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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 170969 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 170969 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11313 Views
  • 6 replies
  • 11 likes
  • Security
  • 11313 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515265 Views
  • 986 replies
  • 112 likes
  • Account
  • 515265 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125894 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125894 Views
  • 74 replies
  • 12 likes

Solved!! Sharing Playlist?

Okay, so I´ve just made a playlist, but when I search for any of the songs on the playlist, my playlist doesn´t show up among the playlist results..is it because I need a Premium account in order for the playlist to be public, or..?Thanks in advance

  • Casual Listener
  • Okay, so I´ve just made a playlist, but when I search for any of the songs on the playlist, my playlist doesn´t show up among the playlist results..is it because I need a Premium account in order for...
  • Stupify
  • Community Legend
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

Do I need to logon to Facebook in order to use Spotify?

I have Spotify Premium. I had originally signed up for Spotify via Facebook, I'm still OK with that. The only issues is - I HAVE to LOGON to Facebook EVERYTIME I use Spotify. Can I setup a separate Spotify logon / password that is different from my F...

  • Casual Listener
  • I have Spotify Premium.  I had originally signed up for Spotify via Facebook,  I'm still OK with that.  The only issues is - I HAVE to LOGON to Facebook EVERYTIME I use Spotify.  ...
  • Stupify
  • Community Legend
  • 648 Views
  • 2 replies
  • 0 likes
  • 648 Views
  • 2 replies
  • 0 likes

Payed spotify, will it work in any country?

Hi, I am thinking about paying for spotify in the Netherlands, but I will probably move to Sweden within a few months. Can I use my payed-in-Netherlands account in Sweden, so without commercials and unlimited times to play each song? Thank you,Roel

  • Newbie
  • Hi, I am thinking about paying for spotify in the Netherlands, but I will probably move to Sweden within a few months. Can I use my payed-in-Netherlands account in Sweden, so without commercials and ...
  • pk0020
  • Casual Listener
  • 516 Views
  • 4 replies
  • 0 likes
  • 516 Views
  • 4 replies
  • 0 likes

App always in offline mode, Android tablet and Nokia Lumia

Hi there I'm having problems with my premium account. I have the app installed in an Android tablet (Motorola Xoom 1) and a Windows Phone device (Nokia Lumia 800), both are always on offline mode, no matter how many times I try to make them connect. ...

  • Newbie
  • Hi there   I'm having problems with my premium account. I have the app installed in an Android tablet (Motorola Xoom 1) and a Windows Phone device (Nokia Lumia 800), both are always on offline...
  • Spyke
  • Roadie
  • 1271 Views
  • 1 replies
  • 0 likes
  • 1271 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to https://developer.spotify.com/login/

Hi, I'm a german developer that wants to build a spotify app. But I can't login. I have a premium account and joined originally via facebook. What's my username and password for https://developer.spotify.com/login/ ? EDIT:Obviously my "username" is n...

  • Casual Listener
  • Hi,   I'm a german developer that wants to build a spotify app. But I can't login. I have a premium account and joined originally via facebook. What's my username and password for https://deve...
  • henrikhoe
  • Casual Listener
  • 2326 Views
  • 1 replies
  • 0 likes
  • 2326 Views
  • 1 replies
  • 0 likes

on 30 day trial and i want to use spotify offline

Hi I just registered for the 3o day trial to see if i want to buy a monthly subscription and i want to listen to music offline, however none of my songs will play on my computer or on my driod. Please help!

  • Newbie
  • Hi I just registered for the 3o day trial to see if i want to buy a monthly subscription and i want to listen to music offline, however none of my songs will play on my computer or on my driod. Pleas...
  • Stupify
  • Community Legend
  • 8692 Views
  • 2 replies
  • 0 likes
  • 8692 Views
  • 2 replies
  • 0 likes

Problem with subscription

I can't buy any subscription: Purchase is not available or The product is not available error code all the time. what to do?

  • Casual Listener
  • I can't buy any subscription: Purchase is not available or The product is not available error code all the time.   what to do?
  • quax90
  • Casual Listener
  • 304 Views
  • 1 replies
  • 1 likes
  • 304 Views
  • 1 replies
  • 1 likes

Got a code for free spotify prem 1 month.

I just tried to redem the code i got. I got to confirm and then it says "frogs has gotten in our system". And now my code wont work. And i checked, i havent gotten spotify prem. Any help? I want my spotify prem.

  • Newbie
  • I just tried to redem the code i got. I got to confirm and then it says "frogs has gotten in our system". And now my code wont work. And i checked, i havent gotten spotify prem.    Any he...
  • David
  • Spotify Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Activated Premium subscription again by accident

I've had Spotify Premium for a while however with my new cellphone came 6 months of free Spotify Premium, in order for that to work I had to wait until my own subscription ended so I could then fill in the code on the website of my cellphone company....

  • Casual Listener
  • I've had Spotify Premium for a while however with my new cellphone came 6 months of free Spotify Premium, in order for that to work I had to wait until my own subscription ended so I could then fill ...
  • meahtenoha
  • Spotify
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Spotify free automatic payment failure

Hi,I don't understand why my payment fails every two or three months. I pay with a virtual card which number is valid for 6 months or more. Yesterday, I changed my number but I couldn't still subscribe for spotify free. Today It's ok.Could someone ex...

  • Casual Listener
  • Hi, I don't understand why my payment fails every two or three months. I pay with a virtual card which number is valid for 6 months or more. Yesterday, I changed my number but I couldn't still subsc...
  • meahtenoha
  • Spotify
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Show played tracks on website

Hi, is there a way to show my played tracks on my website via API? Greets,Nico

  • Newbie
  • Hi,   is there a way to show my played tracks on my website via API?   Greets, Nico
  • 395 Views
  • 0 replies
  • 2 likes
  • 395 Views
  • 0 replies
  • 2 likes

Want to get 30 days free but can't find the option any more.

Hi, after one week I decided to give premium a chance and get rid of the ads. I can't find the option any more. Can anyone tell me where I can find it, please. Best regards,Adrian

  • Newbie
  • Hi,    after one week I decided to give premium a chance and get rid of the ads. I can't find the option any more. Can anyone tell me where I can find it, please.   Best regards, ...
  • Sam
  • Spotify
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Need help now with DElinking FB

my girlfriend borrowed my account and have linked it with her FB, the linking is without my permission.We sat down today to subscribe her to her own spotify, but we could not becouse spotify says that she already have a spotify connected to her FB. w...

  • Casual Listener
  • my girlfriend borrowed my account and have linked it with her FB, the linking is without my permission. We sat down today to subscribe her to her own spotify, but we could not becouse spotify says t...
  • Sam
  • Spotify
  • 469 Views
  • 6 replies
  • 0 likes
  • 469 Views
  • 6 replies
  • 0 likes

I can't unsubscribe from Premium

It's asking for verification for the password, which I don't seem to have. I tried clicking the "Forgot Your Password" link and entered my username, but it said that I'm linked to Facebook and can edit my password there, but when I try entering my Fa...

  • Newbie
  • It's asking for verification for the password, which I don't seem to have.   I tried clicking the "Forgot Your Password" link and entered my username, but it said that I'm linked to Facebook a...
  • Sam
  • Spotify
  • 870 Views
  • 3 replies
  • 2 likes
  • 870 Views
  • 3 replies
  • 2 likes

Muziek onafhankelijk af laten spelen?

Hoe kan ik spotify op meerdere apparaten onafhankelijk af laten spelen?

  • Newbie
  • Hoe kan ik spotify op meerdere apparaten onafhankelijk af laten spelen?
  • Grayson
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! 20 Stunden im Free Account

20 Stunden sind im Free Account monatlich includiert. Zählt hier jeweils der Kalendermonat vom ersten bis zum letzten Tag des Monats oder wird ab dem Tag der ersten Anmeldung bei Spotify gerechnet? Gibt es eine Möglichkeit die Anzahl der Stunden ausz...

  • Casual Listener
  • 20 Stunden sind im Free Account monatlich includiert. Zählt hier jeweils der Kalendermonat vom ersten bis zum letzten Tag des Monats oder wird ab dem Tag der ersten Anmeldung bei Spotify gerechnet? G...
  • Grayson
  • Roadie
  • 1318 Views
  • 1 replies
  • 0 likes
  • 1318 Views
  • 1 replies
  • 0 likes

Still not heard back from Spotify Support...

I received this email on March 26 2012, but I have not heard back from any Spotify Rep... Hello,Thanks for getting in touch.We just wanted to let you know that we're looking into your query and aim to get back to you within 3 days.If you need immedia...

  • Newbie
  • I received this email on March 26 2012, but I have not heard back from any Spotify Rep...   Hello, Thanks for getting in touch. We just wanted to let you know that we're looking into you...
  • ehweber
  • Casual Listener
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Cancelled Subscription after but should still have a month of premium

Spotify,I cancelled my premium subcription after you withdrew 10 bucks from my bank accout. The withdrawal was done on the 24th of match, I should still have premium for another month but now i don't. Can someone please fix this. Without renewing my ...

  • Newbie
  • Spotify, I cancelled my premium subcription after you withdrew 10 bucks from my bank accout. The withdrawal was done on the 24th of match, I should still have premium for another month but now i don...
  • Richard
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Account Name wierdness

Hey guys, so I just signed up to Spotify, only, my username is all wierd. I signed up with FB of course.. and it said "wait, do you already have spotify Misterleroy?" and I was liek no sir. Now I am logged in, and inside Spotify client, and in my Acc...

  • Newbie
  • Hey guys,   so I just signed up to Spotify, only, my username is all wierd.   I signed up with FB of course.. and it said "wait, do you already have spotify Misterleroy?" and I was liek...
  • TheOriginalMrL
  • Music Fan
  • 409 Views
  • 4 replies
  • 0 likes
  • 409 Views
  • 4 replies
  • 0 likes

Payment failed

I have been trying to upgrade to premium spotify since saturday but keep getting the following error message: Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your ...

  • Casual Listener
  • I have been trying to upgrade to premium spotify since saturday but keep getting the following error message:   Payment failed. Please make sure that you have sufficient funds and that your cr...
  • user-removed
  • Not applicable
  • 938 Views
  • 2 replies
  • 0 likes
  • 938 Views
  • 2 replies
  • 0 likes