Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10018 Views
  • 3 replies
  • 9 likes
  • Security
  • 10018 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 498869 Views
  • 982 replies
  • 112 likes
  • Account
  • 498869 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214651 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214651 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122917 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122917 Views
  • 72 replies
  • 12 likes

Log in issue on Android and Windows

PlanFreeCountryRomaniaOperating System(Android 8, Windows 10) My Question or IssueHello. I am trying to log in to my Spotify account on Windows and Android and it says: "Your country does not match the one set in your profile. To continue use, update...

  • Visitor
  • Plan Free Country Romania Operating System (Android 8, Windows 10)   My Question or Issue Hello. I am trying to log in to my Spotify account on Windows and Android and it says: "Your cou...
  • TaTHEj
  • Composer
  • 2658 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Login
  • 2658 Views
  • 7 replies
  • 0 likes

i cant hear music

So I have free version of Spotify on my Windows 10. And I noticed when I finished my Microsoft Teams I opened Spotify. My music was playing but I couldn't hear it. I reinstalled and restarted the computer but it didn't help. I checked sounds settings...

  • Composer
  • So I have free version of Spotify on my Windows 10. And I noticed when I finished my Microsoft Teams I opened Spotify. My music was playing but I couldn't hear it. I reinstalled and restarted the com...
  • TaTHEj
  • Composer
  • 844 Views
  • 2 replies
  • 0 likes
  • Free
    Other
  • 844 Views
  • 2 replies
  • 0 likes

Cant access my account

PlanPremiumCountryMalaysiaDeviceIphone 6sOperating SystemIios 13 My Question or IssueI cant access my old account that with premium subscription because of my account didnt link with any email and i forgot the password. I used to login with my phone ...

  • Newbie
  • Plan Premium Country Malaysia Device Iphone 6s Operating SystemI ios 13   My Question or Issue I cant access my old account that with premium subscription because of my account didnt l...
  • Emilia_8
  • Community Legend
  • 566 Views
  • 1 replies
  • 1 likes
  • Account
  • 566 Views
  • 1 replies
  • 1 likes

Superuser Contribution song plays on desktop but greyed out on android phone

PlanPremiumCountryUSADeviceGalaxy A10eOperating Systemnot sure My Question or Issuelocal song shows up and plays on my desktop spotify but is greyed out on my phone

  • Music Fan
  • Plan Premium Country USA Device Galaxy A10e Operating System not sure   My Question or Issue local song shows up and plays on my desktop spotify but is greyed out on my phone
  • 1224167805
  • Music Fan
  • 1236 Views
  • 4 replies
  • 0 likes
  • Other
  • 1236 Views
  • 4 replies
  • 0 likes

Solved!! Link an album with different name

Hi! When I released my past two albums I used a slightly different band name, even though the music is all mine. Can I link these two albums to my artist page somehow? How can I make an "Appears On" link for one of these cds so people can find my mus...

  • Casual Listener
  • Hi!  When I released my past two albums I used a slightly different band name, even though the music is all mine. Can I link these two albums to my artist page somehow? How can I make an "Appea...
  • Luan
  • Spotify Star
  • 1769 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1769 Views
  • 3 replies
  • 0 likes

Recovering an account

PlanFree/PremiumCountryUnited StatesMy Question or IssueI’ve made a really big mistake and I permanently deleted my spotify account thinking I could use that same email in my new account. I was mistaken and now I don’t know how to get it back. Is the...

  • Casual Listener
  • Plan Free/Premium Country United States My Question or Issue I’ve made a really big mistake and I permanently deleted my spotify account thinking I could use that same email in my new account. I...
  • DankHowell
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 483 Views
  • 2 replies
  • 0 likes

Superuser Contribution switching from premium to student premium

PlanPremiumCountryNetherlandsDevice(iPhone11)Operating System(iOS13) My Question or IssueHello,Recently I realized that since I've got Spotify Premium I've been paying the full price instead of the one for students. I was wondering how can I change t...

  • Casual Listener
  • Plan Premium Country Netherlands Device (iPhone11) Operating System (iOS13)   My Question or Issue Hello, Recently I realized that since I've got Spotify Premium I've been paying the ...
  • bubbyxoxo
  • Casual Listener
  • 1135 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1135 Views
  • 2 replies
  • 0 likes

Will I be able to use Spotify Premium for the rest of this month if i cancel my subscription befo...

Spoiler (Highlight to read) Will I be able to use Spotify Premium for the rest of this month if I cancel my subscription early and, before the end of the month? Hope this makes sense. Please let me know what the case is as soon as anyone may. Thankyo...

  • Visitor
  •   Will I be able to use Spotify Premium for the rest of this month if I cancel my subscription early and, before the end of the month? Hope this makes sense. Please let me know what the ca...
  • Billy-J
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Issues

I'm having issues where someone was using my account and I asked this woman Natesha C from support to block TerrysTunes from my account. Instead she blocked my whole account even me and asked for my spotify receipt from last year through a credit car...

  • Regular
  • I'm having issues where someone was using my account and I asked this woman Natesha C from support to block TerrysTunes from my account. Instead she blocked my whole account even me and asked for my ...
  • HHR1122
  • Regular
  • 1350 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1350 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Bug Report: Company Possibly Affected by Russian Hack, Multiple Users Affected

Plan: FreeCountry: United StatesDeviceMacbook Pro 2013 or 2015Operating SystemMacOS Mojave My Question or IssueRecently myself and many other Spotify users(according to posts I've seen in these forums, have had Spotify login alerts from countries lik...

  • Newbie
  • Plan: Free Country: United States Device Macbook Pro 2013 or 2015 Operating System MacOS Mojave   My Question or Issue Recently myself and many other Spotify users(according to posts I'v...
  • Xenia
  • Moderator
  • 762 Views
  • 1 replies
  • 0 likes
  • Security
  • 762 Views
  • 1 replies
  • 0 likes

Change email

So long story short, I need to change my email on my current spotify account. I have another email which I want to use but I had an account on there I which I deleted. I would like to change my current email because I wasn't smart and I used my schoo...

  • Visitor
  • So long story short, I need to change my email on my current spotify account. I have another email which I want to use but I had an account on there I which I deleted. I would like to change my curre...
  • AdamDamon
  • Spotify Star
  • 1414 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 1414 Views
  • 1 replies
  • 0 likes

Solved!! My username and profile picture changed

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 My Question or IssueHello my username changed with my random letters an numbers and my profile pcture changed with unknown picture i cant chan...

  • Casual Listener
  •   Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10   My Question or Issue Hello my username changed  with m...
  • OneByBoo
  • Roadie
  • 2946 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 2946 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing my Spotify Login Email

PlanPremiumCountry - US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm having trouble disconnecting my Spotify from Facebook. I would like to do so, but I can't...

  • Newbie
  • Plan Premium Country - US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm hav...
  • Xenia
  • Moderator
  • 1277 Views
  • 9 replies
  • 0 likes
  • Account
  • 1277 Views
  • 9 replies
  • 0 likes

Access music on iPhone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the three month free trial but can’t access my songs on my iPhone. I can acce...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signe...
  • Luan
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! 'Appears on' album removed from profile

Hi there! I am having so much trouble removing an album that is showing up on my artist profile. It is an 'Appears On" album that I don't want associated with my profile. Can I remove this album? I didn't release it, but somehow it is linked to my pr...

  • Casual Listener
  • Hi there! I am having so much trouble removing an album that is showing up on my artist profile.  It is an 'Appears On" album that I don't want associated with my profile. Can I remove this albu...
  • Luan
  • Spotify Star
  • 4213 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 4213 Views
  • 1 replies
  • 0 likes

Hacked Account

PlanPremiumCountry Device(iPhone 11 Pro Max, MacBook Pro 2018)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  •   Plan Premium Country   Device (iPhone 11 Pro Max, MacBook Pro 2018) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 686 Views
  • 1 replies
  • 0 likes

Hacked Account

PlanPremiumCountry FranceDevice(iPhone 11 Pro Max, MacBook Pro 2018)My Question or IssueHello guys, Well my problem is obvious: someone basically hacked my account and added 3 unknown people on my family subscription. I took them out, changed the pas...

  • Casual Listener
  • Plan Premium Country  France Device (iPhone 11 Pro Max, MacBook Pro 2018) My Question or Issue Hello guys,   Well my problem is obvious: someone basically hacked my account and add...
  • AdamDamon
  • Spotify Star
  • 660 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 660 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci premium hesabımdan aile preimum ücreti alıyor

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAile preimum hesabimi iptal edip öğrenci premium hesabına gectim fakat aile premium ücreti al...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Aile ...
  • Elena
  • Moderator
  • 743 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 743 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently Played not updated

PlanPremiumOperating SystemWindows 10, macOS 10.13, Android 7 There's a problem that I've been seeing for a long time. I don't have updated Recently Played. Not on Windows, not on MacOS, not on my browser.Thank you.  

2020-04-09_03-03-07.png
  • Newbie
  • Plan Premium Operating System Windows 10, macOS 10.13, Android 7   There's a problem that I've been seeing for a long time. I don't have updated Recently Played. Not on Windows, not on...
  • Ivan
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Other
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share music

I used to be able to share music from Spotify onto my Instagram Stories. Now the feature has disappeared. PlanFreeCountryMalaysiaDeviceVivo Y81Operating SystemAndroid 8 My Issue

  • Visitor
  • I used to be able to share music from Spotify onto my Instagram Stories. Now the feature has disappeared.  Plan Free Country Malaysia Device Vivo Y81 Operating System Android 8   ...
  • Mario
  • Spotify Legend
  • 387 Views
  • 1 replies
  • 1 likes
  • Account
  • 387 Views
  • 1 replies
  • 1 likes