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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280565 Views
  • 822 replies
  • 84 likes
  • Account
  • 280565 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133441 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133441 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75728 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75728 Views
  • 63 replies
  • 8 likes

Account Stolen - Account Rubato

ITCiao a tutti, oggi come al solito mi sono connesso a spotify e ho notato con gran stupore che mi chiedeva di reinserire username/mail e password (sia sul cellulare che sul pc). Dopo diversi tentativi ho dedotto che la password mi era stata cambiata...

  • Newbie
  • IT Ciao a tutti, oggi come al solito mi sono connesso a spotify e ho notato con gran stupore che mi chiedeva di reinserire username/mail e password (sia sul cellulare che sul pc).   Dopo dive...
  • TheBrickSlayer
  • Roadie
  • 994 Views
  • 1 replies
  • 0 likes
  • 994 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing country settings

i have been locked out of my account because it says the country i am in does not match my settings but when i go to change my country to Canada it does not give me the option to change it from USdoes anyone know how to fix this?

  • Newbie
  • i have been locked out of my account because it says the country i am in does not match my settings but when i go to change my country to Canada it does not give me the option to change it from US ...
  • Julian
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error on log in with Facebook (app and web)

Hi, The logging issue was reported previously and marked as solved but it is NOT fixed! Logging in with Facebook fails with error on both app an web: Login Error: There is an error in logging you into this application. Please try again later.Tried di...

  • Casual Listener
  • Hi,    The logging issue was reported previously and marked as solved but it is NOT fixed! Logging in with Facebook fails with error on both app an web: Login Error: There is an erro...
  • Julian
  • Moderator
  • 2386 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login - Login Error

I have an acoount with bound my Facebook account. But last few days I can't login with Facebook. The error: There is an error in logging you into this application. Please try again later. What is the solution?

  • Newbie
  • I have an acoount with bound my Facebook account. But last few days I can't login with Facebook. The error: There is an error in logging you into this application. Please try again later. What is the...
  • Julian
  • Moderator
  • 771 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 771 Views
  • 1 replies
  • 1 likes

Accedi a una cuenta que no es mia

Hola! Ayer quise crear una cuenta y decia que la direccion de mail ya pertenecia a una cuenta. Como no recordaba si alguna vez habia creado la cuenta, y Spotify no reconocia ninguna de las contrasenias que siempre utilizo, procedi a restablecer la mi...

  • Newbie
  • Hola! Ayer quise crear una cuenta y decia que la direccion de mail ya pertenecia a una cuenta. Como no recordaba si alguna vez habia creado la cuenta, y Spotify no reconocia ninguna de las contraseni...
  • TheBrickSlayer
  • Roadie
  • 738 Views
  • 3 replies
  • 0 likes
  • 738 Views
  • 3 replies
  • 0 likes

Proxy

I have a proxy open and I try to login to Spotify but it won't let me log in. Does anyone know what to do?

  • Casual Listener
  • I have a proxy open and I try to login to Spotify but it won't let me log in. Does anyone know what to do?
  • riccardoancona
  • Newbie
  • 1018 Views
  • 1 replies
  • 0 likes
  • Login
  • 1018 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Russia

Spotify is the best music service in the world, unfortunately in Russia it does not work officially, it works on a PC, but on smartphones you have to use VPN, but not about that, I have question.Will Spotify come to Russia?I do not ask for localizati...

  • Newbie
  • Spotify is the best music service in the world, unfortunately in Russia it does not work officially, it works on a PC, but on smartphones you have to use VPN, but not about that, I have question. Wi...
  • Bittencourt
  • Spotify Star
  • 44300 Views
  • 2 replies
  • 9 likes
  • Account
    Other
    Premium
  • 44300 Views
  • 2 replies
  • 9 likes

2 accounts

Eu tinha uma conta no Premium. Juntei com minha famikia e fiz o plano familia? Eu vou parar de receber a cobranca do Premium normal?

  • Newbie
  • Eu tinha uma conta no Premium. Juntei com minha famikia e fiz o plano familia?  Eu vou parar de receber a cobranca do Premium normal? 
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I Cant Loggin with facebook

Hello, i cant loggin with my facebook account on my spotify mac os app. When i click on loggin with facebook, the app wants to open chrome and shows a blank page. Please help fast

  • Casual Listener
  • Hello, i cant loggin with my facebook account on my spotify mac os app. When i click on loggin with facebook, the app wants to open chrome and shows a blank page.    Please help fast
  • CryticalAce
  • Community Legend
  • 592 Views
  • 3 replies
  • 0 likes
  • Login
  • 592 Views
  • 3 replies
  • 0 likes

Solved!! Vodafone UK / Spotify premium

Hi all,I have a Spotify premium account and I just subscribed to a Vodafone monthly plan in the UK. There is an offer to have Spotify premium for one year for free but I already have an account. I just cancelled my premium account to be able to benef...

