Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9004 Views
  • 1 replies
  • 9 likes
  • Security
  • 9004 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481488 Views
  • 979 replies
  • 111 likes
  • Account
  • 481488 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210805 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210805 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120844 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120844 Views
  • 72 replies
  • 12 likes

Superuser Contribution no puedo acceder a la cuenta vinculada a facebook

cerre mi seccion y facebook no me permite recuperar mi cuenta, tengo mi tarjeta de credito, no podria cancelar la suscripcion y volver a ingresar los datos de la tarjeta en otra cuenta? por favor necesito informacion

  • Newbie
  • cerre mi seccion y facebook no me permite recuperar mi cuenta, tengo mi tarjeta de credito, no podria cancelar la suscripcion y volver a ingresar los datos de la tarjeta en otra cuenta? por favor nec...
  • Alfredo
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

Hey! So yesterday I cancelled my Premium for this month and my App automatically signed out for some reason. Today I tried signing in and it just doesn't. I tried signing in with FB. It shows me a page to sign in in Facebook, than tells me - "You pre...

  • Newbie
  • Hey! So yesterday I cancelled my Premium for this month and my App automatically signed out for some reason. Today I tried signing in and it just doesn't.   I tried signing in with FB. It show...
  • Alfredo
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly Not Updating

Hi, I'm having issues with my Discover Weekly not updating.. I've tried unfollowing/refollowing and logging in/out and none of these have fixed it. I don't use the private session feature, and have listened to music outside of my discover weekly, so ...

  • Newbie
  • Hi,  I'm having issues with my Discover Weekly not updating.. I've tried unfollowing/refollowing and logging in/out and none of these have fixed it. I don't use the private session feature, and...
  • Alfredo
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • Premium
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have two public playlists that I can't see on my own account, but I can see on my friend's account

Hi there, so I'm a little confused. I'm assuming this is a bug. I have two random playlists, one starred playlist, and one playlist that's just made up of one song. They're both public, and I can see them both when I search for my own account, throug...

  • Casual Listener
  • Hi there, so I'm a little confused. I'm assuming this is a bug. I have two random playlists, one starred playlist, and one playlist that's just made up of one song. They're both public, and I can see...
  • Alfredo
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with email

I'm having trouble with my account. I cant log in with my email adress, i can't connect to the family-share-thing, I don't get any emails from spotify when I try to connect to the family-share-settings and nothing works. I am connected via a facebook...

  • Newbie
  • I'm having trouble with my account. I cant log in with my email adress, i can't connect to the family-share-thing, I don't get any emails from spotify when I try to connect to the family-share-s...
  • Alfredo
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme bilgileri değişikliği kabul edilmiyor

Merhabalar. Kredi kartım değiştiği için ödeme bilgilerini değiştrmem gerektiği uyarısı aldım. Bilgileri girip güncelle dediğimdeyse kabul etmiyor, hata veriyor. Sorunu nasıl çözerim?

  • Newbie
  • Merhabalar. Kredi kartım değiştiği için ödeme bilgilerini değiştrmem gerektiği uyarısı aldım. Bilgileri girip güncelle dediğimdeyse kabul etmiyor, hata veriyor. Sorunu nasıl çözerim?
  • Alfredo
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Major troubles

Hi all. I pay pay for Spotify premium and I've forgotten my username and my email goes to a non pay account...how do I cancel payment or find out my username? Thanks

  • Newbie
  • Hi all.    I pay pay for Spotify premium and I've forgotten my username and my email goes to a non pay account...how do I cancel payment or find out my username?  Thanks 
  • Alfredo
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I can not disconnect facebook from spotify. Nor does it happen when I tap Connect to facebook. So I do not know if I'm linked to facebook or not. Nor can I see the flow of friends. It says that it was not possible to load.

  • Newbie
  • I can not disconnect facebook from spotify. Nor does it happen when I tap Connect to facebook. So I do not know if I'm linked to facebook or not. Nor can I see the flow of friends. It says that it wa...
  • Alfredo
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo acessar / I can't acess

Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ?? // Hello, i used to use Free version but decised change tô student....

  • Casual Listener
  • Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ??  // Hello, ...
  • Alfredo
  • Roadie
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in (error code 404)

Hello. I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in. It says Spotify is possibly blocked by my firewall. But I used Spotify for years... ? Please help.

  • Roadie
  • Hello.    I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in.  It says Spotify is possibly blocked by my firewall. But I used ...
  • vermicyde
  • Newbie
  • 238656 Views
  • 124 replies
  • 3 likes
  • Windows
  • 238656 Views
  • 124 replies
  • 3 likes

Help log in

I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except the Twitter one. Since I don' have it I don' t want t...

  • Newbie
  • I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except th...
  • osornios
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Retrieving of the account

Hello Spotfy community, I have a question, is it possible to recover an account? I created a new account with an email address and mistakenly connected Facebook to it. And my old account which has been connected with Facebook is gone! I must confess ...

  • Newbie
  • Hello Spotfy community,    I have a question, is it possible to recover an account?  I created a new account with an email address and mistakenly connected Facebook to it. And my ol...
  • osornios
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Login
  • 374 Views
  • 1 replies
  • 0 likes

Change country in profile ( No other countries besides USA showing in scroll)

Hi, Just moved from the USA, trying to change my country info on my profile. But when I go to edit profile and scroll down the country list, there is only 1 option which is USA. How do I fix this? Or, can I use a foreign credit card to charge my acco...

  • Newbie
  • Hi,    Just moved from the USA, trying to change my country info on my profile. But when I go to edit profile and scroll down the country list, there is only 1 option which is USA.  ...
  • osornios
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Premium through Starbucks but want to create a new account

Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned about maintaining my premium account as a Starbuck...

  • Newbie
  • Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned...
  • osornios
  • Spotify Star
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into my android Spotify app

I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password. I also tried using my Facebook login. The same result. Takes me back to the l...

  • Casual Listener
  • I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password.   I also tried usin...
  • Jamesechoi
  • Casual Listener
  • 1611 Views
  • 4 replies
  • 0 likes
  • 1611 Views
  • 4 replies
  • 0 likes

How can i change name of my artistic profile.

We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAGO MATTHIAS. How can I change this and put new photo...

  • Casual Listener
  • We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAG...
  • thiagomatthias
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • 759 Views
  • 2 replies
  • 0 likes

Complain

I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and have no condition to have individual plans, I am quit...

  • Newbie
  • I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and ha...
  • Robert_W
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

I can't log in on the android app

I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for two seconds, and then it automatically logs out and show ...

  • Newbie
  • I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for t...
  • Robert_W
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Can't log into my premium account

Hello spotify I need your help to log back into my premium spotify account username is, I already tried to reset my password but nothing shows up please help me recover this account. I am still paying for it even though I can't use it.

  • Newbie
  • Hello spotify I need your help to log back into my premium spotify account username is <removed sensitive information> , I already tried to reset my password but nothing shows up please help ...
  • Robert_W
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium
  • 298 Views
  • 1 replies
  • 0 likes

Been charged twice since 11/2016!

Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next to Apple App Store charges ($13.85)... only subscr...

  • Newbie
  • Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next...
  • Robert_W
  • Community Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes