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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422703 Views
  • 965 replies
  • 108 likes
  • Account
  • 422703 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187270 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187270 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103811 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103811 Views
  • 70 replies
  • 10 likes

My country settings won't change - tried everything

PlanCancelled Premium to join Duo with husbandCountry - I live in the UK now, my premium account was set up in South Africa and my account still shows South Africa. More details:The help section said I need to ensure my Facebook country setting is al...

  • Visitor
  • Plan Cancelled Premium to join Duo with husband Country - I live in the UK now, my premium account was set up in South Africa and my account still shows South Africa.   More details: The he...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

can't log in from Belgium, the account was set up in Poland

I can't log in in BE, if i use vpn to switchIP for Poland, I can log in but can't change the country. Vicious circle. PlanFreeCountryBelgiumDevice(iPhone SE 2022)Operating System(iOS 10) My Question or Issue

  • Casual Listener
  • I can't log in in BE, if i use vpn to switch IP for Poland, I can log in but can't change the country. Vicious circle.      Plan Free Country Belgium Device (iPhone SE 2022) ...
  • AureliaF
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • Account
  • 204 Views
  • 2 replies
  • 0 likes

Superuser Contribution Quiero cancelar mi cuenta

Perdí mi celular y no me se la contraseña para cancelar mi tarjeta llevo pagando por 2 meses

  • Visitor
  • Perdí mi celular y no me se la contraseña para cancelar mi tarjeta llevo pagando por 2 meses
  • Yordan
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hallo, ich vermute das Spotify zweimal bei mir abbucht

Bei meiner Anmeldung hatte ich Schwierigkeiten und musste es irgendwie erneut machen, habe dann zweimal als Zahlungsmethode per Handyrechnung angegeben. Jetzt werden mir zweimal die 12,99 abgebucht.obwohl ich ja nur einen Partneraccount habe. Bitte u...

  • Visitor
  • Bei meiner Anmeldung hatte ich Schwierigkeiten und musste es irgendwie erneut machen, habe dann zweimal als Zahlungsmethode per Handyrechnung angegeben. Jetzt werden mir zweimal die 12,99 abgebucht.o...
  • Dian
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

12 month abo also available in Austria?

On amazon.de Website a found the Spotify Premium abo for 99 € for 12 months (instead of only 10), but there is mentioned "for Germany". I want to use this discount also, but I'm living in Austria, so it isn't possible for me to buy this voucher and t...

  • Visitor
  • On amazon.de Website a found the Spotify Premium abo for 99 € for 12 months (instead of only 10), but there is mentioned "for Germany". I want to use this discount also, but I'm living in Austria, so...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Can't change country/region from Rwanda to Belgium

PlanPremiumDevice(iPhone 13)Operating System(iOS 16.5.1) My Question or IssueI can't update my payment method because it doesn't match my country/region and I can't change my country either (from Rwanda to Belgium).

  • Newbie
  • Plan Premium Device (iPhone 13) Operating System (iOS 16.5.1)   My Question or Issue I can't update my payment method because it doesn't match my country/region and I can't change my cou...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Get a refund for paying spotify premium

I was debited for spotify premium even though I didn't buy anything and I'm asking for a refund

  • Visitor
  • I was debited for spotify premium even though I didn't buy anything and I'm asking for a refund
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cannot access my email account and want to update my password

i made the account with an old email and cannot update my password because i forgot it, im logged into spotify on my pc but want to log in on my phone aswell

  • Visitor
  • i made the account with an old email and cannot update my password because i forgot it, im logged into spotify on my pc but want to log in on my phone aswell
  • Alex
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! I want to split a premium duo account to separated premium individual ones

I have been using Duo for a long time with my now ex partner and we want to go back to individual account without loosing our likes and playlists, is it possible?

  • Newbie
  • I have been using Duo for a long time with my now ex partner and we want to go back to individual account without loosing our likes and playlists, is it possible?
  • Maxim
  • Spotify Star
  • 2784 Views
  • 1 replies
  • 0 likes
  • 2784 Views
  • 1 replies
  • 0 likes

Superuser Contribution My username is my email.

Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I want my email to remain private.

  • Newbie
  •   Hello, I would like you to change my username because for some reason my username is my email and when I created my username I never put my email as username. I want them to change it since I...
  • Yordan
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does Spotify track how often my account is accessed by third parties?

I would like to know when third party applications accessed my account details (play history, etc.), does Spotify store that data?

  • Casual Listener
  • I would like to know when third party applications accessed my account details (play history, etc.), does Spotify store that data?
  • Yordan
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution nao consigo logar através do numero de telefone

entro no google e consigo logar pelo número de telefone normalmente, entretanto, no aplicativo nao aparece a opção de "entrar com o numero de telefone" entao NAO CONSIGO ENTRAR PELO APLICATIVO, ja que na conta so tem meu numero

  • Visitor
  • entro no google e consigo logar pelo número de telefone normalmente, entretanto, no aplicativo nao aparece a opção de "entrar com o numero de telefone" entao NAO CONSIGO ENTRAR PELO APLICATIVO, ja q...
  • Kiril
  • Moderator
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled my Phone number and I cant accesos to my count

I recently change my Phone number but I cant access to my count because the Phone number now no existe and I hace new cell Phone number PlanPremium familiarCountryMexicoDeviceHauwei Operating SystemAndroid My Question or Issue

  • Visitor
  • I recently change my Phone number but I cant access to my count because the Phone number now no existe and I hace new cell Phone number  Plan Premium familiar Country Mexico Device Hauwei&...
  • Alex
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 x accounts that interfere with each other

I have 2 seperate accounts with different email addresses.One is at home, the other is in my works place with different internet providers.However, the both seem to interfere with each other and switch off when one is playing, can you help?

  • Visitor
  • I have 2 seperate accounts with different email addresses. One is at home, the other is in my works place with different internet providers. However, the both seem to interfere with each other ...
  • OscarDC
  • Moderator
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Profile picture won't change/update

PlanFreeCountryAmericaDeviceHP DesktopOperating SystemWindows 10 My Question or IssueI have been unable to update my profile picture; even if I upload an image, it doesn't stay. It keeps the default icon. The only place it changes is the upload page ...

  • Casual Listener
  • Plan Free Country America Device HP Desktop Operating System Windows 10   My Question or Issue I have been unable to update my profile picture; even if I upload an image, it doesn't st...
  • Maxim
  • Spotify Star
  • 45628 Views
  • 20 replies
  • 2 likes
  • Account
    Free
  • 45628 Views
  • 20 replies
  • 2 likes

can't join a duo account premium

When my friend send me the invitation to join the duo account, after writting the same adresse, an error message pop up :"Sorry service not available, try later" We tried with other linked invitation, but the result is always the same.

  • Casual Listener
  • When my friend send me the invitation to join the duo account, after writting the same adresse, an error message pop up : "Sorry service not available, try later" We tried with other linked invita...
  • trjanmz1khgjzgtsfwtl
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Change of country not working

I have moved from Germany to Australia. I am trying to update my country via the payment method as described in the Help Guide. When I select Australia, it takes me to an error page: "We are all mixed up" I would like to input my new Australian credi...

  • Visitor
  • I have moved from Germany to Australia. I am trying to update my country via the payment method as described in the Help Guide.  When I select Australia, it takes me to an error page:  "We...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes