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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75504 Views

20 replies

101 likes

  • 75504 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140460 Views

69 replies

10 likes

Premium for Family
  • 140460 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80963 Views

89 replies

4 likes

  • 80963 Views
  • 89 replies
  • 4 likes

Spotify Subscription

Plan: freeCountry: Canada My Question or IssueHello, I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be because I’m signing into the same account on my iPad, so I tried signing up to Spotify duo,...

Visitor

  Plan: free Country: Canada   My Question or Issue Hello,    I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be beca...

Jose_M

Spotify Star

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Money deducted from bank but premium access wasn't given

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Can 2 users on Duo share the same stream?

PlanDuoCountry UK DeviceMac desktop, iPads & IPhones, