Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
551927 Views
991 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
130952 Views
74 replies
12 likes
Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account van een vriendin. Die rond die zelfde tijd de student versi...
Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account ...
Roadie
387 Views
1 replies
0 likes
I signed up for Spotify Premium a little over a week ago, and I have to say that I am pretty disappointed. Part of the reason I signed up for the service was for the generated playlists to my own music taste. I have not gotten a daily mix of any kind...
I signed up for Spotify Premium a little over a week ago, and I have to say that I am pretty disappointed. Part of the reason I signed up for the service was for the generated playlists to my own mus...
Spotify Legend
506 Views
2 replies
1 likes
PlanPremiumCountry My Question or Issue Hi, i would like change my country, i cancelled my subscription, but i'm not able to delete my credit card information, it's even necessary to wait to the subscription ends? i would like change it now, but on t...
Plan Premium Country My Question or Issue Hi, i would like change my country, i cancelled my subscription, but i'm not able to delete my credit card information, it's even...
Spotify Legend
463 Views
3 replies
0 likes
Plan Premium Country USA Device MacBook Pro 2019, and iPhoneX Operating System iOS 10 My Question or Issue Last week, I was logged out of my Premium account on both my laptop and my iPhone app with no explanation (I made another account in order to p...
Plan Premium Country USA Device MacBook Pro 2019, and iPhoneX Operating System iOS 10 My Question or Issue Last week, I was logged out of my Premium account on bot...
Spotify Legend
474 Views
2 replies
0 likes
PlanPremiumCountry DeviceAndroit and LinuxOperating System My Question or Issue Hi, My Discover Weekly is riddled with Finnish music that does not fit my taste well. Is there something wrong with the algorithm? Searching for "Finnish" turns up severa...
Plan Premium Country Device Androit and Linux Operating System My Question or Issue Hi, My Discover Weekly is riddled with Finnish music that does not fit my ta...
Spotify Legend
542 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 7My Question or IssueRecently I have been locked out of my account. Upon entering my username and password I received a notice say incorrect password email combination. So, I went to file for a password rec...
Plan Premium Country United States Device iPhone 7 My Question or Issue Recently I have been locked out of my account. Upon entering my username and password I received a notice say in...
Spotify Legend
3900 Views
2 replies
0 likes
PlanPremium for FamilyCountryAUDeviceiPhone Xs My Question or IssueHey there, so apparently on my mobile I was logged into an account that got binded to the family plan that I'm in, however for some reason it had a number/ letter username ( which bec...
Plan Premium for Family Country AU Device iPhone Xs My Question or Issue Hey there, so apparently on my mobile I was logged into an account that got binded to the family plan that I'm ...
Spotify Legend
3020 Views
3 replies
0 likes
I am in need of checking the address of my account. I am in the process of moving and hurridly signed up for a family plan only to now not remember which address I would have used. Thank you,
I am in need of checking the address of my account. I am in the process of moving and hurridly signed up for a family plan only to now not remember which address I would have used. Thank y...
Spotify Star
529 Views
3 replies
0 likes
PlanPremiumCountryUnited Kingdom (England)Deviceold as **bleep** hp laptopOperating SystemWindows 10 My Question or Issuesomeone is logging in to my spotify premium account and has added multiple playlists to my account. they seem to be from brazil o...
Plan Premium Country United Kingdom (England) Device old as **bleep** hp laptop Operating System Windows 10 My Question or Issue someone is logging in to my spotify premium a...
Community Legend
889 Views
1 replies
0 likes
Information:PlanPremiumCountryUnited StatesDeviceiPhone 10, Windows 10Operating SystemiOS 12.3.1, Windows 10 My Question or IssueI logged into my Spotify account today and saw that my display name had been changed. Also, there were 3 playlists that I...
Information: Plan Premium Country United States Device iPhone 10, Windows 10 Operating System iOS 12.3.1, Windows 10 My Question or Issue I logged into my Spotify account today and ...
Spotify Star
617 Views
1 replies
0 likes
Hello community,I've got an account that has been created with Facebook.A couple months ago I changed my Facebook e-mail address since the one I used was very old already. Until today Spotify still has my old e-mail stored, and my username is just a ...
Hello community, I've got an account that has been created with Facebook. A couple months ago I changed my Facebook e-mail address since the one I used was very old already. Until today Spoti...
Composer
323 Views
1 replies
0 likes
Someone hacked my spotify account and kicked me off and put their email in there and now all my playlists are all gone. is there anyway to get them back? Also is there an email to just ask spotify? UGH
Someone hacked my spotify account and kicked me off and put their email in there and now all my playlists are all gone. is there anyway to get them back? Also is there an email to just ask sp...
Composer
323 Views
1 replies
0 likes
Hey Spotify, Its super annoying that I can't change my account name as I made it a long time ago and its a bunch of random letters. When I try to connect with my friends they can never find me because its not even close to my name. I find this so ann...
Hey Spotify, Its super annoying that I can't change my account name as I made it a long time ago and its a bunch of random letters. When I try to connect with my friends they can never find ...
Community Legend
589 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDevice(iPhone 6, General Mobile etab5, Gigabyte p15v2Operating System(iOS 11, Android, Windows 10 My Question or IssueLast nite i was using my account on my tablet and pc after that i slept. When i woke up my account was gone ...
Plan Premium Country Turkey Device (iPhone 6, General Mobile etab5, Gigabyte p15v2 Operating System (iOS 11, Android, Windows 10 My Question or Issue Last nite i was using my...
Spotify Legend
568 Views
3 replies
0 likes
PlanPremiumCountry Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had Sporify premium for 7 years and recently I deleted my Facebook account and my spotify ...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I ha...
Spotify Legend
583 Views
2 replies
1 likes
Hi, i've updated my artist profile picture but it's still showing up as the latest album artwork. Only once you go to my page can you see the new picture. Is there a workaround to always have my profile pic linked to my name in an artist search? Than...
Hi, i've updated my artist profile picture but it's still showing up as the latest album artwork. Only once you go to my page can you see the new picture. Is there a workaround to always have my prof...
Roadie
5886 Views
1 replies
0 likes
Several days ago when I entered my account is listening to music from Spotify Web Player. When I see it the first time I change my Facebook password. But my Spotify account can be entered from my email and a password that I do not know when I put it....
Several days ago when I entered my account is listening to music from Spotify Web Player. When I see it the first time I change my Facebook password. But my Spotify account can be entered from my ema...
Spotify Legend
682 Views
1 replies
0 likes
i wrote my brother name while i was creating adress information.now my family memmber showed his name on invite mail.i want to change my name on my adress just name,i dont want to change my adress
i wrote my brother name while i was creating adress information.now my family memmber showed his name on invite mail.i want to change my name on my adress just name,i dont want to change my adress
Spotify Legend
337 Views
1 replies
0 likes
Hey guys , first of all this is not self promo at all , I do seriously need help with this issue , so the thing is that I accidently created a four artist profiles for my music , 1 (https://open.spotify.com/artist/1wbj7hkZgHENVBvq45JuBU) , 2 (https:/...
Hey guys , first of all this is not self promo at all , I do seriously need help with this issue , so the thing is that I accidently created a four artist profiles for my music , 1 (https:...
Spotify Legend
476 Views
1 replies
0 likes
October I was charged twice for Spotify Premium, once on the 23rd and again on the 30th. This also happened last month in November, I was charged once on the 23rd and then again on the 30th. I would like to find out how to fix this problem before it ...
October I was charged twice for Spotify Premium, once on the 23rd and again on the 30th. This also happened last month in November, I was charged once on the 23rd and then again on the 30th. I would ...
Spotify Legend
540 Views
1 replies
0 likes
