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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83552 Views

29 replies

0 likes

  • 83552 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104711 Views

10 replies

3 likes

Account
Login
  • 104711 Views
  • 10 replies
  • 3 likes

Suddenly, my credit card is being rejected

I am a Dutch citizen living in Malaysia. I have been subscribing to Spotify ever since december 2013. Now suddenly I received a mail entitled Spotify Payment Failure. I was surprised, because there is nothing wrong with my creditcard. When I tried to...

Casual Listener

I am a Dutch citizen living in Malaysia. I have been subscribing to Spotify ever since december 2013. Now suddenly I received a mail entitled Spotify Payment Failure. I was surprised, ...

kwinegar

Newbie

723 Views

3 replies

0 likes

Premium
Subscription
  • 723 Views
  • 3 replies
  • 0 likes

password

Hi I can't log in iv tried and tried, iv reset my password but it keeps advising me that the page has expired.Can some one advise what I need to do to get back in?

Newbie

Hi I can't log in iv tried and tried, iv reset my password but it keeps advising me that the page has expired. Can some one advise what I need to do to get back in?

Nico

Community Legend

278 Views

1 replies

0 likes

Login
  • 278 Views
  • 1 replies
  • 0 likes

student discount went away after 1 month

I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.

Newbie

I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.

214 Views

0 replies

0 likes

Premium
  • 214 Views
  • 0 replies
  • 0 likes

Rogers Premium Spotify subscription

I signed up for Spotify Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I already have an existing Premium Spotify account that I pay for. So I can cancelled my premium account and linked my Rogers acount ...

Newbie

I signed up for Spotify  Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I  already have an existing Premium Spotify account that I pay for. So ...

314 Views

0 replies

0 likes

Account
Premium
Subscription
  • 314 Views
  • 0 replies
  • 0 likes

I can't get 30-day trial premium via PayPal

Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english P.S. I have 1$ at PayPal account

Newbie

Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english ...

Nico

Community Legend

558 Views

1 replies

0 likes

Account
Premium
Subscription
  • 558 Views
  • 1 replies
  • 0 likes

Overcharging

Why does it say on Spotify website it is $9.99 a month.But on the app it says $12.99???

Newbie

Why does it say on Spotify website it is $9.99 a month. But on the app it says $12.99???

202 Views

0 replies

0 likes

Subscription
  • 202 Views
  • 0 replies
  • 0 likes

Help me

I am trying to delete the 30 day trial and it's not letting me I don't wanna get charged

Casual Listener

I am trying to delete the 30 day trial and it's not letting me I don't wanna get charged

Laurenthorne

Casual Listener

410 Views

2 replies

0 likes

Premium
  • 410 Views
  • 2 replies
  • 0 likes

Family Premium not working

Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?

Casual Listener

Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?

287 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 287 Views
  • 0 replies
  • 0 likes

Someone used my email to create account, now I'm having issue changing the country on my account!

Hello.Hoping someone can help.I join sportify 3 weeks ago and came to realize that someone was using my email account.That person is from Spain. Now that my password has been reset so my account wont be used, I can't change the country in my personal...

Newbie

Hello. Hoping someone can help. I join sportify 3 weeks ago and came to realize that someone was using my email account. That person is from Spain. Now that my password has been reset so my accoun...

244 Views

0 replies

0 likes

Account
  • 244 Views
  • 0 replies
  • 0 likes

Subscription

I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.

Newbie

I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.

243 Views

0 replies

0 likes

Subscription
  • 243 Views
  • 0 replies
  • 0 likes

Premium account stolen

Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i always login with facebook i didn't notice till toda...

Newbie

Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i a...

271 Views

0 replies

0 likes

Account
Premium
Security
  • 271 Views
  • 0 replies
  • 0 likes

Save my user name and password

Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify?Also my user name is is my name, and I accidentally typed it incorrectly, is there a way yet to change?

Newbie

Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify? Also my user name is is my name, and I accidentally typed it incorrectly, is there a w...

2100 Views

0 replies

2 likes

Login
  • 2100 Views
  • 0 replies
  • 2 likes

Getting charged twice

I attempted to sign up for student discount but the third party group could not find me. I attempt this two times and it failed, spotify also charged me 5.99 two times because of this and I still don't have the student discount/premium. If anyone cou...

Newbie

I attempted to sign up for student discount but the third party group could not find me. I attempt this two times and it failed, spotify also charged me 5.99 two times because of this and I still don...

Ox1

Roadie

289 Views

1 replies

0 likes

Account
Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Starred list gone from Android app

Hello, I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and after doing this my starred playlist is gone from the Android ap...

Newbie

Hello,   I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and...

198 Views

0 replies

0 likes

Other
  • 198 Views
  • 0 replies
  • 0 likes

Cancelling query

Hello, I am having problems unsubscibing and would like done help please

Newbie

Hello, I am having problems unsubscibing and would like done help please

Ox1

Roadie

264 Views

1 replies

0 likes

Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Why cant nobody answer who should i contact ?

I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS NOT available in my country ? THANK YOU !

Regular

I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS N...

OviiiOne

Community Legend

367 Views

1 replies

0 likes

Account
Free
Login
  • 367 Views
  • 1 replies
  • 0 likes

i have been hacked

can someone help me?last night i saw some playlist on my spotify premium account that i have not added there, and i changed my password in fear of beeing hacked.and now i can't access my account. i get the message that my username/ email doesn't exit...

Casual Listener

can someone help me? last night i saw some playlist on my spotify premium account that i have not added there, and i changed my password in fear of beeing hacked. and now i can't access my account....

MattSuda

Spotify Star

367 Views

2 replies

0 likes

Account
  • 367 Views
  • 2 replies
  • 0 likes

Solved!! Why do my songs undownload for offline every month?

I get my Spotify through Vodafone, as they do a deal with them for €5.99 a month and I pay for it from my credit. For the last three months in a row, all my 3,000+ songs have been undownloaded on the day I'm due to pay my subscription fee, even thoug...

Casual Listener

I get my Spotify through Vodafone, as they do a deal with them for €5.99 a month and I pay for it from my credit. For the last three months in a row, all my 3,000+ songs have been undownloaded on the...

gracehorgan

Casual Listener

677 Views

2 replies

0 likes

  • 677 Views
  • 2 replies
  • 0 likes

Solved!! I have two accounts and need one deleted

I have two spotify accounts. I need my old account removed please. The old account is a free one. This one with the username lzande86 is the paid one I would like to keep. The old account was made with a facebook account, If a support team member cou...

Casual Listener

I have two spotify accounts. I need my old account removed please. The old account is a free one. This one with the username lzande86 is the paid one I would like to keep. The old account was made wi...

arranstobbs

Newbie

9315 Views

6 replies

0 likes

Account
Free
Premium
  • 9315 Views
  • 6 replies
  • 0 likes

Spotify account "hacked"...

So it would seem someone has gotten access to my account.I can still use it through logging in with facebook, but the email and password has been changed and as such I cannot change either as far as I can see. My cellphone provider adds Spotify Premi...

Casual Listener

So it would seem someone has gotten access to my account. I can still use it through logging in with facebook, but the email and password has been changed and as such I cannot change either as far a...

ericpretz

Casual Listener

335 Views

1 replies

0 likes

Account
Security
  • 335 Views
  • 1 replies
  • 0 likes