my mother created her accoun...

Elisabeth5

Casual Listener

353 Views

3 replies

0 likes

Account
Premium
Subscription
  • 353 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenos días no se puede ligar una cuenta a un plan familiar ya ingresamos la dirección pero manda mensaje que tienen problema para saber si recido en el mismo hogar

Newbie

Buenos días no se puede ligar una cuenta a un plan familiar ya ingresamos la dirección pero manda mensaje que tienen problema para saber si recido en el mismo hogar

Aimee_T

Roadie

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution need help

hello everyone,I'm new here would like to know why am I being charged with rm4 for the 30-days premium free?it says I would not be charged till after the 30 days trial.help:(

Newbie

hello everyone, I'm new here would like to know why am I being charged with rm4 for the 30-days premium free?it says I would not be charged till after the 30 days trial.help:(

Aimee_T

Roadie

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes