Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9776 Views
  • 3 replies
  • 9 likes
  • Security
  • 9776 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491396 Views
  • 981 replies
  • 111 likes
  • Account
  • 491396 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213228 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213228 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122313 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122313 Views
  • 72 replies
  • 12 likes

Problemas com o E-mail cadastrado

PlanPremiumCountry BrasilDeviceiPhone 6SOperating SystemiOS 10 My Question or Issue Quando edito o perfil para alterar e-mail o Spotify não permite, pois não deixa trocar ou incluir um novo e-mail. Como fazer para trocar o e-mail, pois o que utilizo ...

  • Newbie
  • Plan Premium Country  Brasil Device iPhone 6S Operating System iOS 10   My Question or Issue  Quando edito o perfil para alterar e-mail o Spotify não permite, pois não d...
  • Bittencourt
  • Spotify Star
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Billing Issues

I have a problem with my billing. I signed up for spotify 3 months ago on the 15th March but around the 7th of each month it keeps telling me how payment has failed so is there anyway I can change this because it is getting frustrating. I also have h...

  • Newbie
  • I have a problem with my billing. I signed up for spotify 3 months ago on the 15th March but around  the 7th of each month it keeps telling me how payment has failed so is there anyway I can cha...
  • Bittencourt
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 463 Views
  • 1 replies
  • 0 likes

Restabelecer acesso ao Plano Familiar

Olá, estou tentando restabelecer meu plano familiar, recebo o convite e não consigo entrar... eu já estava nesse plano familiar antes, e não sei o motivo de eu ter saído.Agora não consigo aceitar o convite, e não quero fazer um novo cadastro pois vou...

  • Newbie
  •   Olá, estou tentando restabelecer meu plano familiar, recebo o convite e não consigo entrar... eu já estava nesse plano familiar antes, e não sei o motivo de eu ter saído. Agora não consigo a...
  • Bittencourt
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soitify login problem on samsung gear sport / Problema accesso Spotify su Samsung gear sport

Hi to all, i'm trying to use spotify offline on my gear sport (i have the premium account)I can't login on Spotify gear sport app with facebook account so i'm trying to get a device password but when i click to the button (see the screen attached) i ...

  • Newbie
  •  Hi to all,   i'm trying to use spotify offline on my gear sport (i have the premium account) I can't login on Spotify gear sport app with facebook account so i'm trying to get a device ...
  • SergioDavid
  • Roadie
  • 1264 Views
  • 1 replies
  • 0 likes
  • 1264 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my saved artists, albuns and playlists have desapeared

PlanFamilyCountryBrasilDeviceMotorola and PCOperating SystemAndroid Oreo and Windows 10 My Question or Issue All my saved artists, albuns and playlists have desapeared. In place, appeared content that I do not know. To make matters worse, sometimes i...

  • Newbie
  • Plan Family Country Brasil Device Motorola and PC Operating System Android Oreo and Windows 10   My Question or Issue   All my saved artists, albuns and playlists have desap...
  • SergioDavid
  • Roadie
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do you hide what you're playing?

I've had someone on Facebook mention a song I've played recently. Firstly I don't have a clue how they are seeing this but how do I stop it? I thought I had disabled this in settings but it's really not clear if you have or not. Spotify is so frustra...

  • Newbie
  • I've had someone on Facebook mention a song I've played recently. Firstly I don't have a clue how they are seeing this but how do I stop it?   I thought I had disabled this in settings but it'...
  • SergioDavid
  • Roadie
  • 506 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme sorunu (ininal)

Merhaba,premium satın almaya çalışıyorum kartımdan 0,99 TL çekiliyor sonra 0,99 TL geri geliyor yardımcı olurmusunuz?

  • Newbie
  • Merhaba,premium satın almaya çalışıyorum kartımdan 0,99 TL çekiliyor sonra 0,99 TL geri geliyor yardımcı olurmusunuz?
  • SergioDavid
  • Roadie
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

Not letting me log in

Everytime I try logging in to my spotify account it comes up with the message ‘you can only use spoifty abroad for 14 days’ can someone help?

  • Newbie
  • Everytime I try logging in to my spotify account it comes up with the message ‘you can only use spoifty abroad for 14 days’ can someone help?
  • Maxim
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 632 Views
  • 1 replies
  • 0 likes

Reserved money on account

i have canceled my subskription, but you have still reserved 2x 99 kroner. I Want you to release them. 42760509 Denmark.

  • Newbie
  • i have canceled my subskription, but you have still reserved 2x 99 kroner. I Want you to release them.     42760509 Denmark. 
  • calinn
  • Composer
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

cant log in with email

I can not enter with mail and password, but if I enter via facebook, its fine. if instead of email enter the account number and the password can already log in portugal windows 10

  • Newbie
  •   I can not enter with mail and password, but if I enter via facebook, its fine.  if instead of email enter the account number and the password can already log in   portugal &nbsp...
  • calinn
  • Composer
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't show all albums

My problem is that spotify sometimes doesn't show me all albums or even no album at all of the artist I'm looking for. However, when I'm on my friends account the albums exist on spotify it's just my account that can't see them. How can I fix this?

  • Newbie
  • My problem is that spotify sometimes doesn't show me all albums or even no album at all of the artist I'm looking for. However, when I'm on my friends account the albums exist on spotify it's just my...
  • e8u-hb_z5o8jh
  • Newbie
  • 5909 Views
  • 6 replies
  • 5 likes
  • Other
  • 5909 Views
  • 6 replies
  • 5 likes

Solved!!Superuser Contribution Is it possible to have separate passwords for account and Spotify?

PlanFree/Premium CountryAny DeviceAny Operating SystemAny My Question or Issue Is it possible to have different passwords for the online account and Spotify music on devices? I ask because my account was hacked eariler, twice, (it's been resolved now...

  • Casual Listener
  • Plan Free/Premium   Country Any   Device Any   Operating System Any   My Question or Issue   Is it possible to have different passwords for the online acco...
  • Alfredo
  • Roadie
  • 1639 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 1639 Views
  • 3 replies
  • 0 likes

Past month's listening history

Plan: PremiumCountry: U.K.Device: iPhone SE My Question or Issue: I was listening to a playlist (https://open.spotify.com/user/2000trees/playlist/4g6VEEvY7a0ehLGr6D5Hmr) loads over the last few weeks, only to find that a few days ago all the amazing ...

  • Casual Listener
  •   Plan: Premium Country: U.K. Device: iPhone SE   My Question or Issue:   I was listening to a playlist (https://open.spotify.com/user/2000trees/playlist/4g6VEEvY7a0ehLGr6D5Hmr)...
  • Loxer
  • Community Legend
  • 3014 Views
  • 3 replies
  • 0 likes
  • 3014 Views
  • 3 replies
  • 0 likes

Bought Premium Cant Find Account ?!?!"??!?!?

I just bought Premium and now i cant find my Account, It said the name was Nimijin on the phone but when i tried to log in on the pc it said that there is no account with the name Nimijin, what kind **bleep** is that ? On top of that now im logged ou...

  • Casual Listener
  • I just bought Premium and now i cant find my Account, It said the name was Nimijin on the phone but when i tried to log in on the pc it said that there is no account with the name Nimijin, what kind ...
  • Nimijin
  • Casual Listener
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 517 Views
  • 1 replies
  • 0 likes

[Account] Change Username

Is there a way I can change my username? It's just a bunch of numbers and letters.

  • Newbie
  • Is there a way I can change my username? It's just a bunch of numbers and letters. 
  • Maxim
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Valor de R$10,00 reais cobrado!

Tenho uma conta free vinculada com o Facebook faz um tempo, mas não usava. Hoje, entrei nela e comecei o período de 30 dias Premium, e em seguida ja cadastrei o cartão. Foi cobrado uma taxa de R$10,00 no cartão de crédito e a conta continua como free...

  • Newbie
  • Tenho uma conta free vinculada com o Facebook faz um tempo, mas não usava. Hoje, entrei nela e comecei o período de 30 dias Premium, e em seguida ja cadastrei o cartão. Foi cobrado uma taxa de R$10,0...
  • Bittencourt
  • Spotify Star
  • 15322 Views
  • 27 replies
  • 1 likes
  • 15322 Views
  • 27 replies
  • 1 likes

How to block an artist

A Colleague tried to be funny when I didn't lock my computer at work, and played a song from K3, which I really don't like.He didn't click follow, or added it to my songs.Since then I get songs from this artist in my release radar or sometimes in my ...

  • Casual Listener
  • A Colleague tried to be funny when I didn't lock my computer at work, and played a song from K3, which I really don't like. He didn't click follow, or added it to my songs. Since then I get songs f...
  • mcowg
  • Casual Listener
  • 16565 Views
  • 4 replies
  • 17 likes
  • Account
    Premium
  • 16565 Views
  • 4 replies
  • 17 likes

Superuser Contribution Changing account on device

How can I change automatic main account log in on a device to a personal profile account under family premium? Thanks

  • Newbie
  • How can I change automatic main account log in on a device to a personal profile account under family premium? Thanks 
  • SergioDavid
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 541 Views
  • 1 replies
  • 0 likes