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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3893 Views
  • 1 replies
  • 0 likes
  • 3893 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

Superuser Contribution can't log into app on desktop

Hi. I'm a premium user but it won't let me log in on my desktop app. Help.

  • Visitor
  • Hi. I'm a premium user but it won't let me log in on my desktop app. Help.
  • OscarDC
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't go back in queued songs playlist

PlanPremiumCountryUKDeviceMacbook Pro mid 2015Operating SystemmacOS Mojave My Question or IssueWhen I add songs to my queued list, I can't press back to listen to the previous songs again. Instead, it plays some other song I might have been listening...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro mid 2015 Operating System macOS Mojave   My Question or Issue When I add songs to my queued list, I can't press back to listen to the pr...
  • thecalicobeardedfox
  • Newbie
  • 3017 Views
  • 3 replies
  • 6 likes
  • 3017 Views
  • 3 replies
  • 6 likes

Solved!!Superuser Contribution Tap DJ button to skip set in Desktop App

I know where to tap the DJ icon on the mobile app to skip a set, but where is this button in the Desktop App? the DJ insists on playing local hits and the only way to get past the set is to skip each son until the DJ kicks in again.

  • Casual Listener
  • I know where to tap the DJ icon on the mobile app to skip a set, but where is this button in the Desktop App?   the DJ insists on playing local hits and the only way to get past the set is to ...
  • ostuffyo
  • Newbie
  • 3180 Views
  • 6 replies
  • 2 likes
  • AI DJ
  • 3180 Views
  • 6 replies
  • 2 likes

Superuser Contribution Broken song

PlanFreeCountryPL DeviceMacBookPro M1Operating SystemMacOS My Question or IssueWhenever I play 2 songs there is some noise, the songs are definitely broken.Happens on other devices too. 1. Landing Party( Lost season 4 soundtrack), exact time 2:11 (mo...

  • Newbie
  •   Plan Free Country PL   Device MacBookPro M1 Operating System MacOS   My Question or Issue Whenever I play 2 songs there is some noise, the songs are definitely broken. H...
  • MihailY
  • Moderator
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Unusable on Mac Desktop

Monterey 12.7.1iMac (Retina 5K, 27-inch, Late 2015)Latest Spotify Version. I tried all of the suggestions of deleting pref files and reinstall nothing seems to help.Volume not working. Progress bar not working. Huge lag between selecting songs if tha...

  • Visitor
  • Monterey 12.7.1 iMac (Retina 5K, 27-inch, Late 2015) Latest Spotify Version.   I tried all of the suggestions of deleting pref files and reinstall nothing seems to help. Volume not working....
  • Maria
  • Moderator
  • 271 Views
  • 5 replies
  • 1 likes
  • 271 Views
  • 5 replies
  • 1 likes

Superuser Contribution Playlists missing on Mac Desktop application

PlanPremiumCountryUSA DeviceMacBook Pro (15-inch, 2017)Operating SystemMacOS Montery 12.6.6 My Question or IssueWhen I use the Mac desktop app and start rearranging my playlists, entire folders of playlists will just disappear and now appear to be mi...

  • Regular
  • Plan Premium Country USA   Device MacBook Pro (15-inch, 2017) Operating System MacOS Montery 12.6.6   My Question or Issue When I use the Mac desktop app and start r...
  • Maria
  • Moderator
  • 1183 Views
  • 1 replies
  • 0 likes
  • 1183 Views
  • 1 replies
  • 0 likes

Screen flickering when running the Desktop app of Spotify on Mac Os

PlanPremiumCountrySweden DeviceMac Pro Late 2013, 3GHz 8-core Xeon E5, 32 GB ram, AMD FirePro 3500 3GB graphics cardOperating SystemMac OS Mojave 10.14.1 My Question or IssueSince about a month I have a very annoying issue in that when I use the desk...

  • Casual Listener
  • Plan Premium Country Sweden   Device Mac Pro Late 2013, 3GHz 8-core Xeon E5, 32 GB ram, AMD FirePro 3500 3GB graphics card Operating System Mac OS Mojave 10.14.1    My Questi...
  • jfdhdhdhs
  • Newbie
  • 4285 Views
  • 5 replies
  • 0 likes
  • 4285 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Every time I Quit Spotify it immediately reopens itself (MacOS)

Hi there,Every time I Cmd+Q (or File -> Quit) Spotify it immediately reopens itself. It's the crazy ex-girlfriend that can't take a hint. I am able to Force Quit to resolve the problem *most* of the time but even then sometimes it reopens. I've gone ...

  • Regular
  • Hi there, Every time I Cmd+Q (or File -> Quit) Spotify it immediately reopens itself. It's the crazy ex-girlfriend that can't take a hint. I am able to Force Quit to resolve the problem *most* of...
  • TheTubbiestFish
  • Visitor
  • 3198 Views
  • 10 replies
  • 0 likes
  • Force Quit
    quit
    quits
    Quitting
    reopen
    restarting podcasts
  • 3198 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Spotify client keeps restarting after closing it.

PlanPremiumCountryGermanyDeviceMacbook Pro 2019Operating SystemCatalina 10.15.7 My Question or IssueDear Community and Moderators, I keep having this incredibly weird issue where when i try to close my Spotify client, it just opens up again by itself...

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  • Music Fan
  • Plan Premium Country Germany Device Macbook Pro 2019 Operating System Catalina 10.15.7   My Question or Issue Dear Community and Moderators,   I keep having this incredibly weir...
  • kaliko
  • Casual Listener
  • 2214 Views
  • 18 replies
  • 0 likes
  • 2214 Views
  • 18 replies
  • 0 likes

Syncing playlists, albums, artists between Apple devices with Spotify

I listen to and do a lot of "housekeeping" of Spotify in the OSX app to a powered speaker. I'd use headphones but, I can't due to an issue with one ear. Then I listen to Spotify from an iPad in the evening from the app. I also add an album, artist, a...

