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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653891 Views

13 replies

4 likes

Account
  • 653891 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734366 Views

18 replies

29 likes

  • 734366 Views
  • 18 replies
  • 29 likes

I logged out and now I am unable to login from my phone num or email

After logging out I am trying to login from phone num it’s showing check the num and neither any of my email is working. How to retrieve my data or playlist from my account.

Visitor

After logging out I am trying to login from phone num it’s showing check the num and neither any of my email is working. How to retrieve my data or playlist from my account.

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

I missed out my 2023 wrap up summary

I have been waiting to see my top listening artist but I never see the video showed up last November and December. I never what was my top list, didn't get to see the summary

Visitor

I have been waiting to see my top listening artist but I never see the video showed up last November and December. I never what was my top list, didn't get to see the summary

Maxim

Spotify Star

1236 Views

1 replies

0 likes

  • 1236 Views
  • 1 replies
  • 0 likes

I can't login with my phone number

I purchased a premium duo plan and as i logged out of my mobile and now I am trying to login again and it's showing "check the mobile number. Try again" error whenever i try

Visitor

I purchased a premium duo plan and as i logged out of my mobile and now I am trying to login again and it's showing "check the mobile number. Try again" error whenever i try

osornios

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Solved!! account deletion process duration

Greetings, on February 22nd I decided to delete my main account in order to start fresh (basically I just wanted to delete my entire music history). However, even after 13 days, it seems that my account hasn't been deleted yet:I can still see my old ...

Newbie

Greetings, on February 22nd I decided to delete my main account in order to start fresh (basically I just wanted to delete my entire music history).   However, even after 13 days, it seems tha...

Maxim

Spotify Star

3431 Views

1 replies

0 likes

Account
  • 3431 Views
  • 1 replies
  • 0 likes

Cannot change Country or Region

I have moved from the UK to New Zealand and have a Premium Individual account. If I try to Edit Profile, the Change Country or Region option is greyed out. If I try to update my payment details to a New Zealand account, it cannot be done because it i...

Casual Listener

I have moved from the UK to New Zealand and have a Premium Individual account. If I try to Edit Profile, the Change Country or Region option is greyed out. If I try to update my payment details t...

osornios

Spotify Star

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

comment accéder à mon compte spotify sans avoir accès à mon mail associé

Je n'ai plus accès à mon mail qui est associé à mon compte et je ne me rappelle pas du mot de passe, je n'ai que mon identifiant.

Visitor

Je n'ai plus accès à mon mail qui est associé à mon compte et je ne me rappelle pas du mot de passe, je n'ai que mon identifiant.

AdamDamon

Spotify Star

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

i can not switch my family membership to duo. Always an error message

when i want to change the membership family to duo, an error message apears. Impossible to switch the membership

Visitor

when i want to change the membership family to duo, an error message apears. Impossible to switch the membership

Maxim

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

did not sign up for paid account with free trial. why did i get a notice?

Received an email notifying me my free use is changing to a Premium account with charge. When I tried to actually do that, received a message that I could not do that because of previously using the free trial option.How do I ensure billing does not ...

Visitor

Received an email notifying me my free use is changing to a Premium account with charge. When I tried to actually do that, received a message that I could not do that because of previously using the ...

Luan

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution ads appear even though the premium is still valid

my spotify account in handphone is in premium mode, but in my pc it show some ads even though my premium plan is still valid

Casual Listener

my spotify account in handphone is in premium mode, but in my pc it show some ads even though my premium plan is still valid

blueday

Casual Listener

2636 Views

14 replies

1 likes

  • 2636 Views
  • 14 replies
  • 1 likes

Não consigo usar Spotify no Brasil com o celular dos EUA…

(SORRY FOR THIS IS IN PORTUGUESE, IDK WRITE ENGLISH. PLS TRANSLATE…) Fui nos Estados Unidos e ganhei um celular de lá. Chegando aqui o spotify pouco tempo depois parou de funcionar pois aparece algo como “Só é permitido usar 14 dias de spotify grátis...

Newbie

(SORRY FOR THIS IS IN PORTUGUESE, IDK WRITE ENGLISH. PLS TRANSLATE…) Fui nos Estados Unidos e ganhei um celular de lá. Chegando aqui o spotify pouco tempo depois parou de funcionar pois aparece algo ...

Luan

Spotify Star

945 Views

2 replies

0 likes

  • 945 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I update my login methods?

When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google account, but received the same message.

Casual Listener

When I go to update my login methods, specifically to add my e-mail as a method, it keeps popping an error saying "something went wrong, please try again". I also tried to set it up with my Google ac...

12186637140

Visitor

5738 Views

12 replies

3 likes

  • 5738 Views
  • 12 replies
  • 3 likes

my spotify on my echo dot keeps playing on my daughter's phone

I don't understand how my spotfily plays on my daughter's phone. We have separate accounts.

Casual Listener

I don't understand how my spotfily plays on my daughter's phone. We have separate accounts.

Bittencourt

Spotify Star

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

Solved!! Account can't play certain songs

PlanPremiumCountryUSADeviceSamsung Galaxy S23 My Question or IssueMy account cannot play certain songs even though other accounts can. The only album with this problem is missing all but one song. The artist is not blocked. The first screenshot is wi...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S23     My Question or Issue My account cannot play certain songs even though other accounts can. The only album with this problem is...

osornios

Spotify Star

493 Views

4 replies

1 likes

Account
  • 493 Views
  • 4 replies
  • 1 likes

Not my playlist

PlanPremiumCountryPolandDeviceiPhone 11Operating SystemiOS My Question or IssueSince about a month my playlist of favourites isn’t mine. I lost all of my favourite tracks and have someone else’s instead.

Visitor

Plan Premium Country Poland Device iPhone 11 Operating System iOS    My Question or Issue Since about a month my playlist of favourites isn’t mine. I lost all of my favourite trac...

Luan

Spotify Star

235 Views

1 replies

0 likes

Account
  • 235 Views
  • 1 replies
  • 0 likes

Changed countries and profile changed

PlanFree/Premium CountryGhana/Netherlands DeviceSamsung Galaxy S8 edge, Operating SystemAndroid Oreo My Question or IssueSpotify stopped accepting payments from my Ghanain account. Thus, my premium ended up expiring. Got logged out of my spotify beca...

Newbie

Plan Free/Premium   Country Ghana/Netherlands    Device Samsung Galaxy S8 edge,   Operating System Android Oreo   My Question or Issue Spotify stopped accep...

Luan

Spotify Star

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to transfer all playlists over to another account

My husband and I set up our first Spotify account years ago and we shared it, but these days my husband just hogs it altho it's associated with my name, my email address, my bank account, by birthdate, my gender etc. We now have graduated to a Family...

Casual Listener

My husband and I set up our first Spotify account years ago and we shared it, but these days my husband just hogs it altho it's associated with my name, my email address, my bank account, by birthdat...

Charleigh23

Newbie

3639 Views

3 replies

0 likes

Account
Premium
  • 3639 Views
  • 3 replies
  • 0 likes

Cannot log in after first log out?! Cannot Reset password?

PlanShould be Premium / is free DeviceLaptopOperating SystemWindows 11 My Question or IssueDid I overwrite my account? Cannot log in. I just signed up for an spotify account. Then redeemed a gift card. Worked fine. I saved my password in password man...

Newbie

Plan Should be Premium / is free   Device Laptop Operating System Windows 11   My Question or Issue Did I overwrite my account? Cannot log in.   I just signed up for an spot...

Maxim

Spotify Star

340 Views

1 replies

0 likes

Account
Login
Subscription
  • 340 Views
  • 1 replies
  • 0 likes