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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255955 Views
  • 782 replies
  • 81 likes
  • Account
  • 255955 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126576 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126576 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69808 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69808 Views
  • 63 replies
  • 8 likes

Solved!! Unable to link Facebook to current account

Hi guys, I have an issue.I have created a Spotify account using my Facebook account a while back, but it is not being used. I have a different account which I use daily - but am unable to connect to Facebook because it is linked to the previous not-u...

  • Casual Listener
  • Hi guys, I have an issue. I have created a Spotify account using my Facebook account a while back, but it is not being used. I have a different account which I use daily - but am unable to conn...
  • adarstein
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • Account
  • 439 Views
  • 2 replies
  • 0 likes

Solved!! Someone else is using my account. Help

Today someone started using my account to listen to some Swedish music in my Spotify acc through a Motorola device, I'm sure I dont know this person so he got to enter my acc somehow. I changed the password of my spoti and e-mail acc just in case.I d...

  • Casual Listener
  • Today someone started using my account to listen to some Swedish music in my Spotify acc through a Motorola device, I'm sure I dont know this person so he got to enter my acc somehow. I changed the p...
  • kenneth79
  • Newbie
  • 365 Views
  • 2 replies
  • 0 likes
  • Security
  • 365 Views
  • 2 replies
  • 0 likes

Hacker deleted saved music and playlists

Someone logged into my account. I've signed out everywhere and reset the password. While they were logged in they were able to delete all of my saved playlists and music from my music library. Is there any way for me to restore this? I know you can r...

  • Newbie
  • Someone logged into my account. I've signed out everywhere and reset the password. While they were logged in they were able to delete all of my saved playlists and music from my music library. Is the...
  • 11102687289
  • Newbie
  • 1230 Views
  • 7 replies
  • 4 likes
  • 1230 Views
  • 7 replies
  • 4 likes

UPDATE PAYMENT DETAILS NOT WORKING

I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was missed and it says I only have a few days left. The pag...

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  • Casual Listener
  • I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was miss...
  • mistrosigma
  • Newbie
  • 2770 Views
  • 24 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 2770 Views
  • 24 replies
  • 10 likes

PLeas help

Hi, I have a problem, I have a username: Senor, but I do not remember the password, even when I try and change it, I have no email I will send it to ... can anyone help me

  • Casual Listener
  • Hi, I have a problem, I have a username: Senor, but I do not remember the password, even when I try and change it, I have no email I will send it to ... can anyone help me
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Account
  • 250 Views
  • 3 replies
  • 0 likes

Lost my premium account by changing password...H E L P !

Within the last weeks it happend frequent that during using Spotify-Connect (to switch between my Mac Book and my Sony-Android Smartphone) some devices appeared that I diddn´t know and that were´nt logged in in my account. Those devices changed somet...

  • Casual Listener
  • Within the last weeks it happend frequent that during using Spotify-Connect (to switch between my Mac Book and my Sony-Android Smartphone) some devices appeared that I diddn´t know and that were´nt l...
  • songassistant
  • Composer
  • 551 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 551 Views
  • 1 replies
  • 0 likes

account kwijt

Hallo,Ik heb de volgende vraag. Ik heb een premium account, maar bij het inloggen kom ik bij een free account. Het premium account was gekoppeld aan inloggen via facebook (op een telefoon) terwiijl op het zelfde mailadres ook een free account was aan...

  • Newbie
  • Hallo, Ik heb de volgende vraag. Ik heb een premium account, maar bij het inloggen kom ik bij een free account. Het premium account was gekoppeld aan inloggen via facebook (op een telefoon) terwiijl...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Spotify gekoppeld aan een ander account?

help!Mijn spotify is kennelijk verbonden met het account van de spotify van mn werk... als ik nu inlog op mijn eigen spotify zijn al mn afspeellijsten weg en als ik mijn afspeellijst zoek is de naam van de gebruiker een hoop cijfers en letters terwij...

  • Newbie
  • help! Mijn spotify is kennelijk verbonden met het account van de spotify van mn werk... als ik nu inlog op mijn eigen spotify zijn al mn afspeellijsten weg en als ik mijn afspeellijst zoek is de naa...
  • ravimeijer
  • Newbie
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 446 Views
  • 1 replies
  • 0 likes

Change language set up

The language set up on my account is not the proper one. Anyone who knows how to change the language?

  • Newbie
  • The language set up on my account is not the proper one. Anyone who knows how to change the language?
  • BigFurryMonster
  • Regular
  • 83618 Views
  • 81 replies
  • 4 likes
  • 83618 Views
  • 81 replies
  • 4 likes

Solved!! Spotify Premmium Download Feature

Hello, I was wondering since when I had premmium I downloaded songs from my playlist. My premmium has expired now. Will I still be able to listen to the songs I had downloaded when I'm offline?

  • Newbie
  • Hello, I was wondering since when I had premmium I downloaded songs from my playlist. My premmium has expired now. Will I still be able to listen to the songs I had downloaded when I'm offline?
  • Maxim
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Claiming Spotify for Artists

I'd just like to ask what happens when I claim Spotify for Artists? Does the existing user profile still exists? Can you access both of them from the same account? Thank you for your help

  • Visitor
  • I'd just like to ask what happens when I claim Spotify for Artists? Does the existing user profile still exists? Can you access both of them from the same account?   Thank you for your help 🙂
  • Maxim
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Worst hacker ever?

Hi, someone entered in my account, didn't change my password (which I already changed to avoid happenning again), deleted my playlist and added their with some **bleep**ty songs. I went to check the device manager and nothing but my cell phone was co...

  • Casual Listener
  • Hi, someone entered in my account, didn't change my password (which I already changed to avoid happenning again), deleted my playlist and added their with some **bleep**ty songs. I went to check the ...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Hacked Account

My account has been hacked. Someone keeps playing differet music and changing devices. I get tons of password reset requests in my email. Some other notes- I have reset my password since the hack started- My email account is secure (it's two factor a...

  • Casual Listener
  • My account has been hacked. Someone keeps playing differet music and changing devices. I get tons of password reset requests in my email.    Some other notes - I have reset my password s...
  • Maxim
  • Spotify Star
  • 621 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 621 Views
  • 5 replies
  • 0 likes

I can't login on my Android

I've been having this issue for almost a week now and there is still no solution for this. I can login on all my other devices except on my Android. I'm running the latest versions on all platforms and I've tried everything recommended to me but noth...

  • Casual Listener
  • I've been having this issue for almost a week now and there is still no solution for this.   I can login on all my other devices except on my Android. I'm running the latest versions on all pl...
  • IlhamPrabaswara
  • Casual Listener
  • 374 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 374 Views
  • 6 replies
  • 0 likes

Superuser Contribution I want to speak to someone on the phone

i have been a loyal customer for well over 2 years now. i want to talk to a customer service rep ON THE PHONE. asap please contact me at my email with a phone number. if i cant get this fixed, i will likely have to cut my service. Rob

  • Newbie
  • i have been a loyal customer for well over 2 years now. i want to talk to a customer service rep ON THE PHONE. asap   please contact me at my email <snip - mod.> with a phone number.&n...
  • AltiQ
  • Newbie
  • 37353 Views
  • 27 replies
  • 24 likes
  • 37353 Views
  • 27 replies
  • 24 likes

User name problem

I created an account and chose my user name but now my user name seems something very different even impossible to remember and seach by my friends on spotify. Any help please?

  • Newbie
  • I created an account and chose my user name but now my user name seems something very different even impossible to remember and seach by my friends on spotify. Any help please?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Can't Login

When I created my account I accidentally entered my email incorrectly, and for some reason my password that has always worked and never changed, it is now not working. However, I can't change my password because I can't access the incorrect email add...

  • Newbie
  • When I created my account I accidentally entered my email incorrectly, and for some reason my password that has always worked and never changed, it is now not working. However, I can't change my pass...
  • user-removed
  • Not applicable
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Signing in

I need to know what my password an username for Spotify

  • Newbie
  • I need to know what my password an username for Spotify
  • phan_times
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Credit Card Issues

Hello everyone, I want to know if theres a way for me to change the payment details when it comes to the number of payments i have to do each month.When i got my credit card receipt, it shows the $8.000 divided in 12 payments, that means I'm gonna sp...

  • Newbie
  • Hello everyone,  I want to know if theres a way for me to change the payment details when it comes to the number of payments i have to do each month. When i got my credit card receipt, it show...
  • user-removed
  • Not applicable
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Artist Account Madness!

Okay so I used to use Spotify with a Facebook login.I used Tunecore to get my music on Spotify, then followed their instructions to create a new Spotify account (with an email address, they said don't do anything with Facebook) so I could then apply ...

  • Casual Listener
  • Okay so I used to use Spotify with a Facebook login. I used Tunecore to get my music on Spotify, then followed their instructions to create a new Spotify account (with an email address, they said do...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes