Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
After 3 years on a premium plan I’m moving on. Happily listening to my podcast when Spotify automatically logs me out. It’s been so long since I logged in I’ve forgotten my password, only problem is, Spotify was linked to my Facebook account which is...
Something changed really bad in spotify! Why cannot I listen my playlists and the albuns with no interruptions - something Completely unwanted! I’m paying to choose the music I want to listen. Whats happenning? What did you change? Let me know if you...
I’m trying to change my account info but I don’t know my email or username so it keeps charging me and I want to cancel it, how do I do that ?Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...
Plan PremiumCountry: Poland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I received a message stating that the most recent payment for Premium was not succes...
I just signed up yesterday for premium. In the last 24 hrs I think I've been on this site for at least 6 of them trying to trouble shoot. There's nothing about the Google mini I was supposed to get and my Android app won't show premium features despi...
PlanFree/PremiumCountryGermanyDevice Operating System My Question or IssueHey, I recently bought a redeem code at supermarket. I tried to activate premium, but it keeps saying there was a problem. I looked it up in help and followed the advices, but ...
PlanPremiumCountryAustraliaDeviceSamsung 6 edgeOperating SystemAndroid My Question or IssueI have been listening to a new podcast Redhanded with my premium membership and it is full of ads, at the beginning in the middle and at the end. No banner and...
I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled? Thanks
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account.While traveling I lost my debit card. I canceled it, causing my Spotify payment to be rejected. I couldn't upda...
I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to put in the verification code and I cannot get hook...
My question is this:I currently have the $10 a month Hulu Plan (Ad-Free)I currently have the Showtime Bundle through X-Finity CableI am a student;How would this affect my bill, since the package you are offering is the $5.99 (Ad-Supported) Hulu, and ...
My Question or IssueOne of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried logging out and back in. And most troubleshooting things, ...
PremiumUnited States DeviceMotorola Z2Macbook Air My Question or IssueSeveral months ago Spotify told me that my credit card expired (which it did) and that my Premium subscription would be paused until I updated my payment information. I had been us...
PlanFree/Premium trying to upgrade CountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)A8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssuePayment card keeps saying error
PlanPremiumCountryUS DeviceMacBook Pro My Question or IssueWe never received our free google home mini from the US promotion at the end of last year. There was an issue with it, and we chatted with Spotify support, MULTIPLE TIMES, and they said they ...
PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...
PlanSpotify Premiun DuoCountryColombiaOperating SystemAndroidMy Question or IssueAfter entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month free, the system shows me the following error: "An error occurre...
PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 12 My Question or IssueI am not a premium member yet but do have a Spotify account with free membership and am planning to start the 7-day free trial. After that free trial has ended will...
None of the information below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...