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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Crash in 20 seconds everytime

PlanFamilyCountryFranceDeviceComputerOperating SystemWindows 10 My Question or IssueSince like 5 days my app Spotify (only on computer) crash everytime in approximately 20 seconds. I try all the solution like disconnect my account or uninstall and re...

  • Visitor
  • Plan Family Country France Device Computer Operating System Windows 10   My Question or Issue Since like 5 days my app Spotify (only on computer) crash everytime in approximately 20 se...
  • Sebasty
  • Spotify Star
  • 159 Views
  • 1 replies
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  • 159 Views
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APPCRASH

PlanFreeCountryBrazilDevice.Operating SystemWindows 7 My Question or Issue Hi. Does anybody can help me?When I try to run the Spotify, It says "APPCRASH" I just tried change the windows DEP and its dont work

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  • Newbie
  • Plan Free Country Brazil Device . Operating System Windows 7   My Question or Issue   Hi. Does anybody can help me? When I try to run the Spotify, It says "APPCRASH" ...
  • Sebasty
  • Spotify Star
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Play on desktop and Amazon Echo independently?

How can I play Spotify on my desktop and the Amazon Echo independently? I can't figure out how to stop my desktop from being a remote when somebody asks Alexa to play a song. If that's not possible, I need to disconnect my desktop from that device. P...

  • Visitor
  • How can I play Spotify on my desktop and the Amazon Echo independently? I can't figure out how to stop my desktop from being a remote when somebody asks Alexa to play a song. If that's not possible, ...
  • Sebasty
  • Spotify Star
  • 220 Views
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  • 220 Views
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Solved!! Small Song Banner left down corner disappeared

PlanPremiumCountryGermanyDevice(Microsoft Surface Pro 3)Operating System(Windows 10) My Question or Issue As you can see in the screenshot, my song banner is not visible anymore. Is there a fix for that problem to view it back on screen? -creed

  • Casual Listener
  • Plan Premium Country Germany Device (Microsoft Surface Pro 3) Operating System (Windows 10)   My Question or Issue  As you can see in the screenshot, my song banner is not visible...
  • Aquariacom
  • Visitor
  • 1227 Views
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Local File Problems

Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of to fix this. The files are not corrupted, they aren...

  • Newbie
  • Here is my problem, I have some local files that Spotify will let me play, but it will not let me add to playlists. This problem only occurs with a few files. I have done everything I could think of ...
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  • Account
    Desktop
    Spotify Features
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How to not startscreen?

Is there any way to not have the startscreen to show up after starting the app but the last playlist used? I just want to open it in the state I closed it. I know I can change the order of the playlists but keeping them alphabetical helps remembering...

  • Newbie
  • Is there any way to not have the startscreen to show up after starting the app but the last playlist used? I just want to open it in the state I closed it. I know I can change the order of the playli...
  • dinomight
  • Spotify Star
  • 220 Views
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  • 220 Views
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Solved!! Spotify Beta testing on Windows?

PlanFreeCountryUSADevicePCOperating SystemWindows 10 version 2004 My Question or Issueis there a closed/open Beta or alpha testing for Windows ?if not is Spotify possibly planning to do it in future?

  • Visitor
  • Plan Free Country USA Device PC Operating System Windows 10 version 2004   My Question or Issue is there a closed/open Beta or alpha testing for Windows ? if not is Spotify possibly p...
  • LatentTwist
  • Music Fan
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What happened to "appears on" on desktop!?!?

PlanPremium (Students)CountryUnited States Device(MacBook Air)Operating System(MacOS Sierra) My Question or IssueI know this has been a thing on the app for awhile, but I usually just use desktop so it wasn't the end of the world for me. But now the ...

  • Casual Listener
  • Plan Premium (Students) Country United States   Device (MacBook Air) Operating System (MacOS Sierra)   My Question or Issue I know this has been a thing on the app for awhile, bu...
  • EthanS1
  • Community Legend
  • 387 Views
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  • appears on
    Artist
    artist page
    classical
    Desktop
  • 387 Views
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Is there a difference in how music is projected in Spotify on desktop and on mobile?

PlanPremiumCountrySwedenDeviceiPhone Xs Max, Sony Xperia XZ1, home built desktop with Realtek ALC887 audio codec)Operating SystemiOS 10, Android 9, Windows 10 My Question or IssueSo, I've been a Spotify premium user for years and I'm very happy with ...

  • Newbie
  •   Plan Premium Country Sweden Device iPhone Xs Max, Sony Xperia XZ1, home built desktop with Realtek ALC887 audio codec) Operating System iOS 10, Android 9, Windows 10   My Questi...
  • 224 Views
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  • Desktop
    Mobile
    Sound Quality
    soundstage
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Solved!! NO SOUND PROBLEM

PlanPremium for studentsCountryTurkeyDevice(Lenovo IdeaPad S145-15IWL)Operating System(Windows 10 Home) My Question or IssueHi there, I have been using the app for about 1 year from both the computer app and the phone app. There was no problem until ...

  • Casual Listener
  • Plan Premium for students Country Turkey Device (Lenovo IdeaPad S145-15IWL) Operating System (Windows 10 Home)   My Question or Issue Hi there, I have been using the app for about 1 ye...
  • Zehragif
  • Casual Listener
  • 1833 Views
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  • desktop application
    no sound
    Windows 10
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Desktop App crashes

PlanPremiumCountryUSDeviceLevono LaptopOperating SystemWindows 10 My Question or IssueWhenever I try to upload an image to my playlist cover, the app closes. I'm am clicking on "replace image." This is my own personal playlist too.

  • Visitor
  •   Plan Premium Country US Device Levono Laptop Operating System Windows 10   My Question or Issue Whenever I try to upload an image to my playlist cover, the app closes. I'm am c...
  • TinyTony
  • Casual Listener
  • 263 Views
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Solved!! Features

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueAre there any plans to add a graphic equaliser to the app as there is in the i...

  • Gig Goer
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or Is...
  • Rigsby1
  • Gig Goer
  • 209 Views
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Spotify cant play this right now

My Question or IssueSo I'm on PC and this issue has been happening for a while now and ive been having to use the web player which is really really annoying. I've posted about this before and didnt get help. ive looked at all recommendations on here ...

  • Regular
  • My Question or Issue So I'm on PC and this issue has been happening for a while now and ive been having to use the web player which is really really annoying. I've posted about this before and didnt...
  • thecatskitten
  • Regular
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I got the "Normal" PC Desktop app version back!

About 3 weeks ago, Spotify switched this 6+ year Premium Family customer to that feature-deprived, useless, piece of junk version of the PC Desktop app. BUT NOW I HAVE THE OLD VERSION BACK! I went to HELP / ABOUT SPOTIFY and there was a prompt to dow...

  • Music Fan
  • About 3 weeks ago, Spotify switched this 6+ year Premium Family customer to that feature-deprived, useless, piece of junk version of the PC Desktop app.   BUT NOW I HAVE THE OLD VERSION BACK! ...
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Update Fails

PlanPremiumCountryUK DeviceDesktop PCOperating SystemWindows 7 My Question or IssueSpotify says there is an update from 1.1.32.618 to 11.33.569. When I quit Spotiy and restart it, it runs the update everytime, which fails due to error code 12 insuffi...

  • Casual Listener
  • Plan Premium Country UK   Device Desktop PC Operating System Windows 7   My Question or Issue Spotify says there is an update from 1.1.32.618 to 11.33.569. When I quit Spoti...
  • DJTaylor
  • Casual Listener
  • 442 Views
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  • 442 Views
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Shuffle broken, does not work on full playlist

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueShuffling a playlist results in Spotify shuffling the Play Queue ONLY when using the Windows 10 Desktop client. This results in a shuffled 81-song sub-playlist based on ...

  • Casual Listener
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Shuffling a playlist results in Spotify shuffling the Play Queue ONLY when using the Windows ...
  • llamabutte
  • Casual Listener
  • 181 Views
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  • 181 Views
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Error code: auth:3

CountryItalyDevicePCOperating SystemWindows 10 My Question or IssueSince this morning I've this problem.I tryied everything: i've unistall it in different ways, also from %appdata% local and roaming. I changed the firewall permissions but nothing wor...

  • Casual Listener
  • Country Italy Device PC Operating System Windows 10   My Question or Issue Since this morning I've this problem. I tryied everything: i've unistall it in different ways, also from %appd...
  • Mure
  • Casual Listener
  • 430 Views
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  • 430 Views
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Solved!! Playlist cover poor quality

DeviceDesktop Windows 10, Honor 9Operating SystemAndroid My Question or Issue Adding a picture to a playlist, even though it is 4k (3MB)(3840 × 2160), has poor quality and is blurry. I do not have a solution to this and help would be appreciated! (pi...

  • Casual Listener
  •    Device Desktop Windows 10, Honor 9 Operating System Android   My Question or Issue  Adding a picture to a playlist, even though it is 4k (3MB)( 3840 × 2160 ), ...
  • LangB
  • Casual Listener
  • 31832 Views
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  • 31832 Views
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No Search Results are being returned / blank black screen

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10Spotify Version1.1.33.569.gced9e0f5 My Question or IssueAfter typing in search terms and hitting enter, no search results appear. The screen remains blank / black. Other descriptors / symptom...

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  • Music Fan
  • Plan Free Country USA Device HP Laptop Operating System Windows 10 Spotify Version 1.1.33.569.gced9e0f5   My Question or Issue After typing in search terms and hitting enter, no sear...
  • OneByBoo
  • Community Legend
  • 266 Views
  • 1 replies
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  • 266 Views
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[Desktop] Application closes after few minutes of listening

PlanFree/PremiumCountryRomaniaDeviceDesktopOperating SystemWindows 10 PRO My Question or IssueHello there, I am recently having an issue with the Spotify app. When I open it and start listening to music it closes after just a few minutes. I tried log...

  • Newbie
  • Plan Free/Premium Country Romania Device Desktop Operating System Windows 10 PRO   My Question or Issue Hello there, I am recently having an issue with the Spotify app. When I open it ...
  • Vict0r3znov
  • Visitor
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
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  • 1 likes