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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422587 Views
  • 965 replies
  • 108 likes
  • Account
  • 422587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187208 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187208 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103794 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103794 Views
  • 70 replies
  • 10 likes

Solved!! HOW CAN I LINK MY ARTIST PROFILES ?

Every time my music is released, spotify create a new profile, now i have 3 artist profiles ,how can i link all my music in only one profile???

  • Casual Listener
  • Every time my music is released, spotify create a new profile, now i have 3 artist profiles ,how can i link all my music in only one profile???
  • Maxim
  • Spotify Star
  • 10182 Views
  • 6 replies
  • 0 likes
  • 10182 Views
  • 6 replies
  • 0 likes

My music is uploading with wrong artist name

I'm recently releasing an album called "How Beautiful - Summer Soul (feat. TAEK) through DistroKid and came across an issue. My featuring artist name is TAEK (all caps) but DistroKid uploaded it as Taek. I tried to re-upload the album with all caps i...

  • Visitor
  • I'm recently releasing an album called "How Beautiful - Summer Soul (feat. TAEK) through DistroKid and came across an issue. My featuring artist name is TAEK (all caps) but DistroKid uploaded it as T...
  • Maxim
  • Spotify Star
  • 3254 Views
  • 2 replies
  • 0 likes
  • Other
  • 3254 Views
  • 2 replies
  • 0 likes

Solved!! I cannot change my country for paying for premium

Hello,I am currently residing in Turkey. I was trying to subsribe to premium and I am using my dad's credit card who is currently in Oman and his credit card is from there. When I am trying to pay, I am getting an error message that I cannot pay usin...

  • Newbie
  • Hello, I am currently residing in Turkey. I was trying to subsribe to premium and I am using my dad's credit card who is currently in Oman and his credit card is from there. When I am trying to pa...
  • Maxim
  • Spotify Star
  • 1081 Views
  • 1 replies
  • 0 likes
  • 1081 Views
  • 1 replies
  • 0 likes

High school student charged for student discount

Hi. I didnt know that the student discount wasnt applicable for high school students. So I went and put my bank information for the premium student discount and i got charged for it. How do i get my money back? Pls reply asap.

  • Newbie
  • Hi. I didnt know that the student discount wasnt applicable for high school students. So I went and put my bank information for the premium student discount and i got charged for it. How do i get my ...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to unlink facebook account and add an email account instaed

I dont want to use my facebook account for my spotify anymore. I want to change it so i can use another email for my spotify.

  • Visitor
  • I dont want to use my facebook account for my spotify anymore. I want to change it so i can use another email for my spotify.  
  • Alfredo
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my country or billing information

I moved from the US to the NL, have followed all the instructions online (https://support.spotify.com/nl/article/How-can-I-change-my-country-setting/), and can't update my country or payment method (with the new country zip code). I have a premium ac...

  • Newbie
  • I moved from the US to the NL, have followed all the instructions online (https://support.spotify.com/nl/article/How-can-I-change-my-country-setting/), and can't update my country or payment method (...
  • Alfredo
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find confirmation email and says I'm not premium

I can't find my confirmation email and I've looked in the junk folder. I signed up for a free trial but it won't let me download music as its saying I'm not premium.

  • Newbie
  • I can't find my confirmation email and I've looked in the junk folder. I signed up for a free trial but it won't let me download music as its saying I'm not premium.
  • Alfredo
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem when log in

Please help me, i want to log in but failed. Is not because incorrect email or password, when i want to log in, it just can't be processed. And didn't say incorrect email or password. What can i do?

  • Newbie
  • Please help me, i want to log in but failed. Is not because incorrect email or password, when i want to log in, it just can't be processed. And didn't say incorrect email or password. What can i do?&...
  • Alfredo
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot re-join family subscription after being kicked out for not verifying email address

1. I have been used Spotify for a long time using Facebook login2. Recently accepted an invitation to a family premium3. Somehow Spotify emailed me at my Facebook account's email to verify email (Hello? Im a long time user), and it went to junk mail4...

  • Newbie
  • 1. I have been used Spotify for a long time using Facebook login 2. Recently accepted an invitation to a family premium 3. Somehow Spotify emailed me at my Facebook account's email to verify email ...
  • Alfredo
  • Roadie
  • 751 Views
  • 1 replies
  • 0 likes
  • Premium
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect - Multiple Speakers/Devices

its like someone else is using my account. i have logged out from every device but sometimes when im lisetening to music another device pops up (web player (Chrome)) and starts playing **bleep**ty music, or changeing song on my playlist. does anyone ...

  • Newbie
  • its like someone else is using my account. i have logged out from every device but sometimes when im lisetening to music another device pops up (web player (Chrome)) and starts playing **bleep**ty mu...
  • Alfredo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with login

Can't login to my facebook registered account from android app (Unable to login. Either the Username or Password is incorrect.). I reset the password twice. With desktop app it works fine. Also i register a new account from android app and it works. ...

  • Newbie
  • Can't login to my facebook registered account from android app (Unable to login. Either the Username or Password is incorrect.). I reset the password twice. With desktop app it works fine. Also i reg...
  • Alfredo
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant cange my coutry to Israel from Israel

Hi, I am trying to change my country to Israel, I am currently on Israel and the account is stuck on USA.I read some topics but non helped, when I enter this site: https://www.maxmind.com/en/locate-my-ip-addressIt tells me that I'm in Israel, Incogni...

  • Newbie
  • Hi,   I am trying to change my country to Israel, I am currently on Israel and the account is stuck on USA. I read some topics but non helped, when I enter this site: https://www.maxmind...
  • Alfredo
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 290 Views
  • 1 replies
  • 0 likes

Stuck in a loop when trying to change Country

I'm moving to Brazil and I want to start using my Brazilian credit card. If I go to the regular settings the drop-down list for countries is grayed out. If I go to manage subscription I can't change the card or remove it. I even went back to Spotify ...

  • Newbie
  • I'm moving to Brazil and I want to start using my Brazilian credit card. If I go to the regular settings the drop-down list for countries is grayed out. If I go to manage subscription I can't change ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Solved!! 3 maximum devices nonsense

I've downloaded few album to be able listening offline but when i open spotify apps suddently there's saying i've reached maximum devices or whatever, and all the album gone **bleep** Nd it happened twice, that's wasting my internet data. I just upda...

  • Casual Listener
  • I've downloaded few album to be able listening offline but when i open spotify apps suddently there's saying i've reached maximum devices or whatever, and all the album gone **bleep** Nd it happened ...
  • rozsnyaizsofia
  • Regular
  • 6007 Views
  • 4 replies
  • 2 likes
  • Premium
  • 6007 Views
  • 4 replies
  • 2 likes

Cant Change Country - Payment Details and Location

Hi there, I upgraded to the Preimum Spotify while I was in Austrilia, since being home the subscription has run out and the bank account I used to set it up doesnt have the correct funds and the Account went back to the Free version. I now cant chang...

  • Casual Listener
  • Hi there,   I upgraded to the Preimum Spotify while I was in Austrilia, since being home the subscription has run out and the bank account  I used to set it up doesnt have the correc...
  • NerdyBiker
  • Casual Listener
  • 424 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 424 Views
  • 4 replies
  • 0 likes

Passwort vergessen, Benutzername wird nicht erkannt, E-Mail passt nicht

Hi zusammen! Ich kann mich nicht mehr mit meinem Premium-Account anmelden.Ich habe mein Passwort vergessen und wollte es zuruecksetzen.Da ich nicht wusste mit welcher E-Mail Adresse ich angemeldet war, habe ich den Benutzenamen eingegeben. Dieser wir...

  • Newbie
  • Hi zusammen!   Ich kann mich nicht mehr mit meinem Premium-Account anmelden. Ich habe mein Passwort vergessen und wollte es zuruecksetzen. Da ich nicht wusste mit welcher E-Mail Adresse ich ...
  • 1146 Views
  • 0 replies
  • 1 likes
  • 1146 Views
  • 0 replies
  • 1 likes

spotify looks updated and is acting funny

I recently deleted my old spotify account and made a new one because I wanted to change my name (they were both free, not premium). Ever since I've made my new one the whole look is different. There are only three menu bars at the bottom that say 'yo...

  • Newbie
  • I recently deleted my old spotify account and made a new one because I wanted to change my name (they were both free, not premium). Ever since I've made my new one the whole look is different. There ...
  • Maxim
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

How to add my name in my account

I have an old account wich only shows my username. However, I want to add my name and surname in my account. My account is free. Nowadays, when creating a new account, I know you can personalize it by creating a profile name. Question: I can only cho...

  • Visitor
  • I have an old account wich only shows my username. However, I want to add my name and surname in my account. My account is free. Nowadays, when creating a new account, I know you can p...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Premium account, forget the email and password

(I'm writing with my second account). i made a new spotify account the username is "wf3i7qth9iztx7bqf3nf80zd9" and i connect the credit card to get the 30 days trial premium. The problem is that i forgot the email and the password, probably during th...

  • Casual Listener
  • (I'm writing with my second account). i made a new spotify account the username is "wf3i7qth9iztx7bqf3nf80zd9" and i connect the credit card to get the 30 days trial premium. The problem is that i fo...
  • beachdevo25
  • Music Fan
  • 1659 Views
  • 3 replies
  • 0 likes
  • 1659 Views
  • 3 replies
  • 0 likes

Solved!! How to reset family account and restart with a new adress

Hiİ do believe spotify family management tool is very very poor andnot user friendlyI invited my family members paying fee / month. While doing that, i must do a letter mistake regarding our adress. Later i cannot see it, i cannot change it and my da...

  • Casual Listener
  • Hi İ do believe spotify family management tool is very very poor andnot user friendly I invited my family members paying fee / month. While doing that, i must do a letter mistake regarding our adre...
  • Angelo1302
  • Newbie
  • 2012 Views
  • 5 replies
  • 0 likes
  • 2012 Views
  • 5 replies
  • 0 likes