Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1549 Views
1 replies
0 likes

1549 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3900 Views
1 replies
0 likes

3900 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3152 Views
1 replies
3 likes

3152 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38326 Views
19 replies
1 likes
music stops

38326 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164840 Views
0 replies
35 likes
Mac

164840 Views
0 replies
35 likes

spotify keeps crashing

Account Type:Premium accountCountry:UKDevice:Macbook Pro early 2015 13"Operating System:Mac (10.14.6 (18G95)) My Question or Issue:Spotify keeps crashing(closing without error message) when i play music and change workspaces or even if i have changed...

ahhh123
Casual Listener
Account Type: Premium account Country: UK Device: Macbook Pro early 2015 13" Operating System: Mac (10.14.6 (18G95)) My Question or Issue: Spotify keeps crashing(closing without erro...
2019-09-11 4:19:30 PM
2019-09-15 8:21:19 PM
gyongyosimate1
Casual Listener
973 Views
6 replies
1 likes

973 Views
6 replies
1 likes

Solved!! Playlist gets shuffled after wake-up

PlanPremiumCountryThe Netherlands Devicemacbook pro 2013Operating SystemmacOS Mojave 10.14.6 My Question or Issue I'm not sure if this is a bug or new "feature" but it's seriously annoying, I have my playlist on sluffle mode (since forever), and now ...

sstok
Regular
Plan Premium Country The Netherlands Device macbook pro 2013 Operating System macOS Mojave 10.14.6 My Question or Issue I'm not sure if this is a bug or new "feature"...
2019-08-17 7:15:11 PM
2019-09-15 7:15:46 PM
sstok
Regular
661 Views
2 replies
0 likes

661 Views
2 replies
0 likes

Playlist cover and description are "stale" after update

PlanPremiumCountryAustraliaDeviceMacbook Pro (late 2011)Operating SystemmacOS High Sierra My IssueI've updated the cover and description of a couple of my own playlists, however as soon as I click away from the playlists and then reselect them, the p...

user-removed
Visitor
Plan Premium Country Australia Device Macbook Pro (late 2011) Operating System macOS High Sierra My Issue I've updated the cover and description of a couple of my own playlists, howe...
2019-09-14 12:17:21 PM
2019-09-14 8:24:02 PM
user-removed
Not applicable
515 Views
1 replies
0 likes

515 Views
1 replies
0 likes

Solved!! Playlist don't appear on Macbook Desktop App

PlanPremium Family Plan DeviceMacbook Air 2017 Operating SystemiOS 10 My Question or IssueI bought a 2017 Macbook Air and installed the Spotify desktop app. None of my playlists, saved albums, recommendations, etc. appear. I assumed my existing profi...

LEX27
Casual Listener
Plan Premium Family Plan Device Macbook Air 2017 Operating System iOS 10 My Question or Issue I bought a 2017 Macbook Air and installed the Spotify desktop app. None of...
2019-09-11 7:53:23 PM
2019-09-14 5:12:16 PM
Loxer
Community Legend
1132 Views
5 replies
0 likes

1132 Views
5 replies
0 likes

Spotify Mac Desktop can't use Connect with Sonos

I can't use Spotify Connect out of my Desktop Mac App - the iOS version is working beautifully.

punkenciel
Regular
I can't use Spotify Connect out of my Desktop Mac App - the iOS version is working beautifully.
2017-07-10 5:16:53 PM
2019-09-13 3:07:36 PM
timmieschaap
Composer
560 Views
2 replies
2 likes
Mac

560 Views
2 replies
2 likes

black screen on mac desktop

Plan: PremiumCountry: USADevice: Macbook Pro 2015Operating System: Mojave 10 Version 10.14.6 Still have the same problem: Spotify opens on my desktop but nothing displays. I cannot be the only person with this problem. I have tried every solution I c...

mcyc
Casual Listener
Plan: Premium Country: USA Device: Macbook Pro 2015 Operating System: Mojave 10 Version 10.14.6 Still have the same problem: Spotify opens on my desktop but nothing displays. I cannot b...
2019-09-04 5:06:29 PM
2019-09-13 10:35:57 AM
jippie55
Regular
619 Views
4 replies
0 likes

619 Views
4 replies
0 likes

List of playlists won't scroll and behaves in a choppy manner

It is not possible to scroll the playlist list in the sidebar using wheel nor touchpad gesture. It scrolls by few pixels, then it forcibly goes back to initial place. Zooming/scaling the window won't help. It randomly goes away after navigating to ot...

HubertZub
Newbie
It is not possible to scroll the playlist list in the sidebar using wheel nor touchpad gesture. It scrolls by few pixels, then it forcibly goes back to initial place. Zooming/scaling the window won't...
2019-09-13 9:29:51 AM
309 Views
0 replies
0 likes

309 Views
0 replies
0 likes

WHERE is the activity of people I follow?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI no longer see activity of those I follow

MsMysstiGirl7
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I no lo...
2019-09-12 2:20:04 AM
2019-09-13 8:38:56 AM
Loxer
Community Legend
902 Views
10 replies
0 likes

902 Views
10 replies
0 likes

Songs don't play on my Mac

My Spotify on my Macbook Pro will NOT play any songs!! Whether its from my playlist or a song/album i've tried to look up!! (Photos below) my songs on my playlist also dont show up even though i have them on my phone!! Please help!!What steps I've tr...

Screen Shot 2019-09-09 at 11.47.43 PM.png

Screen Shot 2019-09-09 at 11.48.04 PM.png

xmelanielx
Casual Listener
My Spotify on my Macbook Pro will NOT play any songs!! Whether its from my playlist or a song/album i've tried to look up!! (Photos below) my songs on my playlist also dont show up even though ...
2019-09-10 8:51:37 AM
2019-09-12 10:53:45 PM
Loxer
Community Legend
739 Views
3 replies
0 likes
Albums
Help
Mac
songs
songs wont play

739 Views
3 replies
0 likes

many infuriating problems

Honestly, sometimes I wonder why I subscribe to Spotify. It has so many apparent bugs, it's infuriating, yet I keep using it because it provides access to so much music. It's frustrating that Spotify can provide such mediocre service and still attrac...

SD1987
Visitor
Honestly, sometimes I wonder why I subscribe to Spotify. It has so many apparent bugs, it's infuriating, yet I keep using it because it provides access to so much music. It's frustrating that Spotify...
2019-09-12 8:00:01 PM
2019-09-12 8:42:58 PM
uncajesse
Music Fan
507 Views
2 replies
1 likes

507 Views
2 replies
1 likes

Newly Like songs appear at bottom of library

Newly liked songs often, not always, appear at the bottom of my 'Albums" tab when sorted by recently added. This happens to about 50% of the songs I like. The problem is present on desktop (Mac Book pro 10.14.5) and iPhone Xs max. Pretty annoying as ...

ddiggityy
Visitor
Newly liked songs often, not always, appear at the bottom of my 'Albums" tab when sorted by recently added. This happens to about 50% of the songs I like. The problem is present on desktop (Mac Book ...
2019-09-11 10:59:55 PM
2019-09-12 9:37:50 AM
Loxer
Community Legend
464 Views
1 replies
0 likes

464 Views
1 replies
0 likes

Solved!! Won't play through 2017 MacBook Pro (speakers or headphones)

PlanPremiumCountryUSADeviceMacBook Pro 2017 + Beats headphones Operating SystemUp-to-date iOS For over a week, Spotify on my MacBook will play songs but there's no sound, either through the speakers on my Beats headphones. The songs will play but no ...

alliheartsmusic
Regular
Plan Premium Country USA Device MacBook Pro 2017 + Beats headphones Operating System Up-to-date iOS For over a week, Spotify on my MacBook will play songs but there's no s...
2018-11-05 10:02:23 PM
2019-09-11 11:57:26 PM
robdesign
Casual Listener
4509 Views
6 replies
0 likes

4509 Views
6 replies
0 likes

Why are other people's playlists and 'Liked songs' showing up in my Library

Hi, somehow my desktop library has been invaded by someone else's playlists. In the past, I could simply find my songs and hit 'play' and it would shuffle through them, nice and easy. Now I find I"m listening to someone else's music which is totally ...

hebairt
Casual Listener
Hi, somehow my desktop library has been invaded by someone else's playlists. In the past, I could simply find my songs and hit 'play' and it would shuffle through them, nice and easy. Now I find I"m ...
2019-09-10 4:32:01 PM
2019-09-10 8:12:16 PM
hebairt
Casual Listener
3114 Views
2 replies
2 likes

3114 Views
2 replies
2 likes

My spotify is very slow, and sometimes I can't even play songs.

