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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4510 Views
  • 0 replies
  • 9 likes
  • Security
  • 4510 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464173 Views
  • 975 replies
  • 110 likes
  • Account
  • 464173 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205320 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205320 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113027 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113027 Views
  • 72 replies
  • 12 likes

Error with payment

I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net before with no problems. The card has not expired. Payment...

  • Regular
  •  I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net b...
  • osornios
  • Spotify Star
  • 6935 Views
  • 7 replies
  • 1 likes
  • 6935 Views
  • 7 replies
  • 1 likes

My account just got hacked?

I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I had to make in order to make a post. Could I pleas...

  • Newbie
  • I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I...
  • Jacquelinehowe
  • Composer
  • 740 Views
  • 1 replies
  • 0 likes
  • Account
  • 740 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Renewal Please Help.

I had the student discount price for a year and I read that you could renew it. Well I got charged for 9.99 after and I tried to renew it and now it says Im not eligible for the student discount even though I am a student. I tried canceling my premiu...

  • Casual Listener
  • I had the student discount price for a year and I read that you could renew it. Well I got charged for 9.99 after and I tried to renew it and now it says Im not eligible for the student discount even...
  • osornios
  • Spotify Star
  • 50502 Views
  • 21 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 50502 Views
  • 21 replies
  • 2 likes

Log in

I keep reseting my password like 4 times and I still can't log in. What should I do?

  • Newbie
  • I keep reseting my password like 4 times and I still can't log in. What should I do?
  • Jacquelinehowe
  • Composer
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Error on update my profile informations

I need to update my profile informations, but "password incorret" appears for me, but the password is correct, what I should do?

  • Casual Listener
  • I need to update my profile informations, but "password incorret" appears for me, but the password is correct, what I should do?
  • Cynthia946
  • Newbie
  • 613 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 613 Views
  • 2 replies
  • 0 likes

EP / Album / Single Classification

Hi, I am both a Spotify Artist and personal user myself. As a big advocate of the streaming platform I would like to suggest that the developers update the classification between Albums EPs and Singles and also consider giving Artists control over th...

  • Newbie
  • Hi, I am both a Spotify Artist and personal user myself. As a big advocate of the streaming platform I would like to suggest that the developers update the classification between Albums EPs and Singl...
  • Jacquelinehowe
  • Composer
  • 2845 Views
  • 1 replies
  • 12 likes
  • 2845 Views
  • 1 replies
  • 12 likes

location change

i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try get spotify premium in my country

  • Casual Listener
  • i have a free spotify account that i use and is registered in the usa but now when i try to change my location to South Africa it says that my email is already taken? so i cant change to it try ...
  • user-removed
  • Not applicable
  • 1014 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 1014 Views
  • 1 replies
  • 0 likes

Cobro

Buenos dias, me suscribi a premium 0,99€ durante 3 meses y me han cobrado 9,99 los 2 primero meses, quiero mi devoluciun y eliminar mi cuenta. Ya que al picar sobre la promoción m decia que a partir de mediados de Enero serian 9,99€. Gracias

  • Newbie
  • Buenos dias, me suscribi a premium 0,99€ durante 3 meses y me han cobrado 9,99 los 2 primero meses, quiero mi devoluciun y eliminar mi cuenta. Ya que al picar sobre la promoción m decia que a partir ...
  • oscargamaliel
  • Newbie
  • 443 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 443 Views
  • 2 replies
  • 0 likes

Solved!! E-Mail change

Hi, I signed up for Spotify on Facebook, but I'd like to change my email address, I did this on facebook but he doesn't change it on my spotify account.

  • Visitor
  • Hi, I signed up for Spotify on Facebook, but I'd like to change my email address, I did this on facebook but he doesn't change it on my spotify account.
  • 22uqqttzoywkteh
  • Newbie
  • 859 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 859 Views
  • 2 replies
  • 0 likes

Generic IP Address

Hi I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country. Spotify now has me as being based in the USA, due to the generic IP address assigned to my location...

  • Newbie
  • Hi   I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country.  Spotify now has me as being base...
  • 461 Views
  • 0 replies
  • 0 likes
  • Account
    Free
  • 461 Views
  • 0 replies
  • 0 likes

Random Picture on Profile in Recent Search

When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list.It happens with profiles who have not profile pictures. See screenshot.

  • Newbie
  • When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list. It happens with profiles wh...
  • 417 Views
  • 0 replies
  • 0 likes
  • Account
  • 417 Views
  • 0 replies
  • 0 likes

Solved!! Duplicate Account?

Dear People at Spotify, It seems I have one account with spotify directly and another one with my facebook-ID? Strange thing is: I logged in with my 'normal' account to renew my premium, but it seems that it has been booked on an account i can only g...

