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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164466 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164466 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11055 Views
  • 6 replies
  • 11 likes
  • Security
  • 11055 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513411 Views
  • 986 replies
  • 112 likes
  • Account
  • 513411 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125430 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125430 Views
  • 74 replies
  • 12 likes

Superuser Contribution Estou tentando tornar minha conta premium e nao consigo

Estou tentando tornar minha conta premium e não consigo. Foi debitado do meu cartão 4x já. No mesmo dia. Queria um telefone para contato para resolver essa situação.

  • Newbie
  • Estou tentando tornar minha conta premium e não consigo. Foi debitado do meu cartão 4x já. No mesmo dia. Queria um telefone para contato para resolver essa situação.
  • Alejandro_C
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution van premium naar premium family

Ik had een premium account en een vriendin vroeg of ik gratis bij haar premium family account wilde komen. Ik heb de family uitnodiging geaccepteerd, maar er wordt nog steeds €10 van mijn rekening afgeschreven. Moet ik het premium abbonomemt nog erge...

  • Newbie
  • Ik had een premium account en een vriendin vroeg of ik gratis bij haar premium family account wilde komen. Ik heb de family uitnodiging geaccepteerd, maar er wordt nog steeds €10 van mijn rekening af...
  • Alejandro_C
  • Spotify Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Cant log in anymore

It has been a week since I can't log in. I don't get any updates anymore in my inbox and if I try to change the password, it says that my email is not connected with a active account. I find this odd. I have all ready filled out the form in contact u...

  • Casual Listener
  • It has been a week since I can't log in. I don't get any updates anymore in my inbox and if I try to change the password, it says that my email is not connected with a active account. I find this odd...
  • sakura08
  • Roadie
  • 2120 Views
  • 11 replies
  • 4 likes
  • Account
    Login
    Security
  • 2120 Views
  • 11 replies
  • 4 likes

Superuser Contribution Spotify premium

Tentei efetuar a compra do spotify Premium por 3 vezes só que as 3 travaram não concluiu...so que as 3 tentativas foram debitados do meu cartão de crédito.

  • Newbie
  • Tentei efetuar a compra do spotify Premium por 3 vezes só que as 3 travaram não concluiu...so que as 3 tentativas foram debitados do meu cartão de crédito.
  • Alejandro_C
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

I can't find my family members in search

Why does "Find Friends" only bring up a link to connect via Facebook? I don't want my music choices plastered all over Facebook to be vacuumed up by marketing software. I just want to share music w/ my family group! Judging from other posts, Spotify ...

  • Casual Listener
  • Why does "Find Friends" only bring up a link to connect via Facebook? I don't want my music choices plastered all over Facebook to be vacuumed up by marketing software. I just want to share music w/ ...
  • CoPilotDaedalus
  • Music Fan
  • 2077 Views
  • 3 replies
  • 0 likes
  • Account
  • 2077 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cuenta Corporativa Spotify

hola estoy interesado en una cuenta corporativa para una entidad publica en Colombia con mas de 1000 usuarios. Un comercial me puede escribir a gamezag@hotmail.com Saludos, German Meza

  • Casual Listener
  • hola estoy interesado en una cuenta corporativa para una entidad publica en Colombia con mas de 1000 usuarios. Un comercial me puede escribir a gamezag@hotmail.com Saludos, German Meza
  • Alejandro_C
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminar tarjeta de mi cuenta premium porque ahora formo parte de un plan familiar

Quisiera eliminar mi tarjeta de mi cuenta porque antes era premium y ahora formo parte del plan familiar. Entonces no le veo caso en dejar mi tarjeta si yo no soy la administradora del plan familiar porque mi hermano es el administrador. He intentado...

  • Newbie
  • Quisiera eliminar mi tarjeta de mi cuenta porque antes era premium y ahora formo parte del plan familiar. Entonces no le veo caso en dejar mi tarjeta si yo no soy la administradora del plan familiar ...
  • Alejandro_C
  • Spotify Legend
  • 4942 Views
  • 1 replies
  • 0 likes
  • 4942 Views
  • 1 replies
  • 0 likes

I am paying for Premium but not getting it

I am paying for Premium but i'm not getting it. On my cell i can play it with no commercials but when i use my laptop to play it instead of my phone it will play commercials and tells me i need to upgrade. My payment went through 12 days ago?

  • Newbie
  • I am paying for Premium but i'm not getting it.  On my cell i can play it with no commercials but when i use my laptop to play it instead of my phone it will play commercials and tells me i need...
  • MichaelJerzak
  • Composer
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost music... where did it go??

