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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422140 Views
  • 965 replies
  • 108 likes
  • Account
  • 422140 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186898 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186898 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103613 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103613 Views
  • 69 replies
  • 10 likes

I can't log in after signing out of all devices

I forgot to sign out of Spotify on my old work laptop, so I used the Spotify website to 'sign out of all devices'. I have since been trying to sign in to Spotify on my iPhone device, but it is not recognising my log in details. I am 100% entering the...

  • Newbie
  • I forgot to sign out of Spotify on my old work laptop, so I used the Spotify website to 'sign out of all devices'. I have since been trying to sign in to Spotify on my iPhone device, but it is not re...
  • Maxim
  • Spotify Star
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Did I pay?

Hey,I forgot if I paid my spotify bill or not..So, do you know where I can see if I had paid?Because I don't want to pay the reminder fee.Thanks in advance!

  • Newbie
  • Hey, I forgot if I paid my spotify bill or not.. So, do you know where I can see if I had paid? Because I don't want to pay the reminder fee. Thanks in advance!
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Paid for Passive Account, How To Cancel?

I used my credit card for my old friend Spotify account. I learned last week, she left my credit card informations a long ago and used her own credit card to bill account. Now I want to unlink my credit card from her Spotify account, but I cannot and...

  • Casual Listener
  • I used my credit card for my old friend Spotify account. I learned last week, she left my credit card informations a long ago and used her own credit card to bill account. Now I want to unl...
  • Maxim
  • Spotify Star
  • 1172 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1172 Views
  • 3 replies
  • 1 likes

Report hacking to spotify

Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.

  • Casual Listener
  • Hi, I would like to report a hacking/security issue to spotify directly, Kindly advice an email address I can send the issue to. Or what is the process to report to them directly. Thank you.
  • Ayielle
  • Casual Listener
  • 12331 Views
  • 4 replies
  • 10 likes
  • Security
    Subscription
  • 12331 Views
  • 4 replies
  • 10 likes

Solved!! Announcements in Premium accounts

Why am I seing ads disguised as "announcements" almost every time I start Spotify? I'm paying for premium, just so I don't see these ads.

  • Newbie
  • Why am I seing ads disguised as "announcements" almost every time I start Spotify? I'm paying for premium, just so I don't see these ads.
  • sekwaf
  • Newbie
  • 6865 Views
  • 15 replies
  • 7 likes
  • 6865 Views
  • 15 replies
  • 7 likes

Keep getting error when trying to get free 30 day trial

I was thinking of getting Spotify premium then my friend told me I could get this 30 day trial then I can start paying so I tried to sign up with my paypal since I can't access my visa (visa not linked to paypal) but I keep getting this error saying ...

  • Newbie
  • I was thinking of getting Spotify premium then my friend told me I could get this 30 day trial then I can start paying so I tried to sign up with my paypal since I can't access my visa (visa not link...
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

My e-mail and password were changed without my consent!

Hello guys,I can log normally on spotify from my facebook and smartphone just fine, but I noticed just now that the e-mail and password of my account was changed without my consent!My e-mail was from hotmail before and now is from gmail and my passwo...

  • Regular
  • Hello guys, I can log normally on spotify from my facebook and smartphone just fine, but I noticed just now that the e-mail and password of my account was changed without my consent! My e-...
  • marlonsphere
  • Roadie
  • 493 Views
  • 8 replies
  • 0 likes
  • Login
    Security
  • 493 Views
  • 8 replies
  • 0 likes

Cancelled subscription entirely, got confirmation but still invoiced?!

Hi,I cancelled my premium for family a few days ago. My new month starts at the 12th, so I was in time to cancel my subscription.Once I cancelled I saw in my account that Spotify was back to the free mode and that I did not have to pay anything.This ...

  • Casual Listener
  • Hi, I cancelled my premium for family a few days ago. My new month starts at the 12th, so I was in time to cancel my subscription. Once I cancelled I saw in my account that Spotify was back to ...
  • marlonsphere
  • Roadie
  • 186 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 186 Views
  • 3 replies
  • 0 likes

I can not login

l go to jordan for work. i cannot login at my account. I used Soptify application at smartphone.

  • Newbie
  • l go to jordan for work. i cannot login at my account. I used Soptify application at smartphone.
  • sakura08
  • Roadie
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Cancel premium account

I hold a premium account that i cancelled however I have still been charged. I am cancelling because my phone provider is offering me the subscription free of charge. Can someone please help?

