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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078886 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078886 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49704 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49704 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146033 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146033 Views
  • 4840 replies
  • 118 likes

Shuffle not working as intended, wtb fix.

https://community.spotify.com/t5/Desktop-Windows/Shuffle-function-not-working-for-big-playlists/td-p/4294757https://community.spotify.com/t5/Desktop-Windows/Shuffle-Sucks/td-p/1719468https://community.spotify.com/t5/Desktop-Windows/Will-you-fix-the-s...

  • Regular
  • https://community.spotify.com/t5/Desktop-Windows/Shuffle-function-not-working-for-big-playlists/td-p/4294757 https://community.spotify.com/t5/Desktop-Windows/Shuffle-Sucks/td-p/1719468 https://comm...
  • kartselyanski96
  • Regular
  • 289 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 289 Views
  • 1 replies
  • 0 likes

lost account

hi ! I did a secundary account with a fake email address, my phone droped in water and now is chaging me the monthly payments for the service, how can I stop the payments if I am not able to log in ???

  • Newbie
  • hi ! I did a secundary account with a fake email address, my phone droped in water and now is chaging me the monthly payments for the service, how can I stop the payments if I am not able to log in ?...
  • Tom
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

spotify artist verification

i am artist on spotify and cant log into my own artist profile i had to make another one with the same name , also my account should be verified , i need help , thank you very much - dylie dollas @dyliedollas

  • Newbie
  • i am artist on spotify and cant log into my own artist profile i had to make another one with the same name , also my account should be verified , i need help , thank you very much - dylie dollas @dy...
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Inconsistent username v email address behaviour

I have had a Spotify Free account for several years - unused. Yesterday, I upgraded this to Premium Family. This account has a sensible username and requires it to log in - it will not let me use the email address. My wife signed up to join our Famil...

  • Casual Listener
  • I have had a Spotify Free account for several years - unused.  Yesterday, I upgraded this to Premium Family.  This account has a sensible username and requires it to log in - it will not le...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Family premium username just numbers

I recently connected my Spotify account to a family premium account but now my username is just a bunch of numbers, is their any way to change this to my original username?

  • Casual Listener
  • I recently connected my Spotify account to a family premium account but now my username is just a bunch of numbers, is their any way to change this to my original username?
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Account hacked

IHi- my spotify account seems to have been hacked by another user- today all my playlists had been deleted and replaced with a load of french rap music (not a fan) my password changed and 4 new unknown users added to my spotify with unknown email add...

  • Regular
  • IHi- my spotify account seems to have been hacked by another user- today all my playlists had been deleted and replaced with a load of french rap music (not a fan) my password changed and 4 new unkno...
  • IguanaSetup
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 263 Views
  • 2 replies
  • 0 likes

Superuser Contribution HELP! All my music has disappeared!

I have a premium for family account. Today my spotify account logged itself out of my phone and would not let me log back in with my old password so I had to change it- now on logging in it will only log into my partner’s account and all my music has...

  • Regular
  • I have a premium for family account. Today my spotify account logged itself out of my phone and would not let me log back in with my old password so I had to change it- now on logging in it will only...
  • Jack
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Logging in with my email works but not my username

For some weird reason spotify will let me log in using my email but not my username. Help?

  • Newbie
  • For some weird reason spotify will let me log in using my email but not my username.   Help?
  • Noah
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Can't remember password + e-mail does not work

Hi, I stupidly logged out of my Spotify account on my Macbook. Now I can not remember my password and the e-mail I have used to my account is no longere valid. Any tips?

  • Newbie
  • Hi, I stupidly logged out of my Spotify account on my Macbook. Now I can not remember my password and the e-mail I have used to my account is no longere valid. Any tips? 🙂  
  • Noah
  • Spotify Star
  • 287 Views
  • 1 replies
  • 1 likes
  • 287 Views
  • 1 replies
  • 1 likes

Can't acces Spotify for artist

I go to get acces, I log into my account, I select my role and all that stuff until I get to Select Artist. I click on can't find the artist and paste my profile's url and it doesn't let me add the profile! How do I make my profile an artist profile ...

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  • Casual Listener
  • I go to get acces, I log into my account, I select my role and all that stuff until I get to Select Artist. I click on can't find the artist and paste my profile's url and it doesn't let me add the p...
  • Maxim
  • Spotify Star
  • 751 Views
  • 4 replies
  • 0 likes
  • Account
  • 751 Views
  • 4 replies
  • 0 likes

Solved!! Updating Address/Postcode

Hello, I have recently moved homes and my Spotify is showing my old postcode, as I have a family account I need to update this. I have updated my address on facebook as they are linked but it is not updating on my Spotify account. Thanks

  • Casual Listener
  • Hello,    I have recently moved homes and my Spotify is showing my old postcode, as I have a family account I need to update this.  I have updated my address on facebook as the...
  • Maxim
  • Spotify Star
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Since middle of December until today i have been charged 3x $9.99 for my fee n i shouldnt have to

Since THE middle of december until todays date i have paid $9.99 3× and i want to know why and i believe at least one of those payments should b returned or i should b paid up until end of February whatever os easiest for your company to do but i hon...

  • Newbie
  • Since THE middle of december until todays date i have paid $9.99 3× and i want to know why and i believe at least one of those payments should b returned or i should b paid up until end of February w...
  • Tom
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Can't buy a normal premium subscription

I want to renew my premium subscription but the only option showing up is a family plan which is a little bit more expensive than the regular plan. I can click "check more offers" but the only two other options are a "student plan" and a "yearly subs...

  • Casual Listener
  • I want to renew my premium subscription but the only option showing up is a family plan which is a little bit more expensive than the regular plan. I can click "check more offers" but the only two ot...
  • Maxim
  • Spotify Star
  • 7464 Views
  • 6 replies
  • 2 likes
  • 7464 Views
  • 6 replies
  • 2 likes

How do you people seriously not have any customer support line??

I signed up to a free trial from Starbucks and it gave me a random username and I never set up a password or email. I did not know how this works so I didn’t know that I would have to log in later. I am trying to cancel my premium so I do not get cha...

  • Casual Listener
  •  I signed up to a free trial from Starbucks and it gave me a random username and I never set up a password or email. I did not know how this works so I didn’t know that I would have to log in la...
  • Bb3232
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Can't rememeber password or email

I've logged out of my Spotify and I can't remember my password and I can't reset it as I don't remember my email. What do I do?

  • Newbie
  • I've logged out of my Spotify and I can't remember my password and I can't reset it as I don't remember my email. What do I do?
  • reactreality101
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Can't change my account country

Hello! I am facing some problems when trying to change my account country. I am currently living in the Netherlands with my account country is set accordingly.However, I can't get a Spotify premium account because the system won't let me type in my b...

  • Newbie
  • Hello!    I am facing some problems when trying to change my account country. I am currently living in the Netherlands with my account country is set accordingly. However, I can't get a ...
  • reactreality101
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Unknown Device using my spotify

Right now, as i am typing this, I am having a battle of custody over my OWN spotify account. Device sharing is enabled, as sometimes i use my computer and sometimes my phone. However, an unknown device is hijacking my premium spotify account and disa...

  • Newbie
  • Right now, as i am typing this, I am having a battle of custody over my OWN spotify account. Device sharing is enabled, as sometimes i use my computer and sometimes my phone. However, an unknown devi...
  • BRN75
  • Music Fan
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Trying to change my subscription country

Trying to change my subscription country, and my bank card details but it won't let me do either?

  • Newbie
  • Trying to change my subscription country, and my bank card details but it won't let me do either?
  • reactreality101
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Redeem student discount

When I try to redeem my student discount it comes up with this message. Your student credentials are already associated with another Spotify account. Please help, thank you

  • Newbie
  • When I try to redeem my student discount it comes up with this message. Your student credentials are already associated with another Spotify account. Please help, thank you 
  • BRN75
  • Music Fan
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Spotify & Bouygues Telecom

Bonjour a tous, Je change de forfait mobile Bouygues Telecom a compter du 15 janvier, et mon option Spotify payee par Bouygues va etre resiliee. Je souhaite cependant conserver mon abonnement Premium, mon compte associe et bien sur toutes mes playlis...

  • Newbie
  • Bonjour a tous,   Je change de forfait mobile Bouygues Telecom a compter du 15 janvier, et mon option Spotify payee par Bouygues va etre resiliee. Je souhaite cependant conserver mon abonnemen...
  • 272 Views
  • 0 replies
  • 2 likes
  • 272 Views
  • 0 replies
  • 2 likes