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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131104 Views

69 replies

10 likes

Premium for Family
  • 131104 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

63756 Views

87 replies

4 likes

  • 63756 Views
  • 87 replies
  • 4 likes

Superuser Contribution Indian Status Tax Exempt, Quebec Canada

PlanPremiumCountryCanada Hello. Could I be exempt of applicable tax. I am Indian Status possessing a certificate of Indian status and live in an Indian Reserve in Quebec Canada.

Visitor

Plan Premium Country Canada     Hello. Could I be exempt of applicable tax. I am Indian Status possessing a certificate of Indian status and live in an Indian Reserve in Quebec Canada...

Alex

Spotify Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

How to get spotify premium duo in Quebec without the 1 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

invite others doesn't offer sought after results

Hello. Looking for help with my Premium account. Would like to transition to advertised "Premium Duo: 2 people living together each get their own Premium account for 1 discount price" rather than the "Premium Family: 6 people living together each get...

Visitor

Hello. Looking for help with my Premium account. Would like to transition to advertised "Premium Duo: 2 people living together each get their own Premium account for 1 discount price" rather than the...

Jose_M

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Play Payment on different account than Spotify

PlanPremiumCountrySpainDeviceXiaomi 11 Lite 5G NEOperating SystemAndroid My Question or IssueHello, I just subscribed to Premium using Google Play to manage the Subscription.I use Spotify by logging in with my Google account. What happened is that wh...

Visitor

Plan Premium Country Spain Device Xiaomi 11 Lite 5G NE Operating System Android   My Question or Issue Hello, I just subscribed to Premium using Google Play to manage the Subscription....

helloaby

Casual Listener

3320 Views

3 replies

0 likes

  • 3320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify deletes downloads

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

Casual Listener

I have premium and when i download a playlist 1 day later the playlist is automatically deleted

Walter23

Casual Listener

503 Views

4 replies

0 likes

  • 503 Views
  • 4 replies
  • 0 likes

I payed for premium but on the app it says that I didn't

Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card details may I ask why is this happening?

Casual Listener

Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card ...

Dhooks

Casual Listener

871 Views

4 replies

1 likes

  • 871 Views
  • 4 replies
  • 1 likes

У мене був студентський план, він перемкнувся, зняли лишні кошти, хочу комп

У мене був студентський план, він чомусь перемкнувся на стандартний. Зняли лишні кошти. Хочу отримати компенсацію або одразу перемкнути план на сімейний.

Visitor

У мене був студентський план, він чомусь перемкнувся на стандартний. Зняли лишні кошти. Хочу отримати компенсацію або одразу перемкнути план на сімейний.

Jose_M

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

problems with premium duo

I have recently changed to premium duo and I am able to send the link but when they click on it just sends them back the account without making them confirm the address so therefore it does not work.

Newbie

I have recently changed to premium duo and I am able to send the link but when they click on it just sends them back the account without making them confirm the address so therefore it does not work....

Jose_M

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

spotify gift card

i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working

Visitor

i tried to redeem my one month spotify gift card but when i went to the website it said that the website was not working

Jose_M

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

I need help cancelling a subscription

We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan

Visitor

We accidentally had two subscriptions and I need to cancel them both and then start fresh with a family plan

Jose_M

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Podrían reembolsarme el premium de spotify?

tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de esos 9,99€

Visitor

tuve un pequeño percance no puedo permitirme pagar el premium de spotify ahora mismo y no cancele la suscripción entonces hoy me quitaron 9,99€ y me gustaría cancelar todo y me hagan un reembolso de ...

Jose_M

Spotify Star

1427 Views

1 replies

0 likes

  • 1427 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola, me cambié a plan familiar y me siguen cobrando la individual

pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me siguen cobrando los $115 del plan individual, el plan fa...

Visitor

pagué un mes de plan individual de mi cuenta de hace muchos años, antes de que venciera ese mes me cambié a un plan familiar, en mi cuenta ya me sale que estoy dentro del plan familiar, pero me sigue...

Jose_M

Spotify Star

4316 Views

7 replies

0 likes

  • 4316 Views
  • 7 replies
  • 0 likes

I can't resubscribe to Premium

I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted to subscribe again, an error message keeps appearin...

Visitor

I subscribed to Premium for several years and due to a problem with my credit card, I had to change it. Therefore my subscription was canceled and I went back to the free subscription. When I wanted ...

BrendonAlekseii

Newbie

1185 Views

2 replies

0 likes

  • 1185 Views
  • 2 replies
  • 0 likes

Como fazer para cancelar uma mudança de plano?

A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o plano para estudante.

Visitor

A pouco assinei o plano família, no entanto, não é possível que eu utilize junto a minha família, moramos em lugares diferentes. O que fazer para desativar esse plano e retornar ao anterior? Que é o ...

Jose_M

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Can I get my money back?

My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way I can get my money back? I am a college student an...

Visitor

My account was hacked without my knowledge a few months back. They had changed my monthly plan into the family plan while adding their accounts . I have been paying $18 for months now. Is there a way...

Jose_M

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Renewal of Spotify account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Debit is opened for a session and is closed by the bank. I would like to renew the premium...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Debi...

Jose_M

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

I can't subscribe to student plan

I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work PlanPremium/student CountryNigeria Device(Redmi 9T)Operating System( Android) My Question ...

Newbie

I've been verified, but each time I enter the payment page, it just keeps loading endlessly without asking for card details, I've tried incognito.. didn't work   Plan Premium/student   ...

Jose_M

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Family invite link not working

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

Newbie

I have a premium family subscription and have sent the link to a family member, they received the link but when they try to oprn it, it goes to the spotify site saying "unexpected error has occurred".

Jose_M

Spotify Star

1194 Views

3 replies

0 likes

  • 1194 Views
  • 3 replies
  • 0 likes