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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14857 Views

7 replies

11 likes

Security
  • 14857 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554423 Views

991 replies

116 likes

Account
  • 554423 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131232 Views

74 replies

12 likes

Account
Login
Premium
  • 131232 Views
  • 74 replies
  • 12 likes

withdrew money from the account without confirmation

05/02/2018 I wrote off 9,99 dollars from my account. I was not going to continue the premium subscription. But Spotify, without confirmation from my side, wrote off this money.I'll ask for money back.

Casual Listener

05/02/2018 I wrote off 9,99 dollars from my account. I was not going to continue the premium subscription. But Spotify, without confirmation from my side, wrote off this money. I'll ask for money ba...

ArthurMorganS

Casual Listener

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Having trouble logging in

When i go to log in it says im offline and will not let me connect how do i go on line?

Casual Listener

When i go to log in it says im offline and will not let me connect how do i go on line?

Bigcountry187

Casual Listener

1813 Views

2 replies

0 likes

Login
  • 1813 Views
  • 2 replies
  • 0 likes

Log in

I can’t remember my log in or password or username and I’m still paying Premium on that account. I’ve tried every one I would use and it won’t let me access it.

Newbie

I can’t remember my log in or password or username and I’m still paying Premium on that account. I’ve tried every one I would use and it won’t let me access it. 😩

RobiP

Gig Goer

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

No login solutions work

I can't login to my account, I've used the reset password account which just keeps asking me to use a new password link over and over. I've also tried pasting the link address into my browser and that just says link has already been used.The only thi...

Casual Listener

I can't login to my account, I've used the reset password account which just keeps asking me to use a new password link over and over. I've also tried pasting the link address into my browser and tha...

RobiP

Gig Goer

332 Views

3 replies

0 likes

Account
  • 332 Views
  • 3 replies
  • 0 likes

My username seems to be different from the login name

Hello everyone! I'm having troubles with my username on Spotify. When I try to log in with my actual username ( Gattonyan ) I always get error 3: Invalid username/password. Seems like I can only login by email. After logging in, the app, web player a...

Newbie

Hello everyone! I'm having troubles with my username on Spotify. When I try to log in with my actual username ( Gattonyan ) I always get error 3: Invalid username/password. Seems like I can only logi...

Maxim

Spotify Star

1784 Views

2 replies

0 likes

  • 1784 Views
  • 2 replies
  • 0 likes

my first song with tunecore

hi guys...today my first song is online on spotify itunes amazon etc...i use tunecore but i have a problem. when i create my song i must write artist name and i write "Safe". now in spotify, my song is associated to other american artist with name "S...

Visitor

hi guys...today my first song is online on spotify itunes amazon etc...i use tunecore but i have a problem. when i create my song i must write artist name and i write "Safe". now in spotify, my song ...

Maxim

Spotify Star

582 Views

1 replies

0 likes

Account
  • 582 Views
  • 1 replies
  • 0 likes

I used a fake email address to signup, would like to change my account email.

I'm now paying for spotify and would like my email to be associcated with my account. Because I intended to use spotify for free and had no plans to upgrade, I used a fake email to avoid splam. Now that I am paying for the service I would like to use...

Newbie

I'm now paying for spotify and would like my email to be associcated with my account.  Because I intended to use spotify for free and had no plans to upgrade, I used a fake email to avoid splam....

RobiP

Gig Goer

1887 Views

1 replies

0 likes

Login
Premium
  • 1887 Views
  • 1 replies
  • 0 likes

Facebook deleted spotify account deleted too?

Set up original account with facebook but I deleted my Facebook and now I can't log back in? So my question is is there any way I can recover that account? I have so much music saved I've had the account for like over 3 years please help

Newbie

Set up original account with facebook but I deleted my Facebook and now I can't log back in? So my question is is there any way I can recover that account? I have so much music saved I've had the acc...

lvluxus

Newbie

238 Views

1 replies

0 likes

Account
  • 238 Views
  • 1 replies
  • 0 likes

Country change

Hey ! I'm in Belgium for a long time, my credit card is french and I want to start using Spotify Premium but I can't change the country. I won't go back to France just to change the country of my account ! Can someone help me ?

Newbie

Hey !   I'm in Belgium for a long time, my credit card is french and I want to start using Spotify Premium but I can't change the country. I won't go back to France just to change the country ...

gre443

Newbie

373 Views

1 replies

2 likes

  • 373 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Student Discount charged me, didn't verify my info.

I went to renew my premium subscription to get the Student discount, and I entered my card and sent in the verification documents. The documents were rejected (I don't know why) and my discount never got verified. Spotify charged me 5.00$ on my credi...

Newbie

I went to renew my premium subscription to get the Student discount, and I entered my card and sent in the verification documents. The documents were rejected (I don't know why) and my discount never...

kikidrops-gb

Casual Listener

24079 Views

43 replies

17 likes

Account
Premium
Subscription
  • 24079 Views
  • 43 replies
  • 17 likes

Superuser Contribution Username

I wanted to have my username be a tag i commonly use, but on my original account, it updated to be the first part of my email address.I read on the help that you cant change usernames (which is stupid, btw) and instead, to create a new account and yo...

Visitor

I wanted to have my username be a tag i commonly use, but on my original account, it updated to be the first part of my email address. I read on the help that you cant change usernames (which is stu...

user-removed

Not applicable

522 Views

2 replies

0 likes

  • 522 Views
  • 2 replies
  • 0 likes

Solved!! Playlists disappeared after changing password

I've been logged out seconds after logging into spotify. After changing my password, I've noticed that all my playlists have disappeared (I still have my saved songs though). I also now have a saved playlist I didn't create. Please help me restore my...

Newbie

I've been logged out seconds after logging into spotify. After changing my password, I've noticed that all my playlists have disappeared (I still have my saved songs though). I also now have a saved ...

svphie

Newbie

1156 Views

1 replies

0 likes

Login
  • 1156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to Facebook

Hi, recently I wanted to change my user name. As I found out this was impossible, I decided to log in to Facebook, but I kept getting the message it was impossible to log in after I said I didn't want Spotify to post stuff on my Facebook profile. How...

Casual Listener

Hi, recently I wanted to change my user name. As I found out this was impossible, I decided to log in to Facebook, but I kept getting the message it was impossible to log in after I said I didn't wan...

Alfredo

Roadie

437 Views

3 replies

0 likes

  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't connect Spotify to Facebook?

I click on the large blue button in the desktop client and nothing happens, the connect to facebook button has been removed from the online account management page, and whe I try on my phone it never takes, what up?

Casual Listener

I click on the large blue button in the desktop client and nothing happens, the connect to facebook button has been removed from the online account management page, and whe I try on my phone it never...

Alfredo

Roadie

569 Views

3 replies

1 likes

  • 569 Views
  • 3 replies
  • 1 likes

Fido promotion code given to me by Fido does not work

Hi I have been given promo codes by Fido. When I enter them in. They don't work. I have got multiple new codes by they don't work. Here is the link:https://www.spotify.com/ca-en/redeem/prepaid/Please help on what I need to do

Newbie

Hi  I have been given promo codes by Fido. When I enter them in. They don't work. I have got multiple new codes by they don't work.  Here is the link: https://www.spotify.com/ca-en/redee...

Maxim

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al conectarme con Facebook

He vinculado mi cuenta de Spotify con Facebook y no sale ni mi foto de perfil ni mi nombre real, sigue apareciendo mi nombre de usuario con el que cree mi cuenta. A qué se debe esto ?

Newbie

He vinculado mi cuenta de Spotify con Facebook y no sale ni mi foto de perfil ni mi nombre real, sigue apareciendo mi nombre de usuario con el que cree mi cuenta. A qué se debe esto ?

Tovar

Newbie

855 Views

2 replies

0 likes

Account
  • 855 Views
  • 2 replies
  • 0 likes

I think I’ve been hacked and don’t know what to do? Please help

I’ve been using Spotify premium for a few months now and have been loving it. However, today when I went on the app it looked as though someone had logged me out to so i tried logging back in but whenever I do I either go back to my old account. I’ve...

Newbie

I’ve been using Spotify premium for a few months now and have been loving it. However, today when I went on the app it looked as though someone had logged me out to so i tried logging back in but whe...

Maxim

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Someone meddled with my spotify (hacked or found out pw) and deleted all my songs

Recently there has been someone playing songs on my spotify and at first I thought it was some kind of flaw with Spotify because it was only Despacito. For weeks I kept seeing despacito in recently played but I never listened to it. I did check then ...

Newbie

Recently there has been someone playing songs on my spotify and at first I thought it was some kind of flaw with Spotify because it was only Despacito. For weeks I kept seeing despacito in recently p...

Maxim

Spotify Star

301 Views

1 replies

0 likes

Account
Premium
Security
  • 301 Views
  • 1 replies
  • 0 likes

How to change user name ?

my user name only words and numbers. I want to change it how?

Newbie

my user name only words and numbers. I want to change it how?

DerMoriz

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

need help deactivating

I use my wife's account more than mine, I have a account of my own, but we are trying to figure out how to deactivate my account

Newbie

I use my wife's account more than mine, I have a account of my own, but we are trying to figure out how to deactivate my account

DerMoriz

Roadie

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes