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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14615 Views

7 replies

11 likes

Security
  • 14615 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551618 Views

991 replies

115 likes

Account
  • 551618 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130918 Views

74 replies

12 likes

Account
Login
Premium
  • 130918 Views
  • 74 replies
  • 12 likes

Premium ($.99 to $5)

I was curious if I can get the 3 months of Spotify Premium for $.99 and then also get the $5 for students following those 3 months. Any information that you have would be helpful. Thanks!

Newbie

I was curious if I can get the 3 months of Spotify Premium for $.99 and then also get the $5 for students following those 3 months. Any information that you have would be helpful. Thanks!

Taylor

Community Legend

296 Views

1 replies

0 likes

Premium
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

premium

how do I select my other3 distributions,& just keep. my first one

Regular

how do I select my other3 distributions,& just keep. my first one

jonasherdegen

Community Legend

229 Views

2 replies

0 likes

Account
  • 229 Views
  • 2 replies
  • 0 likes

Can't log in to Spotify account! Help

Hello, I have been unable to login to my Spotify account for a few days. The error message i'm receiving states that my "login failed", however I was recently billed for November. I've tried resetting my password but and the same issue. I gave up and...

Regular

Hello, I have been unable to login to my Spotify account for a few days. The error message i'm receiving states that my "login failed", however I was recently billed for November. I've tried resettin...

KatesHere

Community Legend

594 Views

6 replies

0 likes

Subscription
  • 594 Views
  • 6 replies
  • 0 likes

Gift card invalid?

I bought one yesterday and it said it's not valid, I asked the people from the store and they said it was activated, but when I try to use it, it says that the code isn't valid...

Newbie

I bought one yesterday and it said it's not valid, I asked the people from the store and they said it was activated, but when I try to use it, it says that the code isn't valid...

KatesHere

Community Legend

317 Views

1 replies

0 likes

Subscription
  • 317 Views
  • 1 replies
  • 0 likes

After 3 months for 99 cents-> Student Premium

Hello, Im a student and want to try out the Premium for 3 Months. My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for 9,99 Euro.

Casual Listener

Hello,    Im a student and want to try out the Premium for 3 Months.  My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for ...

KatesHere

Community Legend

419 Views

1 replies

0 likes

Account
Free
Subscription
  • 419 Views
  • 1 replies
  • 0 likes

I've been charged TWICE.

Last month my account stopped to be PREMIUM, and just changed to FREE. Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on. But this month, December, it came back to PREMIUM and they charged me twice. I woul...

Casual Listener

Last month my account stopped to be PREMIUM, and just changed to FREE.   Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on.   But this month...

csjr82

Casual Listener

221 Views

1 replies

0 likes

Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Why am I not eligible for 3 months at $0.99 each?

I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 months of spotify premium for $0.99/ea month. I thought...

Casual Listener

I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 mont...

KatesHere

Community Legend

8519 Views

4 replies

1 likes

Account
Premium
Subscription
  • 8519 Views
  • 4 replies
  • 1 likes

Couldn't add you to the Family plan as your account needs to be based in the same country

I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told: We couldn't add you to the Family plan as your ac...

Regular

I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told...

1187677839

Casual Listener

1257 Views

2 replies

0 likes

Account
  • 1257 Views
  • 2 replies
  • 0 likes

changing my country

hello! i would like to change the country on my spotify account but the only option is singapore can you help me out thanks

Casual Listener

hello!   i would like to change the country on my spotify account but the only option is singapore can you help me out   thanks

Ox1

Roadie

311 Views

3 replies

0 likes

Account
  • 311 Views
  • 3 replies
  • 0 likes

Spotify will not let me pay for premium

Hi,I have just attempted to pay for Premium using the offer that is currently running, 99p fr 3 months. But whilst I try to choose a payment method, the process seems to stop. For example, when I picking the card option, there is a loading icon and d...

Newbie

Hi, I have just attempted to pay for Premium using the offer that is currently running, 99p fr 3 months.   But whilst I try to choose a payment method, the process seems to stop. For exampl...

dre4real

Newbie

395 Views

1 replies

0 likes

Account
Premium
Subscription
  • 395 Views
  • 1 replies
  • 0 likes

Cannot log into account – living in a diff country, forgotten password, email no longer active

Hi I am having trouble logging into Spotify, my account name is hellochrismiss. I logged in using my Facebook account when I lived in Australia. I cannot remember my password, the email associated with my account is no longer active so I cannot view ...

