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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398751 Views
  • 950 replies
  • 107 likes
  • Account
  • 398751 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171607 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171607 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99125 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99125 Views
  • 68 replies
  • 10 likes

Cancel Spotify Premium

Hi, I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated. I need help

  • Casual Listener
  • Hi,   I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated.   I need help
  • Vandyk
  • Casual Listener
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 107 Views
  • 1 replies
  • 0 likes

problems with my spotify premium.

I have problems with my spotify premium, one more... A few days ago I had trouble playing some songs, now suddenly I have " spotify free " .I've rebooted, I have reinstalled but don´t work.Sorry for my english but i think there aren´t support forum i...

  • Casual Listener
  • I have  problems with my spotify premium, one more...   A few days ago I had trouble playing some songs, now suddenly I have " spotify free " . I've rebooted, I have reinstalled but don´...
  • OviiiOne
  • Community Legend
  • 418 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 418 Views
  • 8 replies
  • 0 likes

refund

  • Casual Listener
  • annab1363
  • Newbie
  • 169 Views
  • 2 replies
  • 0 likes
  • Account
  • 169 Views
  • 2 replies
  • 0 likes

Account paused

Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that

  • Newbie
  • Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that
  • KatesHere
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
  • 136 Views
  • 1 replies
  • 0 likes

Wrong card

It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says the correct one is on file. This needs to stop.

  • Newbie
  • It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says t...
  • KatesHere
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 102 Views
  • 1 replies
  • 0 likes

Need to delete account but no username/email - HELP PLEASE!

Hello! I bought my dad a Spotify subscription for Christmas but he can't use it as I used the wrong email address (which he doesn't have access to and now I don't know what I used!) I'm being charged for this account. Please could I have some help de...

  • Newbie
  • Hello!   I bought my dad a Spotify subscription for Christmas but he can't use it as I used the wrong email address (which he doesn't have access to and now I don't know what I used!) I'm...
  • driveflanger
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 112 Views
  • 1 replies
  • 0 likes

Unlink Facebook and Spotify

Can you please unlink the Facebook account associated with my Spotify?

  • Newbie
  • Can you please unlink the Facebook account associated with my Spotify? 🙂
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

My account got stolen

Hi, someone has changed my Account details (password and email) but I can still login to my account via facebook, the problem is that I can't use normal support form because all answers will be send to the new email. Basically I can login to my Accou...

  • Casual Listener
  • Hi, someone has changed my Account details (password and email) but I can still login to my account via facebook, the problem is that I can't use normal support form because all answers will be ...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! New Account

Hello, I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is just this morning i tried to activate Spotify Student and had ...

  • Visitor
  • Hello,   I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is ju...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 298 Views
  • 1 replies
  • 0 likes

I registered to spotify by Facebook

I registered to spotify by Facebook but now I want to unlik my fb accont from it. I don't know how I can do it. Please help me.If I wrote something wrong, sorry. My english isn't perfect

  • Visitor
  • I registered to spotify by Facebook but now I want to unlik my fb accont from it. I don't know how I can do it. Please help me. If I wrote something wrong, sorry. My english isn't perfect 😛 &n...
  • driveflanger
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
  • 145 Views
  • 1 replies
  • 0 likes

Log In Help on new computer

I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.

  • Visitor
  • I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • Login
  • 198 Views
  • 3 replies
  • 0 likes

Solved!! Delete account

I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can someone please explain to me how to delete your Sp...

  • Visitor
  • I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can...
  • OviiiOne
  • Community Legend
  • 455 Views
  • 5 replies
  • 0 likes
  • Account
  • 455 Views
  • 5 replies
  • 0 likes

CANT LOGIN (NON RIESCO AD ENTRARE, ERRORE 408)

Salve, è un mese che non riesco a fare il login su spotify in quanto mi da messaggio di errore 408 dicendomi che il paese del profilo non è lo stesso del profilo di facebook( io accedo a spotify tramite facebook). Ora, forse il problema è che io vivo...

  • Casual Listener
  • Salve, è un mese che non riesco a fare il login su spotify in quanto mi da messaggio di errore 408 dicendomi che il paese del profilo non è lo stesso del profilo di facebook( io accedo a spotify tram...
  • antonellasalv
  • Casual Listener
  • 1521 Views
  • 3 replies
  • 0 likes
  • Login
  • 1521 Views
  • 3 replies
  • 0 likes

Solved!! Can't Login to Spotify

I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account. I tried all the suggestions that the help section says to do...

  • Casual Listener
  • I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account....
  • Nico
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 306 Views
  • 3 replies
  • 0 likes

Solved!! Student discount?

Hi guys,I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount?Thanks in advance!

  • Newbie
  • Hi guys, I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount? Thanks in adv...
  • Nico
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Pague 2 veces con tarjeta de credito

Pague con tarjeta de credito y me decia que no se podia pagar, volvi a intentarlo y nada, cambie a spotify free y me llego el cargo a la tarjeta 2 veces y no puedo entrar a premium ni reinstalando la app AYUDA! :'(

  • Newbie
  • Pague con tarjeta de credito y me decia que no se podia pagar, volvi a intentarlo y nada, cambie a spotify free y me llego el cargo a la tarjeta 2 veces y no puedo entrar a premium ni reinstalando la...
  • OviiiOne
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Tried to cancel my subscription, but it doesn't work.

Hi, just got informed by Paypal, that I authorized a subscription to Spotify. Unfortunaly I did not. I cancelled my subscription last week. I thought, maybe I did a mistake and tried to cancel my subscription again. But now my account details still t...

  • Casual Listener
  • Hi,   just got informed by Paypal, that I authorized a subscription to Spotify. Unfortunaly I did not. I cancelled my subscription last week.   I thought, maybe I did a mistake and trie...
  • lvrhmnn
  • Casual Listener
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 110 Views
  • 1 replies
  • 0 likes

Please help resolve account issue

I am appealing to the community as numerous emails have gone unanswered. My account was hacked and the email was changed. I cancelled my subscription due to no response and apparently I am still being charged for premium music services. I would like ...

  • Visitor
  • I am appealing to the community as numerous emails have gone unanswered. My account was hacked and the email was changed. I cancelled my subscription due to no response and apparently I am still bein...
  • OviiiOne
  • Community Legend
  • 389 Views
  • 10 replies
  • 0 likes
  • Account
  • 389 Views
  • 10 replies
  • 0 likes

Subscription cancelled

I came to the trial of three months for $ 0.99 but finished and charged the $ 10.49 a month, then I canceled the subscription premium but now I can not hear my music off line ... and the payment was already made ... my money will be returned

  • Casual Listener
  • I came to the trial of three months for $ 0.99 but finished and charged the $ 10.49 a month, then I canceled the subscription premium but now I can not hear my music off line ... and the payment was ...
  • annette24h
  • Newbie
  • 292 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 292 Views
  • 4 replies
  • 1 likes

Grant access to Facebook friendslist belatedly?

Hey recently registered to Spotify and I logged in via Facebook. I didn't allow the app at this point to acess my FB friendslist but now I'd like it to connect to my FB friends via Spotify. Is there any solution to grant access to the FB friendslist ...

  • Casual Listener
  • Hey  recently registered to Spotify and I logged in via Facebook. I didn't allow the app at this point to acess my FB friendslist but now I'd like it to connect to my FB friends via Spotify. Is...
  • Kaenger
  • Casual Listener
  • 170 Views
  • 2 replies
  • 0 likes
  • Account
  • 170 Views
  • 2 replies
  • 0 likes