  • Visitor
  • Dear People at Spotify,    It seems I have one account with spotify directly and another one with my facebook-ID?   Strange thing is: I logged in with my 'normal' account to renew ...
  • ingy1973
  • Casual Listener
  • 19640 Views
  • 207 replies
  • 2 likes
  • 19640 Views
  • 207 replies
  • 2 likes

Solved!! been charged, but said will not be charged until you select a university.

So i wanted to get a premium for in sweden for 49 sek and i put my visa card number in there the only catch is that you need to select a university after the payment. But it said it will not take money from my account until you have selected a univer...

  • Regular
  • So i wanted to get a premium for in sweden for 49 sek and i put my visa card number in there the only catch is that you need to select a university after the payment. But it said it will not take mon...
  • Blastyblasty
  • Regular
  • 696 Views
  • 2 replies
  • 0 likes
  • Premium
  • 696 Views
  • 2 replies
  • 0 likes

Spotify hacked

My spotify has been hacked, the hacker change email password and birthdate. I can still log in with facebook however but when I try to contact spotfiy by email the respone from spotify gets sent to his email and not mine. Anyone that could give me ad...

  • Newbie
  • My spotify has been hacked, the hacker change email password and birthdate. I can still log in with facebook however but when I try to contact spotfiy by email the respone from spotify gets sent to h...
  • Maxim
  • Spotify Star
  • 920 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 920 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

Hi, I got my account hacked by someone who changed the email and the password. I am on a family account and we kicked him out. But is there a way to retrieve my saved playlists ? Cheers, Nicolas

  • Casual Listener
  • Hi,    I got my account hacked by someone who changed the email and the password.   I am on a family account and we kicked him out. But is there a way to retrieve my saved pla...
  • yellowbravo
  • Casual Listener
  • 910 Views
  • 2 replies
  • 0 likes
  • 910 Views
  • 2 replies
  • 0 likes

Superuser Contribution fail cambio a spotify premium

SALUDOS..Realicé el pago para cambiar a "Premium" e inclusive se aplicó doble cargo, sin embargo, mi cuenta sigue como "free", no tengo ningun otra cuenta y ya desinstale e instale nuevemente la app.

  • Newbie
  • SALUDOS..Realicé el pago para cambiar a "Premium" e inclusive se aplicó doble cargo, sin embargo, mi cuenta sigue como "free", no tengo ningun otra cuenta y ya desinstale e instale nuevemente la...
  • idaliaastrid
  • Newbie
  • 604 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 604 Views
  • 2 replies
  • 0 likes

changing premium account to students account

HELP ! i have a spotify premium account but I've recently become a student. I have an NUS card but how can I apply the student discount to my existing account ?

  • Casual Listener
  • HELP ! i have a spotify premium account but I've recently become a student.   I have an NUS card but how can I apply the student discount to my existing account ?    
  • FAtia
  • Newbie
  • 225885 Views
  • 72 replies
  • 2 likes
  • 225885 Views
  • 72 replies
  • 2 likes

Playlist colaborativa

Eu coloco minha playlist como colaborativa, porém meus amigos não conseguem adicionar músicas nela, alguns sequer conseguem visualizar a playlist. Se mando o link ela abre pra eles, mas só para visualização, ninguém consegue adicionar músicas como é ...

  • Newbie
  • Eu coloco minha playlist como colaborativa, porém meus amigos não conseguem adicionar músicas nela, alguns sequer conseguem visualizar a playlist.   Se mando o link ela abre pra eles, mas só p...
  • Bittencourt
  • Spotify Star
  • 18638 Views
  • 8 replies
  • 2 likes
  • Account
    Other
    Premium
  • 18638 Views
  • 8 replies
  • 2 likes

Cannot log into spotify

To preface, I had to create a separate account just to post here.I created my account using the app and instantly purchased Spotify premium (this was 2 days ago). I am no longer able to log onto my account, I created my account using the "log in usin...

  • Casual Listener
  • To preface, I had to create a separate account just to post here. I created my account using the app and instantly purchased Spotify premium (this was 2 days ago). I am no longer able to log onto my...
  • Dallas_riley121
  • Casual Listener
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Sign up errors

Hello, guys 3 or 4 weeks age I try to register and subscribe in your service, but i get an error. Today I returned and tryed do it again, but I have this errors again. 4 weeks, guys! Are you in holidays? Let me show this errors, if your developers an...

  • Newbie
  • Hello, guys   3 or 4 weeks age I try to register and subscribe in your service, but i get an error.  Today I returned and tryed do it again, but I have this errors again. 4 weeks, guys! ...
  • kohver
  • Newbie
  • 1161 Views
  • 1 replies
  • 1 likes
  • 1161 Views
  • 1 replies
  • 1 likes