Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Ongoing issues are currently not being updated due to the Community being in read only mode. We recommend checking Spotify Status if you're experiencing an issue and looking for updates

Forum Posts

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

harry_nc

Visitor

33988 Views

29 comments

86 likes

Accounts
iOS
Fixed
  • 33988 Views
  • 29 comments
  • 86 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

GaryLittlemore

Newbie

64031 Views

142 comments

386 likes

iOS
Other
Fixed
  • 64031 Views
  • 142 comments
  • 386 votes

App crashing upon launch on Android

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, desktop).

Moderator

Moderator

We've received reports that the mobile app crashes upon launch on Android devices. Everything seems to be working normally on the web player and when using a different device (e.g. different phone, d...

Dessi

Moderator

6518 Views

57 comments

45 likes

Android
Mobile
Fixed
  • 6518 Views
  • 57 comments
  • 45 votes

Downtime August 5th, 2026: "Something went wrong" error on Web Player

Hey folks, We're getting some reports that the web player is down and shows a "Something went wrong" error. This is being looked into.

Moderator

Moderator

Hey folks,    We're getting some reports that the web player is down and shows a "Something went wrong" error.    This is being looked into.

Novy

Moderator

6036 Views

9 comments

10 likes

Other
Fixed
  • 6036 Views
  • 9 comments
  • 10 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

master_tom

Newbie

19992 Views

42 comments

28 likes

Desktop
Other
Fixed
  • 19992 Views
  • 42 comments
  • 28 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

99173 Views

324 comments

447 likes

Other
Not Right Now
  • 99173 Views
  • 324 comments
  • 447 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

AV8OR77

Newbie

226202 Views

333 comments

761 likes

Other
Not Right Now
  • 226202 Views
  • 333 comments
  • 761 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

andymiller320

Newbie

20670 Views

20 comments

2 likes

Desktop
Mobile
Fixed
  • 20670 Views
  • 20 comments
  • 2 votes

Spotify doesn’t load past the logo screen on iPad

We've received reports that iPad users are unable to get past the Spotify logo when launching the app.

Moderator

Moderator

We've received reports that iPad users are unable to get past the Spotify logo when launching the app.

Yordan

Moderator

8397 Views

66 comments

8 likes

iOS
Fixed
  • 8397 Views
  • 66 comments
  • 8 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

airplay11

Newbie

64884 Views

209 comments

225 likes

Android
Other
Fixed
  • 64884 Views
  • 209 comments
  • 225 votes

Different error messages on web player and desktop app

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip without playing or a red banner with an error message appear...

Moderator

Moderator

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip with...

OscarDC

Moderator

71892 Views

240 comments

426 likes

Accounts
Desktop
Other
Fixed
  • 71892 Views
  • 240 comments
  • 426 votes

Downtime June 16th: Spotify not loading or showing error messages

Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...

Moderator

Moderator

Hey folks,   We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...

Jejking

Newbie

13829 Views

37 comments

4 likes

Other
Fixed
  • 13829 Views
  • 37 comments
  • 4 votes

Issues accepting invites for Duo/Family plans

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error message "This page is out of tune" appears.

Moderator

Moderator

We received multiple reports from Duo/Family plan owners and users, stating that they are unable to access the Premium Plan page and send the invitation link, or accept the invitations. An error mess...

Ivelina

Moderator

797 Views

10 comments

2 likes

Premium family
Subscriptions
Fixed
  • 797 Views
  • 10 comments
  • 2 votes

Downtime July 27th, 2026: Services down in Asia region

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia region.

Moderator

Moderator

We've received reports that the Web Player and desktop app among other web pages aren't loading and are returning a "Something went wrong"/"Page not available error". This affects users in the Asia r...

Joan

Moderator

9540 Views

16 comments

29 likes

Accounts
Desktop
Fixed
  • 9540 Views
  • 16 comments
  • 29 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

ElbioCoco

Newbie

56345 Views

177 comments

327 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 56345 Views
  • 177 comments
  • 327 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

Elena

Moderator

11353 Views

26 comments

3 likes

Android
iOS
Mobile
Fixed
  • 11353 Views
  • 26 comments
  • 3 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

Gp18

Regular

25075 Views

127 comments

140 likes

Other
Fixed
  • 25075 Views
  • 127 comments
  • 140 votes

[Android] Playlists not loading

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Moderator

Moderator

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

avani083lekhara

Newbie

15626 Views

21 comments

26 likes

Android
Mobile
Fixed
  • 15626 Views
  • 21 comments
  • 26 votes

Equalizer not working on iOS

Hi folks, We’ve received some reports from users on iOS devices indicating that the equalizer isn’t working. There seems to be no sound difference even when adjusting the Equalizer on mobile, but it works on different devices (e.g. desktop).

Moderator

Moderator

Hi folks,   We’ve received some reports from users on iOS devices indicating that the equalizer isn’t working. There seems to be no sound difference even when adjusting the Equalizer on mobi...

Dessi

Moderator

3935 Views

11 comments

12 likes

iOS
Mobile
Fixed
  • 3935 Views
  • 11 comments
  • 12 votes

Downtime July 14th, 2026: Issues with the Spotify app

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent.

Moderator

Moderator

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent. 

Ivelina

Moderator

11154 Views

10 comments

21 likes

Other
Fixed
  • 11154 Views
  • 10 comments
  • 21 votes