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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653598 Views

13 replies

4 likes

Account
  • 653598 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733989 Views

18 replies

29 likes

  • 733989 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution Can different songs be played on 2 separate speakers at the same time

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) We currently have a Premium Account, and have 2 Bose 500 Home Speakers. Does the premium account allow us to play...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   We currently have a Premium A...

Kleyton1

Casual Listener

48384 Views

11 replies

0 likes

Account
Premium
  • 48384 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution 1 email 2 account

Hy, my problem is that I have 2 accounts with 1 email and on one I bought premium but its only working on my phoneOn other devices and in chrome I log in to my old account which is connected to FacebookWhat can I do to log in to the right account? Ma...

Casual Listener

Hy, my problem is that I have 2 accounts with 1 email and on one I bought premium but its only working on my phone On other devices and in chrome I log in to my old account which is connected to Fac...

Not applicable

32484 Views

15 replies

0 likes

Account
  • 32484 Views
  • 15 replies
  • 0 likes

Changing from the UK to Canada

I've moved from the UK to Canada and I'd to change it so that I pay in Canadian Dollars at the Candian rate, without losing my playlists etc Is there any way this can be done? Thanks! PlanPremiumCountryUnited Kingdom Deviceiphone 6sPlusOperating Syst...

Newbie

I've moved from the UK to Canada and I'd to change it so that I pay in Canadian Dollars at the Candian rate, without losing my playlists etc   Is there any way this can be done?   Thank...

Billy-J

Spotify Star

789 Views

1 replies

0 likes

Account
  • 789 Views
  • 1 replies
  • 0 likes

Email verification

PlanPremiumCountryPhilippinesDeviceSonyQuestions and IssuesHi, I just wanted to ask where to verify my email. I can't find it in my Gmail account and I also don't know where to find it in my Spotify account. Help!

Casual Listener

Plan Premium Country Philippines Device Sony Questions and Issues Hi,  I just wanted to ask where to verify my email. I can't find it in my Gmail account and I also don't know where to fi...

Billy-J

Spotify Star

1094 Views

3 replies

0 likes

Other
  • 1094 Views
  • 3 replies
  • 0 likes

cant connect y spotify account with my facebook one

i created an old account with my facebook and now i use an other premium one and i want to connect it to my facebook account but when i try to do that it says that an other account is connected. tried to login to the non-premium acc to unlink it but ...

Casual Listener

i created an old account with my facebook and now i use an other premium one and i want to connect it to my facebook account but when i try to do that it says that an other account is connected.&nbsp...

Keanu_C

Community Legend

1778 Views

4 replies

0 likes

Account
  • 1778 Views
  • 4 replies
  • 0 likes

Spotify Connect not working anymore

PlanPremiumCountryFranceDeviceOnePlus 3, HP laptopOperating SystemAndroid, Windows My Question or IssueHello,Since yesterday, I have a problem with spotify connect.I can't connect to phone with desktop app (not microsoft store) and using device as re...

Casual Listener

Plan Premium Country France Device OnePlus 3, HP laptop Operating System Android, Windows   My Question or Issue Hello, Since yesterday, I have a problem with spotify connect. I can'...

Keanu_C

Community Legend

1684 Views

3 replies

0 likes

Account
  • 1684 Views
  • 3 replies
  • 0 likes

Solved!! username

so I had just deleted my old account and started a new one when it asked for a username I gave it paintingsoap787, and it had some trouble at first but it got through. but when I looked at my user name it apparently didn't go through and it became a ...

Visitor

so I had just deleted my old account and started a new one when it asked for a username I gave it paintingsoap787, and it had some trouble at first but it got through. but when I looked at my user na...

Luan

Spotify Star

1103 Views

1 replies

0 likes

Account
  • 1103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many problems with my account

PlanPremiumCountryChileDeviceiPhone 7 and laptopOperating SystemiOS 11.2.6, and Windows 10 My Question or IssueI'm having big troubles with my Spotify account in all the devices I regularly use, it began stoping some songs after 6 seconds on my PC, I...

Visitor

Plan Premium Country Chile Device iPhone 7 and laptop Operating System iOS 11.2.6, and Windows 10   My Question or Issue I'm having big troubles with my Spotify account in all the devi...

Katerina

Spotify Legend

786 Views

2 replies

0 likes

Account
Premium
  • 786 Views
  • 2 replies
  • 0 likes

Hijacked account

Plan PremiumCountry SwedenDevice (iPhone 8Operating System (iOS 10 My Question or IssueMy account has been hijacked by two sources. I have followed the suggestion from Spotify to log out stillhaving the problem. I then changes my passwords twice stil...

Visitor

Plan Premium Country Sweden Device (iPhone 8 Operating System (iOS 10   My Question or Issue My account has been hijacked by two sources. I have followed the suggestion from...

Keanu_C

Community Legend

1534 Views

1 replies

0 likes

Account
  • 1534 Views
  • 1 replies
  • 0 likes

HELP WITH ACCOUNT, RESET LINK WON'T SEND.

Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be and on top of that the password reset isn't working because none of the emails have sent and I've been checking every folder in ...

Visitor

Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be  and on top of that the password reset isn't working because none of the...

NajNaor

Gig Goer

1642 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 1642 Views
  • 1 replies
  • 0 likes

Superuser Contribution MY PASSWORD IS BEING DISPLAYED AS USERNAME

PlanPremiumCountryPhilippinesDeviceGalaxy Note 9, PCOperating SystemAndroid, Win 8.1 My Question or IssueIt's bad enough that Spotify does not allow us to change Usernames but to display my password as the Username that can be viewed by the public? T...

Visitor

Plan Premium Country Philippines Device Galaxy Note 9, PC Operating System Android, Win 8.1   My Question or Issue It's bad enough that Spotify does not allow us to change Usernames bu...

user-removed

Not applicable

1620 Views

5 replies

1 likes

Account
Security
  • 1620 Views
  • 5 replies
  • 1 likes

Linked playlist not updating since weeks (May 20th?)

PlanPremiumCountryEverywhere Device(All devices)Operating System(Android Pie, Windows 10) My Question or IssueI have a linked playlist from hype.m (hype machine). New favorites are usually added automatically to one of my playlists but it hasn't been...

Casual Listener

Plan Premium Country Everywhere   Device (All devices) Operating System (Android Pie, Windows 10)   My Question or Issue I have a linked playlist from hype.m (hype machine). New ...

leekslk

Casual Listener

700 Views

3 replies

0 likes

Account
Other
  • 700 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not search or play anything

I just moved from mtorola g6 play to moto z 2 force just a few days ago, I moved my apps including spotify ... right now it does not load any content for the playback it just stays loading for a long time and does not resolve anything, any attempt to...

Newbie

I just moved from mtorola g6 play to moto z 2 force just a few days ago, I moved my apps including spotify ... right now it does not load any content for the playback it just stays loading for a long...

csokepeter90

Casual Listener

1096 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 1096 Views
  • 4 replies
  • 0 likes

Account dropped off the face of the earth

I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to post here because I have trouble logging in which ...

Newbie

I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to...

NajNaor

Gig Goer

598 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 598 Views
  • 2 replies
  • 0 likes

Solved!! Disconnecting Facebook without loosing history

Like many people, I'm trying to limit FB influence on my other accounts. After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I could enter a new password. Logged in using email and pas...

Regular

Like many people, I'm trying to limit FB influence on my other accounts.  After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I...

Luan

Spotify Star

854 Views

3 replies

0 likes

Account
Login
  • 854 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists Being Falsely Reported!!!

I've been put into an extremely frustrating situation that some of you may have also had problems with. Someone is falsely reporting my playlists, and there's nothing I can do about it. When someone reports your playlist, Spotify will automatically r...

Regular

I've been put into an extremely frustrating situation that some of you may have also had problems with. Someone is falsely reporting my playlists, and there's nothing I can do about it. When someone ...

FOX-1

Newbie

35742 Views

132 replies

70 likes

Account
  • 35742 Views
  • 132 replies
  • 70 likes

Solved!! Username has changed to numbers

My Question or Issuemy username has changed from my facebook name to a random string of numbers. ive tried to delete spotify, didnt help. username:11138694464PlanPremiumCountryenglandDevicemac/ pc windows 10 and s8

Casual Listener

My Question or Issue my username has changed from my facebook name to a random string of numbers. ive tried to delete spotify, didnt help. username:11138694464 Plan Premium Country england Devi...

caroejohnson

Roadie

1097 Views

2 replies

1 likes

Account
  • 1097 Views
  • 2 replies
  • 1 likes

Someone else is signed into my account?

My playlist keeps being interrupted while trying to listen to music, when I have a look I realise another unrecognised device is using my account and is signed into it: Before it's mentioned, yes, i've already gone to account and pressed "Sign out ev...

Casual Listener

My playlist keeps being interrupted while trying to listen to music, when I have a look I realise another unrecognised device is using my account and is signed into it:     Before it...

Billy-J

Spotify Star

695 Views

1 replies

0 likes

Account
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps redownloading my songs everyday

PlanPremiumCountryBelgiumDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueEveryday Spotify redownloads my already downloaded songs. I can't listen to my downloaded songs offline for more than a day because the songs become ...

Regular

Plan Premium Country Belgium Device Samsung Galaxy J7 Max Operating System Android Oreo   My Question or Issue Everyday Spotify redownloads my already downloaded songs. I can't li...

Petya

Community Legend

16045 Views

11 replies

7 likes

Account
Premium
  • 16045 Views
  • 11 replies
  • 7 likes

[Android][Your Music] Album Organization in "Liked Songs"

For most of the songs I had in my saved songs, they have been added in the correct order to my new "Liked Songs"; this not the case for full albums I've added. Now in my "Liked Songs", these albums are in some random order, which is very frustrating....

Newbie

For most of the songs I had in my saved songs, they have been added in the correct order to my new "Liked Songs"; this not the case for full albums I've added. Now in my "Liked Songs", these albums a...

Rene01

Community Legend

783 Views

1 replies

0 likes

Android
Your Music
  • 783 Views
  • 1 replies
  • 0 likes