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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4290 Views
  • 23 replies
  • 2 likes
  • 4290 Views
  • 23 replies
  • 2 likes

Superuser Contribution Duo Sign-up canceled my Hulu Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Signing up for Duo canceled my free Hulu subscription. I cannot cancel and go back to my pre...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbsp...
  • Alex
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

I bought Samsung s20 FE 5G and there is not an option to redeem free 6 months for premium

There is not an option to redeem the Free 6 months, I already log out from my phone, I already restarted the phone and update the app to the latest version and nothing changed.

  • Visitor
  • There is not an option to redeem the Free 6 months, I already log out from my phone, I already restarted the phone and update the app to the latest version and nothing changed.
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution reduce corona ads on free play

I love music, it is my getaway. Corona has me locked in and quite frankly I dont need an ad every 15 minutes to remind me I am self isolating. Please.. we get these ads from every place we look, internet, tv, phone, radio and now spotify. Please can ...

  • Visitor
  • I love music, it is my getaway. Corona has me locked in and quite frankly I dont need an ad every 15 minutes to remind me I am self isolating.  Please.. we get these ads from every place we look...
  • user-removed
  • Not applicable
  • 701 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Other
  • 701 Views
  • 2 replies
  • 0 likes

Horrible service.

So I got an email the 30th of December, saying I got till the 31st to get 3 months free of premium. I thought about it and took the chance, on the 30th. I got charged 1 month in, emailed them today and they tell me I didn't redeem it the 30th at all ...

  • Visitor
  • So I got an email the 30th of December, saying I got till the 31st to get 3 months free of premium. I thought about it and took the chance, on the 30th.  I got charged 1 month in, emailed them ...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify support for the elderly

Hi Team, I have contacted Spotify support for assistance with my 76 year old Father's Spotify subscription as he has only recently realised that he is being billed twice for his subscription. Via both Paypal and Spotify directly. As expected, my Fath...

  • Casual Listener
  • Hi Team,   I have contacted Spotify support for assistance with my 76 year old Father's Spotify subscription as he has only recently realised that he is being billed twice for his subscription...
  • Mihail
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline device limit problem...is it Amazon Dot??

UK user with iPhone 6s iOS 14.3 Premium planI have a premium account and there are currently only four devices that to my knowledge have downloads for listening offline...these are my iPhone, my two daughters’ phones and one of their laptops. They al...

  • Casual Listener
  • UK user with iPhone 6s iOS 14.3 Premium plan I have a premium account and there are currently only four devices that to my knowledge have downloads for listening offline...these are my iPhone, my ...
  • silo_portem
  • Casual Listener
  • 332 Views
  • 4 replies
  • 0 likes
  • 332 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify randomly skips to other songs on all devices

PlanPremiumCountryNetherlands DeviceiPhone 8 and MacBook Operating SystemiOS and macOS My Question or IssueAfter somewhere between 5 and 40 seconds into a song Spotify skips to another random song. Today it has been music by Colossus that is being sk...

  • Visitor
  •   Plan Premium Country Netherlands   Device iPhone 8 and MacBook  Operating System iOS and macOS   My Question or Issue After somewhere between 5 and 40 seconds into a...
  • Mario
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rap genre contains only a small list of popular playlists in Ukraine

PlanPremiumCountryUkraineDeviceLenovo Legion Y530, Samsung Galaxy S9Operating SystemUbuntu 20.04.1 LTS, Android 10 My Question or IssueIf I go to the Rap genre on Spotify, it shows only a section with the popular playlists, which somehow contains onl...

  • Regular
  • Plan Premium Country Ukraine Device Lenovo Legion Y530, Samsung Galaxy S9 Operating System Ubuntu 20.04.1 LTS, Android 10   My Question or Issue If I go to the Rap genre on Spotif...
  • Den_dp
  • Casual Listener
  • 1169 Views
  • 10 replies
  • 1 likes
  • Latest Releases
    Rap
    Ukraine
  • 1169 Views
  • 10 replies
  • 1 likes

Superuser Contribution Premium Subscription: Forced to listen to ads???

Hi community,As a long-standing premium subscriber, I genuinely enjoy listening to podcasts without advertisments and any form of interruptions. Recently, listening to "The Daily" by the NYT, there was a one minute add break that I could not skip usi...

  • Casual Listener
  • Hi community, As a long-standing premium subscriber, I genuinely enjoy listening to podcasts without advertisments and any form of interruptions.  Recently, listening to "The Daily" by the NYT...
  • EvenNumbers
  • Casual Listener
  • 606 Views
  • 4 replies
  • 2 likes
  • 606 Views
  • 4 replies
  • 2 likes

accidently paid for duo memebership

i accidently paid for duo when i was going to update my billing information, they automaticaly put me on duo. and now they charge me 40sek more than intended,i dont want it or have need for it.

  • Casual Listener
  • i accidently paid for duo when i was going to update my billing information, they automaticaly put me on duo. and now they charge me 40sek more than intended, i dont want it or have need for it.
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription will be charged early?

PlanPremiumCountryGreeceDeviceComputer and PhoneOperating System(Windows and Android My Question or Issueso i just paid my subscription on spotify 4/02/21 and it says that i'll be charged at 28/02/21 why? (I was late to pay the subscription because i...

  • Casual Listener
  • Plan Premium Country Greece Device Computer and Phone Operating System (Windows and Android   My Question or Issue so i just paid my subscription on spotify 4/02/21 and it says that i'...
  • Novy
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didn't get 1 month free premium trial

I subscribed to Spotify student premium today with the hope that I'll get one month free and after that, I'll be charged. Not only was I charged upfront but my plan ends in 30 days. I'm also seeing various tabs asking me to purchase premium even afte...

  • Visitor
  • I subscribed to Spotify student premium today with the hope that I'll get one month free and after that, I'll be charged. Not only was I charged upfront but my plan ends in 30 days. I'm also seeing v...
  • Novy
  • Moderator
  • 2001 Views
  • 3 replies
  • 1 likes
  • 2001 Views
  • 3 replies
  • 1 likes

Buy e-gift card

CountrySloveniaIs there any way to buy a Spotify "voucher" for someone else? And ensure they can redeem it in a particular country? I am asking for Slovenia here. Thanks!

  • Visitor
  • Country Slovenia Is there any way to buy a Spotify "voucher" for someone else? And ensure they can redeem it in a particular country? I am asking for Slovenia here. Thanks!    
  • Brunelicia
  • Community Legend
  • 861 Views
  • 1 replies
  • 0 likes
  • 861 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Subscribtion is not starting.

I registered for Premium and 0,10€ got payed from my bank account, but the Subscription is not starting. I created my account with a gmail adress. I tried everything from the Solution Page of the Support Site. Plan Should be Premium but is Free Count...

  • Visitor
  • I registered for Premium and 0,10€ got payed from my bank account, but the Subscription is not starting. I created my account with a gmail adress. I tried everything from the Solution Page of the Sup...
  • Alex
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Citibank Subscription Rebate

Hello, My Citibank account offers rebates for Spotify subscriptions, including Individual Premium and Family accounts. Citi's site says to confirm up to date pricing and info with Spotify. Does this rebate apply for the Duo account as well? Thank you...

  • Visitor
  • Hello,   My Citibank account offers rebates for Spotify subscriptions, including Individual Premium and Family accounts. Citi's site says to confirm up to date pricing and info with Spotify. D...
  • Mihail
  • Spotify Legend
  • 995 Views
  • 1 replies
  • 0 likes
  • 995 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is spotify raising prices during a pandemic?

So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your company is worth 67 BILLION dollars. What’s the point...

  • Casual Listener
  • So Spotify literally signed a 100 MILLION dollar contract for JRE back in May, not even a year later they’re raising their subscription prices while their UI and algorithms are still garbage. Your co...
  • Mihail
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 1 likes
  • announcement
    Issues
    joe rogan podcast
    JRE
    Price increase
    Prices
    problem
    Subscriptions
    unfair
  • 494 Views
  • 1 replies
  • 1 likes

TransferWise... still nothing

PlanFree/Premium_______________CountryCanada_______________DevicePC_______________Operating SystemWindows 10_______________ My Question or IssuePayment with TransferWise international card is still not possible.I wanted to share a Spotify Duo subscri...

  • Visitor
  • Plan Free/Premium _______________ Country Canada _______________ Device PC _______________ Operating System Windows 10 _______________   My Question or Issue Payment with TransferW...
  • mgittler
  • Casual Listener
  • 2541 Views
  • 2 replies
  • 5 likes
  • 2541 Views
  • 2 replies
  • 5 likes

Superuser Contribution Can't Change Credit Card

PlanPremiumCountryIndonesiaDeviceMacbook Pro 2017, Xiaomi Pocophone F1Operating SystemMacOS Catalina, Android 10 Hello,I've been trying to change my credit card since last month and keeps getting the error "Something went wrong. Please try again, or ...

Screen Shot 2021-01-30 at 02.40.35.png
  • Visitor
  • Plan Premium Country Indonesia Device Macbook Pro 2017, Xiaomi Pocophone F1 Operating System MacOS Catalina, Android 10   Hello, I've been trying to change my credit card since last mo...
  • Ivan
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! Is there any plan to support spotify in Korea?

PlanBothCountrySouth KoreaDeviceSamsung Galaxy S10 5G, PCOperating SystemAndroid Pie, Windows 10 My Question or IssueHi! I want to use spotify in South Korea. But is too hard to get premiup from South Korea because Korean users can't get premium with...

  • Visitor
  • Plan Both Country South Korea Device Samsung Galaxy S10 5G, PC Operating System Android Pie, Windows 10   My Question or Issue Hi! I want to use spotify in South Korea. But is too hard...
  • MattSuda
  • Spotify Star
  • 929 Views
  • 3 replies
  • 1 likes
  • 929 Views
  • 3 replies
  • 1 likes

Tracks not available

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A8Operating SystemAndroid 9 My Question or IssueHello my dear friends.I have this book in my language that I want to listen to, but all tracks are unavailable. If I search on the artist, I can find al...

  • Visitor
  •   Plan Premium Country Netherlands Device Samsung Galaxy A8 Operating System Android 9   My Question or Issue Hello my dear friends. I have this book in my language that I want ...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes