Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryRussiaDeviceDesktop , Xiaomi Redmi6A.Operating SystemWindows 10 , Android My Question or Issue After updating Spotify in your favorite tracks, all your favorite tracks disappeared and a "table" appeared: tracks that you liked will a...
Plan Premium Country Russia Device Desktop , Xiaomi Redmi6A. Operating System Windows 10 , Android My Question or Issue After updating Spotify in your favorite tr...
Spotify Star
433 Views
1 replies
0 likes
PlanPremiumCountryNew ZealandDeviceHP Pavillion x360 convertible 14-dh0127TUOperating SystemWindows 10My Question or IssueIn my albums menu, I sort albums by artists so I can easily access particular artists' discography. But when I do sort by artist...
Plan Premium Country New Zealand Device HP Pavillion x360 convertible 14-dh0127TU Operating System Windows 10 My Question or Issue In my albums menu, I sort albums by artists so I can easily...
245 Views
0 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Version 2004 My Question or IssueIs there a way to sort the "Liked Songs" by Artist, and then by Album? It currently seems to sort by Artist, then by Title, which honestly is a very poor way to ...
Plan Premium Country USA Device PC Operating System Windows 10 Version 2004 My Question or Issue Is there a way to sort the "Liked Songs" by Artist, and then by Album? It currently s...
Regular
1292 Views
3 replies
10 likes
PlanPremiumCountryUSADeviceHP Desktop i7Operating SystemWindows 10 My Question or IssueI changed the location of the download folder. When I go to that folder, there are 257 folders labeled "00, 0b, 0c, 0d etc". Which folder are my downloaded songs i...
Plan Premium Country USA Device HP Desktop i7 Operating System Windows 10 My Question or Issue I changed the location of the download folder. When I go to that folder, ...
308 Views
0 replies
0 likes
PlanPremiumCountryUnited States DeviceLenovo Yoga7th GenOperating SystemWindows 10 My Question or IssueSound isn't playing from the Spotify app that's downloaded to my computer. The Spotify volume is all the way up, as is my computer volume and my sp...
Plan Premium Country United States Device Lenovo Yoga7th Gen Operating System Windows 10 My Question or Issue Sound isn't playing from the Spotify app that's downloaded to my...
Regular
382 Views
2 replies
0 likes
My likes don't appear in the PC player, and hangs when I try to control by mobile.PlanPremiumPaísBrasil Dispositivo(Xiaomi Mi 9T Pro)Sistema Operacional(Windows 10) Minha pergunta ou questãoMeus gostos não aparecem no pc player, e trava quando eu ten...
My likes don't appear in the PC player, and hangs when I try to control by mobile. Plan Premium País Brasil Dispositivo (Xiaomi Mi 9T Pro) Sistema Operacional (Windows 10) Mi...
321 Views
0 replies
0 likes
PlanPremiumCountry DeviceDesktop and Samsung Galaxy Note 10S+Operating SystemWindows 10 and Android 10 My Question or IssueOn both my computer and on my mobile device, I am unable to like a Radio to save it.
Plan Premium Country Device Desktop and Samsung Galaxy Note 10S+ Operating System Windows 10 and Android 10 My Question or Issue On both my computer and on my mobile device, I...
225 Views
0 replies
0 likes
Hi, it is very cumbersome to go to the "Menü for Devices" Button. I am looking forward for a LINKED Button for example on Main/Start Menü.
Hi, it is very cumbersome to go to the "Menü for Devices" Button. I am looking forward for a LINKED Button for example on Main/Start Menü.
226 Views
0 replies
0 likes
PlanFreeCountryRussiaDevicePCOperating SystemWindows 10My Question or IssueHello. I have been using the application for several hours and encountered an unpleasant problem. The music that I like does not appear in the tab "favorite tracks" (I clicked...
Plan Free Country Russia Device PC Operating System Windows 10 My Question or Issue Hello. I have been using the application for several hours and encountered an unpleasant problem. The...
Casual Listener
756 Views
4 replies
1 likes
PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueSpotify launches at startup regardless of the settings. It is disabled both at the Windows 10 Task Manager Startup menu, and within the Spotify app Advanced Settings. However, t...
Plan Free Country USA Device PC Operating System Windows 10 My Question or Issue Spotify launches at startup regardless of the settings. It is disabled both at the Windows 10 Task Ma...
Casual Listener
1006 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, windows 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I started recording videos, gameplay, etc. I can not live without music, so I...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016, windows 10) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Is...
Casual Listener
1098 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceHP ElitebookOperating SystemWindows 10 My Question or IssueWhen I try to play any track through my external Soundcard/speakers I get the message: 'Spotify can't play this right now.If you have the file on your co...
Plan Premium Country United Kingdom Device HP Elitebook Operating System Windows 10 My Question or Issue When I try to play any track through my external Soundcard/speakers I get the...
Casual Listener
6729 Views
2 replies
0 likes
I've already tried clean reinstalling (several times, and I am sure it was done right) as it was advised in another post here, but it didn't work. Spotify works perfectly fine on my phone, and I'm also sure I'm logged into the right account on deskto...
I've already tried clean reinstalling (several times, and I am sure it was done right) as it was advised in another post here, but it didn't work. Spotify works perfectly fine on my phone, ...
Spotify Legend
482 Views
2 replies
2 likes
PlanPremiumCountryCroatiaDevicePCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello! First of all thank you for finally coming to Croatia. I subscribed for Premium the same hour it was released. The question I have is ...
Plan Premium Country Croatia Device PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello! First of all thank you for finally co...
Spotify Legend
470 Views
1 replies
0 likes
PlanPremiumCountryRussiaDevice(windows 10)Operating System( Windows 10) My Question or Issuethere is no "do not like" button, but a friend has itmy - http://prntscr.com/ti6uuxfriend - http://prntscr.com/ti6vfb
Plan Premium Country Russia Device (windows 10) Operating System ( Windows 10) My Question or Issue there is no "do not like" button, but a friend has it my - http://prntscr.co...
Community Legend
628 Views
4 replies
0 likes
PlanPremiumCountryRussiaDeviceDesktop PCOperating SystemWindows 10My Question or IssueWeb player, Android App, App on Samsung TV works fine, but Windows App just keeps telling me that "This track is unavailable, if you have it on PC - import it" with...
Plan Premium Country Russia Device Desktop PC Operating System Windows 10 My Question or Issue Web player, Android App, App on Samsung TV works fine, but Windows App just keeps telling me th...
Casual Listener
681 Views
5 replies
0 likes
PlanPremiumCountryPortugal Operating SystemWindows 7 My Question or IssueI cant remove songs from radio on the desktop app: there is an item option "REmove from this playlist", but its unavailable (grey).In the Android app there is an icon block, why...
Plan Premium Country Portugal Operating System Windows 7 My Question or Issue I cant remove songs from radio on the desktop app: there is an item option "REmove from this...
774 Views
0 replies
4 likes
PlanPremiumCountryRussiaDeviceDesktopOperating SystemWindows 10My Question or IssueMy liked songs and albums just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a reinstall and I restarted my computer but sadly t...
Plan Premium Country Russia Device Desktop Operating System Windows 10 My Question or Issue My liked songs and albums just disappeared on dektop. I can see them in my web player and mobile a...
Moderator
936 Views
3 replies
6 likes
PlanPremiumCountrySwitzerlandDeviceWindows (Desktop)Iphone 11 ProSamsung TabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I'm playing on the PC using the Windows Player it suddenly stops and switches to another d...
Plan Premium Country Switzerland Device Windows (Desktop) Iphone 11 Pro Samsung Tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I'm p...
250 Views
0 replies
1 likes
PlanFree/Premium CountryRussia DeviceAcer Aspire A317-54K Operating SystemWindows 10 1909 Hello! I added some music to favourite. After that, I installed the desktop app for Windows. And there's no anything in "Liked Music". I've seen the 'hosts' fil...
Plan Free/Premium Country Russia Device Acer Aspire A317-54K Operating System Windows 10 1909 Hello! I added some music to favourite. After that, I installed...
Spotify Star
394 Views
1 replies
8 likes