  • Newbie
  • Hi all, I have a Spotify premium account and I just subscribed to a Vodafone monthly plan in the UK. There is an offer to have Spotify premium for one year for free but I already have an account. I ...
  • bullep
  • Newbie
  • 1919 Views
  • 7 replies
  • 2 likes
  • 1919 Views
  • 7 replies
  • 2 likes

Account hacked

my spotify has been hacked. Someone has change the email adress and the password and I can get inside or change the password for my own spotify. I have try to get in contact with the spotify support but they don´t recongnize my email. They say, they ...

  • Newbie
  • my spotify has been hacked. Someone has change the email adress and the password and I can get inside or change the password for my own spotify. I have try to get in contact with the spotify support ...
  • TheBrickSlayer
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Help! Why there's no Globe prepaid payment option.

I want to avail the 49php=3months promo but the prepaid payment option is missing.

  • Visitor
  • I want to avail the 49php=3months promo but the prepaid payment option is missing.
  • Archel
  • Newbie
  • 2682 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2682 Views
  • 3 replies
  • 0 likes

No puedo abrir spotify desde la ultima actualizacion

Desde la ultima actualizacion de spotify (02/02) que no puedo utilizar la app. Abro y me muestra la pantalla de inicio todo en **bleep**, no puedo seleccionar ningun icono y al final me termina saliendo un cartel que spotify no responde. Ya intente b...

  • Casual Listener
  • Desde la ultima actualizacion de spotify (02/02) que no puedo utilizar la app. Abro y me muestra la pantalla de inicio todo en **bleep**, no puedo seleccionar ningun icono y al final me termina salie...
  • TheBrickSlayer
  • Roadie
  • 546 Views
  • 3 replies
  • 0 likes
  • Login
  • 546 Views
  • 3 replies
  • 0 likes

I can't logging in

The app asking me to write my location at (spotify.com) . i dont know what its means. What should i do ? im confused!

  • Newbie
  • The app asking me to write my location at (spotify.com) . i dont know what its means. What should i do ? im confused!
  • TheBrickSlayer
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I can't connect

I can't connect to my account and both email and facebook does'nt work.Asks about location and trip and sth like this.

  • Newbie
  • I can't connect to my account and both email and facebook does'nt work. Asks about location and trip and sth like this.
  • TheBrickSlayer
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Account duplication after Facebook login ERROR

Hello, I had an account using facebook and I couldn't log in to it using facebook (after it was good for some time), so I created a new one and then connected it to facebook (After removing Spotify app from facebook) and all my songs are missing! Thi...

  • Newbie
  • Hello,   I had an account using facebook and I couldn't log in to it using facebook (after it was good for some time), so I created a new one and then connected it to facebook (After removing ...
  • caszriel
  • Composer
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

None of my emails work

I made a new spotify account because my last one got disabled due to a mix up with my credit card company and so I made a new account. But now when I try to login with one of my emails it says that it's wrong and when I try to reset my password the e...

  • Newbie
  • I made a new spotify account because my last one got disabled due to a mix up with my credit card company and so I made a new account. But now when I try to login with one of my emails it says that i...
  • caszriel
  • Composer
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Email changed (Hacked Email)

So my email got compromised which also led to them changing the email linked to my spotify account "osiric91', which makes it impossible for me to restore it without your help. Could you help me out? Regards,Jonas.

  • Newbie
  • So my email got compromised which also led to them changing the email linked to my spotify account "osiric91', which makes it impossible for me to restore it without your help. Could you help me out?...
  • TheBrickSlayer
  • Roadie
  • 873 Views
  • 1 replies
  • 0 likes
  • Account
  • 873 Views
  • 1 replies
  • 0 likes

Separate accounts

I have a separate account not linked to an email, and I can't log in because I just switched phones. How can I recover the account or cancel the premium I pay on that account?

  • Newbie
  • I have a separate account not linked to an email, and I can't log in because I just switched phones. How can I recover the account or cancel the premium I pay on that account?
  • phan_times
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Cannot login with Facebook and lost my premium

The first issue was that I realised that I'm not a premiom anymore (android and tv both showed a free account). My premium subscription was OK trough a family premium group, the others are still premium, they checked. So I logged out (maybe it could ...

  • Casual Listener
  • The first issue was that I realised that I'm not a premiom anymore (android and tv both showed a free account). My premium subscription was OK trough a family premium group, the others are still prem...
  • Nninnagoho
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes