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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

’Repeat All’ turns itself on

I’m a Premium member, in the US, on an iPhone 8 with iOS 12. I’m having an issue where the “Repeat All” function continually resets to on. This used to happen just when I opened the app anew, so I for some time just left Spotify always open and that ...

  • Casual Listener
  • I’m a Premium member, in the US, on an iPhone 8 with iOS 12.  I’m having an issue where the “Repeat All” function continually resets to on.  This used to happen just when I opened the app a...
  • Maria
  • Moderator
  • 26776 Views
  • 61 comments
  • 54 likes
  • Not Right Now
  • 26776 Views
  • 61 comments
  • 54 votes

[Mobile] Issue playing filtered Liked Songs via Connect

Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...
  • Vasil
  • Moderator
  • 3569 Views
  • 85 comments
  • 2 likes
  • Mobile
  • Not Right Now
  • 3569 Views
  • 85 comments
  • 2 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

  • Casual Listener
  • My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...
  • novacapella
  • Newbie
  • 8093 Views
  • 44 comments
  • 30 likes
  • daily wellness
    mixes
  • Not Right Now
  • 8093 Views
  • 44 comments
  • 30 votes

Volume slider is buggy and skips back and forth

Plan Premium Country France Device PC Operating System Windows 10 My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I change the volume by dragging the slider, it bounces randomly to other values than ...

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  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Issue I have been having this little (but quite annoying) issue for several weeks now. Whenever I chang...
  • xuanlamne_
  • Newbie
  • 10463 Views
  • 29 comments
  • 33 likes
  • Windows
  • Not Right Now
  • 10463 Views
  • 29 comments
  • 33 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

  • Casual Listener
  •       UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...
  • Amethyst_isis08
  • Newbie
  • 11365 Views
  • 49 comments
  • 36 likes
  • Not Right Now
  • 11365 Views
  • 49 comments
  • 36 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

  • Moderator
  • Moderator
  • We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
  • bp71
  • Newbie
  • 2966 Views
  • 55 comments
  • 1 likes
  • Premium
  • Fixed
  • 2966 Views
  • 55 comments
  • 1 votes

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • izzyimac
  • Newbie
  • 53352 Views
  • 16 comments
  • 48 likes
  • Case Closed
  • 53352 Views
  • 16 comments
  • 48 votes

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...
  • Vasil
  • Moderator
  • 680 Views
  • 3 comments
  • 1 likes
  • Desktop
    Other
  • Fixed
  • 680 Views
  • 3 comments
  • 1 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If Sp...
  • DeBiskop
  • Casual Listener
  • 32283 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Case Closed
  • 32283 Views
  • 13 comments
  • 33 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 11110 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 11110 Views
  • 8 comments
  • 9 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • MB711
  • Newbie
  • 7139 Views
  • 35 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 7139 Views
  • 35 comments
  • 1 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • sharenjoy
  • Music Fan
  • 42317 Views
  • 28 comments
  • 13 likes
  • Not Right Now
  • 42317 Views
  • 28 comments
  • 13 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 1602 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 1602 Views
  • 9 comments
  • 1 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • Jindo_US
  • Music Fan
  • 1331 Views
  • 9 comments
  • 5 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 1331 Views
  • 9 comments
  • 5 votes

Shuffle keeps playing songs twice in a row. It's so annoying!

From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets extremely annoying. A solution would be nice.

  • Casual Listener
  • From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets ...
  • melbcreative
  • Newbie
  • 3579 Views
  • 5 comments
  • 4 likes
  • Case Closed
  • 3579 Views
  • 5 comments
  • 4 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

  • Regular
  • I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...
  • villanese
  • Newbie
  • 17296 Views
  • 62 comments
  • 1 likes
  • Won't Fix
  • 17296 Views
  • 62 comments
  • 1 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
  • Vasil
  • Moderator
  • 161 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 161 Views
  • 2 comments
  • 0 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
  • Vasil
  • Moderator
  • 1003 Views
  • 14 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1003 Views
  • 14 comments
  • 0 votes