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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76657 Views

28 replies

0 likes

  • 76657 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94764 Views

9 replies

2 likes

Account
Login
  • 94764 Views
  • 9 replies
  • 2 likes

Hidden Songs

PlanFree Device(iPhone 6S+, Macbook Air) Operating SystemmacOS High Sierra My Question or IssueI have 7 songs in Hidden Songs. A few I would like to reinstate to my Playlist (Sympathy For The **bleep**, Gold Dust Woman - Warren Haynes) and several I ...

Casual Listener

Plan Free   Device (iPhone 6S+, Macbook Air)   Operating System macOS High Sierra   My Question or Issue I have 7 songs in Hidden Songs. A few I would like to reinstate to my...

BenSmithBros

Music Fan

11772 Views

5 replies

2 likes

Free
  • 11772 Views
  • 5 replies
  • 2 likes

Solved!! Paymed Failed? Unable to Get Premium.

Dear spotify. i have cancelled my premium the 25/6 2018 , a couple of days after u guys charged me 99 danish krones. Now i can see that there is reseserved 99krones to spotify the 1/8. I hope its a joke because i cancelled the 25/6.

Regular

  Dear spotify. i have cancelled my premium the 25/6 2018 , a couple of days after u guys charged me 99 danish krones. Now i can see that there is reseserved 99krones to spotify the 1/8. I hope...

Simonwiwak

Regular

1442 Views

5 replies

0 likes

Free
  • 1442 Views
  • 5 replies
  • 0 likes

Superuser Contribution Repeated logout, deleted downloads, duplicate offline devices

PlanPremiumCountryUKDeviceiPhone SEOperating SystemiOS ? My Question or Issue2 months ago I moved to another phone provider and received a new iPhone SE (my phone number was ported). I recovered the apps I had previously installed from a backup (this...

Regular

Plan Premium Country UK Device iPhone SE Operating System iOS ?   My Question or Issue 2 months ago I moved to another phone provider and received a new iPhone SE (my phone number was ...

taylorkj

Regular

3626 Views

16 replies

1 likes

Account
  • 3626 Views
  • 16 replies
  • 1 likes

delete a account, which I dont have access more.

Hey. I just bought a new phone, so I had to download Spotify agian. But when I tried to log in it was not the account i normally use. I have a premium account, so I pay for it every month. I cant get any access to it, but they want me to pay for it. ...

Visitor

    Hey.   I just bought a new phone, so I had to download Spotify agian.  But when I tried to log in it was not the account i normally use. I have a premium account, so I pay...

BenSmithBros

Music Fan

600 Views

2 replies

0 likes

Account
Subscription
  • 600 Views
  • 2 replies
  • 0 likes

Lost all followers and followings

PlanPremiumCountryTurkey DeviceiPhone 7Operating SystemiOS 10 My Question or Issue I suddenly lost all my followers and followings on Spotify. I can still see the people I follow on the "friend activity" side but it appears as if I have 0 followers a...

Newbie

  Plan Premium Country Turkey   Device iPhone 7 Operating System iOS 10   My Question or Issue   I suddenly lost all my followers and followings on Spotify. I can sti...

BenSmithBros

Music Fan

882 Views

2 replies

1 likes

Account
  • 882 Views
  • 2 replies
  • 1 likes

aktualisierung

Wenn ich auf meinem Iphone songs in meine Bibliothek hinzufüge mit dem + , dauerd es eine halbe ewigkeit meist 2 wochen das die songs auch auf meinem PC aufscheinen. Neu einloggen , online offline sowieso verbindung des Iphone´s mit mit PC bringt nix...

Casual Listener

Wenn ich auf meinem Iphone songs in meine Bibliothek hinzufüge mit dem + , dauerd es eine halbe ewigkeit meist 2 wochen das die songs auch auf meinem PC aufscheinen. Neu einloggen , online offline so...

BenSmithBros

Music Fan

494 Views

1 replies

0 likes

Other
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already had an account via Facebook that i did not create

PlanFreeCountry HungaryOperating SystemWindows 10 My Question or Issue I joined Spotify some weeks ago. Now I tried to connect my account to Facebook, but I couldn't. I just randomly pressed to log in, then I actually logged into an account with my n...

Visitor

Plan Free Country  Hungary Operating System Windows 10   My Question or Issue  I joined Spotify some weeks ago. Now I tried to connect my account to Facebook, but I couldn't. I...

SergioDavid

Roadie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Automatical pauses when listening

PlanFree/PremiumCountry DenmarkDeviceSamsung Galaxy S8Operating System Android Oreo My Question or Issue When I am listening to any type of music (playlist or whatever) it pauses automatically and says "my account is being used somewhere else". Meanw...

Newbie

Plan Free/Premium Country  Denmark Device Samsung Galaxy S8 Operating System  Android Oreo   My Question or Issue  When I am listening to any type of music (playlis...

RedSoxLife96

Casual Listener

484 Views

1 replies

0 likes

Account
Login
Subscription
  • 484 Views
  • 1 replies
  • 0 likes

Problem with research profile

Hi guys, I cannot see anymore my profile when I try to research and I have the same problem for the other profiles.I need your help, please.

Regular

Hi guys, I cannot see anymore my profile when I try to research and I have the same problem for the other profiles. I need your help, please.  

asmarco1984

Regular

616 Views

4 replies

0 likes

Account
  • 616 Views
  • 4 replies
  • 0 likes

I changed my Facebook email but it didn't change on Spotify.

PlanPremiumCountry PolandDevice(PC, Lenovo P2 )Operating System(Windows 10, Android 7.0) My Question or Issue I changed my facebook email because I lost mail attached to that account and now, I messaged Spotify Customer Service and I just saw that my...

Newbie

  Plan Premium Country  Poland Device (PC, Lenovo P2 ) Operating System (Windows 10, Android 7.0)   My Question or Issue  I changed my facebook email because I lost mai...

Noah

Spotify Star

662 Views

1 replies

0 likes

Account
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Someone on the other side of the world is accessing my premium account help please!

PlanPremiumCountry New ZealandDeviceIPhone 6s plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)Someone in Turkey somehow has access to my premium account. My playlists, songs etc keep getting added to with their music. I’ve unlinked it from...

Casual Listener

Plan Premium Country  New Zealand Device IPhone 6s plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) Someone in Turkey somehow has access to my premium account. My playl...

Amber26

Casual Listener

1310 Views

3 replies

0 likes

Premium
  • 1310 Views
  • 3 replies
  • 0 likes

Drake email (ham), Why?

No idea why Spotify thinks I want to receive Drake emails. Can't figure out how to opt-out. Next step is deletion of this and my paid account also... not going to patronize a company that thinks it's ok to send me ham. Also seriously, you censor ham ...

Newbie

    No idea why Spotify thinks I want to receive Drake emails. Can't figure out how to opt-out. Next step is deletion of this and my paid account also... not going to patronize a com...

teo13g

Roadie

569 Views

1 replies

0 likes

Account
  • 569 Views
  • 1 replies
  • 0 likes

Unable to get password reset through e-mail...

Just upgraded to premium for family and sent the invites to 3 family membersHowever the first one to try to log in (my daughter) has forgotten her password, as she hasn't used it in a while - so she's tried a couple of times to request a reset. Howev...

Casual Listener

  Just upgraded to premium for family and sent the invites to 3 family members However the first one to try to log in (my daughter) has forgotten her password, as she hasn't used it in a while...

Loxer

Community Legend

879 Views

3 replies

0 likes

Login
  • 879 Views
  • 3 replies
  • 0 likes

Cant Log in - Account Without Email

StatusFreeCountry United KingdomDevicePCOperating SystemWindows 8/10? My Question or IssueI recently logged out of my spotify account and now can't get back in. The account I want to get into, as I unintentionally have two, has username 215sfmqhzh7hh...

Visitor

Status Free Country  United Kingdom Device PC Operating System Windows 8/10?   My Question or Issue I recently logged out of my spotify account and now can't get back in. The acco...

jsannn

Community Legend

563 Views

1 replies

0 likes

Account
Login
  • 563 Views
  • 1 replies
  • 0 likes

No puedo canjear mi tarjeta premium

Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ingresar el codigo, no pude ya que me decia que la tar...

Newbie

Compre en un Oxxo una tarjeta de prepago de Spotify Premium, al querer ingresarla me sale que el codigo no es valido, regrese a la tienda y me dijeron que ya estaba activada, volvi a mi casa para ing...

hl2-55r_m7irn

Newbie

7843 Views

4 replies

33 likes

  • 7843 Views
  • 4 replies
  • 33 likes

Edit Accounts

I want to change info: Mobile Nokia - WOMPlanPremiumCountry ChileDeviceNokia 5Operating SystemAndroid (Image removed by a Rock Star for security)

Regular

I want to change info: <Mod edit: Personal info>   Mobile Nokia - WOM Plan Premium Country  Chile Device Nokia 5 Operating System Android   (Image removed by a Rock ...

MrHLeo92

Regular

645 Views

4 replies

0 likes

Account
  • 645 Views
  • 4 replies
  • 0 likes

Solved!! I cant log in to my account

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This is a diffrent account to my account i have a student premium on my account Drunkpanda42 but i cant log into it as it says that it isnt linked to...

Newbie

Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  This is a diffrent account to my account i have a stud...

ethannself

Regular

919 Views

1 replies

0 likes

Login
Premium
  • 919 Views
  • 1 replies
  • 0 likes

After logging out no premium

PlanPREMIUM FamilyCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid My Question or IssueAfter logging out and logging back in on my phone it says I don't have premium. My girlfriend has a family plan and has tried to reinvite me but I'm no...

Casual Listener

Plan PREMIUM Family Country The Netherlands Device Oneplus 6 Operating System Android   My Question or Issue After logging out and logging back in on my phone it says I don't have prem...

Noah

Spotify Star

1507 Views

5 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 1507 Views
  • 5 replies
  • 0 likes

Superuser Contribution No "connect to facebook" or "disconnect from facebook" button.

My settings completely lacks a "disconnect from facebook" or "connect to facebook" button. This problem already existed *before* I suspended the old facebook account that my spotify account was attached to.

Newbie

My settings completely lacks a "disconnect from facebook" or "connect to facebook" button. This problem already existed *before* I suspended the old facebook account that my spotify account was attac...

SergioDavid

Roadie

452 Views

1 replies

0 likes

Account
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followers and following resetted, multiple bugs within account

Recently, i have noticed that there isn't a followed/following option in my account profile and dug deeper into it.My profile pageAs seen, i do not have the option of "following" or "followers" within my profile. And as i was experimenting possible s...

Newbie

Recently, i have noticed that there isn't a followed/following option in my account profile and dug deeper into it. My profile page As seen, i do not have the option of "following" or "followers"...

SergioDavid

Roadie

421 Views

1 replies

0 likes

Account
  • 421 Views
  • 1 replies
  • 0 likes