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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80486 Views

9 replies

2 likes

Account
Login
  • 80486 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654116 Views

13 replies

4 likes

Account
  • 654116 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734598 Views

18 replies

29 likes

  • 734598 Views
  • 18 replies
  • 29 likes

All Playlists Wiped and Possible Account Hack

Please help!I have been using Spotify in the offline mode for the last week as I was fed up of having other users names appear whilst online and asking me if I wanted to control their device (this I get when using the train to work and in itself soun...

Casual Listener

Please help! I have been using Spotify in the offline mode for the last week as I was fed up of having other users names appear whilst online and asking me if I wanted to control their device (this ...

Gozzers

Casual Listener

262 Views

1 replies

0 likes

Security
  • 262 Views
  • 1 replies
  • 0 likes

Move country

Can any manager please move my account to UK? I have a gift card that i would like to redeem but it won't work hence my country is set to Sweden and i cannot change it. Thanks.

Newbie

Can any manager please move my account to UK? I have a gift card that i would like to redeem but it won't work hence my country is set to Sweden and i cannot change it.   Thanks.

driveflanger

Community Legend

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscriptions and premium

Hello. I dont want the family plan. I want to go back to the generally premium who cost 99 per month. How do i do that?Thanx!OS

Casual Listener

Hello. I dont want the family plan. I want to go back to the generally premium who cost 99 per month. How do i do that? Thanx! OS

Teliahunken

Casual Listener

379 Views

2 replies

0 likes

Premium
  • 379 Views
  • 2 replies
  • 0 likes

My father is somehow getting charged for premium and we don't know why.

Hello,So my dad has asked all us children if we somehow used his debit card for a spotify account. None of us have and if we do have premium accounts we pay for them ourselves. He got a number from somewhere that just gives him an error message. We d...

Casual Listener

Hello, So my dad has asked all us children if we somehow used his debit card for a spotify account. None of us have and if we do have premium accounts we pay for them ourselves. He got a number fr...

kbrooksc

Community Legend

362 Views

3 replies

0 likes

Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Deleted playlist not recoverable

Hi, I deleted a Playlist a few months ago and I tried to recover it from the right section in the website, but this playlist is not there, can anyone help me please?

Casual Listener

Hi, I deleted a Playlist a few months ago and I tried to recover it from the right section in the website, but this playlist is not there, can anyone help me please?

LordRollin

Community Legend

291 Views

1 replies

0 likes

Account
Free
Other
  • 291 Views
  • 1 replies
  • 0 likes

Cost of Family plan

What is the cost for the family plan? Right now we have 2 separate accounts but am looking into the family plan so that our kids can have their own accounts.

Newbie

What is the cost for the family plan? Right now we have 2 separate accounts but am looking into the family plan so that our kids can have their own accounts.

Bittencourt

Spotify Star

322 Views

1 replies

0 likes

Subscription
  • 322 Views
  • 1 replies
  • 0 likes

Free Chromecasts for new members? Guess I'm cancelling

Thanks for Spotify for rewarding your longstanding paid subscribers. Wait, not. Absolutely ridiculous that this promotion is only available to users who have never been premium members before. https://news.spotify.com/uk/2016/02/17/get-a-free-chromec...

Newbie

Thanks for Spotify for rewarding your longstanding paid subscribers.  Wait, not.  Absolutely ridiculous that this promotion is only available to users who have never been premium members be...

goldie112299

Newbie

231 Views

1 replies

1 likes

Premium
  • 231 Views
  • 1 replies
  • 1 likes

Solved!! No pub in Chrome Browser

I have a concern at the Spotify player when I'm in chrome browser. I do not have a premium account and yet I have no ads between songs. I activated the adblock Module, is it because of this?

Newbie

I have a concern at the Spotify player when I'm in chrome browser. I do not have a premium account and yet I have no ads between songs. I activated the adblock Module, is it because of this?

MauriceMV

Spotify Star

512 Views

1 replies

0 likes

Account
Free
Premium
  • 512 Views
  • 1 replies
  • 0 likes

Can I unsubscribe from premium to subscribe again and get a free chromecast?

I'm talking about this promotion: https://www.spotify.com/us/chromecast-offer/ When I try to get it it says I'm not eligible, probably because I already have a premium account. That makes me sad because I've been on spotify premium for 6 months and I...

Newbie

I'm talking about this promotion: https://www.spotify.com/us/chromecast-offer/   When I try to get it it says I'm not eligible, probably because I already have a premium account. That mak...

user-removed

Not applicable

385 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Change login from Facebook to regular account

I've a count using my Facebook profile, but I would like to cancel this login and use without Facebook. Is it possible ?I don't want to lose my things on Spotify.

Visitor

I've a count using my Facebook profile, but I would like to cancel this login and use without Facebook. Is it possible ? I don't want to lose my things on Spotify.

kbrooksc

Community Legend

452 Views

1 replies

0 likes

Account
Premium
Security
  • 452 Views
  • 1 replies
  • 0 likes

How to connect Rogers to Spotify account?

I have signed up for the 24 month subscription through my cell phone provider, i'm trying to activate it and it says I need to log into Spotify to authorize Rogers. It specifically says to "connect Rogers to your Spotify account". I don't see that op...

Casual Listener

I have signed up for the 24 month subscription through my cell phone provider, i'm trying to activate it and it says I need to log into Spotify to authorize Rogers. It specifically says to "connect R...

kbrooksc

Community Legend

669 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 669 Views
  • 1 replies
  • 0 likes

MY ACCOUNT HAS BEEN HACKED

hI , I currently use spotify with my husband , we have the family subscription and he noticed today he couldn't use it , he is the main account - today we noticed someone has changed the details , deleted my husbands email address and put their own a...

Newbie

hI ,   I currently use spotify with my husband , we have the family subscription and he noticed today he couldn't use it , he is the main account - today we noticed someone has changed the det...

kbrooksc

Community Legend

344 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 344 Views
  • 1 replies
  • 0 likes

Student Discount

I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?

Newbie

I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?

Nico

Community Legend

353 Views

3 replies

0 likes

Premium
  • 353 Views
  • 3 replies
  • 0 likes

Why does spotify keep asking me to pay?

I updated my billing info and my payment has been processed but every time I try to log in Spotify says my premium account has failed and asks for another $9.99 payment... Again my payment has been processed so why do I keep getting this message?Very...

Casual Listener

I updated my billing info and my payment has been processed but every time I try to log in Spotify says my premium account has failed and asks for another $9.99 payment... Again my payment has been p...

kbrooksc

Community Legend

351 Views

1 replies

0 likes

Premium
  • 351 Views
  • 1 replies
  • 0 likes

My account suddenly changed from premium to free on all my devices

My account suddenly changed from premium to free as I was listening to music. And on my mobile (which I've got it connected to) it suddenly signed me out at the same time that this happened and now I cannot log into it because it states I'm in a diff...

Regular

My account suddenly changed from premium to free as I was listening to music. And on my mobile (which I've got it connected to) it suddenly signed me out at the same time that this happened and now I...

kbrooksc

Community Legend

556 Views

7 replies

0 likes

Account
Login
Premium
Subscription
  • 556 Views
  • 7 replies
  • 0 likes

My account was hacked too!

I doubt spotify will even care about this but i wanted to report it. My account was hacked! some idiot was using my account I have a unique username / pwd for spotify it doesnt link to google or fb and is only used on 3 devices (2 iphone and 1 Mac) e...

Newbie

I doubt spotify will even care about this but i wanted to report it. My account was hacked! some idiot was using my account  I have a unique username / pwd for spotify it doesnt link to google ...

kbrooksc

Community Legend

303 Views

1 replies

0 likes

Premium
Security
  • 303 Views
  • 1 replies
  • 0 likes

Unable to purcharse the playstation offer

Hi, On the main page appears the "2 months, 1,99€" for playstation users, but when I try to upgrade it redirects me to the psn page where only appears the 1 month 9,99€ Is there any restriction that I'm not aware of? I can't find any information PS: ...

Newbie

Hi,   On the main page appears the "2 months, 1,99€" for playstation users, but when I try to upgrade it redirects me to the psn page where only appears the 1 month 9,99€   Is there any...

kelind56

Casual Listener

342 Views

2 replies

0 likes

Premium
Subscription
  • 342 Views
  • 2 replies
  • 0 likes

Forgot password - email account no longer in use - how to reset password?!

I have been aan happy spotify premium user for few years now. I use it both on my laptop(macbook) and iphone (5s)Recently I needed to reinstall my iphone and thus needed to reinstall my spotify app as well.This is where my problem started: I forgot m...

Casual Listener

I have been aan happy spotify premium user for few years now. I use it both on my laptop(macbook) and iphone (5s) Recently I needed to reinstall  my iphone and thus needed to reinstall my spoti...

kbrooksc

Community Legend

475 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 475 Views
  • 1 replies
  • 0 likes

Paid dubble

Hello, i use a Giftcard that i got from my Girlfriend but after using it, i stil get a bill for this month.And i alo need to pay next month so Where did the 10€ giftcard money go?dutch :Hallo ik had een giftkaart gekregen van mijn vriendin maar na he...

Casual Listener

Hello, i use a Giftcard that i got from my Girlfriend but after using it, i stil get a bill for this month. And i alo need to pay next month so Where did the 10€ giftcard money go? dutch : Hal...

eeyk

Casual Listener

386 Views

3 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 386 Views
  • 3 replies
  • 0 likes

Solved!! Can't complete the free 30-days premium account switch

Hello, When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption. My browser is Firefox 43.0.4. on MacOS X.

Casual Listener

Hello,   When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption.   My browser is Firefox 43.0.4. on MacOS...

amundsen

Casual Listener

255 Views

1 replies

0 likes

Premium
Subscription
  • 255 Views
  • 1 replies
  • 0 likes