  • Gig Goer
  • I listen to and do a lot of "housekeeping" of Spotify in the OSX app to a powered speaker. I'd use headphones but, I can't due to an issue with one ear.    Then I listen to Spotify from a...
  • michaelblack1
  • Casual Listener
  • 629 Views
  • 2 replies
  • 0 likes
  • Mac
  • 629 Views
  • 2 replies
  • 0 likes

Superuser Contribution BUG: Selecting too many songs

Hi,I am selecting song from my liked library trying to clean out songs from old partners added and so on. Every once in a while it glitches and selects all songs on screen. I already lost songs this way, and since the "undo" command doesn't get the s...

  • Newbie
  • Hi, I am selecting song from my liked library trying to clean out songs from old partners added and so on. Every once in a while it glitches and selects all songs on screen. I already lost songs t...
  • Maria
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1.2.25.1011 impossible to install on OSX (monterey 12.7.1)

PlanPremiumCountryItaly Device( Mac Pro)Operating System(MacOS Monterey 12.7.1) My Question or IssueI cannot upgrade to the new 1.2.25.1011 from the current version 1.2.24.756.g7a7fc7f0 The installation process dosn't work nor from upgrading within t...

  • Music Fan
  •   Plan Premium Country Italy   Device ( Mac Pro) Operating System (MacOS Monterey 12.7.1)   My Question or Issue I cannot upgrade to the new 1.2.25.1011 from the current ve...
  • Elena
  • Moderator
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where fullscreen?

PlanPremiumCountryNetherlandsDevice(Macbook Pro M1)Operating SystemSonoma My Question or IssueWhere did the fullscreen button go??

  • Visitor
  • Plan Premium Country Netherlands Device (Macbook Pro M1) Operating System Sonoma   My Question or Issue Where did the fullscreen button go??
  • AlejaR
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Play on Airplay with Airport Express

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 353 Views
  • 4 replies
  • 0 likes
  • 353 Views
  • 4 replies
  • 0 likes

Superuser Contribution Joe Rogan - Podcast Constantly Freezes!

Plan -PremiumCountry - Canada Device - iMac Late 2017Operating System - MacOS 10.15.7 I'm at my breaking point of canceling my premium subscription. I've had a premium account now for a few months and have been told that issues with the Joe Rogan Pod...

  • Newbie
  •   Plan -Premium Country - Canada   Device - iMac Late 2017 Operating System - MacOS 10.15.7    I'm at my breaking point of canceling my premium subscription....
  • Josh133
  • Regular
  • 10989 Views
  • 49 replies
  • 4 likes
  • 10989 Views
  • 49 replies
  • 4 likes

Solved!!Superuser Contribution Replace local files with spotify versions

I have a heap of local files on my mac that I want to put into a spotify playlist. I think most of them would be in the spotify catalogue but some may not be. I know that sometimes spotify will use a spotify catalogue track instead of the local file ...

  • Newbie
  • I have a heap of local files on my mac that I want to put into a spotify playlist. I think most of them would be in the spotify catalogue but some may not be. I know that sometimes spotify will use a...
  • Joan
  • Moderator
  • 4928 Views
  • 9 replies
  • 0 likes
  • 4928 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spacing issue with new layout when app is fullscreen

PlanPremiumCountryUnited StatesDeviceMacBook Pro 2019Operating SystemmacOS 13.3.1 My Question or IssueA recent app update introduced a new sectioned layout. When the app is fullscreen, this layout doesn't take into account the lack of a macOS title b...

  • Newbie
  • Plan Premium Country United States Device MacBook Pro 2019 Operating System macOS 13.3.1   My Question or Issue A recent app update introduced a new sectioned layout. When the app is f...
  • brunoberry
  • Newbie
  • 424 Views
  • 3 replies
  • 2 likes
  • 424 Views
  • 3 replies
  • 2 likes

Superuser Contribution Can't repeat one song while in "Recommendation mode"

PlanPremiumDeviceMacBook Air M1 (2020) Operating SystemMac OS Ventura - 13.5.2 (22G91) Spotify VersionSpotify on macOS (Apple Silicon)1.2.25.1011.g0348b2ea IssueIf you play a playlist without the "Repeat Playlist" mode, after all songs had been playe...

  • Newbie
  • Plan Premium Device MacBook Air M1 (2020)   Operating System Mac OS Ventura - 13.5.2 (22G91)   Spotify Version Spotify on macOS (Apple Silicon) 1.2.25.1011.g0348b2ea   ...
  • Yordan
  • Moderator
  • 406 Views
  • 1 replies
  • 1 likes
  • Recommendations
    repeat button
  • 406 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why wont my songs play on Spotify Web Player and desktop.

Hi,I have an Macbook and none of my songs will play on Web Player. However, It works on my iphone. I have tried restarting my Macbook and closing and reopening my web-browser (Chrome).

  • Casual Listener
  • Hi, I have an Macbook and none of my songs will play on Web Player. However, It works on my iphone. I have tried restarting my Macbook and closing and reopening my web-browser (Chrome).
  • Joan
  • Moderator
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Unskippable Ads

Hi,I have been facing a very annoying issue for the past year now which is unskippable ads. I can skip ads on my other laptop and my phone but not on this laptop. Tried seeking Spotify customer support help but they never even tried to help and just ...

  • Casual Listener
  • Hi, I have been facing a very annoying issue for the past year now which is unskippable ads. I can skip ads on my other laptop and my phone but not on this laptop. Tried seeking Spotify customer sup...
  • 294 Views
  • 0 replies
  • 1 likes
  • 294 Views
  • 0 replies
  • 1 likes