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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19649 Views
  • 27 replies
  • 4 likes
  • 19649 Views
  • 27 replies
  • 4 likes

Superuser Contribution How do I unsubscribe? I cannot sign in to my account, I've tried everythin

I want spotify to stop charging me. Also would be nice to get refunded for the 7 months. They say I have to sign in to unsubscribe, but I can't sign in.

  • Visitor
  • I want spotify to stop charging me. Also would be nice to get refunded for the 7 months. They say I have to sign in to unsubscribe, but I can't sign in.
  • Joan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero cambiar de premium individual a duo, ¿que va pasar con el pago?

Pague por un paquete de 12 meses pero lo cancele durante el mes de prueba, ¿que pasara con el dinero que ya pague si cambio de plan?

  • Visitor
  • Pague por un paquete de 12 meses pero lo cancele durante el mes de prueba, ¿que pasara con el dinero que ya pague si cambio de plan?
  • Dian
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution paying for premium still getting ads, likely been hacked

PlanFree/PremiumpremiumCountryUSADeviceiphone 12(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium premium Country USA Device iphone 12 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Yordan
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution por que no puedo realizar el pago del plan premium?

pongo distintas tarjetas de debito para poder pagar el plan premium y con todas me sale erro, y ya me cancelaron la suscripcion

  • Visitor
  • pongo distintas tarjetas de debito para poder pagar el plan premium y con todas me sale erro, y ya me cancelaron la suscripcion
  • Joan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Insulted as a single person that I have to purchase a duo subscription of premium. Why??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • kaworu_bloodpaw
  • Roadie
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Comprei o plano Premium Duo, mas não estou conseguindo enviar o convite

Comprei ontem o Plano Duo e não consigo enviar o convite, quando entro no Spotify Web minha conta informa que não estou em nenhum plano Premium

  • Visitor
  • Comprei ontem o Plano Duo e não consigo enviar o convite, quando entro no Spotify Web minha conta informa que não estou em nenhum plano Premium
  • Bittencourt
  • Spotify Star
  • 1406 Views
  • 1 replies
  • 0 likes
  • 1406 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Duo not working

I started a Premium Duo subscription on my account. My partner added herself on through the link. My partner is able to use it on her phone, but it still shows as a Free Account on my phone and Desktop app. I have tried reinstalling, logging out etc....

  • Casual Listener
  • I started a Premium Duo subscription on my account. My partner added herself on through the link. My partner is able to use it on her phone, but it still shows as a Free Account on my phone and Deskt...
  • Lyubka
  • Moderator
  • 1031 Views
  • 4 replies
  • 1 likes
  • 1031 Views
  • 4 replies
  • 1 likes

Superuser Contribution Premium duo

I was previously The owner of me and my partners duo account. Now he is The owner and i’ve registered through The link. The link works for about 2 hours before i get thrown out to free account again. Please help. the account om trying to join is vetl...

  • Visitor
  • I was previously The owner of me and my partners duo account. Now he is The owner and i’ve registered through The link.  The link works for about 2 hours before i get thrown out to free account...
  • OscarDC
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

My code for 6 month spotify premium won't work, what do I do?

I bought a spotify premium gift card for 6 months of spotify premium and the code shows up as incorrect.

  • Visitor
  • I bought a spotify premium gift card for 6 months of spotify premium and the code shows up as incorrect.
  • Jose_M
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

mes factures

impossible de retrouver mes factures - il est toujours écrit "pas de reçu" alors que je suis prélevée tous les mois

  • Visitor
  • impossible de retrouver mes factures - il est toujours écrit "pas de reçu" alors que je suis prélevée tous les mois
  • Jose_M
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountry usa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone12proOperating System(iOS 10, Android Oreo, Windows 10,etc.)ios16.2My Question or IssueThe premium was paid on January 10th, so I canceled it because I was su...

  • Visitor
  • Plan Free/Premium Country usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone12pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios16.2 My Question...
  • Jose_M
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Accidentally changed Plan to Family, can't change back

PlanPremium/FamilyCountryPolandMy Question or IssueI accidentally changed my plan to Family, which I don't need and tried to change back to PRemium Individual. Instead I get the following message on a top red bar: The payment failed. Please try again...

  • Newbie
  • Plan Premium/Family Country Poland My Question or Issue I accidentally changed my plan to Family, which I don't need and tried to change back to PRemium Individual. Instead I get the following m...
  • Jose_M
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Spotify keeps saying update payment

Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method? PlanDuoCountryUnited States DeviceGalaxy s10Operating Syste...

  • Newbie
  • Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method?  ...
  • Jose_M
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • payment issue
  • 196 Views
  • 1 replies
  • 0 likes

I cant use my premium code

PlanPremiumCountryItalyDeviceDesktopOperating SystemWindows 11 My Question or IssueI got a premium code from Microsoft Rewards, but when i try to use that, that give me an error

  • Visitor
  • Plan Premium Country Italy Device Desktop Operating System Windows 11   My Question or Issue I got a premium code from Microsoft Rewards, but when i try to use that, that give me an er...
  • Jose_M
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on my iPhone gives me a message that's not come up on my desktop

Spotify account on my iPhone says I've downloaded 38 albums and need to to therefore pay a new amount for a different type of subscription. However, it does not give me this message when I open my Spotify Account on my desktop. I'm not sure what to d...

  • Visitor
  • Spotify account on my iPhone says I've downloaded 38 albums and need to to therefore pay a new amount for a different type of subscription. However, it does not give me this message when I open my Sp...
  • Jose_M
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

AMEX Payment in Dubai

Plan FamilyUnited Arab Emirates I am trying to update my credit card to AMEX and it fails saying "country not accepted for the card". But my AMEX was issued in the UAE, and UAE is selected as the country, and Dubai is the postal region. Could this is...

  • Casual Listener
  • Plan Family United Arab Emirates   I am trying to update my credit card to AMEX and it fails saying "country not accepted for the card". But my AMEX was issued in the UAE, and UAE is selected...
  • Jose_M
  • Spotify Star
  • 811 Views
  • 5 replies
  • 0 likes
  • 811 Views
  • 5 replies
  • 0 likes

Hice un pago premium individual pero tengo el familiar. Cómo canceló el ind

Quiero cancelar la cuenta de premium individual, por qué ya tengo el familiar. Pero ya realizaron el cobro y a fin de mes me cobrarán el premium familiar

  • Visitor
  • Quiero cancelar la cuenta de premium individual, por qué ya tengo el familiar. Pero ya realizaron el cobro y a fin de mes me cobrarán el premium familiar
  • Jose_M
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes