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Ongoing Issues

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Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 168589 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 168589 Views
  • 37 comments
  • 296 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • NameAlreadyTakn
  • Newbie
  • 11051 Views
  • 48 comments
  • 76 likes
  • iOS
  • Fixed
  • 11051 Views
  • 48 comments
  • 76 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to Inst...
  • Xenia
  • Moderator
  • 60159 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 60159 Views
  • 151 comments
  • 1000 votes

Ps4 app quick menu issues

PlanPremiumCountryUSADevicePs4 My Question or Issue So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still persisted which lead me to posting about it. Basically my liked songs section keep...

  • Casual Listener
  • Plan Premium Country USA Device Ps4   My Question or Issue   So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still per...
  • IVL
  • Newbie
  • 957 Views
  • 14 comments
  • 5 likes
  • PS4
  • Under investigation
  • 957 Views
  • 14 comments
  • 5 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • rebmcr
  • Newbie
  • 17178 Views
  • 157 comments
  • 170 likes
  • Other
  • Not Right Now
  • 17178 Views
  • 157 comments
  • 170 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 20195 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 20195 Views
  • 181 comments
  • 174 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web pla...
  • PTS_RUS
  • Visitor
  • 59144 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 59144 Views
  • 344 comments
  • 744 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • justebelmont
  • Newbie
  • 38603 Views
  • 143 comments
  • 900 likes
  • Not Right Now
  • 38603 Views
  • 143 comments
  • 900 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • nmthdnl
  • Newbie
  • 41883 Views
  • 577 comments
  • 116 likes
  • Desktop (Windows)
  • Fixed
  • 41883 Views
  • 577 comments
  • 116 votes

[iOS] App crashes instantly on launch

ios 13.5.1 still crash

  • Casual Listener
  • ios 13.5.1 still crash
  • GOrtiz
  • Newbie
  • 30078 Views
  • 326 comments
  • 705 likes
  • iOS
  • Fixed
  • 30078 Views
  • 326 comments
  • 705 votes

Lock screen/steering wheel controls not working

Plan Premium Country UK Device Samsung S7 Operating System Android Oreo 8.0.0 My Question or Issue Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel butt...

  • Casual Listener
  • Plan Premium Country UK   Device Samsung S7 Operating System Android Oreo 8.0.0   My Question or Issue Since the last Spotify update, the lock screen buttons on my pho...
  • Elena
  • Moderator
  • 80532 Views
  • 359 comments
  • 1133 likes
  • bluetooth
    buttons
    lockscreen
  • Fixed
  • 80532 Views
  • 359 comments
  • 1133 votes

[Desktop] Navigating backward and forward using mouse buttons no longer works

In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works in Spotify (still works in other applications). Pl...

  • Composer
  • In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works...
  • Kassam11
  • Visitor
  • 24737 Views
  • 146 comments
  • 850 likes
  • Desktop
  • Fixed
  • 24737 Views
  • 146 comments
  • 850 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • geopapa
  • Casual Listener
  • 55555 Views
  • 339 comments
  • 810 likes
  • Connect
  • Not Right Now
  • 55555 Views
  • 339 comments
  • 810 votes

Daily Mixes gone from Made For You

PlanPremiumCountryCanadaDeviceGoogle Pixel 2/PCOperating SystemAndroid/(Arch Linux/Windows) My IssueDaily Mixes are nowhere to be found in any platform on the Made For You page, and I have no idea what happened to them. The only playlists in my Made ...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 2/PC Operating System Android/(Arch Linux/Windows)   My Issue Daily Mixes are nowhere to be found in any platform on the Made For You pa...
  • Jaws_TheNomad
  • Newbie
  • 29350 Views
  • 183 comments
  • 909 likes
  • Fixed
  • 29350 Views
  • 183 comments
  • 909 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Spotify
  • Spotify
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them.   ...
  • Alex
  • Spotify Legend
  • 19284 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 19284 Views
  • 135 comments
  • 295 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 31628 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 31628 Views
  • 51 comments
  • 307 votes

[Desktop] Bring Back AUTOPLAY for DESKTOP

I don't understand why but this feature has been removed from Spotify Desktop apps!I really like that feature and always use it, desktop or mobile. But now it has been removed!

  • Community Legend
  • I don't understand why but this feature has been removed from Spotify Desktop apps! I really like that feature and always use it, desktop or mobile. But now it has been removed!
  • connormoen
  • Visitor
  • 37914 Views
  • 351 comments
  • 1237 likes
  • Desktop
  • Fixed
  • 37914 Views
  • 351 comments
  • 1237 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 85646 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 85646 Views
  • 893 comments
  • 472 votes

Sharing to Instagram Story Not Working

PlanFree/PremiumCountry USADeviceiPhone 8+Operating SystemiOS 12.0.1 My Question or Issue When I share a song to my Instagram Story, Instagram prompts me to login. I log in using Facebook credentials and it does not post the song to my story. Replica...

  • Casual Listener
  •   Plan Free/Premium Country  USA Device iPhone 8+ Operating System iOS 12.0.1   My Question or Issue   When I share a song to my Instagram Story, Instagram prompts me ...
  • 프리지아
  • Visitor
  • 86892 Views
  • 218 comments
  • 1113 likes
  • Fixed
  • 86892 Views
  • 218 comments
  • 1113 votes

Apple TV “Something went wrong Error 200”

We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify.   This is being investigated.
  • jbbelpaire
  • Casual Listener
  • 1283 Views
  • 24 comments
  • 5 likes
  • Other
  • Fixed
  • 1283 Views
  • 24 comments
  • 5 votes