Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306555 Views
  • 870 replies
  • 98 likes
  • Account
  • 306555 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140251 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140251 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81289 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81289 Views
  • 64 replies
  • 9 likes

Superuser Contribution Can't connect existing account to Facebook

Hi! My issue at the moment is exactly as the title states; I also know the cause.I have a Spotify account that's not connected to Facebook, but way back when I also logged into Spotify using my Facebook account.Now, when I try to connect my non-Faceb...

  • Newbie
  • Hi!   My issue at the moment is exactly as the title states; I also know the cause. I have a Spotify account that's not connected to Facebook, but way back when I also logged into Spotify usi...
  • JuanSebastian
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Ik wil premium opzeggen maar ben inlog gegevens en email kwijt

hulp gevraagd. Ik wil mijn zoon Premium opzeggen maar hij is zijn inlog gegevens en e-mail kwijt.

  • Newbie
  • hulp gevraagd.  Ik wil mijn zoon Premium opzeggen maar hij is zijn inlog gegevens en e-mail kwijt.
  • Hubo
  • Community Legend
  • 2691 Views
  • 1 replies
  • 0 likes
  • 2691 Views
  • 1 replies
  • 0 likes

Solved!! Was passiert mit Premium-Account wenn Handy-Mobilvertrag ausläuft

Servus zusammen, ich habe meinen D1-Mobilvertrag gekündigt. An diesen Vertrag war ein Spotify-Premium-Account gekoppelt bzw. den gab es gratis dazu. Nun meine Frage: Was passiert mit meinem Premium-Account? Gehe ich richtig der Annahme, dass sich die...

  • Newbie
  • Servus zusammen,   ich habe meinen D1-Mobilvertrag gekündigt. An diesen Vertrag war ein Spotify-Premium-Account gekoppelt bzw. den gab es gratis dazu. Nun meine Frage: Was passiert mit meinem ...
  • Maxim
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 422 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I CAN'T EVEN CREATE AN ARTIST ACCOUNT

HELLO! I am producing music and I'm a rapper, I just wanted to create an Artist account, I just downloaded the Artists App then in the login I've entered with my spotify informations, after that , there is a part " Get Access " then I write my name o...

  • Casual Listener
  • HELLO!  I am producing music and I'm a rapper, I just wanted to create an Artist account, I just downloaded the Artists App then in the login I've entered with my spotify informations, after th...
  • JochSejo
  • Newbie
  • 6608 Views
  • 3 replies
  • 0 likes
  • 6608 Views
  • 3 replies
  • 0 likes

Spotify is charging two times the price to my card.

Good evening, a few moments ago it came to my knowledge that my bank account shows two charges ( which are form Spotify). By this I mean that they are charging me the service twice.

  • Newbie
  • Good evening, a few moments ago it came to my knowledge that  my bank account shows two charges ( which are form Spotify). By this I mean that they are charging me the service twice.
  • Robert_W
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

over charged.

From *snip* charged twice in 2 weeks. $17.99 march 18 and $11.99 April 1st. Please repay me immediately.

  • Newbie
  • From *snip*  charged twice in 2 weeks. $17.99 march 18 and $11.99 April 1st. Please repay me immediately. 
  • Robert_W
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 310 Views
  • 1 replies
  • 0 likes

forgot password and email

Hello, I forgot my password and my email for my account. And can't logging anymore. But I still pay my subscription. Can anybody help me?

  • Newbie
  • Hello,  I forgot my password and my email for my account. And can't logging anymore. But I still pay my subscription.  Can anybody help me?
  • Robert_W
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Signed up for premium with phone number

Please help,I signed up for the 60 day trial with my phone number and now cannot log in to cancel it, in fact, I cannot find any details of my account anywhere.How do i log in?

  • Newbie
  • Please help, I signed up for the 60 day trial with my phone number and now cannot log in to cancel it, in fact, I cannot find any details of my account anywhere. How do i log in?
  • Robert_W
  • Community Legend
  • 1462 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 1462 Views
  • 1 replies
  • 1 likes

You must provide a valid Spotify URI value

I’m trying to create a new post in the share playlists area. When I paste the link, I’m getting this error message: You must provide a valid Spotify URI value and I’m not able to post. However, the link works in an existing post. Any suggestions?

  • Roadie
  • I’m trying to create a new post in the share playlists area. When I paste the link, I’m getting this error message:    You must provide a valid Spotify URI value   and I’m not able...
  • mrrockmusic6886
  • Roadie
  • 584 Views
  • 1 replies
  • 0 likes
  • Account
  • 584 Views
  • 1 replies
  • 0 likes

Account Premium omaggio per 60 giorni

Dopo aver inserito i dati ad un link mandato da Spotify per email che mi offriva 60 giorni gratuiti di Spotify premium, il mio account continua ad essere in versione Free e non mi fa accedere alle opzioni Premium, sapreste come risolvere il problema?...

  • Newbie
  • Dopo aver inserito i dati ad un link mandato da Spotify per email che mi offriva 60 giorni gratuiti di Spotify premium, il mio account continua ad essere in versione Free e non mi fa accedere alle op...
  • Dany10
  • Newbie
  • 2797 Views
  • 1 replies
  • 0 likes
  • 2797 Views
  • 1 replies
  • 0 likes

Solved!! Family not getting email to join premium family even though email address is correct

I have invited my son to join my new premium family plan but he isn't receiving the email invitation despite the fact I am using the correct email address. He lives at my current address and currently has a premium subscription. Any help would be app...

  • Casual Listener
  • I have invited my son to join my new premium family plan but he isn't receiving the email invitation despite the fact I am using the correct  email address.  He lives at my current address ...
  • jofri159
  • Newbie
  • 36768 Views
  • 17 replies
  • 0 likes
  • 36768 Views
  • 17 replies
  • 0 likes

How do I claim my artist account with my new account?

I claimed my artist account with my old account, but now that account has been shut down (due to privacy reasons), and I can't reclaim it with my new account. I have written to the Spotify Artist support, but I haven't gotten an answer back yet. Is t...

  • Casual Listener
  • I claimed my artist account with my old account, but now that account has been shut down (due to privacy reasons), and I can't reclaim it with my new account. I have written to the Spotify Artist sup...
  • Maxim
  • Spotify Star
  • 2643 Views
  • 5 replies
  • 0 likes
  • 2643 Views
  • 5 replies
  • 0 likes

Wrong Username

Some minutes ago I creat a new Spotify for my Arstist profile. But my Username is not the Username I took... My Username is something like „fhdehhsrhcdtjhhfdf“ and my name is now always forgiven.

  • Newbie
  • Some minutes ago I creat a new Spotify for my Arstist profile. But my Username is not the Username I took... My Username is something like „fhdehhsrhcdtjhhfdf“ and my name is now always forgiven.
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Want to KEEP Ads with Spotify Premium

Hey all, I love Spotify and I wish to go Premium for all the great benefits to provides for my mobile devices. However, I very much like the intermittent ads that Spotify provides when I am listening to a stream of music. It provides a nice break to ...

  • Casual Listener
  • Hey all,   I love Spotify and I wish to go Premium for all the great benefits to provides for my mobile devices. However, I very much like the intermittent ads that Spotify provides when I a...
  • MiauLightouch
  • Newbie
  • 4224 Views
  • 7 replies
  • 4 likes
  • Premium
  • 4224 Views
  • 7 replies
  • 4 likes

Solved!! Cannot Get Premium

Dear sir/madam, I created a spotify account which linked to my Facebook account. I got Premium for that account successfully. Now, I don't want to use Facebook anymore, so that I cancelled the Premium subscription, deleted FB account, created a new s...

  • Casual Listener
  • Dear sir/madam,   I created a spotify account which linked to my Facebook account. I got Premium for that account successfully. Now, I don't want to use Facebook anymore, so that I cancelled t...
  • kieut
  • Casual Listener
  • 1055 Views
  • 5 replies
  • 0 likes
  • 1055 Views
  • 5 replies
  • 0 likes

Solved!! 7 day premium trial vs 30 day trial

Hi everyone! So I signed up for the 30 day premium trial on my mac (which ends May 3rd), but when I went to use my iPhone, it said I had just begun my 7 day premium trial.Does my phone have a shorter trial than my laptop or..? When do I start paying?...

  • Newbie
  • Hi everyone!   So I signed up for the 30 day premium trial on my mac (which ends May 3rd), but when I went to use my iPhone, it said I had just begun my 7 day premium trial. Does my phon...
  • Keanu_C
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Solved!! Registrierung funktioniert nicht

Liebe Community, ich habe einen Family Account und meine Familie eingeladen. Mein Sohn konnte sich auch registrieren und alles funktioniert. Bei meiner Tochter klappt die Registrierung nicht. Auf verschiedenen Rechnern und verschiedenen Browsern über...

  • Regular
  • Liebe Community, ich habe einen Family Account und meine Familie eingeladen. Mein Sohn konnte sich auch registrieren und alles funktioniert. Bei meiner Tochter klappt die Registrierung nicht. Auf ver...
  • Susu2
  • Newbie
  • 23145 Views
  • 17 replies
  • 1 likes
  • Account
  • 23145 Views
  • 17 replies
  • 1 likes

Solved!! Used email from old employer, now can't access account, but still paying for Premium!

I created my account using my email address from previous employer. I changed it before I left, on Facebook, but now I can't access. When I go to apps on Facebook, it shows the new email for Spotify, but when I try to access my account, it will only ...

  • Casual Listener
  • I created my account using my email address from previous employer.  I changed it before I left, on Facebook, but now I can't access.  When I go to apps on Facebook, it shows the new email ...
  • HSHongKong
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Solved!! Where's the search bar

I have registered, chosen the free version, and am logged in, but cannot see a search bar anywhere. There is no Spotify icon on my desktop...how do I actually get started with searching for songs? Thanks...

  • Newbie
  • I have registered, chosen the free version, and am logged in, but cannot see a search bar anywhere.  There is no Spotify icon on my desktop...how do I actually get started with searching for son...
  • NoThanx
  • Newbie
  • 26344 Views
  • 28 replies
  • 2 likes
  • 26344 Views
  • 28 replies
  • 2 likes

Superuser Contribution Unlinking Facebook?

I want to unlink my Facebook from Spotify. I looked at the help article on the subject, but I don't see a settings option when I click the arrow in the top-right corner. I just see "account" and "log out". Nothing about settings under account. I'm on...

  • Newbie
  • I want to unlink my Facebook from Spotify. I looked at the help article on the subject, but I don't see a settings option when I click the arrow in the top-right corner. I just see "account" and "log...
  • Alfredo
  • Roadie
  • 797 Views
  • 2 replies
  • 2 likes
  • Account
  • 797 Views
  • 2 replies
  • 2 likes