  • Newbie
  • I hold a premium account that i cancelled however I have still been charged. I am cancelling because my phone provider is offering me the subscription free of charge.  Can someone please help?
  • sakura08
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Pay premium with itunes credit

I Dont have credit card. But just bought an itunes card. How can I pay premium with my itunes account?

  • Newbie
  • I Dont have credit card. But just bought an itunes card. How can I pay premium with my itunes account?
  • marlonsphere
  • Roadie
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Solved!! Bought the yearly pre-paid plan

Hey Community, I recently ordered the wrong plan and it was ment for the family plan... is there a way to refund and re-do my payment process?

  • Casual Listener
  • Hey Community, I recently ordered the wrong plan and it was ment for the family plan... is there a way to refund and re-do my payment process?
  • naeng
  • Casual Listener
  • 332 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 332 Views
  • 4 replies
  • 0 likes

How to change country without credit card?

Hi My Spotify premium account was in France for the last 2 years. My brother who lives in Colombia got me an EGiftcard for 1 year. I can't redeem the giftcard as it was bought in Colombia and my account is in France. I tried changing my country but c...

  • Newbie
  • Hi My Spotify premium account was in France for the last 2 years. My brother who lives in Colombia got me an EGiftcard for 1 year. I can't redeem the giftcard as it was bought in Colombia and my acco...
  • marlonsphere
  • Roadie
  • 791 Views
  • 2 replies
  • 0 likes
  • 791 Views
  • 2 replies
  • 0 likes

Atualize o cartão, me cobrou e minha assinatura está pausada.

Atualizei meu cartão e até recebi SMS do banco confirmando a compra mas minha assinatura está pausada. Alguém pode me ajudar?

  • Casual Listener
  • Atualizei meu cartão e até recebi SMS do banco confirmando a compra mas minha assinatura está pausada. Alguém pode me ajudar?
  • luiis
  • Casual Listener
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Study abroad

Hello,I have started studying this semester in Salzburg which is in Austria but I'm living in Freilassing which is in Germany right over the border. I can not get my student discount because it does not find it in Germany because I'm on a austrian un...

  • Newbie
  • Hello, I have started studying this semester in Salzburg which is in Austria but I'm living in Freilassing which is in Germany right over the border. I can not get my student discount because it doe...
  • marlonsphere
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes

Receiving email request for payment when I'm paid up until December. Please help.

I keep receiving emails that my account will be terminated if I don't provide payment method. I made a payment through gift card for 3 months at the end of September. Can anyone help.

  • Casual Listener
  • I keep receiving emails that my account will be terminated if I don't provide payment method.  I made a payment through gift card for 3 months at the end of September.  Can anyone help.
  • dbonner1
  • Casual Listener
  • 114 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 114 Views
  • 2 replies
  • 0 likes

Not being able to access premium

So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated

  • Newbie
  • So I purchased premium last night and it won't let me access the premium side of Spotify. Money was taken out of my bank account but I cannot access premium . Any help is appreciated
  • osornios
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Problemas con mi cuenta premium

Hola tengo problemas con mi cuenta prwmium, ya hice el pago de septiembre y no e podido usarla desde anoche, en la pagina de spotify no hay ninguna opcion para contactarme, y necesito una solucion

  • Newbie
  • Hola tengo problemas con mi cuenta prwmium, ya hice el pago de septiembre y no e podido usarla desde anoche, en la pagina de spotify no hay ninguna opcion para contactarme, y necesito una solucion
  • osornios
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

bonjour

moi je suis avec la compagnie de téléphone FIDO et avec mon forfait j'ai droit à 6 mois de spotify PREMIUM GRATUIT et ça ne fonctionne pas ça dit que je doit entrer un numéro de carte de crédit mais j'en ai pas!! que dois-je faire à ce moment là ???

  • Newbie
  • moi je suis avec la compagnie de téléphone FIDO et avec mon forfait j'ai droit à 6 mois de spotify PREMIUM GRATUIT et ça ne fonctionne pas 😔 ça dit que je doit entrer un numéro de carte de crédit ma...
  • osornios
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Can't subscribe for Spotify for Family (Não consigo assinar o Spotify for Family)

OBS: I'm going to write this topic in english and portuguese because after browsing the forum for a while i haven't seen any portuguese topic, so i'm not sure if you guys answer questions in any other language but english. English:Well, a couple of h...

  • Newbie
  • OBS: I'm going to write this topic in english and portuguese because after browsing the forum for a while i haven't seen any portuguese topic, so i'm not sure if you guys answer questions in any othe...
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes