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Ongoing Issues

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Forum Posts

"Can't open link" error on iOS when opening from Spotify widget

Hey, We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.
  • Yordan
  • Moderator
  • 6598 Views
  • 29 comments
  • 21 likes
  • iOS
  • Fixed
  • 6598 Views
  • 29 comments
  • 21 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 24765 Views
  • 83 comments
  • 235 likes
  • iOS
    Mobile
  • Not Right Now
  • 24765 Views
  • 83 comments
  • 235 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • JosheoD
  • Newbie
  • 13697 Views
  • 43 comments
  • 363 likes
  • Subscription
  • Fixed
  • 13697 Views
  • 43 comments
  • 363 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 39526 Views
  • 112 comments
  • 84 likes
  • Other
  • Not Right Now
  • 39526 Views
  • 112 comments
  • 84 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 7431 Views
  • 14 comments
  • 13 likes
  • Accounts
  • Fixed
  • 7431 Views
  • 14 comments
  • 13 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • Jonfitt
  • Newbie
  • 91905 Views
  • 185 comments
  • 298 likes
  • Other
  • Not Right Now
  • 91905 Views
  • 185 comments
  • 298 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Not applicable
  • 18765 Views
  • 76 comments
  • 117 likes
  • Desktop
  • Fixed
  • 18765 Views
  • 76 comments
  • 117 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • demarteg
  • Visitor
  • 31762 Views
  • 78 comments
  • 156 likes
  • Your Library
  • Fixed
  • 31762 Views
  • 78 comments
  • 156 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • TT_TT
  • Music Fan
  • 60628 Views
  • 195 comments
  • 195 likes
  • Android
    Other
  • Fixed
  • 60628 Views
  • 195 comments
  • 195 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • JamesS7
  • Newbie
  • 14867 Views
  • 44 comments
  • 18 likes
  • Connect
  • Need more info
  • 14867 Views
  • 44 comments
  • 18 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • ROBYER1
  • Newbie
  • 46650 Views
  • 298 comments
  • 362 likes
  • Android
  • Not Right Now
  • 46650 Views
  • 298 comments
  • 362 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • Billy_Shears
  • Casual Listener
  • 25680 Views
  • 168 comments
  • 306 likes
  • Radio
  • Fixed
  • 25680 Views
  • 168 comments
  • 306 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • Psycho-netics
  • Newbie
  • 46802 Views
  • 166 comments
  • 198 likes
  • Android
  • Won't Fix
  • 46802 Views
  • 166 comments
  • 198 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 29058 Views
  • 85 comments
  • 54 likes
  • Other
  • Not Right Now
  • 29058 Views
  • 85 comments
  • 54 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 2326 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 2326 Views
  • 22 comments
  • 16 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Regular
  • 45330 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 45330 Views
  • 59 comments
  • 92 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1681 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1681 Views
  • 22 comments
  • 13 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

  • Regular
  • Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...
  • vvspantomvv
  • Newbie
  • 11327 Views
  • 38 comments
  • 211 likes
  • Desktop
  • Not Right Now
  • 11327 Views
  • 38 comments
  • 211 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • Hoopster1990
  • Newbie
  • 43185 Views
  • 133 comments
  • 243 likes
  • Not Right Now
  • 43185 Views
  • 133 comments
  • 243 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Spotify Legend
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • chall1216
  • Newbie
  • 4260 Views
  • 41 comments
  • 22 likes
  • iOS
  • Fixed
  • 4260 Views
  • 41 comments
  • 22 votes