Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello there, hoping someone can help me out. I canceled my Spotify Premium subscription on February 7th, however now three days later (the day my susbscription was supposed to end) I have just been charged $9.99 for the future subscription, and it is...
Hello everybody, My situation: I activated my premium trial of Spotify half a month ago and today our new ISP got connected. This ISP got us a nice bonus, free Spotify premium for as long as we stayed with that ISP. Awesome! A letter was delivered wh...
Hello there. I've got a Spotify premium account and I just got a notification saying it has expired even though it isn't supposed to. What do I do because it's impossible to call them as far as I'm concerned.
Hi, i'm paying for Premium for over more than a year now. Also paid my bill for this month but all of a sudden my account is been put back to the basic one. Can someone advice me what to do or to whom i need to turn to? Thank you so much for your hel...
Premium account is working on laptop spotify app but iphone is not ackowledging premium status. Have reinstalled both laptop (it worked) and iphone (it doesnt work). Please advise
Hello there!Whilst having problems with logging in to my Spotify account due to the error 408; (country doesn't match to my profile), I managed to fix it in my profile. Somehow my country options had switched from Denmark to USA. I really don't know ...
Spotify is listing my friends from Facebook as "Who to follow" in the activity panel. I registered for a new account a few days ago and did NOT link my Facebook account. In my Facebook privacy settings, Spotify is not listed as an app that has permis...
Hi community, I'm a spotify premium user with my desktop, my android app and my iphone (iOS7) app. Since a couple of days the seamless listening is not working anymore - on all those devices. The seamless listening option is switched on. Does anyone ...
For a couple of months I have been charged for Spotify premium, without getting the service. I have now got a Wimp account - and do not need to wait for Spotify any more. Therefore please cansel my account and stop charging the monthly amount, as I d...
... and I have to look at her goddamn face every time I open spotify. Please assist!
Since you guys closed my account on my macbook i can not login with my apple id on it!! What can i do ?
I have a premium account, but sometimes (like now) when I log out to sync playlists, and then try to log back in, I get an error message saying "login error -- please check account info." this only happens on the Onkyo -- laptop is no problem -- and ...
I have registered my giftcard and did choose the wrong option. I chosed unlimited and it had to be premium. At the moment with the unlimited option is the same as the free option. Still with commercials. How can i switch? I still didnt get a answer f...
I referred a friend to spotify via my link and he signed up for a free trial but i received no reward. Therefore, I emailed Spotify this past Friday regarding this issue and they have not bothered to answer back yet. WHat is the deal?
I only ever use this device and my mobile with my spotify account however, whenever I am not not actively listening to music over the past couple of days facebook activity has revealed my account is "listening" to all the track by one band or their a...
Hi! I can see that a lot of people have the same problem but I can not find any working solution. My card has expired and I am not able to update the expire date. I tried to cancel the premium subscr. and upgrade but it is still not possible to enter...
Hello, I am living in Taiwan, and while trying to buy the gift card from Spotify website (Taiwan site), there is always an error message, and I even don't have the chance to fill in the credit card/ paypal info. Please advise how I should do. -Jacky
So i'm having a little trouble reapplying my NUS extra discount after i had to get a new payment card. I go via the NUS website for the deal, then when i log in via facebook to confirm its actually me, it redirects to a page that simply states "this ...
Lets try that again, this time with feeling!
Hi, i have got the following problem: I tried to log in, but I got the message, that password or user name are wrong and that I had to log off. I did that and now my account is flagged as a free account inside the app and on the spotify homepage and ...