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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89125 Views

9 replies

2 likes

Account
Login
  • 89125 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759904 Views

18 replies

29 likes

  • 759904 Views
  • 18 replies
  • 29 likes

Superuser Contribution my playlists are gone and i see some strange playlists

Hey, My Playlists are gone and i see some strange playlists i didn't create.What happend to my account?I'm using FB OAuth with 2FA so a hacked account is not really an option.Looks like something in the Spotify DB is messed up. Please help my to fix ...

Newbie

Hey,   My Playlists are gone and i see some strange playlists i didn't create. What happend to my account? I'm using FB OAuth with 2FA so a hacked account is not really an option. Looks lik...

Melody

Spotify

479 Views

1 replies

0 likes

Account
Premium
Security
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in

Hey, I logged in abroad and now I can’t use it anymore. It says that I can use it only for 14 days. I want to change my country but the site doesn’t work.

Newbie

Hey, I logged in abroad and now I can’t use it anymore. It says that I can use it only for 14 days. I want to change my country but the site doesn’t work.

Melody

Spotify

563 Views

1 replies

0 likes

Account
  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgotten mail adress

We forgot mail adress for my wife, so cannot get new password. we tried ll mail adress that we can have but it doesn't work. How we can have acces to our account ?

Casual Listener

We forgot mail adress for my wife, so cannot get new password.   we tried ll mail adress that we can have but it doesn't work.   How we can have acces to our account ?

Melody

Spotify

780 Views

2 replies

0 likes

  • 780 Views
  • 2 replies
  • 0 likes

Unable to change country

Hey, I've created my account a few years back in Australia and never used the premium side of spotify. Now I've been living in new zealand for about a year and a half and wantjng to try premium but it won't let me change country, is this because the ...

Casual Listener

Hey,   I've created my account a few years back in Australia and never used the premium side of spotify. Now I've been living in new zealand for about a year and a half and wantjng to try prem...

user-removed

Not applicable

724 Views

3 replies

0 likes

  • 724 Views
  • 3 replies
  • 0 likes

How to change the country in my profile

Hello all, I have spotify free and now I am living in another country. I cannot enter my account in the app since it says that my country does not match the one set in my profile. Then says to update the country in my profile or upgrade my spotify ac...

Casual Listener

Hello all,   I have spotify free and now I am living in another country. I cannot enter my account in the app since it says that my country does not match the one set in my profile.   T...

Maxim

Spotify Star

907 Views

5 replies

0 likes

Account
Login
  • 907 Views
  • 5 replies
  • 0 likes

My facebook get **bleep**

So i cannot log in to my account how can i solve this problem

Newbie

So i cannot log in to my account how can i solve this problem

Jacquelinehowe

Composer

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Login troubles

I have a premium account but I can’t remember any of info, is there a way I can get into that account

Casual Listener

I have a premium account but I can’t remember any of info, is there a way I can get into that account

Jacquelinehowe

Composer

757 Views

3 replies

0 likes

  • 757 Views
  • 3 replies
  • 0 likes

Superuser Contribution I just got jerked out of 110 pesos responding to the 2for1 premium prepaid upgrade

I recieved email with advertisement for the 2 months for 99 pesos (2 for 1) premium prepaid upgrade and it seems this system is set up for failure . Every thingstimes out and changes referencce #`s .... this after I have already gone and paid the $ a...

Casual Listener

I recieved email with advertisement for the 2 months for 99 pesos (2 for 1) premium prepaid upgrade and it seems this system is set up for failure . Every thingstimes out and changes referencce #`s ....

SanchoV1lla

Casual Listener

628 Views

4 replies

0 likes

  • 628 Views
  • 4 replies
  • 0 likes

My account just got hacked?

I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I had to make in order to make a post. Could I pleas...

Newbie

I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I...

Jacquelinehowe

Composer

897 Views

1 replies

0 likes

Account
  • 897 Views
  • 1 replies
  • 0 likes

Lost acount, playlists, and login

I signed up for premium, downloaded a ton of music then set phone down for a while. When I came back and tried to open spotify i had to log in and was prompted that i had no account. I checked my external storage on phone and there was nothing there....

Casual Listener

I signed up for premium, downloaded a ton of music then set phone down for a while.  When I came back and tried to open spotify i had to log in and was prompted that i had no account. ...

tybazsco

Casual Listener

1138 Views

5 replies

0 likes

  • 1138 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs not available to me but to everyone else

Hi guys, as the title says, I recently found out that songs that I can’t find are available to others. And not that they added it themselves, but it seems like it just not available to me only. Does anyone have similar issues or have solutions to thi...

Newbie

Hi guys, as the title says, I recently found out that songs that I can’t find are available to others. And not that they added it themselves, but it seems like it just not available to me only. Does ...

Melody

Spotify

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

EP / Album / Single Classification

Hi, I am both a Spotify Artist and personal user myself. As a big advocate of the streaming platform I would like to suggest that the developers update the classification between Albums EPs and Singles and also consider giving Artists control over th...

Newbie

Hi, I am both a Spotify Artist and personal user myself. As a big advocate of the streaming platform I would like to suggest that the developers update the classification between Albums EPs and Singl...

Jacquelinehowe

Composer

3341 Views

1 replies

12 likes

  • 3341 Views
  • 1 replies
  • 12 likes

Log in

I keep reseting my password like 4 times and I still can't log in. What should I do?

Newbie

I keep reseting my password like 4 times and I still can't log in. What should I do?

Jacquelinehowe

Composer

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Email change

Hi someone has hacked my account & changed emails. I was premium & now I’m being charged for an account I don’t even use. Please help

Newbie

Hi someone has hacked my account & changed emails. I was premium & now I’m being charged for an account I don’t even use. Please help

user-removed

Not applicable

555 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 555 Views
  • 1 replies
  • 0 likes

Some one else's music is on my profile

So I was looking on at my artist profile and noticed that their where a few songs uploaded on there that where not mine. is it possible to get them taken down?

Newbie

So I was looking on at my artist profile and noticed that their where a few songs uploaded on there that where not mine. is it possible to get them taken down?

CzechFencer

Composer

695 Views

1 replies

0 likes

Account
Other
Premium
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Acesso não liberado!

Já faz cinco dias úteis que paguei o boleto e minha conta premium não foi liberada novamente, já sai do app e entrei novamente e nada de atualizar! Geralmente renova depois de um dia útil após o pagamento. Alguém pode me ajuda, o que devo fazer?

Newbie

Já faz cinco dias úteis que paguei o boleto e minha conta premium não foi liberada novamente, já sai do app e entrei novamente e nada de atualizar! Geralmente renova depois de um dia útil após o paga...

Melody

Spotify

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Generic IP Address

Hi I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country. Spotify now has me as being based in the USA, due to the generic IP address assigned to my location...

Newbie

Hi   I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country.  Spotify now has me as being base...

556 Views

0 replies

0 likes

Account
Free
  • 556 Views
  • 0 replies
  • 0 likes

Random Picture on Profile in Recent Search

When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list.It happens with profiles who have not profile pictures. See screenshot.

Newbie

When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list. It happens with profiles wh...

529 Views

0 replies

0 likes

Account
  • 529 Views
  • 0 replies
  • 0 likes

Username

There isnt any options to change our user name its full of random words and numbers like an identity number. Show me the way. How to change it?

Newbie

There isnt any options to change our user name its full of random words and numbers like an identity number. Show me the way. How to change it?

Luke

Community Legend

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution ÜYELİK OLMUYOR

DERS PROGRAMIMI YOLLADIM FAKAT PREMIUM ÜYELİĞİM HALA GELMEDİ ??? 

Newbie

DERS PROGRAMIMI YOLLADIM FAKAT PREMIUM ÜYELİĞİM HALA GELMEDİ ??? 

Melody

Spotify

398 Views

1 replies

0 likes

Premium
  • 398 Views
  • 1 replies
  • 0 likes