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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267584 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267584 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13111 Views
  • 6 replies
  • 11 likes
  • Security
  • 13111 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530520 Views
  • 989 replies
  • 113 likes
  • Account
  • 530520 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128310 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128310 Views
  • 74 replies
  • 12 likes

user name in app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question my user name consists of numbers .before this day in user name part consists of my name. ı dont want ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question my user name co...
  • Brunelicia
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Account
  • 509 Views
  • 1 replies
  • 0 likes

Commenting and Liking impossible on this community for me

PlanPremiumCountryUKDeviceChromeOperating SystemMS Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not browse the community signed in as the page “grey out” and unresponsive with all links dead. This happens after after a ...

  • Music Fan
  • Plan Premium Country UK Device Chrome Operating System MS Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can not browse the community signed in as th...
  • Billy-J
  • Spotify Star
  • 842 Views
  • 5 replies
  • 0 likes
  • Account
  • 842 Views
  • 5 replies
  • 0 likes

I can't log in it says I am offline and yet this help says this problem has been fixed?

I have a samsung galaxy s7 edge I had a software update on the 2nd of may and now can't access my Spotify it says I am offline. I have uninstalled, cleared cache switched off and re booted my phone and re installed all to no effect. I looked at the p...

  • Visitor
  • I have a samsung galaxy s7 edge I had a software update on the 2nd of may and now can't access my Spotify it says I am offline. I have uninstalled, cleared cache switched off and re booted my phone a...
  • user-removed
  • Not applicable
  • 1874 Views
  • 2 replies
  • 0 likes
  • Login
  • 1874 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify registration error

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanpremiumCountryNew ZealandDeviceiPhone6sOperating SystemiOS 12.2My Question or IssueMy account is nmsty. I bought the 50% off spo...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan premium Country New Zealand Device iPhone6s Operating System iOS ...
  • Katerina
  • Spotify Legend
  • 2232 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2232 Views
  • 4 replies
  • 0 likes

Solved!! Changing display name in the Spotify Community

I misspelled my name for the community forums. Is there anyway to change it?

  • Newbie
  • I misspelled my name for the community forums. Is there anyway to change it?
  • brymcw
  • Music Fan
  • 1061 Views
  • 1 replies
  • 0 likes
  • Account
  • 1061 Views
  • 1 replies
  • 0 likes

Solved!! Share an account.

Hey,I've got a short and simple question. Is it illegal to share an account by using the same user profile on different devices?

  • Newbie
  • Hey, I've got a short and simple question. Is it illegal to share an account by using the same user profile on different devices?  
  • ontoflow
  • Regular
  • 1313 Views
  • 2 replies
  • 0 likes
  • Account
  • 1313 Views
  • 2 replies
  • 0 likes

Whats is the Secret about this Spotify URL

Hey would like to ask what is behind this spotify url seems weird a "friend" showed me something in his firefox history, just catched the weird spoti url someone got an idea? https://gyazo.com/2240b09c532338a8b66c573078b00f8b

  • Newbie
  • Hey would like to ask what is behind this spotify url seems weird a "friend" showed me something in his firefox history, just catched the weird  spoti url someone got an idea?   https://g...
  • Jᴀᴄᴋ
  • Roadie
  • 1345 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 1345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong please help

I cant enter my home page and i tried another devices i erased spotify and downloaded again but its not fixed PlanPremiumCountryGermanyDeviceiPhone XOperating SystemIOS 12.2 My Question or Issue

B45AFD5F-76EE-448A-A605-7BA7A8C304E8.png
  • Casual Listener
  • I cant enter my home page and i tried another devices i erased spotify and downloaded again but its not fixed  Plan Premium Country Germany Device iPhone X Operating System IOS 12.2 &...
  • Peter
  • Spotify Legend
  • 3449 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
  • 3449 Views
  • 5 replies
  • 1 likes

Tennis Court Flume Remix

Like and Reply, so this song can be added! I know all you EDM & Trap lovers love this song Tennis Court by Lorde Flume Remix, Make this possible!

  • Newbie
  • Like and Reply, so this song can be added! I know all you EDM & Trap lovers love this song Tennis Court by Lorde Flume Remix, Make this possible!
  • Brunelicia
  • Community Legend
  • 1120 Views
  • 1 replies
  • 1 likes
  • Premium
  • 1120 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t view albums

Hifor some reason I can no longer view albums.I’ve updated the app and reset my iPhone but no joy.

  • Newbie
  • Hi for some reason I can no longer view albums. I’ve updated the app and reset my iPhone but no joy.  
  • Peter
  • Spotify Legend
  • 842 Views
  • 2 replies
  • 1 likes
  • Premium
  • 842 Views
  • 2 replies
  • 1 likes

Superuser Contribution unable to create new account

PlanFreeCountryUKDevicesurface tab proOperating System Windows 10 My Question or IssueI am trying to create a new account for my daughter to add her to our family plan but when i go through the sign up process, i complete the Captcha thing and click ...

  • Casual Listener
  • Plan Free Country UK Device surface tab pro Operating System  Windows 10   My Question or Issue I am trying to create a new account for my daughter to add her to our family plan b...
  • Peter
  • Spotify Legend
  • 1164 Views
  • 3 replies
  • 0 likes
  • Login
    Other
  • 1164 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My profile does not come up in search

The issue is that when I search for my own profile on both mac & ios platforms it just does not come up. It's as if I don't have one. I just get the message "not found". I've also tried on other peoples devices with the same results. My playlists com...

  • Regular
  • The issue is that when I search for my own profile on both mac & ios platforms it just does not come up. It's as if I don't have one. I just get the message "not found". I've also tried on other ...
  • Peter
  • Spotify Legend
  • 2255 Views
  • 13 replies
  • 0 likes
  • Account
  • 2255 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Cant change country settings

PlanFreeCountry DeviceWindows PCOperating SystemWindows 10 My Question or IssueAparently I need to change my country settings to use Spotify for whatever reason. When I try to change the Country setting to Costa Rica, its says my Email address is alr...

  • Regular
  • Plan Free Country   Device Windows PC Operating System Windows 10   My Question or Issue Aparently I need to change my country settings to use Spotify for whatever reason. When I ...
  • Peter
  • Spotify Legend
  • 2061 Views
  • 11 replies
  • 0 likes
  • Free
  • 2061 Views
  • 11 replies
  • 0 likes

Superuser Contribution I am not available to pay Premium

PlanPremiumCountryColombia Device Operating SystemAndroid My Question or IssueI have tryed to pay for a Premium account with different credit cards and different days but it have been impossible to pay. What can I do?

  • Casual Listener
  • Plan Premium Country Colombia   Device   Operating System Android   My Question or Issue I have tryed to pay for a Premium account with different credit cards and different ...
  • Peter
  • Spotify Legend
  • 1198 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 1198 Views
  • 7 replies
  • 0 likes

Superuser Contribution Strange account logging/password reset problem

Good day, I have a problem, well my wife has a problem. She want's to login to her's account, but she has forgot her password, so she tried to restore it, but the system says, that such a user doesn't exist. Well, then we tried to create a new accoun...

  • Casual Listener
  • Good day,  I have a problem, well my wife has a problem. She want's to login to her's account, but she has forgot her password, so she tried to restore it, but the system says, that such a user...
  • Peter
  • Spotify Legend
  • 833 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 833 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Recommendations on Home screen is broken

PlanPremium I see this "more like" recommendation around 3 months, but I listened "Hard Bass School" only 25 times almost half a year ago (last.fm information) and really don't want to listen again (but Spotify wants, maybe).The recommendation appear...

S90504-114556.jpg
  • Casual Listener
  • Plan Premium   I see this "more like" recommendation around 3 months, but I listened "Hard Bass School" only 25 times almost half a year ago (last.fm information) and really don't want to lis...
  • Peter
  • Spotify Legend
  • 1141 Views
  • 3 replies
  • 0 likes
  • Other
  • 1141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error Connecting Facebook Account to Spotify Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I successfully connect my Facebook account to my Spotify account? I have two free Spot...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...
  • Peter
  • Spotify Legend
  • 950 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 950 Views
  • 3 replies
  • 0 likes

Disabled account

So my girlfriend family cancled thier subscribtion and we got a message in her gmail that her account has been disabled. Now she cant even go on her account to use spotify free. How do i rocover her account?

  • Newbie
  • So my girlfriend family cancled thier subscribtion and we got a message in her gmail that her account has been disabled. Now she cant even go on her account to use spotify free. How do i rocover her ...
  • Billy-J
  • Spotify Star
  • 624 Views
  • 1 replies
  • 0 likes
  • Account
  • 624 Views
  • 1 replies
  • 0 likes

Spotify Is Not Working On My Realme c1

Hello, Spotify Team The New Version Of Spotify Is Not Working On My Realme c1 Android Device Can Anyone Help.

  • Casual Listener
  • Hello, Spotify Team The New Version Of Spotify Is Not Working On My Realme c1 Android Device Can Anyone Help.
  • Billy-J
  • Spotify Star
  • 848 Views
  • 1 replies
  • 0 likes
  • Account
  • 848 Views
  • 1 replies
  • 0 likes

spotify keeps logging me out

it’s becoming more frequent that when i open the spotify app it’s logged me out and i have to log back in. it’s fine when i’m at home but when it happens when i don’t have internet i can’t log in because i log in with facebook. when i do log in it co...

  • Newbie
  • it’s becoming more frequent that when i open the spotify app it’s logged me out and i have to log back in. it’s fine when i’m at home but when it happens when i don’t have internet i can’t log in bec...
  • Billy-J
  • Spotify Star
  • 1725 Views
  • 1 replies
  • 0 likes
  • Login
  • 1725 Views
  • 1 replies
  • 0 likes