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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 367 Views
  • 0 replies
  • 6 likes
  • Security
  • 367 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439115 Views
  • 970 replies
  • 108 likes
  • Account
  • 439115 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194997 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194997 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106741 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106741 Views
  • 70 replies
  • 11 likes

Superuser Contribution Premium AND family account, help!

Hi guys, I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two different emails) as we're getting charged for my premium and our f...

  • Newbie
  • Hi guys,   I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two differe...
  • Melody
  • Spotify
  • 540 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 540 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not receiving daily login badges

Hi there, I could not find the right section to place this question. But I notitced that receiving the daily badges for daily logins is not working. I would like if it is possible to earn these badges for every day I log in. Greetings, Lindomar

  • Composer
  • Hi there,    I could not find the right section to place this question.   But I notitced that receiving the daily badges for daily logins is not working. I would like if it is poss...
  • Goodman
  • Spotify Legend
  • 1791 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1791 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked and no valid email address

Please please I need help !My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t active any more on that email, I changed my email ad...

  • Visitor
  • Please please I need help ! My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t...
  • Melody
  • Spotify
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar en mi cuenta de Spotify

Hola,Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion iniciada). Cuando intento ingresar en mi cuenta nuevamente...

  • Newbie
  • Hola, Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion inici...
  • CamilaCarabajal
  • Newbie
  • 53453 Views
  • 5 replies
  • 2 likes
  • Account
    Free
    Login
  • 53453 Views
  • 5 replies
  • 2 likes

random letters and numbers show up as my username?

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link opened up the playlist. Is there a way to make this...

  • Newbie
  • I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link ...
  • Maxim
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • Account
  • 488 Views
  • 1 replies
  • 0 likes

My username is not found in search

Hi!I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community, but if they cannot find the account by searching, it ...

  • Newbie
  • Hi! I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Family plan, 2 countries

I live in the USA, but my Fience currently lives in Romania. If I were to upgrade to a family plan, could she use it in her country too?

  • Newbie
  • I live in the USA, but my Fience currently lives in Romania.  If I were to upgrade to a family plan, could she use it in her country too?
  • Maxim
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Can log in on computer but not phone

I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"

  • Newbie
  • I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"
  • user-removed
  • Not applicable
  • 1246 Views
  • 3 replies
  • 0 likes
  • 1246 Views
  • 3 replies
  • 0 likes

Superuser Contribution registered with an uncorrect email

When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails to an email account which is not mine, the one I mi...

  • Newbie
  • When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails ...
  • Melody
  • Spotify
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I speak to a human at Spotify for help signing up?

I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to login, I was told my email address is invalid.. Can't ...

  • Newbie
  • I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to log...
  • Melody
  • Spotify
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Somebody else listening on my account

Hi, I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on. How do I get rid of these people? Example: In my recently played music by ‘Marcus and Martinus’ p...

  • Newbie
  • Hi,  I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on.  How do I get rid of these people...
  • Maxim
  • Spotify Star
  • 40151 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 40151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free 60 days

I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??

  • Regular
  • I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??
  • Steve-one
  • Regular
  • 1140 Views
  • 5 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1140 Views
  • 5 replies
  • 0 likes

Songs Gone, Replaced by Songs in Completely Different Genres

About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please). Can you just restore my songs library to before all of my songs ...

  • Casual Listener
  • About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please).   Can ...
  • Charlie42
  • Casual Listener
  • 503 Views
  • 1 replies
  • 0 likes
  • Account
  • 503 Views
  • 1 replies
  • 0 likes

You must provide a valid Spotify URI value

Hello,I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, it doesn’t work and I can’t post the thread. I can rep...

  • Roadie
  • Hello, I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, i...
  • mrrockmusic6886
  • Roadie
  • 934 Views
  • 2 replies
  • 2 likes
  • Account
  • 934 Views
  • 2 replies
  • 2 likes

Solved!! Codigo de error 18

Hola, El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion al cliente y en el foro oficial de spotify esta todo en ing...

  • Regular
  • Hola,   El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion...
  • Carigatito
  • Newbie
  • 60585 Views
  • 31 replies
  • 0 likes
  • Other
  • 60585 Views
  • 31 replies
  • 0 likes

Hacked!! D:

People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, even verbally fought with them through song titles ...

  • Regular
  • People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, ...
  • Noah
  • Spotify Star
  • 563 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 563 Views
  • 3 replies
  • 0 likes

Solved!! I can no longer access my account after deleting my Facebook account.

After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back.I need my account back very much.

  • Newbie
  • After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back. I need my account back very much.       ...
  • hilarypv
  • Newbie
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
  • 2 replies
  • 0 likes

HELP - FACEBOOK EMAIL ADDRESS WON'T UPDATE

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...

  • Casual Listener
  • I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invi...
  • Noah
  • Spotify Star
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mail-Address won't change

Hi there, I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that.Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't seem to care about that change. It holds onto my old address...

  • Casual Listener
  • Hi there,  I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that. Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't ...
  • Herkat
  • Casual Listener
  • 795 Views
  • 3 replies
  • 0 likes
  • 795 Views
  • 3 replies
  • 0 likes

huawei y560-l03

Hello A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it from other devices, it still keeps trying to connect. They del...

  • Newbie
  • Hello  A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it...
  • Noah
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes