Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
80297 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
99620 Views
9 replies
2 likes
Hello,I am having a minor problem. My credit card expired and when I went to the change payment method to enter another one I couldn't do it because It was issued by another country. The system adviced me to change my country in my account settings b...
Hello, I am having a minor problem. My credit card expired and when I went to the change payment method to enter another one I couldn't do it because It was issued by another country. The system adv...
Spotify Star
283 Views
1 replies
0 likes
When i try claim my profile to artists,i copy the link, paste it to the artists login,but i cant press "Add" Why i can't?
When i try claim my profile to artists, i copy the link, paste it to the artists login, but i cant press "Add" Why i can't?
Casual Listener
667 Views
4 replies
0 likes
Student here with proof in form of ID and everything unable to verify through automated service. Can attach ID card if needed.
Student here with proof in form of ID and everything unable to verify through automated service. Can attach ID card if needed.
Spotify Star
392 Views
3 replies
0 likes
Every month there is a charge on my credit card of 99 SEK. That's ok but my problem is that my account that I am using (email and password) is not linked to this. I must have created an other account after I signed up and now I can't get any informat...
Every month there is a charge on my credit card of 99 SEK. That's ok but my problem is that my account that I am using (email and password) is not linked to this. I must have created an other account...
Spotify Star
11197 Views
4 replies
0 likes
Bonjour,J'ai créer un compte spotify avec mon ordinateur via un de mes comptes facebook et je me suis abonnée PREMIUM, j'ai ainsi essayée de me connecter sur ce même compte avec l'application sur mon iPhone mais cela me connecte sur mon deuxième comp...
Bonjour, J'ai créer un compte spotify avec mon ordinateur via un de mes comptes facebook et je me suis abonnée PREMIUM, j'ai ainsi essayée de me connecter sur ce même compte avec l'application sur m...
Casual Listener
759 Views
2 replies
0 likes
Hi! my spotify got hacked recently and they used my saved billing details to renew premium, how do i delete these details? Theres no option to delete it on the subscription page
Hi! my spotify got hacked recently and they used my saved billing details to renew premium, how do i delete these details? Theres no option to delete it on the subscription page 😕
Roadie
345 Views
1 replies
0 likes
Hi guys, I recently applied to get our artist profile verified and you guys did it very quickly and I was very impresed! However, our artist profile is being shared with another artist which isnt us. Weve spoken to our distributer (Ditto music) and t...
Hi guys, I recently applied to get our artist profile verified and you guys did it very quickly and I was very impresed! However, our artist profile is being shared with...
Roadie
366 Views
1 replies
0 likes
Hi everybody, I changed the country on my Spotify to Israel, where I'm currently visiting, but for some reason it doesn't recognize that I have premium anymore. I checked and have stille premium through my phone company at home, but now I can't chang...
Hi everybody, I changed the country on my Spotify to Israel, where I'm currently visiting, but for some reason it doesn't recognize that I have premium anymore. I checked and have stil...
Roadie
296 Views
1 replies
0 likes
I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.
I can log into my account on my phone but it won't let me log into my account on my laptop. I've tried resetting my password but it still won't work.
Newbie
351 Views
1 replies
1 likes
Since the web player has been virtually destroyed by Spotify, I may be forced to download the Spotify application to use on my laptop. If I do, am I forced to download all my saved tracks to my hardrive? I want the saved tracks download for my iPhone...
Since the web player has been virtually destroyed by Spotify, I may be forced to download the Spotify application to use on my laptop. If I do, am I forced to download all my saved tracks to my...
Regular
720 Views
3 replies
0 likes
Cada vez que checo mi perfil de spotify puede ver a mis artistas escuchados recientemente y uno de mis amigos que me sigue en spotify dice que el también los puede ver en mi perfil. Yo no quiero que sigan apareciendo, pero no sé que función modificar...
Cada vez que checo mi perfil de spotify puede ver a mis artistas escuchados recientemente y uno de mis amigos que me sigue en spotify dice que el también los puede ver en mi perfil. Yo no quiero que ...
Not applicable
60955 Views
4 replies
2 likes
Hallo, leider werden mir bei Spotify keine FB Freunde angezeigt. Wenn ich im Facebook unter Einstellungen - Apps die Spotify App aufrufe wird mirunter "Infos, die du dieser App bereitstellst" nur das öffentliche Profil aufgelistet.In anderen Apps z.B...
Hallo, leider werden mir bei Spotify keine FB Freunde angezeigt. Wenn ich im Facebook unter Einstellungen - Apps die Spotify App aufrufe wird mir unter "Infos, die du dieser A...
Regular
2805 Views
2 replies
0 likes
Hi everyone! I have a problem. I did spotify when i was 12.. I choose a stupid username and now i'd like to have the possibilities to change it. Is there someone who know how to change it?I really need help!!!
Hi everyone! I have a problem. I did spotify when i was 12.. I choose a stupid username and now i'd like to have the possibilities to change it. Is there someone who know how to ch...
Newbie
526 Views
3 replies
0 likes
I cannot sign into my spotify app. I have tried resetting my password and uninstalling then reinstalling the app and it still doesn't work. My details are all correct. When I hit "log in", it says "logging in" and then nothing happens and it goes bac...
I cannot sign into my spotify app. I have tried resetting my password and uninstalling then reinstalling the app and it still doesn't work. My details are all correct. When I hit "log in", it says "l...
Casual Listener
540 Views
2 replies
0 likes
Hello Spotify community, I live in the United States. I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscription card for Spotify Premium that was purchased in Japan which she...
Hello Spotify community, I live in the United States. I have a friend who lives in Tokyo, Japan that has been using the free Spotify app. I bought her a physical 3 month gift subscr...
Roadie
334 Views
2 replies
0 likes
Hi,how do you think about living in the same place but using different Internet connections? I have to randomly renew the family subscription, since I am using an IP that is bonded to my work and others do use an different interet connections... Apar...
Hi, how do you think about living in the same place but using different Internet connections? I have to randomly renew the family subscription, since I am using an IP that is bonded to my work and o...
Community Legend
549 Views
3 replies
0 likes
HELP! We think someone have STOLEN our (my girldfriends) family-subscription account!1. She recieves an e-mail that says "Your subscription is cancelled". We didnt do anything!2. Later, she recieves an e-mail that says "You now have Premium". But not...
HELP! We think someone have STOLEN our (my girldfriends) family-subscription account! 1. She recieves an e-mail that says "Your subscription is cancelled". We didnt do anything! 2. Later, she ...
Roadie
298 Views
1 replies
0 likes
Non riesco ad accedere da giorni al mip account mettendo password e nickname giusti..perché?
Non riesco ad accedere da giorni al mip account mettendo password e nickname giusti..perché?
Roadie
293 Views
1 replies
0 likes
Hola buena noche, hoy realizaron el cobro del segundo mes de suscripción y me han eliminado a todos los de mi grupo en mi plan familiar a la hora de volver les a enviar invitaciones no los deja volver a formar parte. Agradezco comentarios
Hola buena noche, hoy realizaron el cobro del segundo mes de suscripción y me han eliminado a todos los de mi grupo en mi plan familiar a la hora de volver les a enviar invitaciones no los deja volve...
Roadie
457 Views
1 replies
0 likes
I'm paying for a Family Premium account, and for some reason all my playlists, and songs that I have downloaded and saved are gone. I was able to restore a couple of playlists, but the Songs I saved. I tried to use spotify today and I could not log i...
I'm paying for a Family Premium account, and for some reason all my playlists, and songs that I have downloaded and saved are gone. I was able to restore a couple of playlists, but the Songs I saved....
Roadie
369 Views
1 replies
0 likes
