Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263046 Views
  • 790 replies
  • 81 likes
  • Account
  • 263046 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129048 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129048 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71966 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71966 Views
  • 63 replies
  • 8 likes

Receiving targeted ads based on wrong location

Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though I live in Georgia. Can someone tell me why Spotify ...

  • Casual Listener
  • Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though ...
  • SpotSpot44
  • Casual Listener
  • 2824 Views
  • 2 replies
  • 1 likes
  • Account
  • 2824 Views
  • 2 replies
  • 1 likes

Solved!! My display name isn't the same as my log-in username

I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the reason I made a new account is becuse this is what...

  • Visitor
  • I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the...
  • user-removed
  • Not applicable
  • 1686 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1686 Views
  • 3 replies
  • 0 likes

Solved!! Spotify disconnected from facebook but my name keeps showing up

I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook my name keeps showing up, I just want my username to...

  • Casual Listener
  • I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook...
  • IncognitoZ90
  • Regular
  • 2823 Views
  • 9 replies
  • 2 likes
  • Account
  • 2823 Views
  • 9 replies
  • 2 likes

How maintain my Spotify account after I have terminated my contract with German Telekom?

Hi,I have a Spotify premium account that was setup by my telco (German Telekom).I will terminate the contract with Telekom soon. My question is now:how can I keep my Spotify account? How will the charging be done?Uli

  • Newbie
  • Hi, I have a Spotify premium account that was setup by my telco (German Telekom). I will terminate the contract with Telekom soon. My question is now: how can I keep my Spotify account? How will t...
  • Maxim
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
  • 451 Views
  • 1 replies
  • 0 likes

Spotify Webplayer Offline/Access Blocked

For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a blank white page with nothing on it. I got a new rout...

Spotify_Home_Page.png Spotify_Support.png
  • Casual Listener
  • For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a bl...
  • brentf777
  • Casual Listener
  • 797 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 797 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charged my card but didn't give me access to premium

i tried to sign up for premium and they charged my card by Paypal, but didnt give me it and im in UAE does anyone know how to do this?

  • Newbie
  • i tried to sign up for premium and they charged my card by Paypal, but didnt give me it   and im in UAE does anyone know how to do this?    
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Seperate a family account?

Hey, I'm interested in buying the family premium package. Theres one question left which I cannot find an answer to. If I invite my brother that has an account already to the family package and he wants to make it his own account again at any time.. ...

  • Visitor
  • Hey,   I'm interested in buying the family premium package. Theres one question left which I cannot find an answer to. If I invite my brother that has an account already to the family package ...
  • Quost
  • Newbie
  • 579 Views
  • 6 replies
  • 1 likes
  • 579 Views
  • 6 replies
  • 1 likes

Solved!! How can I pay for premium using a direct debit?

Hi,I've recently opened a bank account that requires two direct debits be in action for the account to give interest. I have one set up for my phone, and thought I could use the second one as an excuse and opportunity to get spotify premium. So... ba...

  • Newbie
  • Hi, I've recently opened a bank account that requires two direct debits be in action for the account to give interest. I have one set up for my phone, and thought I could use the second one as an ex...
  • LP91
  • Casual Listener
  • 15799 Views
  • 4 replies
  • 0 likes
  • Premium
  • 15799 Views
  • 4 replies
  • 0 likes

Downloads tab

The downloads tab has disappeared from the "your music" section on my account. This is really annoying. Your online customer support is not working either (I just get a "connection unavailable" message). This is also really annoying. Can you fix both...

  • Newbie
  • The downloads tab has disappeared from the "your music" section on my account. This is really annoying. Your online customer support is not working either (I just get a "connection unavailable" messa...
  • Maxim
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Invited family member cannot redeem

I just upgraded my premium account to 1 additional family member account. I sent an invite to the other member's email address, opened the link from the email and I'm getting the message "Oops! Something went wrong, please try again. I've already can...

spot_fam.PNG
  • Regular
  • I just upgraded my premium account to 1 additional family member account. I sent an invite to the other member's email address, opened the link from the email and I'm getting the message "Oops! Som...
  • Random15
  • Newbie
  • 83884 Views
  • 47 replies
  • 2 likes
  • Premium
    Subscription
  • 83884 Views
  • 47 replies
  • 2 likes

Spotify Premium - can't change country

Hi guys, I have a spotify premium account, and would like to change the credit card i'm using from a UK to a French one. I've followed the instructions to go on my account -> subscription -> update payment method. After I enter the details of my Fren...

  • Casual Listener
  • Hi guys,   I have a spotify premium account, and would like to change the credit card i'm using from a UK to a French one. I've followed the instructions to go on my account -> subscription...
  • AlexGil
  • Casual Listener
  • 601 Views
  • 3 replies
  • 0 likes
  • 601 Views
  • 3 replies
  • 0 likes

How can I delete my account?

I want to delete my account, how can I do it? I've been a "happy client" of the Unlimeted Version. Now I've decided, after several months, to come back to the free version. But I'm living now in other country and Spotify says that I need to update my...

  • Visitor
  • I want to delete my account, how can I do it?   I've been a "happy client" of the Unlimeted Version. Now I've decided, after several months, to come back to the free version. But I'm living no...
  • LeoRager
  • Community Legend
  • 1041 Views
  • 2 replies
  • 5 likes
  • 1041 Views
  • 2 replies
  • 5 likes

can’t get numbers for my podcast

My podcast is on Spotify but I’m told here is no way to get the numbers of how many listens I’m getting. Can anyone help? Thanks.

  • Newbie
  • My podcast is on Spotify but I’m told here is no way to get the numbers of how many listens I’m getting. Can anyone help? Thanks. 
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Other
  • 161 Views
  • 1 replies
  • 0 likes

account

how can i become an artist on spotify? come posso diventare un artista su spotify?

  • Newbie
  • how can i become an artist on spotify? come posso diventare un artista su spotify?
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my music

I canceled my premium subscription and then wanted to view my previous saved music and then i realized that none of my songs were there. They're all deleted I just wanted to view them. Can i? Is there any way that i can get'em back

  • Newbie
  • I canceled my premium subscription and then wanted to view my previous saved music and then i realized that none of my songs were there. They're all deleted  I just wanted to view them. Can i?&...
  • Heliotropium039
  • Regular
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Spotify charged my card but didn't give me access to premium

i tried to sign up for premium and they charged my card the $4.99 but didnt give me it. all i want is to get in contact with spotify and get the charge canceled, but it seems imposible. does anyone know how to do this?

  • Newbie
  • i tried to sign up for premium and they charged my card the $4.99 but didnt give me it. all i want is to get in contact with spotify and get the charge canceled, but it seems imposible. does anyone k...
  • JhanArman
  • Newbie
  • 5369 Views
  • 15 replies
  • 1 likes
  • Account
  • 5369 Views
  • 15 replies
  • 1 likes

Delete Spotify Premium

Hello guys, so just recently I noticed that for on-going months, I have been paying for spotify premium, although - as I thought - I have not been a spotify premium member. Afterwards, it came to my mind, that I had created a ton of accounts on my mo...

  • Newbie
  • Hello guys,    so just recently I noticed that for on-going months, I have been paying for spotify premium, although - as I thought - I have not been a spotify premium member. Afterward...
  • jackryan103
  • Newbie
  • 2328 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2328 Views
  • 5 replies
  • 0 likes

Superuser Contribution Bloqueado spotify porque el anuncio no desaparece

Hola:Desde hace unos dias la reproduccion de Spotify en el navegador y en la aplicacion de ordenador no me funciona porque se ha bloqueado (no soy premium). Pone que esta reproduciendo un anuncio y no pasa de ahi de ninguna forma. He probado cerrando...

  • Newbie
  • Hola: Desde hace unos dias la reproduccion de Spotify en el navegador y en la aplicacion de ordenador no me funciona porque se ha bloqueado (no soy premium). Pone que esta reproduciendo un anuncio y...
  • Maria_B
  • Moderator
  • 4783 Views
  • 1 replies
  • 0 likes
  • Account
  • 4783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login to my account

Hello. I can't login into my Facebook Spotify Account. It says i "exceeded the limit of 14 days abroad". That is not the case though, since i created the account in vienna and I still live there. The only thing that happened abroad is the payment for...

  • Newbie
  • Hello.   I can't login into my Facebook Spotify Account. It says i "exceeded the limit of 14 days abroad". That is not the case though, since i created the account in vienna and I still live t...
  • Maria_B
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar el email desde facebook

Inicie secion desde facebook y resulta que tenia un mail aniguo el cual perdi. Al cambiar el mail desde face no tuve probema, pero no se me actualiza en el perfil de spotify. Si alguno tiene la solucion muchas gracias.

  • Newbie
  • Inicie secion desde facebook y resulta que tenia un mail aniguo el cual perdi. Al cambiar el mail desde face no tuve probema, pero no se me actualiza en el perfil de spotify. Si alguno tiene la soluc...
  • Maria_B
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 274 Views
  • 1 replies
  • 0 likes