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Ongoing Issues

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Forum Posts

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • MotoSpoto
  • Newbie
  • 24768 Views
  • 138 comments
  • 393 likes
  • Android
  • Not Right Now
  • 24768 Views
  • 138 comments
  • 393 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • Yordan
  • Moderator
  • 536 Views
  • 14 comments
  • 4 likes
  • Accounts
  • Fixed
  • 536 Views
  • 14 comments
  • 4 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 1667 Views
  • 55 comments
  • 52 likes
  • Desktop
  • Fixed
  • 1667 Views
  • 55 comments
  • 52 votes

Spotify 3 month premium eligibility issue

PlanFreeCountryU.S.A.DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueWhy did I get an email for the "three months premium for $9.99" deal if I'm not ellegible?

  • Casual Listener
  • Plan Free Country U.S.A. Device Samsung Galaxy A6 Operating System Android   My Question or Issue Why did I get an email for the "three months premium for $9.99" deal if I'm not ellegi...
  • Valnacht
  • Newbie
  • 3733 Views
  • 26 comments
  • 19 likes
  • Fixed
  • 3733 Views
  • 26 comments
  • 19 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • Stacey_B
  • Visitor
  • 61013 Views
  • 172 comments
  • 1608 likes
  • Fixed
  • 61013 Views
  • 172 comments
  • 1608 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 7512 Views
  • 122 comments
  • 111 likes
  • Android
  • Fixed
  • 7512 Views
  • 122 comments
  • 111 votes

Webplayer limited to show 50 public playlists

PlanBoth Free and Premium CountryDenmark DeviceDesktop and laptop computers Operating SystemWindows 10 Pro 64-bit My Question or IssueI have a lot of playlists - and a lot of people follow them. When using the Spotify app for Windows, you can see the...

  • Music Fan
  • Plan Both Free and Premium   Country Denmark   Device Desktop and laptop computers   Operating System Windows 10 Pro 64-bit   My Question or Issue I have a lot of pla...
  • DancehallJean
  • Newbie
  • 11212 Views
  • 30 comments
  • 17 likes
  • Show all public playlists - bug
  • Fixed
  • 11212 Views
  • 30 comments
  • 17 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • rebmcr
  • Newbie
  • 15890 Views
  • 157 comments
  • 169 likes
  • Other
  • Not Right Now
  • 15890 Views
  • 157 comments
  • 169 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 10481 Views
  • 79 comments
  • 146 likes
  • Content Questions
  • Fixed
  • 10481 Views
  • 79 comments
  • 146 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • Dmitry_213523466354
  • Newbie
  • 16981 Views
  • 69 comments
  • 92 likes
  • Android
    music
  • Fixed
  • 16981 Views
  • 69 comments
  • 92 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12332 Views
  • 97 comments
  • 244 likes
  • Desktop
    Mobile
  • Fixed
  • 12332 Views
  • 97 comments
  • 244 votes

Let us FINALLY BLOCK songs/artists/albums

People are asking for this since 5 years.Just let us block or remove songs from lists we didnt create.For example german rap artist most of the time only uplaod their "premium editions", which also include the instrumentals of every song.So 50% of th...

  • Casual Listener
  • People are asking for this since 5 years. Just let us block or remove songs from lists we didnt create. For example german rap artist most of the time only uplaod their "premium editions", whi...
  • foryoublue94
  • Music Fan
  • 2933 Views
  • 9 comments
  • 60 likes
  • Desktop
  • Not An Issue
  • 2933 Views
  • 9 comments
  • 60 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 2858 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 2858 Views
  • 29 comments
  • 103 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...
  • Pollisco
  • Newbie
  • 39838 Views
  • 118 comments
  • 231 likes
  • Case Closed
  • 39838 Views
  • 118 comments
  • 231 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • Shubainu
  • Newbie
  • 9131 Views
  • 40 comments
  • 63 likes
  • Premium
  • Fixed
  • 9131 Views
  • 40 comments
  • 63 votes

Using Echo dot and phone at same time

Hi, I have an amazon echo dot set up at home, and a Spotify family premium account. The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will play through the echo dot if I wish. However, this means that when ...

  • Casual Listener
  • Hi,   I have an amazon echo dot set up at home, and a Spotify family premium account.  The echo dot is linked to my spotify account, so when I am at home, using spotify on py phone will p...
  • Davidlisk
  • Visitor
  • 23421 Views
  • 18 comments
  • 12 likes
  • Echo Dot
  • Not An Issue
  • 23421 Views
  • 18 comments
  • 12 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 7268 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 7268 Views
  • 36 comments
  • 85 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • mckenny12
  • Newbie
  • 49467 Views
  • 798 comments
  • 8 likes
  • Other
  • Fixed
  • 49467 Views
  • 798 comments
  • 8 votes

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 164 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 164 Views
  • 2 comments
  • 0 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • Caboozy
  • Music Fan
  • 30621 Views
  • 99 comments
  • 105 likes
  • music
  • Not Right Now
  • 30621 Views
  • 99 comments
  • 105 votes