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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80584 Views

9 replies

2 likes

Account
Login
  • 80584 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654528 Views

13 replies

4 likes

Account
  • 654528 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735085 Views

18 replies

29 likes

  • 735085 Views
  • 18 replies
  • 29 likes

Moved to another country, ZIP code error?!

So I created my account in the US, and was subscribed to premium account. But recently I just moved back to my homecountry Indonesia, and I want to change the credit card I'm using and also the country on my profile. So I unsubscribed my premium acco...

Newbie

So I created my account in the US, and was subscribed to premium account. But recently I just moved back to my homecountry Indonesia, and I want to change the credit card I'm using and also the count...

Algee

Roadie

1430 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 1430 Views
  • 2 replies
  • 0 likes

Ödeme

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.Ne zaman denesm bu sonuç çıkıyor farklı bir kart bile kullandım ancak yine olmadı tarayıcıyı değiş...

Casual Listener

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.Ne zaman denesm bu sonuç çıkıyor farklı bir kar...

Gzmrt94

Newbie

2438 Views

9 replies

0 likes

Other
Premium
Subscription
  • 2438 Views
  • 9 replies
  • 0 likes

Charged without subscription

Hi, I signed for the free trial some months ago but when I entered my card details (a postepay) it said my card was not suitable to the subscription, so I was not able to get Premium Spotify. However, I've been charged the 0.99 cent for the trial and...

Newbie

Hi, I signed for the free trial some months ago but when I entered my card details (a postepay) it said my card was not suitable to the subscription, so I was not able to get Premium Spotify. Ho...

kassandrabest87

Casual Listener

313 Views

1 replies

0 likes

Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Won't let me log in due to using abroad when I'm not

It pops up a message saying "you can only use Spotify abroad for 14 days". I signed up under the country USA, I am still in the USA. I tried resetting my country to USA again, wouldn't let me log in. I tried deleting the app and reinstalling it. Stil...

Visitor

It pops up a message saying "you can only use Spotify abroad for 14 days". I signed up under the country USA, I am still in the USA. I tried resetting my country to USA again, wouldn't let me log in....

user-removed

Not applicable

594 Views

2 replies

0 likes

  • 594 Views
  • 2 replies
  • 0 likes

charged twice

When i originally signed up for premium, there was a special for getting your first 3 months for .99. After that I started getting charged the full $9.99/month. I soon realized I was being charged twice a month. I cancelled my premium subscription so...

Newbie

When i originally signed up for premium, there was a special for getting your first 3 months for .99. After that I started getting charged the full $9.99/month. I soon realized I was being charged tw...

osornios

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium não funcionou

Assinei o Premium e ainda continua free. Já fiz o procedimento de instalar e desinstalar resetar o cach e até agora nada. Foi debitado no meu cartão e ainda continua free. O que faço? Minha conta e logada pelo facebook Adenilson X Lenne (Amor Eterno)...

Casual Listener

Assinei o Premium e ainda continua free. Já fiz o procedimento de instalar e desinstalar resetar o cach e até agora nada. Foi debitado no meu cartão e ainda continua free. O que faço? Minha conta e l...

AdenilsonLima

Casual Listener

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 accounts

hi i have 2 accounts, one is a free account and the other i have paid for premium. i though the premium account was set up to my email address but it logs me into the free account, i dont have access to another email so i have no way of getting into ...

Newbie

hi i have 2 accounts, one is a free account and the other i have paid for premium. i though the premium account was set up to my email address but it logs me into the free account, i dont have access...

MaryC1

Spotify Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

i cant log in

i cant log in via facebook or normal way.email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account

Newbie

i cant log in via facebook or normal way. email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account

mr_eggie

Regular

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Premium

Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bill but I still can do the premium things in the app...

Casual Listener

Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bi...

Helplessgirl

Casual Listener

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

Vodafone account reverts to "FREE"

Hi, I have a Spotify Premium account yhrough Vodafone UK since Januarty. Earlier this week it reverted to "Free". Vodafone eventually re-activated it and I go it back to Premium. Now it's reverted to Free again adn Vodafone say they can't anything ab...

