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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
  • 80348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Superuser Contribution Tarjeta de regalo

Envié una tarjeta de regalo, con saber si llego al destinatario?

Newbie

Envié una tarjeta de regalo, con saber si llego al destinatario?

Alejandro_C

Spotify Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

recovered my old playlist

In feb 2016, i didn't pay for my subcripstion by mistake from the bank.When i reopened my spotify again, all my old playlist were gone. Can you somehow get those playlist back for me? RegardsSassi Gullestad

Casual Listener

In feb 2016, i didn't pay for my subcripstion by mistake from the bank.When i reopened my spotify again, all my old playlist were gone. Can you somehow get those playlist back for me?  Regards ...

Dreadlord

Community Legend

284 Views

3 replies

0 likes

  • 284 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Your Last Payment didn't work" error

I have a premium account and since last weekend Spotify are charging me about last payment, but I've payed on July and also have the receipt (number 1138366414016). I couldn't find the support area and I will cancel my account, because I'm paying for...

Newbie

I have a premium account and since last weekend Spotify are charging me about last payment, but I've payed on July and also have the receipt (number 1138366414016).   I couldn't find the ...

Alejandro_C

Spotify Legend

713 Views

1 replies

0 likes

  • 713 Views
  • 1 replies
  • 0 likes

Family Friendly?

I am considering joining the Family plan but I want to know what control I have over what my children would have access to? I don't want them to see, for example, the Playlists that you show by default in the Browse section that display when I launch...

Casual Listener

I am considering joining the Family plan but I want to know what control I have over what my children would have access to?   I don't want them to see, for example, the Playlists that you show...

timmieschaap

Composer

460 Views

3 replies

0 likes

  • 460 Views
  • 3 replies
  • 0 likes

Superuser Contribution PLEASE ADD THIS ALBUM

Hi,I'm so confused to see that the album "Regional at best" from Twenty One Pilots is on Deezer but not on spotify, So I was wondering if you could add it to make life easier to any Twenty One Pilots fan. Thanks a lot

Casual Listener

Hi, I'm so confused to see that the album "Regional at best" from Twenty One Pilots is on Deezer but not on spotify,  So I was wondering if you could add it to make life easier to any Twenty O...

Alejandro_C

Spotify Legend

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago triplicado 2

Hola Buen día,Realice el pago de Spotify Premium y me lo aplico tres veces a mi tarjeta, pero aun no puedo entrar como Premium me dice que debo pagar de nuevo. En la pagina decia que no se me haría el cargo y lo recibi por triplicado, cada cargo por ...

Newbie

Hola Buen día, Realice el pago de Spotify Premium y me lo aplico tres veces a mi tarjeta, pero aun no puedo entrar como Premium me dice que debo pagar de nuevo.   En la pagina decia que no se...

Alejandro_C

Spotify Legend

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

Delete account

Hello, good customer since One year, I Would like to know if it was possible to unlock my email address Who is to associate my account facebook For May I delete my facebook account and recreate myself Rates on spotify with this same address .. Thank ...

Visitor

Hello, good customer since One year, I Would like to know if it was possible to unlock my email address Who is to associate my account facebook For May I delete my facebook account and recreate ...

Maxim

Spotify Star

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

student discounts

I am trying to sign up for spotify student, and my college is not an option. What do i do? i cannot get the discount if i cannot select my college..

Newbie

I am trying to sign up for spotify student, and my college is not an option. What do i do? i cannot get the discount if i cannot select my college..

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Problema de suscripción

He dado de alta la cuenta de Spotify premium porque me ofrecían 3 meses a 9.99.. he pagado con safecard y me pone que caduca el mes que viene :(... Aparte el mail asociado a mi cuenta no coincide con el mío, ppdrian contestarme a ? Gracias

Visitor

He dado de alta la cuenta de Spotify premium porque me ofrecían 3 meses a 9.99.. he pagado con safecard y me pone que caduca el mes que viene :(... Aparte el mail asociado a mi cuenta no coincide con...

OviiiOne

Community Legend

180 Views

1 replies

0 likes

Premium
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! connect for family premium only for admin :(

i subscribe to "spotify for family" and the "spotify connect" work only on the administrator account.all the family need to use the "spotify connect" option. bug or i miss something

Casual Listener

i subscribe to "spotify for family" and the "spotify connect" work only on the administrator account. all the family need to use the "spotify connect" option.   bug or i miss something  

rurudotorg

Casual Listener

570 Views

3 replies

0 likes

  • 570 Views
  • 3 replies
  • 0 likes

Help

I'm a college student that has been paying the regular price to find out there was a student discount so I canceled my subscrition a month ago so I can renew it this month for the student price and I'm on the page that ask for my name and the college...

