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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

aenncan76

Newbie

72578 Views

39 comments

297 likes

Other
Fixed
  • 72578 Views
  • 39 comments
  • 297 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

AstroFranske

Newbie

17846 Views

150 comments

152 likes

Android
Other
Under investigation
  • 17846 Views
  • 150 comments
  • 152 votes

Unable to Join Family Plan

Hey folks! Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

BLACK_LORD16

Newbie

2120 Views

13 comments

48 likes

Accounts
Premium family
Under investigation
  • 2120 Views
  • 13 comments
  • 48 votes

Tracks skipping on desktop

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.

Moderator

Moderator

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound.   This seems to only affec...

Maria

Moderator

46831 Views

171 comments

427 likes

Desktop
Fixed
  • 46831 Views
  • 171 comments
  • 427 votes

Downtime [Feb 14th 2026]: Android users getting an error when accessing playlists

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

Moderator

Moderator

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

MihailY

Moderator

39825 Views

129 comments

547 likes

Your Library
Fixed
  • 39825 Views
  • 129 comments
  • 547 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Annoyedafgetridofai

Newbie

3767 Views

41 comments

41 likes

iOS
Under investigation
  • 3767 Views
  • 41 comments
  • 41 votes

Liked songs appear empty across devices

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.

Moderator

Moderator

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fe...

MihailY

Moderator

12678 Views

50 comments

119 likes

Your Library
Fixed
  • 12678 Views
  • 50 comments
  • 119 votes

Basic plans Users are getting ads

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Moderator

Moderator

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're curr...

musichem

Newbie

35671 Views

235 comments

202 likes

Accounts
Fixed
  • 35671 Views
  • 235 comments
  • 202 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

17033 Views

55 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 17033 Views
  • 55 comments
  • 99 votes

Discover Weekly playlist is blank or missing entirely

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error.

Moderator

Moderator

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error. &n...

Alexander22ferarri

Newbie

1275 Views

10 comments

23 likes

Desktop
Mobile
Your Library
Under investigation
  • 1275 Views
  • 10 comments
  • 23 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

evilZardoz

Casual Listener

37064 Views

161 comments

315 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 37064 Views
  • 161 comments
  • 315 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

disappoin

Newbie

64676 Views

344 comments

244 likes

Premium family
Not Right Now
  • 64676 Views
  • 344 comments
  • 244 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Olas4

Newbie

10330 Views

53 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 10330 Views
  • 53 comments
  • 64 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

LxwisB

Newbie

6523 Views

60 comments

39 likes

Your Library
Under investigation
  • 6523 Views
  • 60 comments
  • 39 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

desthepez94

Newbie

51075 Views

146 comments

640 likes

Other
Fixed
  • 51075 Views
  • 146 comments
  • 640 votes

Issues with using "Search" - keyboard does not appear automatically

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Moderator

Moderator

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Sulmaz

Regular

14754 Views

80 comments

81 likes

Android
Fixed
  • 14754 Views
  • 80 comments
  • 81 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Joan

Moderator

14740 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 14740 Views
  • 100 comments
  • 195 votes

iOS app crashing when opening Spotify-curated playlists

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

Moderator

Moderator

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

MihailY

Moderator

11889 Views

55 comments

86 likes

iOS
Fixed
  • 11889 Views
  • 55 comments
  • 86 votes

Next song starts approximately 30 seconds in after an ad break

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Moderator

Moderator

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Minek321

Regular

7963 Views

30 comments

36 likes

Desktop
Other
Fixed
  • 7963 Views
  • 30 comments
  • 36 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Khurune

Newbie

6170 Views

40 comments

19 likes

Other
Fixed
  • 6170 Views
  • 40 comments
  • 19 votes