Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421545 Views
  • 965 replies
  • 108 likes
  • Account
  • 421545 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186536 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186536 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103476 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103476 Views
  • 69 replies
  • 10 likes

Solved!! Tarjetas de regalo

Compre una targeta de regalo en una tienda distribuidora, pero la acabo de activar, y en mi cuenta aparece como si aun no hubiese activado la cuenta premium, ¡ayuda!

  • Casual Listener
  • Compre una targeta de regalo en una tienda distribuidora, pero la acabo de activar, y en mi cuenta aparece como si aun no hubiese activado la cuenta premium, ¡ayuda!
  • mizluca
  • Newbie
  • 1596 Views
  • 8 replies
  • 0 likes
  • 1596 Views
  • 8 replies
  • 0 likes

Changing account, but keeping playlists?

I want to detach my premium account from facebook, which I understand means deleting my curent account and opening up another. That's OK, but what I would like to be able to do is somehow export my current playlists, so I can import them into my new ...

  • Visitor
  • I want to detach my premium account from facebook, which I understand means deleting my curent account and opening up another.  That's OK, but what I would like to be able to do is somehow expor...
  • IguanaSetup
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • Premium
  • 370 Views
  • 1 replies
  • 0 likes

Solved!! Subscription problem: Oops something went wrong!

I am a student trying to upgrade to premium and every time I try to, I get to the end where I confirm payment and then I get redirected to the first page where you submit name and college with an error at the top sayng "Oops! Something went wrong! Pl...

  • Casual Listener
  • I am a student trying to upgrade to premium and every time I try to, I get to the end where I confirm payment and then I get redirected to the first page where you submit name and college with an err...
  • Stellistarz
  • Casual Listener
  • 73687 Views
  • 9 replies
  • 3 likes
  • Subscription
  • 73687 Views
  • 9 replies
  • 3 likes

Superuser Contribution My ex Wife's echo and dots show up on my account

Very similar issue as the one I keep seeing. But with a slight twist. We've been divorced for amost 2 years now. Before I had spotify premium. Once I got premium I was able to connect it to my echo. She somewhere in the last year got her own echo and...

  • Casual Listener
  • Very similar issue as the one I keep seeing. But with a slight twist.    We've been divorced for amost 2 years now. Before I had spotify premium.    Once I got premium I was a...
  • Alfredo
  • Roadie
  • 1105 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shutting down the link to facebook

I had a free spotify account connected to facebook and not my email. Then i got full access using my email and i cant connect to my Facebook because my old free account is. I want to shut down the old free account so i can connect my new one to faceb...

  • Newbie
  • I had a free spotify account connected to facebook and not my email. Then i got full access using my email and i cant connect to my Facebook because my old free account is. I want to shut down the ol...
  • Alfredo
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't access account

I was forced to get a new email address. Now, due to change of email address, I can't recall password and have no way to get it sent to me. Any help would be appreciated.

  • Newbie
  • I was forced to get a new email address.  Now, due to change of email address, I can't recall password and have no way to get it sent to me.  Any help would be appreciated.
  • Alfredo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Re: Songs not playing...

I just subscribed and want to know if i download and save songs on my playlist on spotify would i be able to listen to saved songs if i dont renew my subscribtion ..

  • Newbie
  • I just subscribed and want to know if i download and save songs on my playlist on spotify would i be able to listen  to saved songs if i dont renew my subscribtion .. 
  • rossi1911
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login issue

Had a premium account with my email through Facebook. I deleted my Facebook and then my phone broke a month later. So when I got a new phone I couldn’t login to my Spotify. How do I cancel that premium account so that I can start a new one on another...

  • Newbie
  • Had a premium account with my email through Facebook. I deleted my Facebook and then my phone broke a month later. So when I got a new phone I couldn’t login to my Spotify. How do I cancel that premi...
  • Alfredo
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged in with FB, but cannot change password

I can log into my account fine using facebook, but if i want to chang my password on the spotify account i need to remember my old spotify password. I do not, so i should just reset my password with the an email, but the email that i used for spotify...

  • Newbie
  • I can log into my account fine using facebook, but if i want to chang my password on the spotify account i need to remember my old spotify password. I do not, so i should just reset my password with ...
  • Alfredo
  • Roadie
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

I have been unable to log into my Spotify account for the last 2 weeks. I'm able to log onto the website and into my account but it won't allow me to open the app.EVERY TIME I try to log in it says "update password" then sends me a crazy numeric pass...

  • Casual Listener
  • I have been unable to log into my Spotify account for the last 2 weeks. I'm able to log onto the website and into my account but it won't allow me to open the app. EVERY TIME I try to log in it says...
  • Alfredo
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log In Problem

I've changed the password for more that 5 times now trying to get it to log into the app. I can get on the website and sign in but as soon as I try to log into the app on my Oppo F1 Phone it tells me incorrect password or username. Which obviously is...

  • Newbie
  • I've changed the password for more that 5 times now trying to get it to log into the app. I can get on the website and sign in but as soon as I try to log into the app on my Oppo F1 Phone it tells me...
  • Alfredo
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log into android app

Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?

  • Casual Listener
  • Having problem with my android app now.. can log into Spotify web just fine. Tried all the solution method but nothing. How ?
  • Alfredo
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 302 Views
  • 1 replies
  • 0 likes

register zip code

hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am registered by facebook and only appears in edit your ac...

  • Newbie
  • hello!!, sorry for the interuption I have had problems to register my zip code, will not let me add my address on my profile, could someone please instruct me on how to register it? is that I am regi...
  • 302 Views
  • 0 replies
  • 0 likes
  • Account
  • 302 Views
  • 0 replies
  • 0 likes

Hacked by PS4 User?

Hey Guys,I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed my password and chose disconnect from all devices, but...

  • Newbie
  • Hey Guys, I have a Problem. For some days now someone is using my Spotify account at his PlayStation. I can see it at the "Devices" window in Spotify on my Desktop PC and my mobilephone. I changed m...
  • hacked
  • Newbie
  • 2827 Views
  • 4 replies
  • 0 likes
  • 2827 Views
  • 4 replies
  • 0 likes

Premium

I paid premium but still free. Please help me

  • Casual Listener
  • I paid premium but still free. Please help me
  • im_tired2000
  • Casual Listener
  • 407 Views
  • 1 replies
  • 0 likes
  • Premium
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Log in- error 408

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

  • Newbie
  • I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.
  • im_tired2000
  • Casual Listener
  • 117005 Views
  • 333 replies
  • 7 likes
  • 117005 Views
  • 333 replies
  • 7 likes

premium account hacked

I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account that IS NOT my email. I need this fixed ASAP I’m fr...

  • Casual Listener
  • I’ve been listening all day on my computer and I got in my car and opened the app on my phone and it says I have the wrong information. I go to put the password in and there’s an email on my account ...
  • ahardo
  • Casual Listener
  • 359 Views
  • 2 replies
  • 0 likes
  • Account
  • 359 Views
  • 2 replies
  • 0 likes

Facebook e spotify

Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. Oggi ho deciso di creare un account per attivare pr...

  • Visitor
  • Ciao a tutti, chiedo aiuto perché tanto tempo fa, per provare spotify invece di creare un account entrai con facebook e poi eliminai l'applicazione sia dal telefono che dalla pagina app di facebook. ...
  • Funblader
  • Newbie
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Switched from Premium to Family plan.

Hello,I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before my sisters asked me to purchase the family plan for us. I s...

  • Newbie
  • Hello, I just switched from my premium to a family plan. However, I paid for a month of premium, so I was wondering if I could get a refund for the premium. I purchased Spotify Premium before...
  • phan_times
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes