Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • Yordan
  • Moderator
  • 3499 Views
  • 82 comments
  • 38 likes
  • Android
  • Fixed
  • 3499 Views
  • 82 comments
  • 38 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Yordan
  • Moderator
  • 4290 Views
  • 25 comments
  • 56 likes
  • Android
  • Fixed
  • 4290 Views
  • 25 comments
  • 56 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • jpswade
  • Newbie
  • 171252 Views
  • 327 comments
  • 718 likes
  • Other
  • Not Right Now
  • 171252 Views
  • 327 comments
  • 718 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 4767 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 4767 Views
  • 29 comments
  • 103 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 116600 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 116600 Views
  • 585 comments
  • 1471 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Dixon3
  • Visitor
  • 54263 Views
  • 59 comments
  • 728 likes
  • Payment
  • Fixed
  • 54263 Views
  • 59 comments
  • 728 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 1327 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 1327 Views
  • 30 comments
  • 5 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

1ca0c8d438d0f48627039750c60f5e4dfe1acabede88e6fe5647bdb58166c7c8_uuid_4c17a877-c546-4e0e-916b-704de5bcb4c2_28-09-2023_15-09-36-896.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 6154 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 6154 Views
  • 15 comments
  • 61 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • yfnspdrman1
  • Newbie
  • 2523 Views
  • 34 comments
  • 19 likes
  • Other
    Your Library
  • Fixed
  • 2523 Views
  • 34 comments
  • 19 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 1475 Views
  • 14 comments
  • 15 likes
  • Other
  • Fixed
  • 1475 Views
  • 14 comments
  • 15 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • marwis
  • Regular
  • 40375 Views
  • 145 comments
  • 903 likes
  • Not Right Now
  • 40375 Views
  • 145 comments
  • 903 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 7198 Views
  • 75 comments
  • 53 likes
  • Desktop (Mac)
  • Fixed
  • 7198 Views
  • 75 comments
  • 53 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • EzequielG
  • Newbie
  • 59652 Views
  • 341 comments
  • 820 likes
  • Connect
  • Not Right Now
  • 59652 Views
  • 341 comments
  • 820 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 13957 Views
  • 36 comments
  • 56 likes
  • Other
  • Fixed
  • 13957 Views
  • 36 comments
  • 56 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

2.PNG
  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 3151 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 3151 Views
  • 25 comments
  • 19 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 4414 Views
  • 55 comments
  • 53 likes
  • Desktop
  • Fixed
  • 4414 Views
  • 55 comments
  • 53 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • DHDP
  • Visitor
  • 20076 Views
  • 159 comments
  • 174 likes
  • Other
  • Not Right Now
  • 20076 Views
  • 159 comments
  • 174 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 82108 Views
  • 87 comments
  • 640 likes
  • Not Right Now
  • 82108 Views
  • 87 comments
  • 640 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • sonicthegamer23
  • Newbie
  • 3660 Views
  • 25 comments
  • 23 likes
  • Your Library
  • Not Right Now
  • 3660 Views
  • 25 comments
  • 23 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 54666 Views
  • 50 comments
  • 329 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 54666 Views
  • 50 comments
  • 329 votes