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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158555 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158555 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10704 Views
  • 3 replies
  • 10 likes
  • Security
  • 10704 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508622 Views
  • 985 replies
  • 112 likes
  • Account
  • 508622 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124694 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124694 Views
  • 74 replies
  • 12 likes

Superuser Contribution Spotify Family

Hi, my account seems to have been unlinked from my husband's premium family account. I have logged into his account and my email/account is still listed. Why and how do I fix this?

  • Newbie
  • Hi, my account seems to have been unlinked from my husband's premium family account. I have logged into his account and my email/account is still listed.   Why and how do I fix this?
  • Anyk17
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Can't multiple people listen simultaneously?

Hi all, Our family has been subscribed to spotify family for multiple months now and we've always had this problem. I can't listen when a family member is listening and vice-versa. Is there any solution to this problem? Thanks in advance, Stan

  • Casual Listener
  • Hi all,   Our family has been subscribed to spotify family for multiple months now and we've always had this problem. I can't listen when a family member is listening and vice-versa. Is there ...
  • famnavest
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

o2 Czech Republic Spotify not linking up to my account

I signed up for the o2 Czech Republic free premium for three months program but now the accounts appear to be de-linked and I'm stuck paying for premium but my account appears as "free" in the Spotify app. I have tried going through o2 CR (my mobile ...

  • Casual Listener
  • I signed up for the o2 Czech Republic free premium for three months program but now the accounts appear to be de-linked and I'm stuck paying for premium but my account appears as "free" in the Spotif...
  • Maxim
  • Spotify Star
  • 303 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 303 Views
  • 3 replies
  • 0 likes

Spotify Student

Hello,I have my spotify account in germany. I have tried to have a student subscription but it does not work, it just proposes me the normal price. What could I do?

  • Newbie
  • Hello, I have my spotify account in germany. I have tried to have a student subscription but it does not work, it just proposes me the normal price. What could I do?
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Studentenrabatt: Konto bereits bei anderem Account

Hallo Community,ich hatte vor einigen Monaten Spotify Premium mit Studentenrabatt. Mein Spotifykonto war leider mit Facebook verknüpft. Jetzt habe ich das alte Konto gekündigt und meinen Facebookaccount gelöscht. Ein neues SpotifyKonto musste her, wa...

  • Newbie
  • Hallo Community, ich hatte vor einigen Monaten Spotify Premium mit Studentenrabatt. Mein Spotifykonto war leider mit Facebook verknüpft. Jetzt habe ich das alte Konto gekündigt und meinen Facebookac...
  • Maxim
  • Spotify Star
  • 2013 Views
  • 1 replies
  • 0 likes
  • 2013 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts and 1 email address

Hi I am having trouble accessing my premium account. This is paid for by Spark but it would seem I have created 2 accounts 1 free and 1 premium using same email address and username. I don't have a Facebook account and only log in using username. Can...

  • Newbie
  • Hi I am having trouble accessing my premium account. This is paid for by Spark but it would seem I have created 2 accounts 1 free and 1 premium using same email address and username. I don't have a F...
  • Anyk17
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

I can't cancel subscription

Hi all, many thanks for your help. I'm straggling second month to cancel premium account and last month it took money, and now when I want to cancel it there is information in the place where I should click cancel subscribtion:Your subscription will ...

  • Newbie
  • Hi all, many thanks for your help. I'm straggling second month to cancel premium account and last month it took money, and now when I want to cancel it there is information in the place where I shoul...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still being charged

I'm still being charged $14.99 for premium that I used on a old account but I can't seem to log in because it says I'm using facebook credentials but the email isn't linked to a facebook account. I just need to get into the account and cancel the sub...

  • Visitor
  • I'm still being charged $14.99 for premium that I used on a old account but I can't seem to log in because it says I'm using facebook credentials but the email isn't linked to a facebook account. I j...
  • Anyk17
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Charged 4 times

Hello, I was charged 4 times for my spotify premium account this month. I tweeted at Spotify and didn't hear back and the number I called told me to go to a web address that no longer exisists. Can someone from Spotify please contact me and reverse t...

  • Regular
  • Hello,   I was charged 4 times for my spotify premium account this month. I tweeted at Spotify and didn't hear back and the number I called told me to go to a web address that no longer exis...
  • staceymeowmeow
  • Regular
  • 902 Views
  • 7 replies
  • 0 likes
  • Account
  • 902 Views
  • 7 replies
  • 0 likes

problème avec la playlist découverte de la semaine

Bonjours ! Alors le principe normalement de la playlist "découverte de la semaine" c'est de me proposer 30 musiques que je ne connais pas et qui sont dans mes gouts, jusqu'à mainetant c'était parfait mais depuis 2 semaines cette playlist me propose t...

