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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153782 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153782 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10491 Views
  • 3 replies
  • 9 likes
  • Security
  • 10491 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505114 Views
  • 985 replies
  • 112 likes
  • Account
  • 505114 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124211 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124211 Views
  • 74 replies
  • 12 likes

Solved!! Cannot Get Premium

Dear sir/madam, I created a spotify account which linked to my Facebook account. I got Premium for that account successfully. Now, I don't want to use Facebook anymore, so that I cancelled the Premium subscription, deleted FB account, created a new s...

  • Casual Listener
  • Dear sir/madam,   I created a spotify account which linked to my Facebook account. I got Premium for that account successfully. Now, I don't want to use Facebook anymore, so that I cancelled t...
  • kieut
  • Casual Listener
  • 1875 Views
  • 5 replies
  • 0 likes
  • 1875 Views
  • 5 replies
  • 0 likes

Solved!! 7 day premium trial vs 30 day trial

Hi everyone! So I signed up for the 30 day premium trial on my mac (which ends May 3rd), but when I went to use my iPhone, it said I had just begun my 7 day premium trial.Does my phone have a shorter trial than my laptop or..? When do I start paying?...

  • Newbie
  • Hi everyone!   So I signed up for the 30 day premium trial on my mac (which ends May 3rd), but when I went to use my iPhone, it said I had just begun my 7 day premium trial. Does my phon...
  • Keanu_C
  • Community Legend
  • 1055 Views
  • 1 replies
  • 0 likes
  • 1055 Views
  • 1 replies
  • 0 likes

Solved!! Registrierung funktioniert nicht

Liebe Community, ich habe einen Family Account und meine Familie eingeladen. Mein Sohn konnte sich auch registrieren und alles funktioniert. Bei meiner Tochter klappt die Registrierung nicht. Auf verschiedenen Rechnern und verschiedenen Browsern über...

  • Regular
  • Liebe Community, ich habe einen Family Account und meine Familie eingeladen. Mein Sohn konnte sich auch registrieren und alles funktioniert. Bei meiner Tochter klappt die Registrierung nicht. Auf ver...
  • Susu2
  • Newbie
  • 27390 Views
  • 17 replies
  • 1 likes
  • Account
  • 27390 Views
  • 17 replies
  • 1 likes

Solved!! Used email from old employer, now can't access account, but still paying for Premium!

I created my account using my email address from previous employer. I changed it before I left, on Facebook, but now I can't access. When I go to apps on Facebook, it shows the new email for Spotify, but when I try to access my account, it will only ...

  • Casual Listener
  • I created my account using my email address from previous employer.  I changed it before I left, on Facebook, but now I can't access.  When I go to apps on Facebook, it shows the new email ...
  • HSHongKong
  • Casual Listener
  • 1053 Views
  • 2 replies
  • 0 likes
  • 1053 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unlinking Facebook?

I want to unlink my Facebook from Spotify. I looked at the help article on the subject, but I don't see a settings option when I click the arrow in the top-right corner. I just see "account" and "log out". Nothing about settings under account. I'm on...

  • Newbie
  • I want to unlink my Facebook from Spotify. I looked at the help article on the subject, but I don't see a settings option when I click the arrow in the top-right corner. I just see "account" and "log...
  • Alfredo
  • Roadie
  • 1013 Views
  • 2 replies
  • 2 likes
  • Account
  • 1013 Views
  • 2 replies
  • 2 likes

Superuser Contribution Cant connect to facebook

i have the windows 10 app for spotify and i click connect to facebook and it opens in the background. when i alt+ tab i can see its open but cant actually acess it. how can i fix this. also trying to link onb spotify website doesnt work

  • Newbie
  • i have the windows 10 app for spotify and i click connect to facebook and it opens in the background. when i alt+ tab i can see its open but cant actually acess it. how can i fix this. also trying to...
  • Alfredo
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email Already Taken Error

So earlier, I had decided to delete my old spotify account as I wanted to unlink my Facebook from it but couldn't as I had made the account through Facebook. Anyway, I deleted the account and wanted to make a new account with the same email. However,...

  • Newbie
  • So earlier, I had decided to delete my old spotify account as I wanted to unlink my Facebook from it but couldn't as I had made the account through Facebook. Anyway, I deleted the account and wanted ...
  • Alfredo
  • Roadie
  • 1288 Views
  • 1 replies
  • 0 likes
  • 1288 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution HOW to change address for Premium Family?

I just upgraded to Premium Family. Before I could invite other family members, the system asked me to key in my home address (as they only allow family members "under one roof" to use the family package). Unfortunately, I made a mistake and need to e...

  • Casual Listener
  • I just upgraded to Premium Family. Before I could invite other family members, the system asked me to key in my home address (as they only allow family members "under one roof" to use the family pack...
  • Alfredo
  • Roadie
  • 25060 Views
  • 9 replies
  • 1 likes
  • Account
  • 25060 Views
  • 9 replies
  • 1 likes

Superuser Contribution Change of mailadress

HiIn my account I have my old mailaddress.When I try to change that mailadress to my new one, I have to write my password for old adress and I have forgotten that password.My new mailadress is:*snip*My old one is:*snip*How do I change to new mailadre...

  • Newbie
  • Hi In my account I have my old mailaddress. When I try to change that mailadress to my new one, I have to write my password for old adress and I have forgotten that password. My new mailadress is:...
  • Alfredo
  • Roadie
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect to Facebook

Hi Guys I can't connect my Spotify to my Facebook account. I read a few different threats here and then tried manual connection, or the buttons in the apps, tried on my cell, in the dektop app or via browser but somehow every time I log in to Faceboo...

  • Casual Listener
  • Hi Guys  I can't connect my Spotify to my Facebook account.  I read a few different threats here and then tried manual connection, or the buttons in the apps, tried on my cell, in the dek...
  • Alfredo
  • Roadie
  • 8424 Views
  • 3 replies
  • 1 likes
  • Account
  • 8424 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unlinking Spotify account from old PSN account

Hello! I would like to unlink my Spotify account from my old PSN account, which I currently have no way to access(forgot the E-Mail address which it is asigned to). I have a new PSN account, which I would really like to use Spotify on, but it isn't p...

  • Newbie
  •  Hello!   I would like to unlink my Spotify account from my old PSN account, which I currently have no way to access(forgot the E-Mail address which it is asigned to). I have a new PSN ac...
  • Alfredo
  • Roadie
  • 17443 Views
  • 6 replies
  • 7 likes
  • Account
  • 17443 Views
  • 6 replies
  • 7 likes

Solved!!Superuser Contribution Email Receipts

We would really like to get emailed receipts of our monthly subscription fee. As a businesses, our finance dept. requires itemized receipts each month and that's precisely what we need with our spotify subscription. Please make this happen.

  • Newbie
  • We would really like to get emailed receipts of our monthly subscription fee. As a businesses, our finance dept. requires itemized receipts each month and that's precisely what we need with our ...
  • Alfredo
  • Roadie
  • 2861 Views
  • 4 replies
  • 2 likes
  • 2861 Views
  • 4 replies
  • 2 likes

Spotify Premium Mischarge?

Hi there, I saw an ad on the Spotify.com website offering premium for €5.99 per month after the first trial month.So I signed up wanting to avail of this offer, I cancelled my Tidal subscribtion to switch over. When I completed everything and entered...

Screen Shot 2016-03-13 at 20.59.05.png Screen Shot 2016-03-13 at 20.59.47.png
  • Casual Listener
  • Hi there, I saw an ad on the Spotify.com website offering premium for €5.99 per month after the first trial month. So I signed up wanting to avail of this offer, I cancelled my Tidal subscribtion to...
  • christinaypay
  • Newbie
  • 1878 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1878 Views
  • 7 replies
  • 0 likes

Import from an account to other

Hi all community,I need your help please. I had a free account and there, all my preferred music (Albums, Artists, Playlists, Songs and everyting concerning to). Now, I have a Family Premium Suscription and I would like import all what I have in the ...

  • Casual Listener
  • Hi all community, I need your help please. I had a free account and there, all my preferred music (Albums, Artists, Playlists, Songs and everyting concerning to). Now, I have a Family Premium Suscri...
  • Luke
  • Spotify Star
  • 530 Views
  • 3 replies
  • 0 likes
  • Account
  • 530 Views
  • 3 replies
  • 0 likes

Problems Changing Emails

It promptly states in a bar that I can edit my profile information via facebook instead of using the section "edit profile". The changes have been resent and saved, but there are still no changes made onto my spotify account for my email. It still ha...

  • Casual Listener
  • It promptly states in a bar that I can edit my profile information via facebook instead of using the section "edit profile". The changes have been resent and saved, but there are still no changes mad...
  • user-removed
  • Not applicable
  • 1213 Views
  • 8 replies
  • 0 likes
  • 1213 Views
  • 8 replies
  • 0 likes

retrieve card data

I have the RG, CPF, data proving everything, receipts .... but I need you to give me the number of my own card and all the information I entered here on the site. For strictly particular reasons What do they suggest?

  • Casual Listener
  • I have the RG, CPF, data proving everything, receipts .... but I need you to give me the number of my own card and all the information I entered here on the site. For strictly particular reasons &nb...
  • Maxim
  • Spotify Star
  • 488 Views
  • 3 replies
  • 0 likes
  • Account
  • 488 Views
  • 3 replies
  • 0 likes

Can`t log-in with Internet connection?

Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these problems?

  • Newbie
  • Hi! I`m having this problem on my phone in the last past days. I can`t connect to Spotify app when I`m connected to the Internet. Offline works just fine! Does anyone know why I`m having these proble...
  • Luke
  • Spotify Star
  • 622 Views
  • 3 replies
  • 0 likes
  • 622 Views
  • 3 replies
  • 0 likes

"lost account" no playlists when I log in.

woke up today to the sight of being loged out of spotify(I never do) and when I log back in there is no playlists anymore, all gone. I know I f-ed up once and got a fb-acc few years ago, logged in to that to see if they were merged. and still there w...

  • Visitor
  • woke up today to the sight of being loged out of spotify(I never do) and when I log back in there is no playlists anymore, all gone. I know I f-ed up once and got a fb-acc few years ago, logged in to...
  • Noah
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Excluir conta

Olá, desejo excluir minha conta permanente.

  • Newbie
  • Olá, desejo excluir minha conta permanente.
  • Bittencourt
  • Spotify Star
  • 247965 Views
  • 24 replies
  • 19 likes
  • Account
    Free
  • 247965 Views
  • 24 replies
  • 19 likes

Superuser Contribution Can't change my email

How can I change my email? I no longer have access to the original email I used when I created a spotify account several years ago. Due to the fact that it was a university email, I no longer have access to said email account. When I try to change th...

  • Visitor
  • How can I change my email? I no longer have access to the original email I used when I created a spotify account several years ago. Due to the fact that it was a university email, I no longer have ac...
  • SergioDavid
  • Roadie
  • 444 Views
  • 1 replies
  • 1 likes
  • 444 Views
  • 1 replies
  • 1 likes