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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282544 Views
  • 830 replies
  • 88 likes
  • Account
  • 282544 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134201 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134201 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76175 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76175 Views
  • 63 replies
  • 8 likes

Can't login Spotify

I can't login Spotify on my Android device. The write "Unable to login. Either the Username or Password is incorrect", but I can login on my computer . Help my please

  • Newbie
  • I can't login Spotify on my Android device. The write "Unable to login. Either the Username or Password is incorrect", but I can login on my computer . Help my please 
  • Luke
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Problem in logging in.

I can't login with my username and password!The app says your username and password combination doesn't match a Spotify account but im sure that I'm typing them correctly!What Can I do now to have access again?

  • Newbie
  • I can't login with my username and password! The app says your username and password combination doesn't match a Spotify account but im sure that I'm typing them correctly! What Can I do now to hav...
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

New unfamiliar songs added to my playlists

For months I've been having this issue. I rarely add songs to my favorites playlist but lately, every time I log on there is a new song in there. I'm 100 percent sure I didn't add it myself. It's always a song I don't know, esometimes even 2 and it i...

unfamiliar song.PNG
  • Newbie
  • For months I've been having this issue. I rarely add songs to my favorites playlist but lately, every time I log on there is a new song in there. I'm 100 percent sure I didn't add it myself. It'...
  • Luke
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • Playlist
  • 469 Views
  • 1 replies
  • 0 likes

My playlists are gone; other ones appear

When I log in, I see a lot of playlists appear that I have never made. My own playlists however are all gone! What's happening?

  • Casual Listener
  • When I log in, I see a lot of playlists appear that I have never made. My own playlists however are all gone! What's happening?
  • Luke
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 1 replies
  • 0 likes

Won't let me login woth facebook

It will not let me login with facebook

  • Newbie
  • It will not let me login with facebook
  • Luke
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

playlists getting lost ?

Hey therei have an account in NZ for Spotify premium in connection with a mobile prepaid plan ...now im back in my home country and i want to change the spotify account in a premium account without the mobile thing but i just read that i have to canc...

  • Newbie
  • Hey there i have an account in NZ for Spotify premium  in connection with a mobile prepaid plan ... now im back in my home country and i want to change the spotify account in a premium account...
  • Luke
  • Spotify Star
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

error when logging in with facebook or email

I have not been able to login with any email account, nor with Facebook, it says "username / password invalid" and when I want to create a new account it says "we have not been able to log in" and it does not let me create and then says that the mail...

  • Newbie
  • I have not been able to login with any email account, nor with Facebook, it says "username / password invalid" and when I want to create a new account it says "we have not been able to log in" and it...
  • Luke
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Free spotify

I have the app and I have a free spotify and I try logging in and it don' allow me it says password or username is incorrect. I did the reset password and still not allowed to log in. I appreciate the help and your time.

  • Newbie
  • I have the app and I have a free spotify and I try logging in and it don' allow me it says password or username is incorrect. I did the reset password and still not allowed to log in. I appreciate th...
  • Luke
  • Spotify Star
  • 735 Views
  • 1 replies
  • 0 likes
  • 735 Views
  • 1 replies
  • 0 likes

I phone app not logging in

I go to log in and get a pop up box saying Spotify can only be used for 14 days abroad.... I’m not abroad.... help please!!!

  • Newbie
  • I go to log in and get a pop up box saying Spotify can only be used for 14 days abroad.... I’m not abroad.... help please!!!
  • Luke
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Cant login

Hi Can you help me to fix my problem? my problem is i cant login but my email and password are correct

  • Newbie
  • Hi  Can you help me to fix my problem?  my problem is i cant login but my email and password are correct
  • Luke
  • Spotify Star
  • 800 Views
  • 1 replies
  • 0 likes
  • 800 Views
  • 1 replies
  • 0 likes

username

When I originally created my Spotify account it was connected to my Facebook. I have since deleted my Facebook and now my username is just a bunch of numbers. Can I please change this?

  • Newbie
  • When I originally created my Spotify account it was connected to my Facebook. I have since deleted my Facebook and now my username is just a bunch of numbers. Can I please change this?
  • Luke
  • Spotify Star
  • 803 Views
  • 1 replies
  • 2 likes
  • 803 Views
  • 1 replies
  • 2 likes

All playlists deleted

Yesterday while in class my spotify started playing a random playlist, so I immediately logged out of all devices and changed my password. Asked everyone possible if they had accessed my account, but noone had. After this happened I also noticed that...

  • Newbie
  • Yesterday while in class my spotify started playing a random playlist, so I immediately logged out of all devices and changed my password. Asked everyone possible if they had accessed my account, but...
  • Luke
  • Spotify Star
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Logging out automatically after logging in

I accidentally logged out of my account, yesterday and then, after resetting my password (as i forgot the original), logged in successfully and played music. But after some hours i opened the app and found that I'm logged out again, therefore i logge...

  • Newbie
  • I accidentally logged out of my account, yesterday and then, after resetting my password (as i forgot the original), logged in successfully and played music.  But after some hours i opened the ...
  • Luke
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Can't log into my account.

It keeps saying username or password is incorrect. Or it logs in for a second, says your offline nd logs out again before giving me a chance to do anything. This has been happening since the past 2 hours now.

  • Newbie
  • It keeps saying username or password is incorrect. Or it logs in for a second, says your offline nd logs out again before giving me a chance to do anything. This has been happening since the past 2 h...
  • Luke
  • Spotify Star
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes

leoleesgardens account doenst exist ? despite beingcharged

Hello the account i am contacting you through is not the account i want to be using. I have been charged 9.99 for the account Leoleesgardens. which woud be fine if spotify actually said the account existed ! i can not log in. in any way, and i am bei...

  • Visitor
  • Hello the account i am contacting you through is not the account i want to be using.  I have been charged 9.99 for the account Leoleesgardens. which woud be fine if spotify actually said the ac...
  • Jose_M
  • Spotify Star
  • 4229 Views
  • 5 replies
  • 1 likes
  • Login
  • 4229 Views
  • 5 replies
  • 1 likes

Solved!! Can't log in on the Spotify App

Good morning!I have a Premium Plan and I can't log in my account.I reset my password in the web page, I managed to do it and logged in in the web page. Then I tried to log in in my app, both on my computer and my phone, and it kept saying that my ema...

  • Casual Listener
  • Good morning! I have a Premium Plan and I can't log in my account. I reset my password in the web page, I managed to do it and logged in in the web page. Then I tried to log in in my app, both on m...
  • MauriceMV
  • Spotify Star
  • 3131 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 3131 Views
  • 3 replies
  • 0 likes

Useername and Email

PlanFree/Premium Country SwedenDeviceSamsungOperating System My Question or Issue Why is it that when I use my Username to log on to spotify I come in to "my account", with all my playlists, no premium and there is a picture of my brother? (he also u...

  • Newbie
  • Plan Free/Premium  Country  Sweden Device Samsung Operating System     My Question or Issue  Why is it that when I use my Username to log on to spotify I come in to...
  • Jose_M
  • Spotify Star
  • 856 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 856 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative Playlists Privacy / Followers Privacy

PlanPremiumCountryUKDeviceAllOperating SystemAll My Question or IssueHi, I would like to create a collaborative playlist in which the followers are private to each other. This provides them with the opportunity to collaborate anonymously and communic...

  • Visitor
  • Plan Premium Country UK Device All Operating System All   My Question or Issue Hi,    I would like to create a collaborative playlist in which the followers are private to ...
  • Guido
  • Spotify Legend
  • 1122 Views
  • 1 replies
  • 0 likes
  • Security
  • 1122 Views
  • 1 replies
  • 0 likes

[Account] Change Username

PlanPremiumCountry United StatesDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue When I signed up and registered my account I created the username EluminizaKarin. This username appears on certain things like if I want to logout...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  When I signed up and registered my account I created th...
  • EthanS1
  • Community Legend
  • 1536 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1536 Views
  • 1 replies
  • 0 likes

Does NOT let me log in

It doesnt give a option to log in it automatically goes to a free log in. yes i have tried redownloading multiple times. i have even tried to switch icloud account and it does the same thing. just doesnt give me a option to log in on the app.PlanPrem...

  • Newbie
  • It doesnt give a option to log in it automatically goes to a free log in. yes i have tried redownloading multiple times. i have even tried to switch icloud account and it does the same thing. ju...
  • Jose_M
  • Spotify Star
  • 861 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 861 Views
  • 1 replies
  • 1 likes