I have had playlist set up for years... randomly I have had music moved off playlists and not cannot add them from spotify artist as they are not thereI have lost the below songsHighly suspect- lydia- and pretty much every song from themLonely island...

  • Casual Listener
  • I have had playlist set up for years... randomly I have had music moved off playlists and not cannot add them from spotify artist as they are not there I have lost the below songs Highly suspect ...
  • Madhatter888
  • Casual Listener
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Superuser Contribution no aplico mi pago

Hola acabo de pagar atraves de oxxo con el número de referencia y no cambia mi cuenta a Premium

  • Newbie
  • Hola acabo de pagar atraves de oxxo con el número de referencia y no cambia mi cuenta a Premium
  • Alejandro_C
  • Spotify Legend
  • 406 Views
  • 4 replies
  • 0 likes
  • 406 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution No puedo ingresar

Hola, olvide mi e-mail y mi contraseña para ingresar a spotify, lo tengo pago y no se que hacer, !ayuda

  • Newbie
  • Hola, olvide mi e-mail y mi contraseña para ingresar a spotify, lo tengo pago y no se que hacer, !ayuda
  • FabianS_Bogota
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium sub member

Hello. I am currently a member of a Family Premium. Will my account's family premium membership will be gone if I registered on my own regular Premium? Will my name be removed on the list of enrolled family members in the owner's spotify family membe...

  • Newbie
  • Hello. I am currently a member of a Family Premium. Will my account's family premium membership will be gone if I registered on my own regular Premium? Will my name be removed on the list of enrolled...
  • FabianS_Bogota
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Premium Membership Troubles.

I'm part of a Spotify Family subscription, but when i log in on my cellphone it tells me to get a premium subscription and also have a lot of advertisements. i had log in and log out, my father sent me the invitation a couples of times and it keeps t...

  • Casual Listener
  • I'm part of a Spotify Family subscription, but when i log in on my cellphone it tells me to get a premium subscription and also have a lot of advertisements. i had log in and log out, my father sent ...
  • crematedman
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Superuser Contribution All my music is gone!

The playlist under the songs playlist is gone. They were there this morning and now they are not showing up at all. I go to some of the songs and they still have a check mark next to them, but they do not show up on the playlist. Can someone please h...

  • Casual Listener
  • The playlist under the songs playlist is gone. They were there this morning and now they are not showing up at all. I go to some of the songs and they still have a check mark next to them, but they d...
  • muka271
  • Casual Listener
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Payed for student premium, not getting premium at all.

I payed for the student premium and it shows up on my bank statement but i am not getting premium. I cheched my subscription and it said it was still on free, checked my receipts and there was none on spotify, no email confirmation, logged out and ba...

  • Regular
  • I payed for the student premium and it shows up on my bank statement but i am not getting premium. I cheched my subscription and it said it was still on free, checked my receipts and there was none o...
  • Maxim
  • Spotify Star
  • 329 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 329 Views
  • 7 replies
  • 0 likes

Premium membership

ok so I just upgraded to the student discount plan, but I didn't cancel my previous premium subscription. Will I get charged fifteen dollars for both subscriptions or does the student discount cancel the previous subscription?

  • Casual Listener
  • ok so I just upgraded to the student discount plan, but I didn't cancel my previous premium subscription. Will I get charged fifteen dollars for both subscriptions or does the student discount cancel...
  • Eliteplayer72
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 2 replies
  • 0 likes

Spotify is getting money from me but I have a free acount

I have a free acount and somehow I'm being charged every month as I'm having Premium profile, this problem is for four months already! I tried to get Premium last year on New Year's Eve 'coz there was an offer for 6 months premium for free, put my pa...

  • Visitor
  •  I have a free acount and somehow I'm being charged every month as I'm having Premium profile, this problem is for four months already! I tried to get Premium last year on New Year's Eve 'coz th...
  • crematedman
  • Community Legend
  • 220 Views
  • 1 replies
  • 1 likes
  • 220 Views
  • 1 replies
  • 1 likes

Spotify is charging more for an special offer

Hello, I'm in Colombia, read about a 3-month offer for just $12,000 COP about $4 USD but I received charges for june and september but not for july. I thought the price was for the whole 3 months. Any help? Thanks

  • Newbie
  • Hello, I'm in Colombia, read about a 3-month offer for just $12,000 COP about $4 USD but I received charges for june and september but not for july. I thought the price was for the whole 3 months. An...
  • crematedman
  • Community Legend
  • 169 Views
  • 1 replies
  • 1 likes
  • 169 Views
  • 1 replies
  • 1 likes