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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415031 Views
  • 965 replies
  • 108 likes
  • Account
  • 415031 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181684 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181684 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102175 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102175 Views
  • 68 replies
  • 10 likes

Another user activity showing on my account

PlanPremiumCountryBraziliPhone 6SiOS Hello. Lately there has been some strange activity on my account. At first, I thought someone could have hacked me, but I looked at the devices connected to my account and they were all mine. When I logged in to F...

  • Newbie
  •   Plan Premium Country Brazil iPhone 6S iOS   Hello. Lately there has been some strange activity on my account. At first, I thought someone could have hacked me, but I looked at the...
  • OneByBoo
  • Roadie
  • 388 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 388 Views
  • 1 replies
  • 1 likes

Randomly kicked out & wont log me back into my reg account

I was randomly logged out of my Spotify when I tried to open it yesterday to play music (everything working fine up to that point) and when I tried to log back in with my username and password (saved on my phone) it says it didn’t recognize it. So I ...

  • Visitor
  • I was randomly logged out of my Spotify when I tried to open it yesterday to play music (everything working fine up to that point) and when I tried to log back in with my username and password (saved...
  • Aspaleasthemoon
  • Newbie
  • 3394 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Security
  • 3394 Views
  • 5 replies
  • 0 likes

Can't make account/email taken but no account

Hi there! I'm trying to make a spotify account (using my bfs atm), but it says my email is taken, so I tried logging in and saying forgot password (since my go-to pw's didn't work) and it says that the email doesn't exist in the database! I tried con...

  • Casual Listener
  • Hi there! I'm trying to make a spotify account (using my bfs atm), but it says my email is taken, so I tried logging in and saying forgot password (since my go-to pw's didn't work) and it says that t...
  • SinnamonBun
  • Casual Listener
  • 606 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 606 Views
  • 2 replies
  • 0 likes

Solved!! LOGIN FAIL

PlanPremiumCountryUKDevice(iPhone 8,Macbook Pro late 2012Operating System(iOS 12 OS YOSEMITE My Question or IssueI have been automatically logged out of my Premium Account on my phone and laptops. The error message is 'The username or Password is inc...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8,Macbook Pro late 2012 Operating System (iOS 12 OS YOSEMITE   My Question or Issue I have been automatically logged out of my Premium Account on...
  • staggerlee46
  • Casual Listener
  • 488 Views
  • 3 replies
  • 0 likes
  • Login
  • 488 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost all access to my account

PlanPremiumCountryFrance+JapanDeviceZTE Axon 7, PCOperating SystemAndroid, Windows 10 My Question or IssueHello, Today while using spotify on my android phone, my account suddenly got disconnected, and I can't reconnect again. Facebook connection doe...

  • Casual Listener
  • Plan Premium Country France+Japan Device ZTE Axon 7, PC Operating System Android, Windows 10   My Question or Issue Hello, Today while using spotify on my android phone, my account sud...
  • Guido
  • Spotify Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 636 Views
  • 3 replies
  • 0 likes

Solved!! PROFILE name in app

Hi, First up, I realise that we are unable to change our USER name and this is now a series of letters and numbers. No problem with that. When I log into the APP I seem to have a profile name of “Mel” under the picture icon and this I do want to chan...

  • Visitor
  • Hi, First up, I realise that we are unable to change our USER name and this is now a series of letters and numbers. No problem with that. When I log into the APP I seem to have a profile name of “Mel...
  • user-removed
  • Not applicable
  • 572 Views
  • 8 replies
  • 0 likes
  • Account
  • 572 Views
  • 8 replies
  • 0 likes

Superuser Contribution Odd activity on my account

USPremiumi phone 8+iOS 12.2 I started noticing a week or two ago that weird music I had never listened to had started showing up in my recently played. There were albums, artists, and songs that I had never even heard of, and it was saying I had list...

  • Newbie
  • US Premium i phone 8+ iOS 12.2   I started noticing a week or two ago that weird music I had never listened to had started showing up in my recently played. There were albums, artists, and ...
  • Guido
  • Spotify Legend
  • 689 Views
  • 2 replies
  • 0 likes
  • Account
  • 689 Views
  • 2 replies
  • 0 likes

Stolen Account

Someone has stolen my premium account. About 3 days ago i got an email. it says "we changed your email adress on your spotify account. if it wasn't you click a link bla bla bla." I clicked that link and informed Spotify that someone has changed my em...

  • Visitor
  • Someone has stolen my premium account. About 3 days ago i got an email. it says "we changed your email adress on your spotify account. if it wasn't you click a link bla bla bla." I clicked that link ...
  • EthanS1
  • Community Legend
  • 536 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 536 Views
  • 2 replies
  • 0 likes

Account suddenly replaced with my facebook

HiPlanpreviously PremiumCountryNew ZealandDeviceoneplus 3tOperating Systemandroid My Question or IssueI had a spotify account for years, which i used my normal hotmail email for, the same as my facebook account.Today I was suddenly logged out of my a...

