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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • andrewhahalee
  • Newbie
  • 250353 Views
  • 448 replies
  • 29 likes
  • Account
    Free
  • 250353 Views
  • 448 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12796 Views
  • 6 replies
  • 11 likes
  • Security
  • 12796 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527666 Views
  • 989 replies
  • 113 likes
  • Account
  • 527666 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127788 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127788 Views
  • 74 replies
  • 12 likes

My Spotify band page loose over 1000 followers once in a night

Hi, i'm from the band GAME ZERO, yesterday I noticed that we loose over 1000 followers in a single day (from almost 1300 to 228). I checked also from my Spotify for artist account.What's happened?( https://open.spotify.com/artist/3kESVpAaFYYBiD35OJRE...

Schermata 2020-05-02 alle 13.29.55.png
  • Roadie
  • Hi, i'm from the band GAME ZERO, yesterday I noticed that we loose over 1000 followers in a single day (from almost 1300 to 228). I checked also from my Spotify for artist account. What's happened? ...
  • AlexIncubus
  • Roadie
  • 663 Views
  • 2 replies
  • 0 likes
  • Account
  • 663 Views
  • 2 replies
  • 0 likes

Solved!! Change Spotify ‘Artist Fundraising Pick paypal link

My Question or Issue Hello guys How do I gange my paypal link in my spotify Artist account for the Artist Fundraising Pick ?

  • Regular
  • My Question or Issue   Hello guys   How do I gange my paypal link in my spotify Artist account for the Artist Fundraising Pick ?  
  • EthanS1
  • Community Legend
  • 2117 Views
  • 1 replies
  • 0 likes
  • Account
  • 2117 Views
  • 1 replies
  • 0 likes

Solved!! Spotify deleted my daughter's account

PlanPremiumCountryUSA My Question or Issue, My daughter was on my premium account, I removed her so she can sign up for the premium student, Spotify has made it really hard for this to happen, asking for transactions ids that go back 6 years, and oth...

  • Newbie
  • Plan Premium Country USA   My Question or Issue,  My daughter was on my premium account, I removed her so she can sign up for the premium student, Spotify has made it really hard for ...
  • OneByBoo
  • Roadie
  • 819 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 819 Views
  • 1 replies
  • 0 likes

My Account got hacked

Plan Free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify Support Case # [Edit - Case ID Removed] My account got hacked yesterday. I was up...

  • Regular
  • Plan Free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotif...
  • EthanS1
  • Community Legend
  • 1888 Views
  • 17 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 1888 Views
  • 17 replies
  • 0 likes

Can't log in (facebook log in issue?)

PlanPremiumCountryGermanyDeviceLg g8s Operating SystemAndroid My Question or IssueI have a new phone and need to log in but i can't remember if i created my account with my email address or with my facebook account that has a different email address....

  • Casual Listener
  •   Plan Premium Country Germany Device Lg g8s  Operating System Android   My Question or Issue I have a new phone and need to log in but i can't remember if i created my acco...
  • Ced998
  • Casual Listener
  • 692 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 692 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I following artists that I never followed?

Hi, I see many artists on "Release Radar" that I don't like and never followed in the beginning that "I'm following". What could be the problem? Is spotify following artists for me based on my taste (which is not accurate) or are they mixing up accou...

  • Regular
  • Hi,   I see many artists on "Release Radar" that I don't like and never followed in the beginning that "I'm following". What could be the problem? Is spotify following artists for me based on ...
  • Mario
  • Spotify Legend
  • 5446 Views
  • 1 replies
  • 1 likes
  • Account
  • 5446 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify paused because account is being used somewhere else

Hello, I have spotify on both my iPad and iPhone. My iPhone works fine but my iPad constantly gets an error while playing saying that "spotify has been paused because your account is being used somewhere else", but it is definitely not. I've even che...

  • Newbie
  • Hello, I have spotify on both my iPad and iPhone. My iPhone works fine but my iPad constantly gets an error while playing saying that "spotify has been paused because your account is being used somew...
  • Mario
  • Spotify Legend
  • 562 Views
  • 2 replies
  • 1 likes
  • Other
    Premium
  • 562 Views
  • 2 replies
  • 1 likes

[Desktop] Windows 10 log in errors

On windows I am able to sign in to my account through a web browser but when I use the same password on the windows 10 application, it says the password is wrong? I have tried downloading the application from Spotify and the windows store and neither...

  • Visitor
  • On windows I am able to sign in to my account through a web browser but when I use the same password on the windows 10 application, it says the password is wrong? I have tried downloading the applica...
  • OneByBoo
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account keeps getting accessed by someone unknown

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueSo about a month ago some random person somehow got access to my Spotify account. The way I noticed this was that I was signed out of my account when I started my compute...

  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue So about a month ago some random person somehow got access to my Spotify account. The way I no...
  • Ivan
  • Spotify Legend
  • 3988 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 3988 Views
  • 3 replies
  • 0 likes

Solved!! No puedo editar mi perfil

Plan freeCountry Chile Device(iPhone 6)Operating System(iOS 10) My Question or IssueCuando apreto en "ver perfil" para luego editarlo, en vez de encontrar la opción "editar perfil" bajo la imagen de perfil, me aparece boton "encontrar amigos".

  • Music Fan
  • Plan free Country Chile   Device (iPhone 6) Operating System (iOS 10)   My Question or Issue Cuando apreto en "ver perfil" para luego editarlo, en vez de encontrar la opción "edita...
  • efebarriga
  • Music Fan
  • 6725 Views
  • 4 replies
  • 0 likes
  • Account
  • 6725 Views
  • 4 replies
  • 0 likes

1 account but 2 accounts in spotify??

hello i am valentin and i have a question. i have 1 premium account but in spotify 2 accounts? un my imac (2009) my account name is valentinomueller187.but on all other devices my name is valentinomueller only.and because of that, i have on my mac va...

  • Newbie
  • hello i am valentin and i have a question.   i have 1 premium account but in spotify 2 accounts?   un my imac (2009) my account name is valentinomueller187. but on all other devices my...
  • OneByBoo
  • Roadie
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 499 Views
  • 1 replies
  • 0 likes

Change of Plan

I have a student discount subscription till 25th August but I wanted to shift to family plan so I paid for Family subscription and I have a receipt for it as well but I'm not able to change between my plans as my account overview is showing student p...

  • Casual Listener
  • I have a student discount subscription till 25th August but I wanted to shift to family plan so I paid for Family subscription and I have a receipt for it as well but I'm not able to change between m...
  • OneByBoo
  • Roadie
  • 574 Views
  • 5 replies
  • 0 likes
  • Account
  • 574 Views
  • 5 replies
  • 0 likes

Solved!! How to remove Covid Donate link?

I added a covid donate link on my artist profile but want to remove it now. I can not figure out how to do it! There seems to be no (at least obvious) way to do it. Can anyone help? Thanks!

  • Regular
  • I added a covid donate link on my artist profile but want to remove it now. I can not figure out how to do it! There seems to be no (at least obvious) way to do it. Can anyone help? Thanks!
  • EthanS1
  • Community Legend
  • 3202 Views
  • 1 replies
  • 0 likes
  • Other
  • 3202 Views
  • 1 replies
  • 0 likes

Solved!! I can’t edit my profile

I’ve followed the steps found here in the community, but I still can’t edit my profile to change my username.

  • Casual Listener
  • I’ve followed the steps found here in the community, but I still can’t edit my profile to change my username.   
  • OneByBoo
  • Roadie
  • 2985 Views
  • 5 replies
  • 0 likes
  • Account
  • 2985 Views
  • 5 replies
  • 0 likes

Spotify does not connect with Discord

PlanFreeCountryUnited StatesDevicePC BuildOperating SystemWindows 10 My Question or IssueDiscord does not detect when Spotify is playing. I connected it to Discord and followed instructions but it still does not work. My Spotify and Discord names are...

  • Visitor
  • Plan Free Country United States Device PC Build Operating System Windows 10   My Question or Issue Discord does not detect when Spotify is playing. I connected it to Discord and follow...
  • -Kyan-
  • Composer
  • 689 Views
  • 1 replies
  • 0 likes
  • Free
  • 689 Views
  • 1 replies
  • 0 likes

Cannot change email address

Hi,I have a problem because I changed my email address and my account was created via Facebook. I have already changed the e-mail address on Facebook, but in Spotify in the account settings it is still the old one and I can't change it (which is in a...

  • Visitor
  • Hi, I have a problem because I changed my email address and my account was created via Facebook.   I have already changed the e-mail address on Facebook, but in Spotify in the account setting...
  • OneByBoo
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 364 Views
  • 1 replies
  • 0 likes

My account

Hi I have been paying for premium for months now and it's saying I only have a free account I can't seem to cancel the account on Facebook or on Spotify its self if you could help me with this would b great I don't want to cancel my account jst want ...

  • Visitor
  •   Hi I have been paying for premium for months now and it's saying I only have a free account I can't seem to cancel the account on Facebook or on Spotify its self if you could help me with th...
  • OneByBoo
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 373 Views
  • 1 replies
  • 0 likes

I need my "bell" notification back

As I like Spotify as it's starting to be useless for me.My notifications about new songs of following bands and artists disappeared. Shame, it was that what was the point of keeping me with Spotify together. Without notifications I can’t see serious ...

  • Music Fan
  • As I like Spotify as it's starting to be useless for me. My notifications about new songs of following bands and artists disappeared. Shame, it was that what was the point of keeping me with Spotify...
  • morganlaura
  • Casual Listener
  • 3166 Views
  • 9 replies
  • 28 likes
  • Other
    Subscription
  • 3166 Views
  • 9 replies
  • 28 likes

Solved!! student in the family

FamilyPremiumSingapore Devicesony, huaweiOperating SystemAndroid Am considering joining premium family. My son is 16, can he? The last time he tried to sign up , but student seems to imply university. Should I sign up, his account won't be in anyway ...

  • Casual Listener
  • Family Premium Singapore   Device sony, huawei Operating System Android     Am considering joining premium family. My son is 16, can he? The last time he tried to sign up ,...
  • OneByBoo
  • Roadie
  • 704 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 704 Views
  • 4 replies
  • 0 likes

I'm not receiving the weekly releases email

PlanPremiumCountryGuatemala My Question or IssueIt has been almost a month and I'm no longer receiving the emails with the weekly releases

  • Casual Listener
  • Plan Premium Country Guatemala   My Question or Issue It has been almost a month and I'm no longer receiving the emails with the weekly releases  
  • davold
  • Casual Listener
  • 1093 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 1093 Views
  • 4 replies
  • 0 likes