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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55543 Views
  • 23 replies
  • 4 likes
  • 55543 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33862 Views
  • 19 replies
  • 2 likes
  • 33862 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23206 Views
  • 12 replies
  • 1 likes
  • 23206 Views
  • 12 replies
  • 1 likes

Superuser Contribution Cancelling after 3 years

After 3 years on a premium plan I’m moving on. Happily listening to my podcast when Spotify automatically logs me out. It’s been so long since I logged in I’ve forgotten my password, only problem is, Spotify was linked to my Facebook account which is...

  • Newbie
  • After 3 years on a premium plan I’m moving on.     Happily listening to my podcast when Spotify automatically logs me out.  It’s been so long since I logged in I’ve forgotten my pass...
  • Katerina
  • Spotify Legend
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Im a premium, im paying, and I dont want other songs within my playlists!

Something changed really bad in spotify! Why cannot I listen my playlists and the albuns with no interruptions - something Completely unwanted! I’m paying to choose the music I want to listen. Whats happenning? What did you change? Let me know if you...

  • Newbie
  • Something changed really bad in spotify! Why cannot I listen my playlists and the albuns with no interruptions - something Completely unwanted! I’m paying to choose the music I want to listen. Whats ...
  • Katerina
  • Spotify Legend
  • 335 Views
  • 2 replies
  • 0 likes
  • Playlist
  • 335 Views
  • 2 replies
  • 0 likes

Payment details

I’m trying to change my account info but I don’t know my email or username so it keeps charging me and I want to cancel it, how do I do that ?Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

  • Newbie
  • I’m trying to change my account info but I don’t know my email or username so it keeps charging me and I want to cancel it, how do I do that ? Free/Premium Country   Device (iPhone 8, Samsu...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! payment not successfull - request to update payment details

Plan PremiumCountry: Poland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I received a message stating that the most recent payment for Premium was not succes...

  • Casual Listener
  •   Plan Premium Country: Poland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Billy-J
  • Spotify Star
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Refund after only 24 hrs?

I just signed up yesterday for premium. In the last 24 hrs I think I've been on this site for at least 6 of them trying to trouble shoot. There's nothing about the Google mini I was supposed to get and my Android app won't show premium features despi...

  • Regular
  • I just signed up yesterday for premium.  In the last 24 hrs I think I've been on this site for at least 6 of them trying to trouble shoot.  There's nothing about the Google mini I was suppo...
  • Jose_M
  • Spotify Star
  • 306 Views
  • 1 replies
  • 1 likes
  • nothing works
  • 306 Views
  • 1 replies
  • 1 likes

Spotify doesnt accept my redeem Code

PlanFree/PremiumCountryGermanyDevice Operating System My Question or IssueHey, I recently bought a redeem code at supermarket. I tried to activate premium, but it keeps saying there was a problem. I looked it up in help and followed the advices, but ...

  • Newbie
  • Plan Free/Premium Country Germany Device   Operating System     My Question or Issue Hey,  I recently bought a redeem code at supermarket. I tried to activate premium, ...
  • Jose_M
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Premium member but 5 ads in my poscasts!!!!

PlanPremiumCountryAustraliaDeviceSamsung 6 edgeOperating SystemAndroid My Question or IssueI have been listening to a new podcast Redhanded with my premium membership and it is full of ads, at the beginning in the middle and at the end. No banner and...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung 6 edge Operating System Android   My Question or Issue I have been listening to a new podcast Redhanded with my premium membership and it ...
  • Jose_M
  • Spotify Star
  • 588 Views
  • 5 replies
  • 0 likes
  • 588 Views
  • 5 replies
  • 0 likes

Overcharged me

I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled? Thanks

  • Newbie
  • I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled?   Thanks&n...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

I cancelled my subscription last month and they charged me this month anyway. I want a refund.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Missing payments will cause Hulu deal to be taken away

This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account.While traveling I lost my debit card. I canceled it, causing my Spotify payment to be rejected. I couldn't upda...

  • Newbie
  • This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account. While traveling I lost my debit card. I canceled it, c...
  • Billy-J
  • Spotify Star
  • 984 Views
  • 1 replies
  • 1 likes
  • 984 Views
  • 1 replies
  • 1 likes

Solved!! Student premium to Family premium

I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to put in the verification code and I cannot get hook...

  • Casual Listener
  • I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to...
  • Billy-J
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Solved!! Thinking about Premium, but have some questions

My question is this:I currently have the $10 a month Hulu Plan (Ad-Free)I currently have the Showtime Bundle through X-Finity CableI am a student;How would this affect my bill, since the package you are offering is the $5.99 (Ad-Supported) Hulu, and ...

  • Regular
  • My question is this: I currently have the $10 a month Hulu Plan (Ad-Free) I currently have the Showtime Bundle through X-Finity Cable I am a student; How would this affect my bill, since the pack...
  • Billy-J
  • Spotify Star
  • 461 Views
  • 9 replies
  • 0 likes
  • 461 Views
  • 9 replies
  • 0 likes

Paid, no subscription

My Question or IssueOne of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried logging out and back in. And most troubleshooting things, ...

  • Newbie
  • My Question or Issue One of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried loggi...
  • Billy-J
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Being charged after card expired

PremiumUnited States DeviceMotorola Z2Macbook Air My Question or IssueSeveral months ago Spotify told me that my credit card expired (which it did) and that my Premium subscription would be paused until I updated my payment information. I had been us...

  • Casual Listener
  • Premium United States   Device Motorola Z2 Macbook Air   My Question or Issue Several months ago Spotify told me that my credit card expired (which it did) and that my Premium subsc...
  • Billy-J
  • Spotify Star
  • 1114 Views
  • 5 replies
  • 0 likes
  • 1114 Views
  • 5 replies
  • 0 likes

My payment keeps saying error

PlanFree/Premium trying to upgrade CountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)A8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssuePayment card keeps saying error

  • Newbie
  • Plan Free/Premium trying to upgrade  Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) A8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android ...
  • Billy-J
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Never received my free Google Home Mini from the US offer. Been over 7 months!

PlanPremiumCountryUS DeviceMacBook Pro My Question or IssueWe never received our free google home mini from the US promotion at the end of last year. There was an issue with it, and we chatted with Spotify support, MULTIPLE TIMES, and they said they ...

  • Newbie
  •   Plan Premium Country US   Device MacBook Pro   My Question or Issue We never received our free google home mini from the US promotion at the end of last year. There was an ...
  • Billy-J
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

No access to account

PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...

  • Newbie
  •   Plan Free/Premium Country Canada Device iPhone 8plus Operating System iOS    My Question or Issue My daughter cannot access her account because she forgot her password and...
  • Billy-J
  • Spotify Star
  • 310 Views
  • 2 replies
  • 0 likes
  • Help
  • 310 Views
  • 2 replies
  • 0 likes

Subscription Spotify Premium Duo

PlanSpotify Premiun DuoCountryColombiaOperating SystemAndroidMy Question or IssueAfter entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month free, the system shows me the following error: "An error occurre...

  • Newbie
  • Plan Spotify Premiun Duo Country Colombia Operating System Android My Question or Issue After entering the credit card details to subscribe to the Spotify Premium Duo plan with the first month...
  • OneByBoo
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Spotify Premium

PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 12 My Question or IssueI am not a premium member yet but do have a Spotify account with free membership and am planning to start the 7-day free trial. After that free trial has ended will...

  • Newbie
  •   Plan Free Country United States Device iPhone 6s Operating System iOS 12   My Question or Issue I am not a premium member yet but do have a Spotify account with free membership...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

What r u billing me for???

None of the information below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

  • Newbie
  • None of the information below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Gal...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes