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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1833 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147431 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132615 Views

294 replies

22 likes

  • 132615 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11103 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Superuser Contribution Windows 10 UWP app vs web

How to make the album cover appear like in a web player in windows 10 uwp app? the playlist design looks like 10 years ago(

Regular

How to make the album cover appear like in a web player in windows 10 uwp app?  the playlist design looks like 10 years ago(   

Alex

Spotify Legend

929 Views

2 replies

0 likes

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[Web Player] How Can I Disconnect My Mobile App from My Desktop Computer???????

Hi all - I can't find an answer to this anywhere on YouTube, search engines etc... I want to separate my Spotify, unlink my mobile app and desktop version. Whenever my phone is near my computer it's playing what is on my desktop. I don't want to shut...

Casual Listener

Hi all - I can't find an answer to this anywhere on YouTube, search engines etc... I want to separate my Spotify, unlink my mobile app and desktop version. Whenever my phone is near my computer it's ...

707 Views

0 replies

0 likes

Web Player
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Solved!!Superuser Contribution Windows 10 - Chrome Web Player - Unusable

PlanPremiumCountryUSADeviceDell Latitude 7490 Laptop Operating SystemWindows 10 - 64 Bit Using most up-to-date Chrome web browser & Spotify web player client My Question or IssueUsing the spotify.com web player, when I select "Play" to any song playl...

Casual Listener

Plan Premium Country USA Device Dell Latitude 7490 Laptop  Operating System Windows 10 - 64 Bit  Using most up-to-date Chrome web browser & Spotify web player client   My...

Novy

Moderator

1293 Views

5 replies

0 likes

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Superuser Contribution Spotify stays on top, toggling hardware acceleration only works for a while

Hi,I am using Spotify app on a PC running W10 and unfortunately it tends to stay on top whenever I try to switch to another opened application. This issue is apparently quite common as I found a couple of solutions online. The thing is solutions are ...

Newbie

Hi, I am using Spotify app on a PC running W10 and unfortunately it tends to stay on top whenever I try to switch to another opened application. This issue is apparently quite common as I found a co...

Alex

Spotify Legend

412 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Windows Application Bug

CountryBangladeshDeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueWhat happens in my case is that, after a few minutes of being inactive in the desktop application, the application freezes but after waiting for a while or restarti...

Newbie

Country Bangladesh Device Desktop Computer Operating System Windows 10   My Question or Issue What happens in my case is that, after a few minutes of being inactive in the desktop applic...

338 Views

0 replies

0 likes

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Solved!!Superuser Contribution different sort by date added on premium and free account

PlanFree/PremiumDevice(PC)Operating System(Windows 10) if I sort my playlist so that the last added tracks are on top, then they are sorted differently from the tracks in the album, if I try to do the same on a free account, then the tracks are sorte...

Regular

Plan Free/Premium Device (PC) Operating System (Windows 10)   if I sort my playlist so that the last added tracks are on top, then they are sorted differently from the tracks in the album...

Jeremy

Spotify Legend

1296 Views

11 replies

0 likes

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Solved!!Superuser Contribution [Windows 10] White bar at top when Maximised

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 Home Version 10.0.18363 Build 18363 My Question or IssueI have had this issue for a long time now, and nothing on the older topics seems to have helped me. I have a white bat at the top when my w...

Casual Listener

Plan Premium Country UK Device PC Operating System Windows 10 Home Version 10.0.18363 Build 18363   My Question or Issue I have had this issue for a long time now, and nothing o...

Novy

Moderator

2128 Views

6 replies

0 likes

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Superuser Contribution Songs pause randomly on windows 10

Hello, I am a premium user using the windows 10 version of spotify. Lately, My music has been pausing randomly during any song, whether I have it downloaded or not. It isn't specific to my window size, fullscreen, or minimized. It happens all the tim...

Regular

Hello, I am a premium user using the windows 10 version of spotify. Lately, My music has been pausing randomly during any song, whether I have it downloaded or not. It isn't specific to my window siz...

Alex

Spotify Legend

746 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Random songs being played without me doing anything.

PlanPremium (Family)CountryUSADeviceSamsung Galaxy Note 9, Windows 10 PCOperating SystemOne UI 2 and Windows 10My Question or IssueSo I was playing a game of CS:GO and randomly my normal playlist switched to some random song that I've never even hear...

Newbie

Plan Premium (Family) Country USA Device Samsung Galaxy Note 9, Windows 10 PC Operating System One UI 2 and Windows 10 My Question or Issue So I was playing a game of CS:GO and randomly my n...

AdamDamon

Spotify Star

386 Views

1 replies

0 likes

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Spotify desktop app extremely buggy on launch.

Not the only person to have this issue, my friends who use the Spotify app from the Microsoft Store on PC also have this issue.When you try to launch Spotify it shows you the 3 dots on the upper left corner, and the Minimize, Restore and Close (X) bu...

Newbie

Not the only person to have this issue, my friends who use the Spotify app from the Microsoft Store on PC also have this issue. When you try to launch Spotify it shows you the 3 dots on the upper le...

Loxer

Community Legend

1983 Views

2 replies

1 likes

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Superuser Contribution Spotify universal app is reading all my files

PlanPremiumCountryNODevicePCOperating SystemWindows 10 My Question or IssueNoticed that a process named spotify.exe was scanning all my file including the NTFS Master file table (MFT). Stopped when i uninstalled Spotify app from windows 10. Why are t...

Newbie

Plan Premium Country NO Device PC Operating System Windows 10   My Question or Issue Noticed that a process named spotify.exe was scanning all my file including the NTFS Master file ta...

jikes

Casual Listener

724 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Spotify is Pausing across all my devices

PlanPremiumCountryUnited States DeviceGalaxy S9+, Windows computerOperating SystemAndroid, Win 10 My Question or IssueMy Spotify account pauses music every 20-30 seconds or so both on my PC and Phone, It also does this over 4G so It isn't a ISP issue...

Newbie

Plan Premium Country United States  Device Galaxy S9+, Windows computer Operating System Android, Win 10   My Question or Issue My Spotify account pauses music every 20-30 seconds...

AyuTheHuman

Composer

401 Views

1 replies

1 likes

  • 401 Views
  • 1 replies
  • 1 likes

Superuser Contribution high-pitched sound in the background

hello I have a high-pitched noise that goes into the background on some music someone can help me plz

Casual Listener

hello I have a high-pitched noise that goes into the background on some music someone can help me plz  

Mihail

Spotify Legend

749 Views

3 replies

0 likes

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Superuser Contribution Playback fails with Windows Sound sample rate higher than 192000 Hz

PlanPremiumCountryAustraliaDeviceDesktop PC, Topping D90 MQA DACOperating SystemWindows 10 PC My Question or IssueSpotify playback initially fails if a sample rate above 192000 Hz is selected in Windows Playback Sound Properties. Spotify can subseque...

Casual Listener

Plan Premium Country Australia Device Desktop PC, Topping D90 MQA DAC Operating System Windows 10 PC   My Question or Issue Spotify playback initially fails if a sample rate above 19...

1264812695

Newbie

2021 Views

6 replies

3 likes

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Superuser Contribution Differences between 1.1.53.608.g7ed9c03a-a and 1.1.53.608.g7ed9c03a

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or Issue : Can you tell me about deifferences between versions 1.1.53.608.g7ed9c03a-a (i have this one) and 1.1.53.608.g7ed9c03a . I have a problem with display discography. In my...

Newbie

  Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue :  Can you tell me about deifferences between versions 1.1.53.608.g7ed9c03a-a...

Mihail

Spotify Legend

586 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Auto-Play turned off but still getting songs not in playlist

Premium, USA, Spotify for Windows I have auto-play turned off in settings, but something is wacky. Spotify plays songs not in the current playlist. It happens all the time now. My Question or Issue

Roadie

Premium, USA, Spotify for Windows   I have auto-play turned off in settings, but something is wacky. Spotify plays songs not in the current playlist. It happens all the time now.   &nbs...

Jeremy

Spotify Legend

373 Views

1 replies

1 likes

  • 373 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shortcuts hasn't updated in months.

So when i made my account months ago it got hacked shortly after. About a week of someone using my account without me realizing and my "shortcuts" section is entirely their music. I booted them from the account and changed my login info and expected ...

Casual Listener

So when i made my account months ago it got hacked shortly after. About a week of someone using my account without me realizing and my "shortcuts" section is entirely their music. I booted them from ...

Eni

Moderator

483 Views

1 replies

0 likes

Ongoing Issues
shortcuts
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Superuser Contribution Full screen podcast always showing controls

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueGoing full screen on a podcast always shows the controls, any way to make those go away?

Newbie

Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue Going full screen on a podcast always shows the controls, any way to make those ...

Jeremy

Spotify Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Favorite songs always initially play based on 'added on' time, also when sorted differently

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueI have sorted my favorite songs by artist. When i play song it will play through them based on 'added on' time. After changing ordering again it will play them correctly unt...

Casual Listener

Plan Free Country Germany Device PC Operating System Windows 10   My Question or Issue I have sorted my favorite songs by artist. When i play song it will play through them based on 'a...

Eni

Moderator

792 Views

3 replies

0 likes

  • 792 Views
  • 3 replies
  • 0 likes