Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77345 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94921 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77793 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208809 Views
267 replies
35 likes
Spotify emailed me that they have paused my subscription. I keep trying to change my card payment but it just wont go through!!!!! I've used all my cards but it just wouldn't accept ALL OF THEM! I tried my Amex (2 cards), debit Mastercard (2 cards) a...
Spotify emailed me that they have paused my subscription. I keep trying to change my card payment but it just wont go through!!!!! I've used all my cards but it just wouldn't accept ALL OF THEM! I tr...
Roadie
650 Views
1 replies
0 likes
José Rafael araújoConta premiumBrasilIPhone 8, IOS 12 Todos os membros da minha família foram removidos do plano família, o que é um erro, uma vez que estão no mesmo endereço, da para confirmar através do GPS... O que poderia ser feito para adicioná-...
José Rafael araújo Conta premium Brasil IPhone 8, IOS 12 Todos os membros da minha família foram removidos do plano família, o que é um erro, uma vez que estão no mesmo endereço, da para ...
Spotify Legend
797 Views
1 replies
0 likes
PlanSpotify Premium currently, trying to join family.CountryUSADevicePC, Mac.Operating SystemWindows, Mac OS I can't join Spotify family premium plan. I've tried several times throughout the day and on different machines. I am getting Error Code 102 ...
Plan Spotify Premium currently, trying to join family. Country USA Device PC, Mac. Operating System Windows, Mac OS I can't join Spotify family premium plan. I've tried several t...
Roadie
1129 Views
1 replies
1 likes
I've had a Family Premium account for over a year with no problems. Until now! All of a sudden my husband has been kicked off our account. He has tried to log back in using a new invite and it says the email is already taken. When he tries to log in ...
I've had a Family Premium account for over a year with no problems. Until now! All of a sudden my husband has been kicked off our account. He has tried to log back in using a new invite and it says t...
Roadie
678 Views
1 replies
0 likes
PlanPremiumCountryEstoniaDeviceSamsung Galaxy S6 edge+Operating SystemAndroid 7.0 I invited my family members last month to our Spotify premium, but this month they all were removed, although we all share the same address. I don't understand why it h...
Plan Premium Country Estonia Device Samsung Galaxy S6 edge+ Operating System Android 7.0 I invited my family members last month to our Spotify premium, but this month they all were r...
Spotify Star
675 Views
1 replies
0 likes
I was enjoying Spotify on my daughter's Family plan until I got an email from Spotify asking me to verify.Since responding it has reverted me to the free account.My daughter has sent me numerous invitations, cancelled invites and resent. We have chec...
I was enjoying Spotify on my daughter's Family plan until I got an email from Spotify asking me to verify. Since responding it has reverted me to the free account. My daughter has sent me n...
Spotify Legend
1003 Views
1 replies
0 likes
Hey there, I live together with my family and I´d like to set up a Spotify Family Plan for all of us.Unfortunately, I do use a very old Spotify Account and I am not sure which adress I set up the account with. It does not show any adress in my accoun...
Hey there, I live together with my family and I´d like to set up a Spotify Family Plan for all of us. Unfortunately, I do use a very old Spotify Account and I am not sure which adress I s...
Spotify Legend
1854 Views
3 replies
0 likes
good afternoon, i am haveing problems trying to add 2 new family members to my family premium . 2 months ago, i deleted 2 emails(family members from my account) , now I'm trying to add 2 new homemates, but they keep on beeing deleted by spotify . is ...
good afternoon, i am haveing problems trying to add 2 new family members to my family premium . 2 months ago, i deleted 2 emails(family members from my account) , now I'm trying to a...
Spotify Legend
845 Views
1 replies
0 likes
My downloaded songs/playlists/albums can not be played after a uncertain amount of time. I tried to reinstall the app and to delete the songs and download them again. But still nothing. And yes I got enough storage and I payed for spotify family in t...
...es I got enough storage and I payed for spotify family in time. The host is the only one affected. DEVICE: Huawei p9 Lite Android 7.0
Spotify Legend
751 Views
1 replies
0 likes
PlanFree/PremiumCountryMexicoDeviceGateway laptop, polaroid celphoneOperating SystemUbuntu, android, w10 My Question or IssueI was part of a family plan and suddenly around two months ago it stopped qualifying me as premium. This plan is still being ...
Plan Free/Premium Country Mexico Device Gateway laptop, polaroid celphone Operating System Ubuntu, android, w10 My Question or Issue I was part of a family plan and s...
Spotify Star
1272 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
781 Views
1 replies
0 likes
PlanFree/PremiumCountryPanamaDeviceHuawei Mate 20 ProOperating SystemAndroid My Question or IssueI sent an invitation for my wife, who 3 - 4 weeks ago suddenly was dropped from the service. She is now unable to join, she is receiving continuous rejec...
Plan Free/Premium Country Panama Device Huawei Mate 20 Pro Operating System Android My Question or Issue I sent an invitation for my wife, who 3 - 4 weeks ago suddenly was dr...
Roadie
886 Views
1 replies
1 likes
Hola,Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..??Espero que me ayuden.
Hola, Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..?? Espero que me ayuden.
Spotify Star
822 Views
1 replies
0 likes
PlanPremium Family CountryCanadaDeviceMine is an iPhone 6, my fiancé (who I’m trying to add to my plan) has a Samsung Galaxy S9 plus My Question or IssueI’m trying to add my fiancé to my family plan. I send him the invite and he gets it, accepts it a...
Plan Premium Family Country Canada Device Mine is an iPhone 6, my fiancé (who I’m trying to add to my plan) has a Samsung Galaxy S9 plus My Question or Issue I’m trying to add m...
Spotify Star
614 Views
1 replies
0 likes
I'm already paying for Premium For Family, so I sent my wife an invite. It worked the first time for like a few days, but then she was kicked out because you "Couldn't verify that we lived together", even though we do, in fact, live together. They se...
I'm already paying for Premium For Family, so I sent my wife an invite. It worked the first time for like a few days, but then she was kicked out because you "Couldn't verify that we lived t...
Casual Listener
768 Views
2 replies
0 likes
I have spotiy premium family and so far only me and my sister is on it, but I've suggested to my dad that I could get him in on it too. My parents are divorced and even though my address is written up at my mom's house I live 50/50 with them (One wee...
I have spotiy premium family and so far only me and my sister is on it, but I've suggested to my dad that I could get him in on it too. My parents are divorced and even though my address is written u...
Spotify Star
2847 Views
1 replies
0 likes
PlanPremiumDeviceSamsung S10Operating SystemAndroid My Question or IssueI have always had Spotify Premium, however my downloaded music has suddenly become unavailable, and when I try to download it I get a pop up telling me I'm trying to access a pre...
...try to download it I get a pop up telling me I'm trying to access a premium feature. My account settings show me as being premium (as part of premium for family). I have logged out and back in and t...
Spotify Star
529 Views
1 replies
0 likes
Using Spotify Premium, USA, on my Iphone & Windows 10. Hello! I noticed songs popping up on my recently played list that weren't things I listen to, so I knew something was wrong. I logged into my Spotify Premium for Family account and found names of...
... I logged into my Spotify Premium for Family account and found names of people I don't know listed as users. I was able to remove them easily, but how did this happen? And how can I p...
Spotify Star
598 Views
1 replies
0 likes
My Question or IssueHello everyone,Thank you for taking the time to read this post.I am head of an family account and invited four people who live with me. Three of them got the invite and joined but the last person can't get in whatever we try.We di...
My Question or Issue Hello everyone, Thank you for taking the time to read this post. I am head of an family account and invited four people who live with me. Three of them got the i...
Spotify Star
756 Views
3 replies
0 likes
PlanPremiumUnited Kingdom Device(iPhone 6 plusOperating System(iOS 10 My Question or IssueI have purchased Premium for Family. We now live in France but my Spotify is UK. It won’t let me add husbands iPhone 6 Plus as says we aren’t at same address. W...
Plan Premium United Kingdom Device (iPhone 6 plus Operating System (iOS 10 My Question or Issue I have purchased Premium for Family. We now live in France but my S...
Spotify Star
733 Views
3 replies
0 likes