Plan:Premium Device, Software:Mac OS Sierra My Question or Issue:I've installed and reinstalled Spotify, I have also tried other solutions provided by other users on this platform but I still have issues with Spotify. When I open it opens very slowly...

Screen Shot 2019-09-09 at 5.35.36 PM.png

divern
Visitor
Plan: Premium Device, Software: Mac OS Sierra My Question or Issue: I've installed and reinstalled Spotify, I have also tried other solutions provided by other users on this plat...
2019-09-10 3:46:28 AM
2019-09-10 6:28:26 PM
Loxer
Community Legend
700 Views
1 replies
0 likes

700 Views
1 replies
0 likes

Solved!! Cover art won't load in corner.

PlanPremiumUnited States DeviceMacBook AirOperating SystemI'm not sure, but I think it's up to date.My Question or Issue So this just happened recently. When I play songs on my mac the cover art just doesn't load. Nothing. There isn't a music note an...

logant-10
Newbie
Plan Premium United States Device MacBook Air Operating System I'm not sure, but I think it's up to date. My Question or Issue So this just happened recently. When I play song...
2019-09-10 12:48:54 PM
2019-09-10 6:20:43 PM
Loxer
Community Legend
744 Views
2 replies
0 likes

744 Views
2 replies
0 likes

Desktop app playing songs for a few seconds -- network issue?

On my desktop app, songs only play for approximately six seconds. I tried clearing the cache and changing it's location, but I'm still having the issue. I suspect it may be a network issue, as I do not have the issue when I am on my home network. At ...

wolfman3
Casual Listener
...ssue, as I do not have the issue when I am on my home network. At work, I'm on a public school network; I haven't had an issue up until this year. The web player still works. Is there s...
2019-09-04 3:19:39 PM
2019-09-10 2:26:26 PM
wolfman3
Casual Listener
365 Views
2 replies
0 likes

365 Views
2 replies
0 likes

Solved!! Album Covers Don't Load At All

Plan - PremiumCountry - NLDevice - Macbook Pro early 2015Operating System - MacOS 10.14 My Question or IssueI cannot see any album covers, I was seeing only covers of downloaded songs, now i deleted and reinstalled, now I no longer have downloaded so...

terobero
Casual Listener
Plan - Premium Country - NL Device - Macbook Pro early 2015 Operating System - MacOS 10.14 My Question or Issue I cannot see any album covers, I was seeing only covers of ...
2019-09-09 9:53:11 PM
2019-09-09 11:13:56 PM
terobero
Casual Listener
1656 Views
4 replies
0 likes

1656 Views
4 replies
0 likes

Kendrick Lamar's "For Sale" plays "Poetic Justice"

Everytime I click Kendrick Lamar's "For Sale" I hear "Poetic Justice". Is anyone else having this issue? How do I fix it? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows ...

user-removed
Visitor
Everytime I click Kendrick Lamar's "For Sale" I hear "Poetic Justice". Is anyone else having this issue? How do I fix it? Plan Free/Premium Country Device (iPhone 8, ...
2019-09-08 7:32:13 AM
2019-09-09 11:13:08 PM
Loxer
Community Legend
357 Views
1 replies
0 likes

357 Views
1 replies
0 likes

It takes 15 min to load spotify on my computer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does it take 10-15 min to load spotify on my macbook pro 2014 and on my $80 android ph it...

lalalaluna
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why doe...
2019-09-07 8:44:29 AM
2019-09-09 10:50:02 PM
Loxer
Community Legend
604 Views
2 replies
0 likes

604 Views
2 replies
0 likes

Spotify freezing

PlanFree/PremiumCountryUnited StatesDeviceMac Book Pro 2019Operating Systemlatest iOS My Question or Issuemy Spotify freezes whenever I open it and log in and won't play anything. I already reinstalled it again and it still has the same problem. It s...

user-removed
Visitor
Plan Free/Premium Country United States Device Mac Book Pro 2019 Operating System latest iOS My Question or Issue my Spotify freezes whenever I open it and log in and won't play anyt...
2019-09-07 2:46:44 AM
2019-09-09 10:42:26 PM
Loxer
Community Legend
504 Views
1 replies
0 likes

504 Views
1 replies
0 likes

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