Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 231815 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 231815 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12461 Views
  • 6 replies
  • 11 likes
  • Security
  • 12461 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526570 Views
  • 987 replies
  • 113 likes
  • Account
  • 526570 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127607 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127607 Views
  • 74 replies
  • 12 likes

Solved!! Spotify in Ukraine

Hello! I have been waiting for the magic e-mail notifying launch in Ukraine for like a year or more. I would gladly use something else but Spotify is the best imo even though all the hype is long gone. Is there still hope or you already forgot about ...

  • Newbie
  • Hello! I have been waiting for the magic e-mail notifying launch in Ukraine for like a year or more. I would gladly use something else but Spotify is the best imo even though all the hype is l...
  • MattSuda
  • Spotify Star
  • 26321 Views
  • 70 replies
  • 106 likes
  • Account
  • 26321 Views
  • 70 replies
  • 106 likes

acces my daughter´s account in Family Plan

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows My Question or IssueWe have a Family Premium Plan. We can´t access my daughter´s account for an online session. I can see my daughter in the...

  • Newbie
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows   My Question or Issue We have a Family Premium Plan. We can´t acce...
  • user-removed
  • Not applicable
  • 468 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen to a specific artist

Hello. I have a problem. For some strange reason I can not hear the songs of the artist Lana Del Rey. I have tried to listen offline and over the internet. I also tried listening for the application for PC, Android and web play, nothing works.

  • Visitor
  • Hello. I have a problem. For some strange reason I can not hear the songs of the artist Lana Del Rey. I have tried to listen offline and over the internet. I also tried listening for the application ...
  • Eni
  • Moderator
  • 3534 Views
  • 12 replies
  • 7 likes
  • 3534 Views
  • 12 replies
  • 7 likes

Superuser Contribution Artists About tab broke, can't see Artists Most listened regions

PlanFreeCountryBangladeshDeviceDesktopOperating SystemWindows 10 My Question or Issue When I go to artists about or their profile page, I can't see listeners from regions! But I can do that from another account. Help me, please! This is a small yet i...

  • Casual Listener
  • Plan Free Country Bangladesh Device Desktop Operating System Windows 10   My Question or Issue   When I go to artists about or their profile page, I can't see listeners from regi...
  • saq1b
  • Casual Listener
  • 1202 Views
  • 2 replies
  • 0 likes
  • Account
  • 1202 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log back into Spotify

I logged out of Spotify and now I can't log back in... It's stuck on this screen:If I click try again it just goes back to the green Log-in button that brought me to this message in the first place. PlanFreeCountryUSAOperating SystemWindows 10

sumantsagar_0-1615667693190.png
  • Newbie
  • I logged out of Spotify and now I can't log back in... It's stuck on this screen: If I click try again it just goes back to the green Log-in button that brought me to this message in the first p...
  • Alex
  • Spotify Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not enable in my account

PlanPremium Duo CountryUruguay DeviceXiaomi A2 Lite Operating SystemAndroid 10 My Question or IssueLyrics option is not enable for my account. It's not an app problem, because other users logged in my phone and Lyrics were available for them. It's se...

  • Newbie
  • Plan Premium Duo   Country Uruguay   Device Xiaomi A2 Lite   Operating System Android 10   My Question or Issue Lyrics option is not enable for my account.  &nb...
  • Alex
  • Spotify Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • Account
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopped getting email notifications and never got push notifications

For the past month I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc, on my email. I have the plan for a few months now, and there are no push notifications on my phone either: there nev...

  • Newbie
  • For the past month I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc, on my email. I have the plan for a few months now, and there...
  • Eni
  • Moderator
  • 537 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strange artists showing up in my "recently played"

PlanPremiumCountryUSA DeviceiPhone and windowsOperating SystemiOS 10 and Windows 10 My Question or Issue Since last week or so there have been odd artists showing up on my "recently played" I tried to sign out everywhere to make sure no one was in my...

  • Newbie
  •   Plan Premium Country USA  Device iPhone and windows Operating System iOS 10 and Windows 10   My Question or Issue    Since last week or so there have been odd a...
  • Rirw
  • Newbie
  • 1071 Views
  • 4 replies
  • 2 likes
  • Security
  • 1071 Views
  • 4 replies
  • 2 likes

One Ok Rock Songs Unavailable

PlanPremiumCountryArgentina My Question or IssueThere are some songs from a band called One Ok Rock that are unavailable. I know that there was an issue with some K-pop songs, but I don't know is this Japanese band has anything to do with such matter...

Screenshot_21.png
  • Newbie
  • Plan Premium Country Argentina   My Question or Issue There are some songs from a band called One Ok Rock that are unavailable. I know that there was an issue with some K-pop songs, but I ...
  • Billy-J
  • Spotify Star
  • 1777 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Unlimited
  • 1777 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant Login, Cant Play Song. HELP?

PlanFreeCountryIndiaOperating SystemAndroid Oreo, Windows 10 My Question or IssueHmm I Have been encountering this for a while now.Some days ago I opened spotify (logged in already) through the desktop app, first thing that i noticed was that my user...

  • Casual Listener
  • Plan Free Country India Operating System Android Oreo, Windows 10   My Question or Issue Hmm I Have been encountering this for a while now. Some days ago I opened spotify (logged i...
  • Virat_Singh
  • Casual Listener
  • 722 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 722 Views
  • 2 replies
  • 1 likes

Superuser Contribution I deleted my facebook, now I'm just a number...

I appreciate that this has been raised many times, but I'd like to offer a different take on this issue.I understand that your username is essentially your ID, but for people in my position, why not allow us to define a display name? This way, my fri...

  • Casual Listener
  • I appreciate that this has been raised many times, but I'd like to offer a different take on this issue. I understand that your username is essentially your ID, but for people in my position, why ...
  • Jeremy
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 1 likes
  • Account
  • 333 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unable to change birthdate

Recently, I wanted to change my birthdate because I realized that I was inaccurate. However, when I went to change my day of birth to December 1st, it automatically jumps one day ahead (December 2nd). No matter how hard I try, the 1 always turns into...

  • Casual Listener
  • Recently, I wanted to change my birthdate because I realized that I was inaccurate. However, when I went to change my day of birth to December 1st, it automatically jumps one day ahead (December 2nd)...
  • Eni
  • Moderator
  • 663 Views
  • 3 replies
  • 0 likes
  • Account
  • 663 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover weekly and Release radar

PlanFreeCountrySwedenDeviceOnePlus 6 Operating SystemAndroid 10.3.8 My Question or IssueHi! I've been having issues with my account regarding both discover weekly and release radar now for over 1 month or more, my release radar nor my discover weekly...

  • Visitor
  •   Plan Free Country Sweden Device OnePlus 6  Operating System Android 10.3.8   My Question or Issue Hi! I've been having issues with my account regarding both discover weekl...
  • Ver
  • Spotify Legend
  • 547 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 547 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Welcome screen

PlanPremiumCountryBelarusDeviceSamsung Galaxy A30Operating SystemAndroid 10 My Question or IssueI hope I can describe the problem correctly. I say right away, the support did not say anything clear. Only that it is related to the account, but why and...

  • Newbie
  •   Plan Premium Country Belarus Device Samsung Galaxy A30 Operating System Android 10   My Question or Issue I hope I can describe the problem correctly. I say right away, the su...
  • Alex
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country without making new payment

Plan: PremiumCurrently Country: AustraliaNew Country: Brazil Device(iPhone 11 PRO and macOS 10.15.7) I read the tutorial showing how to change the country. The problem is, when I create my account I was leaving in Australia so my currently account's ...

  • Casual Listener
  • Plan: Premium Currently Country: Australia New Country: Brazil   Device (iPhone 11 PRO and macOS 10.15.7)   I read the tutorial showing how to change the country. The problem is, whe...
  • Ver
  • Spotify Legend
  • 611 Views
  • 3 replies
  • 0 likes
  • Account
  • 611 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleted Cache Problem

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Edge 8s, Dell Inspiron 15 5000 seriesOperating SystemAndroid, Windows 10 My Question or IssueI deleted my cache not too long ago, and since then, less than half of my songs on my playlists are not a...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy Edge 8s, Dell Inspiron 15 5000 series Operating System Android, Windows 10   My Question or Issue I deleted my cache not too lo...
  • Jeremy
  • Spotify Legend
  • 722 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 722 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution I Lost My Admin User

i am an italian artist and actually manage 3 artists on my Spotify for Artist user,i tried to invite another one to give the access to every single artist but when i invited the first one i deleted the first admin user,i gave this new user the access...

  • Casual Listener
  • i am an italian artist and actually manage 3 artists on my Spotify for Artist user,i tried to invite another one to give the access to every single artist but when i invited the first one i deleted t...
  • vtvhqe6bqqlk1pa
  • Casual Listener
  • 3675 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Other
  • 3675 Views
  • 6 replies
  • 0 likes

Solved!! Delete Several Playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs it possible to select and delete several or all playlists in stead of deleting them one by...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is it p...
  • roeske83
  • Casual Listener
  • 788 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 788 Views
  • 4 replies
  • 0 likes

Superuser Contribution Listening on two devices with Spotify Premium

PlanPremiumCountryUnited Kingdom Device(Android Auto, Samsung S20+, Google Nest Home)Operating System(Android) My Question or IssueI have my Spotify linked to Google Nest Home and I also have a family premium subscription. If I want to listen to my m...

  • Casual Listener
  • Plan Premium Country United Kingdom   Device (Android Auto, Samsung S20+, Google Nest Home) Operating System (Android)   My Question or Issue I have my Spotify linked to Google N...
  • Eni
  • Moderator
  • 595 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 595 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching plans from Student to Family isn't working.

PlanPremium StudentCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueI'm trying to switch plans from Student to Family and isn't working.It shows an error message, everytime I try to switch.Help please.

  • Newbie
  •   Plan Premium Student Country Portugal Device PC Operating System Windows 10   My Question or Issue I'm trying to switch plans from Student to Family and isn't working. It show...
  • Jeremy
  • Spotify Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 447 Views
  • 1 replies
  • 0 likes