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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48680 Views
  • 21 replies
  • 4 likes
  • 48680 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30370 Views
  • 19 replies
  • 2 likes
  • 30370 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21002 Views
  • 6 replies
  • 1 likes
  • 21002 Views
  • 6 replies
  • 1 likes

Payment

PlanPremuimCountryUkDeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc. My Question or IssuePayment was taken out of my account by PayPal through my banking app, however, I know for a fact there was 0 money in the account. I'm unable t...

  • Visitor
  • Plan Premuim Country Uk Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.   My Question or Issue Payment was taken out of my account by PayPal through my banki...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Costs prolongation Spotify premium

PlanFree/PremiumCountryThe NetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy must we yearly pay 9,90 to prolong your excisting subscription on Spotify P...

  • Visitor
  • Plan Free/Premium Country The Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Can not activate student premiumt

PlanFree/Premium student idCountryTurkeyDeviceIphone xs maxOperating Systemlatest version of ios My Question or IssueI can not recieve the discount of student premium.Even though it is my first account, sheer id says that my sheer id is used.I am goi...

  • Visitor
  •   Plan Free/Premium  student id Country Turkey Device Iphone xs max Operating System latest version of ios   My Question or Issue I can not recieve the discount of student ...
  • Billy-J
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • sheerID
    student. Subscription
  • 418 Views
  • 1 replies
  • 0 likes

My subscription!!!!

I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00     Plan Free/Premium Country   Device...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Can i use gift card if my account is not linked to any payment method?

dear all i just bought some spotify gift cards in the us and my account is not linked to any credit cards or paypal as all the cards are connected to a Chinese ID card. I wanna know will the gift cards work under the condition no payment method is re...

  • Visitor
  • dear all  i just bought some spotify gift cards in the us and my account is not linked to any credit cards or paypal as all the cards are connected to a Chinese ID card. I wanna know will the g...
  • Luan
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Additional offline devices

Hi, I would like to have my Spotify library available on more devices for offline listening. Is there a way to sign up for more offline devices?

  • Regular
  • Hi, I would like to have my Spotify library available on more devices for offline listening.  Is there a way to sign up for more offline devices?
  • Luan
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Cant update payment method

I recently cancelled my spotify subscription, it says premium will end the 30th but I want to change the payment method now and its not allowing me, there is no update payment method button. What do I do?

  • Visitor
  • I recently cancelled my spotify subscription, it says premium will end the 30th but I want to change the payment method now and its not allowing me, there is no update payment method button. What do ...
  • Luan
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Gutschein einlösen bei laufendem Abo

Liebe Community, ich habe ein laufendes Abo mit Studentenrabatt. Nun erfolgte die letzte Abbuchung am 10.07.2019 und ich habe heute (12.07.2019) einen Gutschein über 10 Euro eingelöst. Ich weiß schon, dass der trotz des Studentenrabatts nur für einen...

  • Visitor
  • Liebe Community,   ich habe ein laufendes Abo mit Studentenrabatt. Nun erfolgte die letzte Abbuchung am 10.07.2019 und ich habe heute (12.07.2019) einen Gutschein über 10 Euro eingelöst. Ich w...
  • Luan
  • Spotify Star
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Pago de premium desde el extranjero

PlanFreeCountryArgentina DeviceHuawei nuova 2iOperating SystemAndroid 8 My Question or IssueBuenos días, quisiera contratar el servicio Premium. Mi problema es que me encuentro en Malasia y no me deja realizar el pago ya que dice que el pais no coinc...

  • Newbie
  • Plan Free Country Argentina  Device Huawei nuova 2i Operating System Android 8   My Question or Issue Buenos días, quisiera contratar el servicio Premium.  Mi problema es qu...
  • Luan
  • Spotify Star
  • 943 Views
  • 1 replies
  • 0 likes
  • 943 Views
  • 1 replies
  • 0 likes

Spotify keeps asking me to pay premium every month even tho I already did.

PlanPremiumCountryTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 and iPhone 6 My Question or IssueSo, I've been a premium memeber for almost two years now. But recently, more specifically around the beginni...

  • Newbie
  • Plan Premium Country Turkey   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 and iPhone 6   My Question or Issue So, I've been a premium m...
  • Luan
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Me cobraron el mes gratuito

Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?

  • Visitor
  • Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Error trying to redeem code

PlanPremiumCountryMexicoDeviceIphone 7, LenovoOperating System(iOS 12, Windows 10) My Question or IssueI want to redeem a giftcard I get and when I enter the code, shows an error. Can you help me please. Thanks.

  • Regular
  • Plan Premium Country Mexico Device Iphone 7, Lenovo Operating System (iOS 12, Windows 10)   My Question or Issue I want to redeem a giftcard I get and when I enter the code, shows an e...
  • Billy-J
  • Spotify Star
  • 3331 Views
  • 5 replies
  • 0 likes
  • 3331 Views
  • 5 replies
  • 0 likes

Student subscription not showing

I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charged from my account and Spotify doesn't show subscrip...

  • Casual Listener
  • I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charge...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing credit card

Hi there I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?

  • Visitor
  • Hi there     I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
  • Katerina
  • Spotify Legend
  • 281917 Views
  • 300 replies
  • 7 likes
  • 281917 Views
  • 300 replies
  • 7 likes

SIGNING UP

Hi,i want to know if i can ACTIVATE SPOTIFY FREE even if i still dont have recived confirmation for SPOTIFY STUDENT.I want to be sure that if today i get SPOTIFY FREE then, next month (if confirmation wll arrive) i will pay just 4,99. thank you sorry...

  • Visitor
  • Hi, i want to know if i can ACTIVATE SPOTIFY FREE  even if i still dont have recived confirmation for SPOTIFY STUDENT. I want to be sure that if today i get SPOTIFY FREE then, next month (if c...
  • Keanu_C
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

My subscription request has been declined

Hello everyone! My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough funds in the card and it hasn't been expired yet. But I can't fi...

  • Newbie
  • Hello everyone!   My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough fund...
  • Luan
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium cancelation only for few months

Galaxy s7Operating SystemAndroid My Question or IssueIf I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or will the price be more expensive? Now it's 9.99€. I won't need i...

  • Visitor
  • Galaxy s7 Operating System Android  My Question or Issue If I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or ...
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Resubscribed to Family Premium and reinvited account but all music and playlists are missing

I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is missing music/playlists. PlanPremiumCountryUSADevice(iPhone 8, S...

  • Visitor
  • I canceled my family premium subscription last week but decided to resubscribe today.  When I did, there were no family members so I reinvited my daughter.  When she logs in everything is m...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I can't verify my adress

PlanFree/PremiumCountryCzech RepublicDeviceiPhone 6+Operating SystemiOS 10 My Question or IssueGood evening,I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about veri...

  • Visitor
  • Plan Free/Premium Country Czech Republic Device iPhone 6+ Operating System iOS 10   My Question or Issue Good evening, I'm writing because of a problem on my account. We had a Family ...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! I erased the code on the card . how can I get the code Back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • EthanS1
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

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