Regular

Hi, I have a Spotify Premium account yhrough Vodafone UK since Januarty. Earlier this week it reverted to "Free". Vodafone eventually re-activated it and I go it back to Premium.  Now it's reve...

keithfibonacci

Regular

594 Views

8 replies

0 likes

  • 594 Views
  • 8 replies
  • 0 likes

7 day free trial continue?

Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.

Newbie

Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.

Maxim

Spotify Star

264 Views

1 replies

0 likes

Premium
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Connect Spotify on iPhone app

Helloi have the app on my iPhone.i've changed my Bank account and Spotify hasn't bien paid.i've changed it and since i did it, i can't Connect myself on thé app.when i Write my mail and password a message : this mail is already created like if i clic...

Casual Listener

Hello i have the app on my iPhone. i've changed my Bank account and Spotify hasn't bien paid. i've changed it and since i did it, i can't Connect myself on thé app. when i Write my mail and passw...

Corraja351

Casual Listener

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Fraudulent Charges to my phone bill

I used to have Spotify Premium and I was aware that I'm getting charged £9.99 per month. However, I don't have Spotify installed on any device and ever since I canceled my subscription a month ago, and I'm still getting charged with £9.99 a month. I ...

Newbie

I used to have Spotify Premium and I was aware that I'm getting charged £9.99 per month. However, I don't have Spotify installed on any device and ever since I canceled my subscription a month ago, a...

Bearfootrecords

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Betaling

Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? Får beskjed om at det er vellykket hver gang.

Newbie

Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? ...

eliasgdfhkfgdjh

Regular

9606 Views

1 replies

0 likes

  • 9606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Giftcard

I used a giftcard 4 days ago (payment is visible in my account). Still I received an email I will loose my remium account in 5 days. How is that possible?

Newbie

I used a giftcard 4 days ago (payment is visible in my account). Still I received an email I will loose my remium account in 5 days. How is that possible?

MaryC1

Spotify Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Neues Handy, Probeabo über Mobilcom-Debitel kündigen

Hallo zusammenich habe ein neues Handy und über meine Handynummer (Anbieter Mobilcom-Debitel) ein Probeabo abgeschlossen, in meinem Spotify-Konto ist das Abo nicht hinterlegt, wie kann ich es kündigen, damit es sich nicht kostenpflichtig verlängert?D...

Newbie

Hallo zusammen ich habe ein neues Handy und über meine Handynummer (Anbieter Mobilcom-Debitel) ein Probeabo abgeschlossen, in meinem Spotify-Konto ist das Abo nicht hinterlegt, wie kann ich es kündi...

Maxim

Spotify Star

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Can't log in with my facebook account, country does not match

I created my spotify account when I was in France with my facebook account, and now I go back to Tunisia, and I can't use spotify any more, it shows a message : " Your country does not match the one set on your profile... error code 408".In fact, I c...

Casual Listener

I created my spotify account when I was in France with my facebook account, and now I go back to Tunisia, and I can't use spotify any more, it shows a message : " Your country does not match the one ...

Maxim

Spotify Star

424 Views

5 replies

0 likes

Account
  • 424 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't know the real singers/groups and makes mistakes

I often get e-mails from Spotify telling me there are new songs from my favorite singers/groups. BUT Spotify makes no difference between a singer Camel and the progressive group Camel OR Big Daddy singer and Big Daddy group. There are a lot of names ...

Casual Listener

I often get e-mails from Spotify telling me there are new songs from my favorite singers/groups. BUT Spotify makes no difference between a singer Camel and the progressive group Camel OR Big Daddy si...

MaryC1

Spotify Legend

220 Views

1 replies

0 likes

Free
  • 220 Views
  • 1 replies
  • 0 likes

Kein Login möglich

Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.

Casual Listener

Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.

Maxim

Spotify Star

490 Views

3 replies

0 likes

Account
Login
  • 490 Views
  • 3 replies
  • 0 likes

Payment Options (Using Carrier)

Please help,I've been using my carrier (Smart Philippines) as my payment option for a subscription of Spotify. So far no problems.The issue now is I want to gift someone a 1 month subscription and I tried to use the same payment option (thru my carri...

Casual Listener

Please help, I've been using my carrier (Smart Philippines) as my payment option for a subscription of Spotify. So far no problems. The issue now is I want to gift someone a 1 month subscriptio...

Cielo4

Newbie

611 Views

8 replies

0 likes

  • 611 Views
  • 8 replies
  • 0 likes