  • Casual Listener
  • Bonjours !  Alors le principe normalement de la playlist "découverte de la semaine" c'est de me proposer 30 musiques que je ne connais pas et qui sont dans mes gouts, jusqu'à mainetant c'était ...
  • Malsamaj
  • Casual Listener
  • 1761 Views
  • 1 replies
  • 1 likes
  • Other
  • 1761 Views
  • 1 replies
  • 1 likes

Rabatt für Studenten

Hallo,Ich wollte mir vor drei Tagen Premium mit dem Studentenrabatt holen. Bisher habe ich aber kein Premium, allerdings steht bei meinem Konto, dass Ende Oktober (also in einem Monat) die 4,99€ abgebucht werden bzw. "Das Abonnement wird erneuert". D...

  • Newbie
  • Hallo, Ich wollte mir vor drei Tagen Premium mit dem Studentenrabatt holen. Bisher habe ich aber kein Premium, allerdings steht bei meinem Konto, dass Ende Oktober (also in einem Monat) die 4,99€ ab...
  • Lutetian
  • Regular
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charge $9.99 but have student discout

I have been a spotify member for well over a year and I have a the student subscription the whole time. I have always paid $4.99 until the past two months. I want to know why and who I can talk to on the phone about this.

  • Visitor
  • I have been a spotify member for well over a year and I have a the student subscription the whole time. I have always paid $4.99 until the past two months. I want to know why and who I can talk to on...
  • Anyk17
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Solved!! Lost 9000+ Followers...

I tried to merge my personnal pagecompuphonic.max101to my artist page (Compuphonic) https://open.spotify.com/artist/7GZ8Tz3F5bLPTJYNSwiunYI filled a form 2 weeks ago.Now, I think my page is merged (name of the page change to Compuphonic, a blue V bes...

  • Casual Listener
  • I tried to merge my personnal page compuphonic.max101 to my artist page (Compuphonic) https://open.spotify.com/artist/7GZ8Tz3F5bLPTJYNSwiunY I filled a form 2 weeks ago. Now, I think my page is m...
  • Maxim
  • Spotify Star
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Spotify Android App crashes on my own account

This might sound very weird, the Spotify app on my Xiaomi Redmi Note 3 crashes when I log in to my own Premium account. Let me get into more details, I can successfully log into my account after I redownload the app. I can play a song and when I tap ...

  • Regular
  • This might sound very weird, the Spotify app on my Xiaomi Redmi Note 3 crashes when I log in to my own Premium account. Let me get into more details, I can successfully log into my account after I re...
  • phantomaxhin3
  • Regular
  • 422 Views
  • 3 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
  • 422 Views
  • 3 replies
  • 2 likes

Solved!! Changed password twice and logged everyone out twice

Someone keeps logging into my account - I changed my fb password and my Spotify password twice and each time selected the "log off all devices" options too. However someone is still using my paid for spotify. Is there a way to ban devices or find out...

  • Casual Listener
  • Someone keeps logging into my account - I changed my fb password and my Spotify password twice and each time selected the "log off all devices" options too. However someone is still using my paid for...
  • ChillYourBeans
  • Casual Listener
  • 838 Views
  • 2 replies
  • 0 likes
  • 838 Views
  • 2 replies
  • 0 likes

try out premium and get sms from bank

I just signed up for premium try out and get a sms from my bank that I was charged, so I deleted the book but the recipt in the account still there, does that mean I have to pay for it?

  • Casual Listener
  • I  just signed up for premium try out and get a sms from my bank that I was charged, so I deleted the book but the recipt in the account still there, does that mean I have to pay for it? 
  • puu1
  • Casual Listener
  • 472 Views
  • 2 replies
  • 0 likes
  • 472 Views
  • 2 replies
  • 0 likes

My Spotify is messed up

I tried using the student discount and it won't recognize I'm a student so I still have the free Spotify but it's charging me for the student editor what do i do!

  • Newbie
  • I tried using the student discount and it won't recognize I'm a student so I still have the free Spotify but it's charging me for the student editor what do i do!
  • Bearfootrecords
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Merge two emails

I had two accounts with two different emails and now I cancelled one and got premium for current one. I tried to switch my email from my company mail to personal one but it says "Sorry, this e-mail received." How can I do this?

  • Newbie
  • I had two accounts with two different emails and now I cancelled one and got premium for current one.  I tried to switch my email from my company mail to personal one but it says "Sorry, th...
  • Bearfootrecords
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Forgot password and no longer having the e-mail account Im using for spotify!

Hi! I want to change to spotify family, and to do so I have to log in again. I cant remember my password and I asked to get a new one that was sent to the e-mail I used when signing up. The problem is that I no longer have this e-mail account.Can any...

  • Casual Listener
  • Hi!   I want to change to spotify family, and to do so I have to log in again. I cant remember my password and I asked to get a new one that was sent to the e-mail I used when signing up. The ...
  • Bearfootrecords
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • Login
  • 353 Views
  • 3 replies
  • 0 likes