Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Abraham_1104
  • Visitor
  • 386714 Views
  • 920 replies
  • 107 likes
  • Account
  • 386714 Views
  • 920 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1167379 Views
  • 119 replies
  • 111 likes
  • Account
  • 1167379 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97722 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97722 Views
  • 68 replies
  • 10 likes

I can't sync my new spotify account to my old facebook.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created my first spotify account via facebook. I now created a second spotify account with ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I creat...
  • FamousHerself
  • Music Fan
  • 883 Views
  • 2 replies
  • 0 likes
  • Account
  • 883 Views
  • 2 replies
  • 0 likes

Cant change country - INDIA

Account is saying i am in UK I am in India, indian and on the free spotify, it wont give me the option to change it in the settings, only giving UK as an option ? HELP PLEASE

  • Newbie
  • Account is saying i am in UK    I am in India, indian and on the free spotify, it wont give me the option to change it in the settings, only giving UK as an option ?   HELP PLEASE&...
  • ListenToGlobal
  • Composer
  • 669 Views
  • 1 replies
  • 0 likes
  • Account
  • 669 Views
  • 1 replies
  • 0 likes

Username was changed to Chinese

PlanPremiumCountryUnited StatesDeviceAllOperating SystemAll My Question or IssueLogged in recently to discover that my account's username was changedfrom my name, "Von Storm", to "風啞劇". At first I thought my account had been hacked, but from what I r...

  • Newbie
  • Plan Premium Country United States Device All Operating System All   My Question or Issue Logged in recently to discover that my account's username was changed from my name, "Von Stor...
  • ListenToGlobal
  • Composer
  • 793 Views
  • 1 replies
  • 2 likes
  • Account
  • 793 Views
  • 1 replies
  • 2 likes

Can’t correct country. Went on vacation and when I came back it seems to show the US as my vacation.

I went on vacation and now Spotify has my home country, US, as the vacation location. I have updated my profile but I am still locked out. How can I fix this?

  • Casual Listener
  • I went on vacation and now Spotify has my home country, US, as the vacation location. I have updated my profile but I am still locked out. How can I fix this?  
  • ListenToGlobal
  • Composer
  • 393 Views
  • 3 replies
  • 0 likes
  • Account
  • 393 Views
  • 3 replies
  • 0 likes

Solved!! Benutzer in Winwows App wechseln

Hallo,ich benutze Spotify Family mit der Windows-App auf meinem PC. Ist es möglich mehrere Benutzen in der APP anzumelden die ich dann in der App auswählen kann? Diese Funktion ist zum Beispiel von Netflix bekannt. Da wird beim Start erst gefragt, we...

  • Newbie
  • Hallo, ich benutze Spotify Family mit der Windows-App auf meinem PC.    Ist es möglich mehrere Benutzen in der APP anzumelden die ich dann in der App auswählen kann?    Diese...
  • ListenToGlobal
  • Composer
  • 2847 Views
  • 2 replies
  • 1 likes
  • Login
  • 2847 Views
  • 2 replies
  • 1 likes

Different name shown

Plan: FreeCountry: ItalyDevice: PC & Huawei P9LiteOperating System: Windows 10 & Android 7 Hi.When I registered, one of the fields to fill was:"What should we call you on Spotify", and I entered a name.Why when I access the program or the application...

  • Visitor
  • Plan: Free Country: Italy Device: PC & Huawei P9Lite Operating System: Windows 10 & Android 7   Hi. When I registered, one of the fields to fill was: "What should we call you on S...
  • ListenToGlobal
  • Composer
  • 459 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 459 Views
  • 1 replies
  • 0 likes

Can't log in to facebook & i don't have an email or i can't edit my profile?

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueI logged in with facebook before on my laptop but when i got my new PC, I tried to log in by clicking facebook but nothing happened. I tried to ask for help by using sp...

  • Newbie
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue I logged in with facebook before on my laptop but when i got my new PC, I tried to log in by...
  • ListenToGlobal
  • Composer
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
  • 339 Views
  • 1 replies
  • 0 likes

Can't play any songs

Free/Premium:FreeCountry:Taiwan DevicePCOperating SystemWindows 7 My Question or IssueI can't play any songs , it play for 5 seconds then just stopped, and show the message " Can't play the current song "I have already reinstalled Spotify, but the pr...

  • Newbie
  • Free/Premium:Free Country:Taiwan   Device PC Operating System Windows 7   My Question or Issue I can't play any songs , it play for 5 seconds then just stopped, and show the m...
  • ListenToGlobal
  • Composer
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

Delete or merge old account with new one - cant access email

Hello,I need help. I have an old account on hzl_34 (at) windowslive.com, but I cant access this email anymore and I dont remember my password for this spotify account either. I used facebook to log in. I have this new account, but since my facebook i...

  • Casual Listener
  • Hello, I need help. I have an old account on hzl_34 (at) windowslive.com, but I cant access this email anymore and I dont remember my password for this spotify account either. I used facebook to log...
  • ListenToGlobal
  • Composer
  • 739 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 739 Views
  • 3 replies
  • 0 likes

Facebook Re-Connect

Hello guys, when i sign up to spotify, i signed up with my Facebook account. Few months ago i bored with my name i search for how to change my name on spotify and they said "u can't. u signed up with facebook account." so i disconnected from my faceb...

  • Casual Listener
  • Hello guys, when i sign up to spotify, i signed up with my Facebook account. Few months ago i bored with my name i search for how to change my name on spotify and they said "u can't. u signed up with...
  • ListenToGlobal
  • Composer
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
  • 392 Views
  • 1 replies
  • 0 likes

Forgot Password and Email

My Question: Hello, i recently have a probleme i forgot my Email and Password (i think) and i don't know how to look it up. And for luck I'm still loged in my phone so i can hear atlease somwhere a litle music so yeah can somone help me? LG JT (Alt) ...

  • Casual Listener
  • My Question:   Hello,   i recently have a probleme i forgot my Email and Password (i think) and i don't know how to look it up. And for luck I'm still loged in my phone so i can hear at...
  • JT_Alt
  • Casual Listener
  • 788 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 788 Views
  • 4 replies
  • 0 likes

Can’t find settings on iPhone XS Max

I went to my library and there is no gear anywhere for me to tap. I’m trying to sign out

  • Newbie
  • I went to my library and there is no gear anywhere for me to tap. I’m trying to sign out
  • Loxer
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Desktop shows numbers instead of facebook username&profile picture

Hi, I use Spotify Free on win10 desktop ONLY. I don't use it on mobile.I login with Facebook.From some time now, my (facebook) username and (facebook) profile picture disappeared and now I can see only numbers and no profile picture.So, I tried the t...

  • Regular
  • Hi, I use Spotify Free on win10 desktop ONLY. I don't use it on mobile. I login with Facebook. From some time now, my (facebook) username and (facebook) profile picture disappeared and now I can se...
  • kejt_
  • Community Legend
  • 665 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 665 Views
  • 3 replies
  • 0 likes

Cobrança de R$10 reais após troca de cartão

Mudei a forma de pagamento (cartão de debito para crédito) e me foi cobrado uma taxa no valor de R$10,00 reais. Realizei o pagamento sem ter muita noção do motivo pela cobrança. Estava dando uma lida em alguns tópicos na comunidade e vi várias pessoa...

2E40D737-66D4-46C1-A7EE-29BA3EDB1D91.jpeg
  • Newbie
  • Mudei a forma de pagamento (cartão de debito para crédito) e me foi cobrado uma taxa no valor de R$10,00 reais. Realizei o pagamento sem ter muita noção do motivo pela cobrança. Estava dando uma lida...
  • Bittencourt
  • Spotify Star
  • 652 Views
  • 2 replies
  • 0 likes
  • Account
  • 652 Views
  • 2 replies
  • 0 likes

My premium account has been taken over

PlanPremiumCountryUKDeviceSamsung GalaxyOperating SystemUnknown My Question or IssueI have a premium spotify account that was hacked, the individual logged me out of all my devices then changed the asscoiated email with the account so I cant log back...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy Operating System Unknown    My Question or Issue I have a premium spotify account that was hacked, the individual logged me out of al...
  • Markbizz
  • Gig Goer
  • 1328 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 1328 Views
  • 4 replies
  • 0 likes

Someone else is using my account

Hi, Have a strange situation, Someone else currently is playing songs on my account, if running through Alexa my music will pause and be replaced by whatever he/she is listening to and randomly on my phone it will start showing what they are playing ...

  • Casual Listener
  • Hi,   Have a strange situation,    Someone else currently is playing songs on my account, if running through Alexa my music will pause and be replaced by whatever he/she is listeni...
  • Markbizz
  • Gig Goer
  • 456 Views
  • 3 replies
  • 0 likes
  • Account
  • 456 Views
  • 3 replies
  • 0 likes

Security concerns with spotify connect

I have read https://community.spotify.com/t5/Accounts/Security-hole-Remote-control-devices-on-other-networks-through/td-p/4577666 but unfortunately cannot reply there. I had a guest connected to my receiver via spotify connect. He is still able to co...

  • Newbie
  • I have read https://community.spotify.com/t5/Accounts/Security-hole-Remote-control-devices-on-other-networks-through/td-p/4577666 but unfortunately cannot reply there.   I had a guest con...
  • Ethan_Moore004
  • Composer
  • 251 Views
  • 1 replies
  • 0 likes
  • Security
  • 251 Views
  • 1 replies
  • 0 likes

My account has been replaced

Hello, I had a free Facebook account with all my playslits, my musics on My Phone in France. Today I could not connect with my Facebook account so I created a new account and I logged in with Facebook on this one. I then saw that I no longer had my a...

  • Visitor
  • Hello, I had a free Facebook account with all my playslits, my musics on My Phone in France. Today I could not connect with my Facebook account so I created a new account and I logged in with Faceboo...
  • user-removed
  • Not applicable
  • 247 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 247 Views
  • 2 replies
  • 0 likes

Web Player won't work

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueSo basically web player doesn't work at all. I try to log in with facebook and it just takes me to a page that states ''An error occurred Something went wrong. Try reloading the page....

  • Newbie
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue So basically web player doesn't work at all. I try to log in with facebook and it just takes me to a page that ...
  • Billy-J
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 435 Views
  • 1 replies
  • 0 likes

Solved!! Invasão de conta

Bom, tem dois dias que alguém tem acessado minha conta, eh um usuário gringo, eu já troquei de senha e continua acessando, ele excluiu TODAS minhas playlist e o Spotify tem uma inacessível plataforma de ajuda para casos como este. e agora?

  • Newbie
  • Bom, tem dois dias que alguém tem acessado minha conta, eh um usuário gringo, eu já troquei de senha e continua acessando, ele excluiu TODAS minhas playlist e o Spotify tem uma inacessível plataforma...
  • Luan
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • Security
  • 532 Views
  • 1 replies
  • 0 likes