Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413619 Views
  • 965 replies
  • 108 likes
  • Account
  • 413619 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180561 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180561 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101264 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101264 Views
  • 68 replies
  • 10 likes

Cannot see subscription button

Subscription button is missing in my accountWhat do i need to do for it to appear ?

shefer_0-1594470537839.png
  • Visitor
  • Subscription button is missing  in my account What do i need to do for it to appear ?  
  • Joel-M
  • Composer
  • 730 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 730 Views
  • 1 replies
  • 0 likes

The "Your Top Podcasts" menu is broken, please fix it.

Podcasts that I listen to for five seconds suddenly show up in the "Your Top Podcasts" menu, and do not go away despite how extensively I listen to other podcasts. I'm sure other users want this changed too, because I have seen others complain about ...

  • Visitor
  • Podcasts that I listen to for five seconds suddenly show up in the "Your Top Podcasts" menu, and do not go away despite how extensively I listen to other podcasts. I'm sure other users want...
  • OneByBoo
  • Roadie
  • 519 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Podcasts
  • 519 Views
  • 1 replies
  • 0 likes

Spotify issues

I'm trying to get attention. I already contacted support. They were useless. They didn't even read the email I sent. Someone got access to my account months ago. I still see their **bleep** music come up I recent releases or whatever it's called. I w...

  • Regular
  • I'm trying to get attention. I already contacted support. They were useless. They didn't even read the email I sent. Someone got access to my account months ago. I still see their **bleep** music com...
  • Jamsmav
  • Regular
  • 1135 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Developer
  • 1135 Views
  • 5 replies
  • 0 likes

Spotify Duo

PlanPremiumCountrySwedenMy Question or IssueWhat happens to my wife's Playlist of I go from premium to DUO on my account and then she ends her and she starts to use my DUO?

  • Visitor
  • Plan Premium Country Sweden My Question or Issue What happens to my wife's Playlist of I go from premium to DUO on my account and then she ends her and she starts to use my DUO? 
  • Billy-J
  • Spotify Star
  • 576 Views
  • 1 replies
  • 0 likes
  • Account
  • 576 Views
  • 1 replies
  • 0 likes

Unable to change incorrect date of birth (not facebook related)

PlanDuo Premium, attempting to switchCountryUSADeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueI'm trying to register for spotify premium for students and in doing so, I relaized my date of birth was not correct. I've read topics on this...

  • Visitor
  • Plan Duo Premium, attempting to switch Country USA Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue I'm trying to register for spotify premium for students and in doi...
  • Billy-J
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 531 Views
  • 1 replies
  • 0 likes

Solved!! Hacked Every Single Day

PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 13 My Question or IssueMy account has logins from other countries every single day. Every day, I change my password to something secure and unused. Thankfully, they don't change my plan or hija...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 11 Operating System iOS 13   My Question or Issue My account has logins from other countries every single day. Every day, I change my pas...
  • AdamDam
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Account
  • 413 Views
  • 1 replies
  • 0 likes

Signed out everywhere, was I hacked?

PlanFreeCountryUSADeviceiPhone 11Operating SystemiOS 13.5.1 My Question or IssueSo I was signed out everywhere and my login credentials were no longer valid, I didn't receive an email saying my password had been changed so I don't think someone acces...

  • Visitor
  •   Plan Free Country USA Device iPhone 11 Operating System iOS 13.5.1   My Question or Issue So I was signed out everywhere and my login credentials were no longer valid, I didn't...
  • Billy-J
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 390 Views
  • 1 replies
  • 0 likes

Access to spotify’app

hello since this morning i Can not enter In Spotify ‘s app.i tried to switch off and then restart my phone but it doesnt work.how Can i manage to ?thanks PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

  • Visitor
  • hello since this morning i Can not enter In Spotify ‘s app. i tried to switch off and then restart my phone but it doesnt work. how Can i manage to ? thanks  Plan Free/Premium Country &nb...
  • EthanS1
  • Community Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • Login
  • 331 Views
  • 2 replies
  • 0 likes

Can't Change my User Name or edit anything on my account.

If I go to Edit Profile everything is grayed out and I can't change anything. The account name is 12125078660 and was created years ago via facebook.

  • Newbie
  •   If I go to Edit Profile everything is grayed out and I can't change anything. The account name is 12125078660 and was created years ago via facebook. 
  • Joel-M
  • Composer
  • 947 Views
  • 1 replies
  • 0 likes
  • Account
  • 947 Views
  • 1 replies
  • 0 likes

Can I get my account enabled again after bank chargeback?

Is it possible to get your disabled account enabled again after a chargeback.

  • Visitor
  • Is it possible to get your disabled account enabled again after a chargeback.  
  • Billy-J
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • Login
  • 411 Views
  • 1 replies
  • 0 likes

Old Email Still in Use After Deleting Spotify Account

PlanNoneCountryPhilippinesDeviceSamsung A7 2018Operating SystemAndroid 10 My Question or IssueI recently deleted my Spotify account in order to create a new one. Spotify already sent the farewell e-mail verification to delete my account and the react...

  • Casual Listener
  • Plan None Country Philippines Device Samsung A7 2018 Operating System Android 10   My Question or Issue I recently deleted my Spotify account in order to create a new one. Spotify alre...
  • Billy-J
  • Spotify Star
  • 6780 Views
  • 1 replies
  • 1 likes
  • Account
  • 6780 Views
  • 1 replies
  • 1 likes

Missing Edit Profile on my Phone and on my PC

I want to change my display name, and the guide to do so does not really help me at all what so ever, for i am missing the edit profile option on my phone and on my pc ???

  • Visitor
  • I want to change my display name, and the guide to do so does not really help me at all what so ever, for i am missing the edit profile option on my phone and on my pc ???
  • OneByBoo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
  • 545 Views
  • 1 replies
  • 0 likes

trouble logging into account

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI need to sign in which i haven't done in years due to getting a new hard drive. I know my username but not my password. I put my username into the forgotten password thing an...

  • Visitor
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue I need to sign in which i haven't done in years due to getting a new hard drive. I know my username...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Ideas

I have an idea to submit but it won't let me post my idea. Says access denied. ThanksKez

  • Regular
  • I have an idea to submit but it won't let me post my idea. Says access denied. Thanks Kez
  • Billy-J
  • Spotify Star
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

Solved!! Listening on two devices simultaneously

I've the premium subscription on a promotion (3 months for 9,99) and I will upgrade to the regular premium afterwards. I listen to Podcasts on Spotify, so I don't really need the premium for that, but I also connected my Spotify to my Echo Dot. The t...

  • Regular
  • I've the premium subscription on a promotion (3 months for 9,99) and I will upgrade to the regular premium afterwards. I listen to Podcasts on Spotify, so I don't really need the premium for that, bu...
  • roteixeira
  • Regular
  • 5867 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5867 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Account Email change

I can't verify my email with this account because I do not have access to the original anymore. I also do not have access to the facebook account for this name after I deleted it. I've tried doing what I can to change things, but without access to ei...

  • Casual Listener
  • I can't verify my email with this account because I do not have access to the original anymore. I also do not have access to the facebook account for this name after I deleted it. I've tried doing wh...
  • Petya
  • Community Legend
  • 748 Views
  • 4 replies
  • 0 likes
  • Account
  • 748 Views
  • 4 replies
  • 0 likes

Account hacked

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueMy account is being hacked by another user. I was listening to spotify and suddenly someone else entered and stole my account to an iphone (it says "Listening on adambad...

  • Visitor
  • Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue My account is being hacked by another user. I was listening to spotify and suddenly someone e...
  • Billy-J
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linking account from phone to pc

My Question or IssueI have a premium account in my android phone. The a/c was opened on my Phone number. Meanwhile I had another a/c in my PC, opened with my mail id. How do I link both, so that I can enjoy premium features in my PC also ?(iOS 10, An...

  • Visitor
  •     My Question or Issue I have a premium account in my android phone. The a/c was opened on my Phone number. Meanwhile I had another a/c in my PC, opened with my mail id. How do I link ...
  • Mario
  • Spotify Legend
  • 4548 Views
  • 1 replies
  • 1 likes
  • Account
  • 4548 Views
  • 1 replies
  • 1 likes

Solved!! This account is stolen

PlanFree/PremiumCountryBrazil and Germany and Serbia DevicePCOperating SystemWindows My Question or IssueI'm from Brazil. Someone in Germany created this account using an e-mail of mine and it had a login in Serbia.I already have my own spotify accou...

  • Visitor
  • Plan Free/Premium Country Brazil and Germany and Serbia   Device PC Operating System Windows   My Question or Issue I'm from Brazil. Someone in Germany created this account using...
  • AdamDam
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 475 Views
  • 1 replies
  • 0 likes

Spotify for artist

Hello, i have a problem with spotify artist avatar.I changed the avatar on my profile on website and it's not updated. I don't know why, but when I open my profile on spotify app on phone I see on my avatar and also on background picture of my last a...

  • Visitor
  • Hello, i have a problem with spotify artist avatar. I changed the avatar on my profile on website and it's not updated. I don't know why, but when I open my profile on spotify app on phone I see on ...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • Premium
  • 529 Views
  • 1 replies
  • 0 likes