Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • Bubbert
  • Casual Listener
  • 33054 Views
  • 16 replies
  • 1 likes
  • Error
    music stops
  • 33054 Views
  • 16 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 161319 Views
  • 0 replies
  • 34 likes
  • Mac
  • 161319 Views
  • 0 replies
  • 34 likes

Superuser Contribution How do I force Firefox to always open open.spotify.com links in the desktop app? [Premium]

How do I force Firefox to always open open.spotify.com links in the desktop app?I am using the latest MacOS and the latest desktop app with a Premium account. Extra context: The biggest issue is that the open.spotify.com web app doesn't notify you wh...

  • Roadie
  • How do I force Firefox to always open open.spotify.com links in the desktop app? I am using the latest MacOS and the latest desktop app with a Premium account.   Extra context:   The b...
  • Vasil
  • Moderator
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to download a song to a private Spotify playlist that's not on Spotify

I have the Premium plan and was informed that I can include non-Spotify songs on my Playlist so long as it is Private

  • Visitor
  • I have the Premium plan and was informed that I can include non-Spotify songs on my Playlist so long as it is Private
  • Jeremy
  • Spotify
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't show the friends activity sidebar

I updated spotify yesterday, and the "show friends activity" button seems to have disappeared. I accidentally closed the friends activity sidebar, and now I can't see how to open it again.Version:Spotify for macOS (Apple Silicon)1.1.96.785.g464c973a

  • Regular
  • I updated spotify yesterday, and the "show friends activity" button seems to have disappeared. I accidentally closed the friends activity sidebar, and now I can't see how to open it again. Version...
  • Jeremy
  • Spotify
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desktop (Mac) search not working

Plan - PremiumCountry - UK Device - Macbook Pro (early 2016)Operating System - latest OSX My Question or Issue This has been a problem for me for months now...Whenever I type something into the search bar on the desktop spotify app, there is absolute...

  • Visitor
  •   Plan - Premium Country - UK  Device - Macbook Pro (early 2016) Operating System - latest OSX   My Question or Issue   This has been a problem for me for months...
  • Jimmywick1
  • Regular
  • 3412 Views
  • 13 replies
  • 1 likes
  • broken
    Mac
    not working
    Search
  • 3412 Views
  • 13 replies
  • 1 likes

Superuser Contribution Spotify appears offline while connected to wifi on MacOS Monterey with M1 Pro chip

Hi. I am running spotify on a MacBook Pro 14" (M1PRO CPU) on Mac OS Monterey. App version: Spotify for MacOS (AppleSilicon) 1.1.81.604.gccacfc8c The issue is that while being connected to wifi, the songs are being displayed inactive (gray), like I wa...

  • Casual Listener
  • Hi.    I am running spotify on a MacBook Pro 14" (M1PRO CPU) on Mac OS Monterey. App version: Spotify for MacOS (AppleSilicon) 1.1.81.604.gccacfc8c   The issue is that while b...
  • Jimmywick1
  • Regular
  • 550 Views
  • 2 replies
  • 0 likes
  • Desktop
    M1 PRO
    Mac
    Monterey
    offline
  • 550 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook friend list not appearing

My Spotify account is connected through my Facebook account. I used to be able to connect with more friends on Spotify through my Facebook friends but now when I try to add friends on my Spotify on my Macbook, it is telling me that I have zero friend...

  • Visitor
  • My Spotify account is connected through my Facebook account. I used to be able to connect with more friends on Spotify through my Facebook friends but now when I try to add friends on my Spotify on m...
  • Jimmywick1
  • Regular
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Won't load downloaded playlists or queue when offline

Plan: Premium Country: USA Device(Macbook Pro mid 2014)Operating System(macOS Catalina 10.15.7) My Question or Issue when offline, it won't load my playlists or even my queue after the 1st or 2nd click on a playlist. I've had Spotify for years and ha...

  • Casual Listener
  • Plan: Premium  Country: USA   Device (Macbook Pro mid 2014) Operating System (macOS Catalina 10.15.7)   My Question or Issue   when offline, it won't load my p...
  • Jimmywick1
  • Regular
  • 1704 Views
  • 9 replies
  • 4 likes
  • Offline issues
  • 1704 Views
  • 9 replies
  • 4 likes

Solved!!Superuser Contribution Add Spacial Audio support into the Desktop Version.

Within a Macbook Pro late 2016, I am able to activate "Spacial Audio" with compatible devices when watching some videos, movies... but not with Spotify ! In fact, the Spacial audio is available with the Spotify Web version opened in Safari, but using...

  • Casual Listener
  • Within a Macbook Pro late 2016, I am able to activate "Spacial Audio" with compatible devices when watching some videos, movies... but not with Spotify !   In fact, the Spacial audio is availa...
  • OscarDC
  • Moderator
  • 188 Views
  • 3 replies
  • 0 likes
  • macOS
    Spacial Audio
  • 188 Views
  • 3 replies
  • 0 likes

Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth. This issue is 4 years old: https://community.spotify.com/t5/Ongoing-Issues/Spotify-won-t-resume-after-pause-with-bluetooth-headphones/idc-p/5158873 I th...

  • Casual Listener
  • I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.   This issue is 4 years old: https://community.spotify.com/t5/Ongoing-Issues/Spotify-wo...
  • LanguidLegend
  • Visitor
  • 401 Views
  • 1 replies
  • 2 likes
  • 401 Views
  • 1 replies
  • 2 likes

Superuser Contribution How can Spotify on MacOS acess the Apple Music Library (local files)?

Please reinstate the feature of accessing the Apple Music Library on Spotify MacOS. It's so inconvenient to use the "local files" feature on Spotify MacOS. When the file source is set, there is no album photo or song photo for the local file. Please ...

  • Newbie
  • Please reinstate the feature of accessing the Apple Music Library on Spotify MacOS. It's so inconvenient to use the "local files" feature on Spotify MacOS. When the file source is set, there is ...
  • Alex
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Search] CMD+L isn't activating search bar

After updating to Spotify for macOS 1.1.83.956.gbe7ea9a7 whenever I use the keyboard shortcut CMD+L and try to type, I get error noises for the search bar isn't automatically active like it was in previous versions. Then when I try to manually click ...

  • Gig Goer
  • After updating to Spotify for macOS 1.1.83.956.gbe7ea9a7 whenever I use the keyboard shortcut CMD+L and try to type, I get error noises for the search bar isn't automatically active like it...
  • aarlihn
  • Gig Goer
  • 413 Views
  • 8 replies
  • 0 likes
  • Desktop
    Search
  • 413 Views
  • 8 replies
  • 0 likes

CMD+L shortcut for search broken after latest update (1.1.95.893)

So after the update which has revamped the UI quite a bit, the CMD+L shortcut to put the search box into focus and type queries is broken.Steps to reproduce:1. Go to any playlist or page that isn't the search/browse pane2. Press CMD+LExpected behavio...

  • Casual Listener
  • So after the update which has revamped the UI quite a bit, the CMD+L shortcut to put the search box into focus and type queries is broken. Steps to reproduce: 1. Go to any playlist or page that...
  • nnnnnnko
  • Casual Listener
  • 160 Views
  • 2 replies
  • 1 likes
  • 160 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify freezes/crashes when Mountain Dew ad plays

Whenever a Mountain Dew ad starts playing, the time/duration bar keeps moving but nothing plays. Once it reaches the 14-second mark (the end of the ad), Spotify freezes and I have to restart the application to continue to make it work. Are there any ...

  • Visitor
  • Whenever a Mountain Dew ad starts playing, the time/duration bar keeps moving but nothing plays. Once it reaches the 14-second mark (the end of the ad), Spotify freezes and I have to restart the appl...
  • RachelGomez123
  • Regular
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Where is Browse section on (Mac) desktop app (Oct 2022)

PlanPremiumCountryUK/FranceDeviceMacBook Pro M1Operating SystemmacOS 12.6 My Question or IssueWhere can I find the mood and genre playlists provided by Spotify now? I used to go to the Browse section but this doesn't exist anymore. I could swear that...

  • Casual Listener
  • Plan Premium Country UK/France Device MacBook Pro M1 Operating System macOS 12.6   My Question or Issue Where can I find the mood and genre playlists provided by Spotify now? I used to...
  • dwhite1
  • Casual Listener
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Superuser Contribution Custom playlist photo background color [Mac]

Normally when creating a playlist the background color is chosen from the album art of the first song in the playlist as I understand. This works correctly without adding a custom playlist photo, but when I upload a custom photo for the playlist, the...

  • Visitor
  • Normally when creating a playlist the background color is chosen from the album art of the first song in the playlist as I understand. This works correctly without adding a custom playlist photo, but...
  • Eni
  • Moderator
  • 182 Views
  • 1 replies
  • 1 likes
  • 182 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stops playing 5 or 6 seconds into any song

Spotify stops playing 5 or 6 seconds into any song. I cannot even resume the song manually. I have tried reinstalling spotify using this link: https://support.spotify.com/sg-en/article/reinstallation-of-spotify/But the problem still remains. Plan: Pr...

  • Newbie
  • Spotify stops playing 5 or 6 seconds into any song. I cannot even resume the song manually.   I have tried reinstalling spotify using this link: https://support.spotify.com/sg-en/article/reins...
  • William241
  • Roadie
  • 10262 Views
  • 11 replies
  • 8 likes
  • 10262 Views
  • 11 replies
  • 8 likes

Superuser Contribution Spotify keeps crashing on my iMac with El Capitan.

Hello,I am trying to install Spotify on my iMac (Mid 2007), running OS X El Capitan, v. 10.11.6.Somehow when I try to install it (by downloading from https://www.spotify.com/download/mac/), I get the "Spotify Installer.app" app.While running it shows...

  • Visitor
  • Hello, I am trying to install Spotify on my iMac (Mid 2007), running OS X El Capitan, v. 10.11.6. Somehow when I try to install it (by downloading from https://www.spotify.com/download/mac/), I...
  • William241
  • Roadie
  • 233 Views
  • 2 replies
  • 1 likes
  • 233 Views
  • 2 replies
  • 1 likes

Superuser Contribution Mac App won't load, fault indication that says "something went wrong"

Tried to close the app, load it again as questioned in the pop up window, uninstall the app and install it again, restarted the Mac - nothing worked. No problems on other Apple devices or in the Browser. Just the Mac App

  • Visitor
  • Tried to close the app, load it again as questioned in the pop up window, uninstall the app and install it again, restarted the Mac - nothing worked. No problems on other Apple devices or in the Brow...
  • William241
  • Roadie
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't download onto Mac OS 10.12.6 and cannot update my OS any higher

PlanPremiumCountryUSADeviceMacBook Air 2017Operating SystemmacOS Sierra 10.12.6 My Question or IssueHello! I cannot download the Spotify app to my MacBook Air as it says it requires 10.13 or higher. However, I cannot download a higher OS version on t...

  • Newbie
  •   Plan Premium Country USA Device MacBook Air 2017 Operating System macOS Sierra 10.12.6   My Question or Issue Hello! I cannot download the Spotify app to my MacBook Air as it s...
  • William241
  • Roadie
  • 513 Views
  • 2 replies
  • 0 likes
  • 513 Views
  • 2 replies
  • 0 likes

Spotify opens automatically on login even when this option is disabled

Have turned off the setting 'Open Spotify automatically after you login to the computer' as described here: https://community.spotify.com/t5/FAQs/How-do-I-stop-Spotify-from-opening-automatically-on-my-desktop/ta-p/920051 However, this does nothing. E...

  • Casual Listener
  • Have turned off the setting 'Open Spotify automatically after you login to the computer' as described here: https://community.spotify.com/t5/FAQs/How-do-I-stop-Spotify-from-opening-automatically...
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 5 replies
  • 0 likes
  • 171 Views
  • 5 replies
  • 0 likes