Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62439 Views
43 replies
3 likes

62439 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Superuser Contribution On student subscription still getting charged regular price

I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted customer service they switched my subscription back to ...

danielaos
Newbie
I signed up for the student subscription since the very begining two years ago, three months in i was being charged regular price again and didnt notice until five months later. When i contacted cust...
2017-07-28 9:10:01 PM
2022-03-19 8:11:21 AM
Yordan
Moderator
498 Views
2 replies
1 likes

498 Views
2 replies
1 likes

Superuser Contribution Accidentally getting premium on second account

Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff.The problem is, I got the subscription to the wrong account. 路‍I have 2 accounts, I haven't used one for a long time and it is empty, so there i...

AdemKayabutSecond
Casual Listener
Hello, I bought a Premium subscription for a student yesterday, it's pretty much authentication and stuff. The problem is, I got the subscription to the wrong account. 🤷‍♂️ I have 2 accounts, I ha...
2022-03-13 7:34:13 PM
2022-03-18 11:48:56 AM
Elena
Moderator
644 Views
3 replies
0 likes

644 Views
3 replies
0 likes

Migrate plan

PlanPremium FamilyCountryUSDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueI want to migrate out of a Premium Family plan into my own Premium plan. Can i do this without losing any of my content or feat

Artrellw
Newbie
Plan Premium Family Country US Device Samsung Galaxy s10 Operating System Android My Question or Issue I want to migrate out of a Premium Family plan into my own Premium plan. ...
2022-03-17 8:13:02 PM
2022-03-18 1:51:28 AM
AdamDam
Spotify Star
799 Views
1 replies
0 likes
Premium

799 Views
1 replies
0 likes

Solved!! Is there a way to pay for the Premium the price of my home country

My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium anymore. I really need my music, so I would like to...

renaor
Casual Listener
My home country is Ukraine, but because of obvious reasons, I am currently in Germany. Unfortunately, my family subscription has been canceled because of one of the members, and I don't have Premium ...
2022-03-15 7:59:30 PM
2022-03-15 8:19:25 PM
Taylith
Community Legend
819 Views
1 replies
1 likes

819 Views
1 replies
1 likes

Solved!!Superuser Contribution Trial didn’t start/ irresponsible customer service

CountryTaiwan (ROC) Operating SystemiOS 15 My Question or IssueI registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics finally appear in my main account, I don’t use it anymore. But I didn’t notic...

VladimirKutuzov
Regular
Country Taiwan (ROC) Operating System iOS 15 My Question or Issue I registered and start 30 days trial via Apple ID, this account is used to test lyrics function, after lyrics fi...
2022-03-11 3:44:56 PM
2022-03-15 10:37:59 AM
Alex
Spotify Legend
1087 Views
5 replies
0 likes

1087 Views
5 replies
0 likes

Solved!!Superuser Contribution Duo Mix doesn't appear | Can't join Duo Mix

PlanPremium - Spotify DuoCountryGreece My Question or IssueHi Everyone,I have purchased duo premium, but when I go to the duo page on my profile , I can't find the option to join Duo Mix, nor does my partner. It's not where it should be, as you can s...

Milt92
Casual Listener
Plan Premium - Spotify Duo Country Greece My Question or Issue Hi Everyone, I have purchased duo premium, but when I go to the duo page on my profile , I can't find the opt...
2022-03-13 11:39:44 AM
2022-03-14 11:23:06 PM
Luan
Spotify Star
2522 Views
4 replies
0 likes

2522 Views
4 replies
0 likes

Problem renewing Spotify Premium with Mastercard

To Whom It May Concern, My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following message: Oops, something went wrong. Please try again or contac...

Sir_Reverence
Regular
To Whom It May Concern, My user number is 121917635. I have been trying to pay for Spotify Premium in Canada for over a month using my Mastercard, but I continually receive the following mes...
2022-03-12 9:32:49 PM
2022-03-14 8:32:35 AM
Maxim
Spotify Star
1184 Views
9 replies
2 likes

1184 Views
9 replies
2 likes

Solved!!Superuser Contribution My forum posts are being deleted

PlanPremiumCountryGermany Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. Not knowing what I did wrong I wrote a new one, which was also ins...

1157821601
Casual Listener
Plan Premium Country Germany Hello. I was participating in a forum thread concerning an issue with Amazon Echo devices and did edit my first entry with more info, which was then deleted. ...
2022-03-10 10:47:50 AM
2022-03-13 10:14:18 PM
Eni
Moderator
936 Views
7 replies
0 likes

936 Views
7 replies
0 likes

cant subs but credit card got charged

PlanFree wants to sub premium duoCountryIndonesiaDeviceMi 11 LiteOperating SystemAndroid 11 My Question or IssueI created an account using gmail and I want to subs premium duo so I input my credit card number. After I input my number, it says I not e...

balipupa21
Newbie
Plan Free wants to sub premium duo Country Indonesia Device Mi 11 Lite Operating System Android 11 My Question or Issue I created an account using gmail and I want to subs premium du...
2022-03-12 2:30:09 PM
2022-03-13 8:52:59 AM
Maxim
Spotify Star
513 Views
1 replies
0 likes

513 Views
1 replies
0 likes

Superuser Contribution Spotify keeps telling me to upgrade to premium, even though I have premium duo

It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.

dclaar
Regular
It's kind of annoying that every time I go to the web site, it wants me to update to premium. But I already have premium duo, and it seems it should recognize that.
2022-03-09 4:24:22 AM
2022-03-12 11:54:41 AM
Jeremy
Spotify Legend
1748 Views
5 replies
0 likes

1748 Views
5 replies
0 likes

Superuser Contribution Updating payment method redirects to purchase more expensive plan

My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 Duo plan instead of the Student plan I have now. I d...

