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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078799 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078799 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49701 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49701 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146015 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146015 Views
  • 4840 replies
  • 118 likes

Annual subscription a 99 €

Hi,I had a subscription to Premium with a montly cost of 9.99 €.I payed the 99 € price for a annual subscription and I had the charge on my credit card but I don't see the variation in my payment profile. I see there still the charge of 9.99 for the ...

  • Casual Listener
  • Hi, I had a subscription to Premium with a montly cost of 9.99 €. I payed the 99 € price for a annual subscription and I had the charge on my credit card but I don't see the variation in my payment...
  • 104 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 104 Views
  • 0 replies
  • 0 likes

1 month without paying

I stayed one month without paying my Spotify premium and my account is paused since November. So, if I make the payment of this month (January) will I pay the last month (December, that I did not use the premium features) too?

  • Casual Listener
  • I stayed one month without paying my Spotify premium and my account is paused since November.   So, if I make the payment of this month (January) will I pay the last month (December, that...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

i want to cancel my free account

i'm trying to cancel my free account but see no options to do so. so i looked in the forum and saw a 'rock star' saying to simply contact customer service about this, but the only customer service spotify seems to offer is this forum and something on...

  • Not applicable
  • i'm trying to cancel my free account but see no options to do so. so i looked in the forum and saw a 'rock star' saying to simply contact customer service about this, but the only customer service sp...
  • Maxim
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 210 Views
  • 3 replies
  • 0 likes

Spotify in South Africa

Please make it available in South Africa.

  • Newbie
  • Please make it available in South Africa.
  • Maxim
  • Spotify Star
  • 1090 Views
  • 1 replies
  • 0 likes
  • 1090 Views
  • 1 replies
  • 0 likes

Crossfade tracks broken on Windows/Linux app ?

I read this article: https://support.spotify.com/us/using_spotify/features/crossfade-feature/ It describes how to activate the crossfade feature on the windows app of Spotify. When activating it on the App on Windows or Linux, nothing changes. There ...

  • Newbie
  • I read this article: https://support.spotify.com/us/using_spotify/features/crossfade-feature/   It describes how to activate the crossfade feature on the windows app of Spotify. When acti...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Family Account Registrierung fehlgeschlagen

Ich habe einen Family Account und habe heute erst meine Tochter eingeladen und zugefuegt. Das hat geklappt. Nun habe ich die Einladung an meinen Sohn geschickt. Jetzt klappt gar nichts mehr. Das Rad dreht sich unaufhoerlich und er registriert ihn ein...

  • Newbie
  • Ich habe einen Family Account und habe heute erst meine Tochter eingeladen und zugefuegt. Das hat geklappt. Nun habe ich die Einladung an meinen Sohn geschickt. Jetzt klappt gar nichts mehr. Das Rad ...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Can't update email in account settings

Hi. I've created an account through my facebook. However, the email in account settings looks completely wrong. I can't change it because I forgot my password. I can't change or reset my password because (a) I don't know the current or (b) the reset ...

  • Casual Listener
  • Hi.  I've created an account through my facebook.  However, the email in account settings looks completely wrong.  I can't change it because I forgot my password.  I can't change ...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Double costs from creditcard

I found out that I've been paying double for Spotify. I only have one account (that I know of) connected to my facebook. How can I get in contact with Spotify to find out what the other connected account is? I tried using the 'forget password' option...

  • Newbie
  • I found out that I've been paying double for Spotify. I only have one account (that I know of) connected to my facebook. How can I get in contact with Spotify to find out what the other connected acc...
  • kaive
  • Composer
  • 265 Views
  • 2 replies
  • 1 likes
  • 265 Views
  • 2 replies
  • 1 likes

Solved!! All songs gone!

Hi everyone, Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last night and another one I added this morning. I had -a lot- of s...

  • Casual Listener
  • Hi everyone,   Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last ni...
  • SgtJulian
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

I am spotify premium user.Spotify keep asking for email & password.Given all info but call them erro

Dear Sir,I am a regular spotify premium subscribler.While wanted to get into the site,the browser kept asking for email and password.After filling the info, it stated they are errors.I also used facebook to log in but same situation happen.This is th...

  • Newbie
  • Dear Sir, I am a regular spotify premium subscribler.While wanted to get into the site,the browser kept asking for email and password.After filling the info, it stated they are errors.I also used fa...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Solved!! Hacked account

Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the devices number, but I won't post it here for priver...

  • Newbie
  • Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the ...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Security
  • 186 Views
  • 1 replies
  • 0 likes

Second premium user and echo dot.

HelloMy family recieved two echo dots for Christmas - lucky us! We are premium users, with three log ins for myself, my wife and my daughter. I've linked the main (living room) dot to my phone and spotify with no problem. However I cannot link my dau...

  • Newbie
  • Hello My family recieved two echo dots for Christmas - lucky us! We are premium users, with three log ins for myself, my wife and my daughter.   I've linked the main (living room) dot to my p...
  • 226 Views
  • 0 replies
  • 1 likes
  • 226 Views
  • 0 replies
  • 1 likes

All playlists keep getting deleted

For some reason, on multiple occasions recently all of my Playlists have been deleted and replaced with 4 playlists I haven't created or followed. I've recovered my playlists via the web interface however the same issue then just happens again.Anyone...

  • Newbie
  • For some reason, on multiple occasions recently all of my Playlists have been deleted and replaced with 4 playlists I haven't created or followed. I've recovered my playlists via the web interface ho...
  • cybermath3
  • Newbie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

kuendigung?

hallo ich habe ein spotify account moechte nun aber ein familienaccount von spotify. muss ich mein aktuellles acount loeschen um ein familyaccount zu machen?

  • Newbie
  • hallo ich habe ein spotify account moechte nun aber ein familienaccount von spotify. muss ich mein aktuellles acount loeschen um ein familyaccount zu machen?
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Location Change

Hi, I recently moved from Ireland to the Netherlands. My account is set to Ireland and in the edit options only 2 options come up; Ireland and Frnace. I live with my brother so am going to go onto a family account he has set up. He sends me the link ...

  • Newbie
  • Hi,   I recently moved from Ireland to the Netherlands. My account is set to Ireland and in the edit options only 2 options come up; Ireland and Frnace. I live with my brother so am going to g...
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Problem with Username

I have a Premium account (Mrdingi) and when I try to reset my password, I get the following message:"The username you provided is not associated with an active Spotify account."I am attaching a screenshot showing my paid Spotify username.

  • Not applicable
  • I have a Premium account (Mrdingi) and when I try to reset my password, I get the following message: " The username you provided is not associated with an active Spotify account." I am attaching ...
  • Luke
  • Spotify Star
  • 276 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 276 Views
  • 5 replies
  • 0 likes