  • Casual Listener
  • Hi Plan previously Premium Country New Zealand Device oneplus 3t Operating System android   My Question or Issue I had a spotify account for years, which i used my normal hotmail emai...
  • OneByBoo
  • Roadie
  • 489 Views
  • 3 replies
  • 0 likes
  • Account
  • 489 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google home and spotify premium question ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi i just got a google home mini and i want To know if my home mini can play music from spot...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Katerina
  • Spotify Legend
  • 881 Views
  • 7 replies
  • 0 likes
  • Premium
  • 881 Views
  • 7 replies
  • 0 likes

Kicked out of my account

I tried to open my Spotify tonight to find out that I had been kicked out. This was odd, considering I had been listening to music just fine a few hours ago. Unfortunately, the account is old and I no longer know the password so I couldn’t log back i...

  • Newbie
  • I tried to open my Spotify tonight to find out that I had been kicked out. This was odd, considering I had been listening to music just fine a few hours ago. Unfortunately, the account is old and I n...
  • OneByBoo
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 493 Views
  • 1 replies
  • 0 likes

Solved!! Cant Reset Password

PlanFreeCountryUSDevicePCOperating SystemWindows 10 My Question or IssueI think my main spotify account was compromised (ItsHyptic). I've tried resetting the password but i'm not getting any emails (I'm not sure what email I registered with). Im also...

  • Newbie
  • Plan Free Country US Device PC Operating System Windows 10   My Question or Issue I think my main spotify account was compromised (ItsHyptic). I've tried resetting the password but i'm...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Login
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

PlanPremiumCountryUnited StatesDeviceComputer running Windows 10 and Google Pixel 2Operating SystemWindows 10 and Android Oreo My Question or IssueI believe my account has been hacked. It shows in my recently played that I've listened to artists that...

  • Casual Listener
  •   Plan Premium Country United States Device Computer running Windows 10 and Google Pixel 2 Operating System Windows 10 and Android Oreo   My Question or Issue I believe my accoun...
  • Brunelicia
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • Security
  • 463 Views
  • 1 replies
  • 0 likes

Logged Out & Says Account Doesn't Exist

PlanPremiumCountryUSADevice(iPhone 8, Dell Inspiron)Operating System(iOS 10, Windows 10) My Question or IssueHi it says the account I have student premium with doesn’t exist when I use my Facebook to log in, I can see my account when I log in through...

  • Visitor
  • Plan Premium Country USA Device (iPhone 8,  Dell Inspiron) Operating System (iOS 10, Windows 10)   My Question or Issue Hi it says the account I have student premium with doesn’t ...
  • A_Musicophile
  • Community Legend
  • 789 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 789 Views
  • 1 replies
  • 0 likes

Need support ! Logged out, No access to registration email address

PlanPremiumCountryIrelandDeviceOneplus6Operating Systemandroid My Question or IssueI was logged out of my account today.Im using what im almost certain is the correct password but im not getting in.I dont have access to the email that I registered my...

  • Visitor
  •   Plan Premium Country Ireland Device Oneplus6 Operating System android   My Question or Issue I was logged out of my account today. Im using what im almost certain is the corre...
  • A_Musicophile
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 384 Views
  • 1 replies
  • 0 likes

I have stopped receiving daily mixes , could you please help me with this issue?

I use spotify on my mac and iPhone. I received daily mixes for the first week or so after going premium and haven't been receiving them since. I used to really enjoy those! Could someone please help?

  • Casual Listener
  • I use spotify on my mac and iPhone. I received daily mixes for the first week or so after going premium and haven't been receiving them since. I used to really enjoy those! Could someone please help?
  • ListenToGlobal
  • Composer
  • 433 Views
  • 3 replies
  • 0 likes
  • Premium
  • 433 Views
  • 3 replies
  • 0 likes

Cant log in

I Have an account with the name goldust01 and i have always been able to log into it but now it says password incorrect and i cant change it because i dont know the email connected to the account can someone please find the account and tell me the pa...

  • Newbie
  • I Have an account with the name goldust01 and i have always been able to log into it but now it says password incorrect and i cant change it because i dont know the email connected to the account can...
  • Billy-J
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 410 Views
  • 1 replies
  • 0 likes

Logged out.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 348 Views
  • 1 replies
  • 1 likes
  • Account
  • 348 Views
  • 1 replies
  • 1 likes

Logged out of my account

PlanFreeCountryUSADeviceiPhone 7 Plus Operating SystemiOS 10 My Question or IssueI was recently logged out of my Spotify account that has family premium. I haven’t changed the password or username, but it won’t let me log back in. I don’t remember th...

  • Newbie
  • Plan Free Country USA Device iPhone 7 Plus  Operating System iOS 10   My Question or Issue I was recently logged out of my Spotify account that has family premium. I haven’t chang...
  • Jᴀᴄᴋ
  • Roadie
  • 683 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Security
  • 683 Views
  • 2 replies
  • 1 likes

Have been logged out of my other account on every device

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was logged out of my account on every device when I woke up this morning. I remember the em...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was l...
  • Jᴀᴄᴋ
  • Roadie
  • 462 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 462 Views
  • 1 replies
  • 0 likes