Santorrr
Casual Listener
My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 D...
2022-02-27 6:58:12 PM
2022-03-11 12:04:10 AM
Luan
Spotify Star
793 Views
1 replies
1 likes
App & Features

793 Views
1 replies
1 likes

Superuser Contribution Сhange the payment method to a non-Russian card

PlanFamilyCountryRussia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any possibility to manage my payments in Settings. How can I do it now?

cusl
Newbie
Plan Family Country Russia Hello! I want to change the payment method to a non-Russian card because I guess that I can't do the next payment with the Russian one. But I can't find any pos...
2022-03-10 11:34:19 AM
2022-03-11 11:15:36 AM
Jeremy
Spotify Legend
331 Views
1 replies
4 likes

331 Views
1 replies
4 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

AnonymousGrace
Newbie
Plan Student premium Country Nigeria Device Android Operating System Android My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help. &n...
2022-03-10 9:19:08 AM
2022-03-11 9:16:37 AM
Yordan
Moderator
1373 Views
1 replies
0 likes
Subscription

1373 Views
1 replies
0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

Titania22
Casual Listener
Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
2022-03-10 8:55:26 AM
2022-03-11 8:12:45 AM
Maxim
Spotify Star
332 Views
3 replies
0 likes
Subscription
Troubleshooting

332 Views
3 replies
0 likes

Solved!!Superuser Contribution Library deleted and they downgraded me to free but still charged for Premium

PlanPremiumCountry DeviceiPhone XR Operating System My Question or IssueHello, yesterday during the outage issue I was locked out of my account. When I finally got back in, my entire library was gone and my subscription to Premium was downgraded to t...

Hannahbennett18
Casual Listener
Plan Premium Country Device iPhone XR Operating System My Question or Issue Hello, yesterday during the outage issue I was locked out of my account. When ...
2022-03-09 2:17:51 PM
2022-03-11 8:05:16 AM
Yordan
Moderator
582 Views
5 replies
1 likes

582 Views
5 replies
1 likes

Solved!!Superuser Contribution Problem with debit card payment

PlanFree/PremiumCountryPolandOperating System(Android and Windows10) My Question or IssueI received message that is the problem with my debit card payment for Spotify Premium.I entered my debit card for payment details again and I received "Payment f...

marlug
Casual Listener
Plan Free/Premium Country Poland Operating System (Android and Windows10) My Question or Issue I received message that is the problem with my debit card payment for Spotify Premium. I...
2022-03-06 2:04:38 PM
2022-03-10 5:25:14 PM
parnaran
Casual Listener
759 Views
8 replies
0 likes

759 Views
8 replies
0 likes

Superuser Contribution Overcharging

Hi, I have a family account which I'm being charged for correctly.However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charged 3 times in the last 7 days. Can you please look into this f...

atgsqwatz
Newbie
Hi, I have a family account which I'm being charged for correctly. However, it looks like my details have been compromised and I'm being charged for multiple other accounts;-I've been charg...
2022-03-09 2:45:41 PM
2022-03-10 12:42:21 PM
Jeremy
Spotify Legend
612 Views
2 replies
0 likes
Security

612 Views
2 replies
0 likes

Subscription Change Payment Issues

Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform the Paypal payment and complete the process or select the c...

user-removed
Visitor
Hi all, I just registered yesterday and wrongly selected "free" subscription mode. Now when changing the subscription to "premium" I undergo the payment selection and regardless if I perform...
2022-03-09 7:10:09 AM
2022-03-10 9:26:42 AM
Maxim
Spotify Star
530 Views
5 replies
0 likes

530 Views
5 replies
0 likes

Premium Duo

Plan: PremiumCountry: USA DeviceSamsung Galaxy Note 20 Ultra and Samsung laptopOperating SystemAndroid and Windows My Question or IssueI have the premium duo and when I log onto Spotify and my fiancé is listening to music on his account I can't liste...

Arwhite92
Newbie
Plan: Premium Country: USA Device Samsung Galaxy Note 20 Ultra and Samsung laptop Operating System Android and Windows My Question or Issue I have the premium duo and when...
2022-03-09 9:47:44 PM
2022-03-10 6:04:15 AM
Billy-J
Spotify Star
266 Views
1 replies
0 likes

266 Views
1 replies
0 likes

Re: Gift card not working

I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have the receipt that says so. Please help.Thanks

Alix23
Newbie
I just purchased a 12month premium Gift Card from Target (USA), and I can't redeem it. I've tried it several times and it says "Premium Code is not valid". It has be activated by Target. I have...
2022-03-09 7:52:11 PM
2022-03-10 6:00:50 AM
Billy-J
Spotify Star
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

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