Casual Listener

Hi I am having trouble logging into Spotify, my account name is hellochrismiss. I logged in using my Facebook account when I lived in Australia. I cannot remember my password, the email associated wi...

hellochrismiss

Casual Listener

711 Views

2 replies

0 likes

Login
  • 711 Views
  • 2 replies
  • 0 likes

Got downgraded to free (rogers subscription)

Hi, my premium spotify account got downgraded as i was listening to music today. Ive got spotify for free for 2 years with my Rogers cellphone plan. Its weird cause my girlfriend, who also have a premium account from my cellphone plan, have not been ...

Newbie

Hi, my premium spotify account got downgraded as i was listening to music today. Ive got spotify for free for 2 years with my Rogers cellphone plan. Its weird cause my girlfriend, who also have a pre...

gnovella16

Roadie

286 Views

1 replies

0 likes

Account
Premium
Subscription
  • 286 Views
  • 1 replies
  • 0 likes

logging with Facebook

I have a problem with the option "log in with facebook" i have a premium account, i log in with an account of facebook (n 1) , I logged out and tried to log in with an another facebook account (n 2), but still appears in the profile picture, the phot...

Newbie

I have a problem with the option "log in with facebook"   i have a premium account, i log in with an account of facebook (n 1) , I logged out and tried to log in with an another facebook accou...

gnovella16

Roadie

574 Views

3 replies

0 likes

Account
  • 574 Views
  • 3 replies
  • 0 likes

Account

Good afternoon My account is showing messages and advertisements, but my mind itself is premium. They can help to remove them. Thanks

Newbie

Good afternoon   My account is showing messages and advertisements, but my mind itself is premium.   They can help to remove them.   Thanks

MattSuda

Spotify Star

193 Views

1 replies

0 likes

Account
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! i forot my pass word i do what

i forot my pass word i do what

Casual Listener

i forot my pass word i do what

MattSuda

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

billing

I am a college student and used to pay 4.99 every month for spotify. Now its been charging 9.99. How do I get this fixed?

Newbie

I am a college student and used to pay 4.99 every month for spotify. Now its been charging 9.99. How do I get this fixed?

KatesHere

Community Legend

652 Views

1 replies

0 likes

Account
  • 652 Views
  • 1 replies
  • 0 likes

I got charged twice

Hello Spotify my username is newman1010 and I was signing up for the student 50% off and I did it twice on mistake. Is there anyway I could get my 5.00 dollars back? Thanks

Casual Listener

Hello Spotify my username is newman1010 and I was signing up for the student 50% off and I did it twice on mistake. Is there anyway I could get my 5.00 dollars back? Thanks

Newman1010

Casual Listener

308 Views

1 replies

0 likes

Other
  • 308 Views
  • 1 replies
  • 0 likes

What is this? Scam?

HelloMy Spotify told me that there's a payment problem and redirected me to a page where I'm supposed to put in my creditcard information. I've been using Paypal all this time and on Paypal everything looks good. The subscription is active and my car...

Casual Listener

Hello My Spotify told me that there's a payment problem and redirected me to a page where I'm supposed to put in my creditcard information. I've been using Paypal all this time and on Paypal everyth...

Sickan1979

Casual Listener

2125 Views

4 replies

0 likes

Subscription
  • 2125 Views
  • 4 replies
  • 0 likes

E-CARD Not Available

Hi, i'm having a problem when i try to access the site to purchase E-Cards If i go to the correct site for my country, it says.."Spotify Gift Cards are currently not available in your country." But that's not true because i already bought them previo...

Casual Listener

Hi, i'm having a problem when i try to access the site to purchase E-Cards   If i go to the correct site for my country, it says.."Spotify Gift Cards are currently not available in your countr...

gnovella16

Roadie

212 Views

1 replies

0 likes

Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Charged through phone company but not got a Spotify subscription

I have a Vodafone pay monthly account which started 18 months a go.. When I first opened this subscription I got 6 months free Spotify which I cancelled after the free 6 months were complete. Since then I have been charged £10 extra to my Vodafone bi...

Newbie

 I have a Vodafone pay monthly account which started 18 months a go.. When I first opened this subscription I got 6 months free Spotify which I cancelled after the free 6 months were complete. S...

gnovella16

Roadie

202 Views

1 replies

0 likes

Account
Subscription
  • 202 Views
  • 1 replies
  • 0 likes