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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398626 Views
  • 948 replies
  • 107 likes
  • Account
  • 398626 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171575 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171575 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99117 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99117 Views
  • 68 replies
  • 10 likes

Superuser Contribution Money has been withdrawn, what account?

PlanPremiumCountry Sweden I have a Premium Family account via PayPal but now I also see another 99sek amount being withdrawn for a regular Premium account. It says SPOTIFY Pxxxxx where xxxxx is some numbers. Who can tell me what account this is conne...

  • Casual Listener
  • Plan Premium Country  Sweden   I have a Premium Family account via PayPal but now I also see another 99sek amount being withdrawn for a regular Premium account. It says SPOTIFY Pxxxxx ...
  • Daisy
  • Spotify Legend
  • 307 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 307 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t download any playlists or songs

I’ve just gotten premium but I can’t download anything to listen to offline (which is literally the purpose of having premium).I can’t download my playlist or songs to offline. I’ve tried everything. I’ve looked at different community posts and all, ...

  • Newbie
  • I’ve just gotten premium but I can’t download anything to listen to offline (which is literally the purpose of having premium). I can’t download my playlist or songs to offline. I’ve tried everythin...
  • Daisy
  • Spotify Legend
  • 10737 Views
  • 1 replies
  • 2 likes
  • Student
  • 10737 Views
  • 1 replies
  • 2 likes

Old account

Is it possible to save/transfer playlist from my old account to my new account? My Question or Issue

  • Casual Listener
  • Is it possible to save/transfer playlist from my old account to my new account?   My Question or Issue  
  • JabmacMicmac
  • Casual Listener
  • 381 Views
  • 4 replies
  • 0 likes
  • Account
  • 381 Views
  • 4 replies
  • 0 likes

username changed, playlist & library gone

Plan : FreeCountry : France/Thailand Operating System : iOS 10 My Question or Issue: I am currently in Thailand although my home country is France. I logged in a few times here in Thailand with no problem about two weeks ago. Today I was having troub...

  • Visitor
  • Plan : Free Country : France/Thailand   Operating System : iOS 10   My Question or Issue:   I am currently in Thailand although my home country is France. I logged in ...
  • Corleyo
  • Music Fan
  • 348 Views
  • 5 replies
  • 0 likes
  • Account
  • 348 Views
  • 5 replies
  • 0 likes

Superuser Contribution Taylor Swift won’t play on any device/platform

Premium user. Went through the whole Taylor Swift v. Spotify and was really excited when she put her music back on Spotify earlier this year. However, no matter what I do, Taylor Swift music will not play with my account. I’ve done everything I could...

  • Newbie
  • Premium user. Went through the whole Taylor Swift v. Spotify and was really excited when she put her music back on Spotify earlier this year.  However, no matter what I do, Taylor Swift music w...
  • Peter
  • Spotify Legend
  • 2640 Views
  • 1 replies
  • 10 likes
  • 2640 Views
  • 1 replies
  • 10 likes

Superuser Contribution Can't Sync my phone and my pc

PlanPremiumCountry ColombiaDeviceHuawei Y7 / PCOperating SystemWindows 10 My Question or IssueI have problems syncronizing my phone with my pc. Neither one recognize the other, as you can see in the pics.

  • Casual Listener
  •   Plan Premium Country  Colombia Device Huawei Y7 / PC Operating System Windows 10   My Question or Issue I have problems syncronizing my phone with my pc. Neither one recog...
  • Guido
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution change bankaccountnumber

PlanPremiumCountry NetherlandsDevice Samsung s7 edgeOperating System Android My Question or IssueCannot change my bankaccount information. I want to pay my subscription from another bankaccount. I did pay the 0,01 euros for authorisation. But i do no...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Samsung s7 edge Operating System Android   My Question or Issue Cannot change my bankaccount information. I want to pay my subscription from...
  • Guido
  • Spotify Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • Account
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium uyeligimi iptal edemiyorum!

Vodafone red ile 3 ay ucretsiz Spotify uyeligi yaptim. Ancak uyeligi iptal etmek istedigimde kendilerinin iptal edemediklerini Spotify musteri hizmetleri ile gorusmem gerektigini soyluyorlar. Premium uyeligimi iptal etmem icin yardim edebilir misiniz...

  • Visitor
  • Vodafone red ile 3 ay ucretsiz Spotify uyeligi yaptim. Ancak uyeligi iptal etmek istedigimde kendilerinin iptal edemediklerini Spotify musteri hizmetleri ile gorusmem gerektigini soyluyorlar. Pr...
  • Jemi
  • Spotify Legend
  • 1480 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1480 Views
  • 5 replies
  • 0 likes

artwork for playlist not showing on my facebook links

I'm having trouble sharing one of my playlists on Facebook : it doesn't show the artwork. It doesn't matter how I share it (copy link, or share straight to facebook), and I did try the facebook object debugger without results. (error : We could not r...

  • Casual Listener
  • I'm having trouble sharing one of my playlists on Facebook : it doesn't show the artwork. It doesn't matter how I share it (copy link, or share straight to facebook), and I did try the facebook objec...
  • pulsemandala
  • Casual Listener
  • 585 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 585 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged twice a month

PlanPremiumCountry NorwayDeviceHuawei p20Operating SystemAndroid My Question or Issue So throughout the year, I've realized that my Spotify has been charging me twice a month, or every 12 days, at first.i didn't realise that's what it was, but it tur...

  • Casual Listener
  •   Plan Premium Country  Norway Device Huawei p20 Operating System Android   My Question or Issue  So throughout the year, I've realized that my Spotify has been chargin...
  • Jemi
  • Spotify Legend
  • 800 Views
  • 3 replies
  • 0 likes
  • Premium
  • 800 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently played not my songs

There's a smilar thread but it has been closed and I have been having this issue for more than a month. I open Spotify and see songs, radios and playlists that I have not played. I was in touch with Spotify like a month ago, changed my password and e...

  • Regular
  • There's a smilar thread but it has been closed and I have been having this issue for more than a month. I open Spotify and see songs, radios and playlists that I have not played. I was in touch with ...
  • Guido
  • Spotify Legend
  • 2690 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Security
  • 2690 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't login on computer w/ Facebook

I have Spotify Premium. I use it on my phone. Now I want to login on my computer with Facebook so I can use it on my computer, but it keeps saying that the servers are unavailable. (Error code: 7). This has been going on for a few weeks. I already re...

  • Newbie
  • I have Spotify Premium. I use it on my phone. Now I want to login on my computer with Facebook so I can use it on my computer, but it keeps saying that the servers are unavailable. (Error code: 7). T...
  • Guido
  • Spotify Legend
  • 187 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 187 Views
  • 2 replies
  • 0 likes

Can't log in to Spotify in browser

PlanFreeCountry AustriaOperating SystemWindows 10) My Question or IssueHi Guys. I just wanted to listen on play.spotify.com to some music as always, but I realized that i can't login to my profile anymore. There is no error message, just simply no re...

  • Casual Listener
  • Plan Free Country  Austria Operating System Windows 10)   My Question or Issue Hi Guys. I just wanted to listen on play.spotify.com to some music as always, but I realized that i ca...
  • Jose_M
  • Spotify Star
  • 1739 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Login
  • 1739 Views
  • 1 replies
  • 1 likes

can't access my account

Hello,i can't access my Spotify Account anymore. I can't use the mail address anymore, because i just have the mail adresss for 3 years.I also forgot my password.Now I don't know what to do about it. I want to cancel my premium account, but I just do...

  • Newbie
  • Hello, i can't access my Spotify Account anymore. I can't use the mail address anymore, because i just have the mail adresss for 3 years. I also forgot my password. Now I don't know what to do abo...
  • Jose_M
  • Spotify Star
  • 263 Views
  • 2 replies
  • 0 likes
  • Account
  • 263 Views
  • 2 replies
  • 0 likes

Solved!! Someone else logged on my account

PlanPremiumCountry Czech RepublicDevice(PC, two smartphones)Operating System(Android,Windows 10) My Question or IssueWhen I checked on spotify today, I noticed that someone else was using my account. The devices menu showed devices I've never used an...

  • Casual Listener
  • Plan Premium Country  Czech Republic Device (PC, two smartphones) Operating System (Android,Windows 10)   My Question or Issue When I checked on spotify today, I noticed that some...
  • Jose_M
  • Spotify Star
  • 2799 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 2799 Views
  • 1 replies
  • 1 likes

Russian songs on Week discovery

PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid My Question or Issue Hi Everyone,I have an odd problem with my week's discoveries playlist, which is what i mainly listen to on spotify.Since a couple of months or so, my playlist starte...

  • Newbie
  • Plan Premium Country  France Device OnePlus 5 Operating System Android   My Question or Issue  Hi Everyone, I have an odd problem with my week's discoveries playlist, which ...
  • Jᴀᴄᴋ
  • Roadie
  • 584 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 584 Views
  • 1 replies
  • 0 likes

Two accounts in one

Hello, I have a problem with the account!I had an account in which I would activate my family plan with my brother, but when I activated it I ended up activating in another account, to solve the problem I changed the account email that I activated fo...

  • Casual Listener
  • Hello, I have a problem with the account! I had an account in which I would activate my family plan with my brother, but when I activated it I ended up activating in another account, to solve the pr...
  • Lunik
  • Casual Listener
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Spotify favoring songs in your language

Spotify seems to favor recommend me songs in my own language (danish) even though the playlist they are recommended for has few if any songs in it in that language. It's a little annoying cause i more often than not dislike music in my own language a...

  • Newbie
  • Spotify seems to favor recommend me songs in my own language (danish) even though the playlist they are recommended for has few if any songs in it in that language. It's a little annoying cause i mor...
  • matthewoli98
  • Gig Goer
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Re: Access to Spotify account after deleting Facebook

Hi, hoping I can jump on this reponse to get an answer to a related issue. I deleted my Facebook account, which my email address for Spotify was linked to. My Spotify account still has access as it started off as an isolated account and was later lin...

  • Newbie
  • Hi, hoping I can jump on this reponse to get an answer to a related issue.   I deleted my Facebook account, which my email address for Spotify was linked to. My Spotify account still has acces...
  • matthewoli98
  • Gig Goer
  • 548 Views
  • 4 replies
  • 0 likes
  • 548 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify two accounts

hey this morning i opened spotify and my account was logged out. My username wasn't working so i updated spotify and tried again. it still wasn't working so i did a password reset with my email and now i have two accounts accociated with my email add...

  • Newbie
  • hey this morning i opened spotify and my account was logged out. My username wasn't working so i updated spotify and tried again. it still wasn't working so i did a password reset with my email and n...
  • Daisy
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 163 Views
  • 1 replies
  • 0 likes