Newbie

I'm a college student that has been paying the regular price to find out there was a student discount so I canceled my subscrition a month ago so I can renew it this month for the student price and I...

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Family Plan Issues

Hi, I subscribed 1 year family plan. But when I try to add my husband, the website ask to subscribe premium. What I need to do to solve this? thanks.

Newbie

Hi,    I subscribed 1 year family plan.  But when I try to add my husband, the website ask to subscribe premium.   What I need to do to solve this?   thanks.   ...

Bearfootrecords

Community Legend

257 Views

1 replies

0 likes

Premium
  • 257 Views
  • 1 replies
  • 0 likes

Unable to log in on any device

All of the sudden I'm unable to log into my premium account. It isn't linked to my Facebook and I can't access the email that I linked to my account. Maybe this is the reason why my account is unaccessable, as I haven't been able to use this email fo...

Newbie

All of the sudden I'm unable to log into my premium account. It isn't linked to my Facebook and I can't access the email that I linked to my account. Maybe this is the reason why my account is unacce...

Bearfootrecords

Community Legend

252 Views

1 replies

0 likes

Login
Premium
  • 252 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps prompting me for my address

Hi, so I just recently upgraded my Spotify Premium plan to Spotify Premium for Family but I'm having trouble with inviting my family due to the address prompt.Basically what happens is once I click invite, Spotify prompts me to fill out an address fo...

Casual Listener

Hi, so I just recently upgraded my Spotify Premium plan to Spotify Premium for Family but I'm having trouble with inviting my family due to the address prompt. Basically what happens is once I cli...

JLYang

Casual Listener

1167 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1167 Views
  • 2 replies
  • 0 likes

I can login on web but not on app

Please help me, its the first time am login in, i suscribed for premium, if i login on the web it goes fine, when i try to login on app it says error or foroten password which i reset already 3 times...

Newbie

Please help me, its the first time am login in, i suscribed for premium, if i login on the web it goes fine, when i try to login on app it says error or foroten password which i reset already 3 times...

example

Casual Listener

657 Views

2 replies

1 likes

Login
  • 657 Views
  • 2 replies
  • 1 likes

Premium subscription

Everytime i tried to upgrade to premium service i always get an error message ooops something went wrong. I was trying to upgrade via my mobile prepaid credits. Pls help if you were able to encounter something like this. Thanks

Newbie

Everytime i tried to upgrade to premium service i always get an error message ooops something went wrong. I was trying to upgrade via my mobile prepaid credits. Pls help if you were able to encounter...

Bearfootrecords

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Login via fb in browser delayed and doesn't go through

I've used spotify on my desktop most days for years. All of sudden, not sure what I did differently, when I login via fb it doesn't go through. It shows that it's thinking, but never completes. I can still login on my phone and have no problems, it's...

Newbie

I've used spotify on my desktop most days for years. All of sudden, not sure what I did differently, when I login via fb it doesn't go through. It shows that it's thinking, but never completes. I can...

Bearfootrecords

Community Legend

260 Views

1 replies

0 likes

Login
  • 260 Views
  • 1 replies
  • 0 likes

I cancelled my subscription but it's charged

I cancelled my subscription on 24/08 but i got a payment charged into my account because the subscription. I started my free Premium month but I don't need by the moment so I cancelled the subscription on date but the payment is charged... why?? I wa...

Newbie

 I cancelled my subscription on 24/08 but i got a payment charged into my account because the subscription. I started my free Premium month but I don't need by the moment so I cancelled the subs...

Maxim

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in to account suddenly

Hey, My username is pkilbride and I suddenly cannot log in using my normal password after using it successfully yesterday. I cannot access spotify on my iPod either. please can someone suggest a way out of this as I am a premium spotify member with m...

Newbie

Hey, My username is pkilbride and I suddenly cannot log in using my normal password after using it successfully yesterday. I cannot access spotify on my iPod either. please can someone suggest a way ...

mpccpwm

Newbie

303 Views

2 replies

0 likes

Login
  • 303 Views
  • 2 replies
  • 0 likes

i want to cancel my subcription

i sent an email but no reply and now i have been charged 9.99 again. can someone give me an email address that someone will reply to.

Casual Listener

i sent an email but no reply and now i have been charged 9.99 again. can someone give me an email address that someone will reply to.  

Maxim

Spotify Star

195 Views

1 replies

0 likes

Account
Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes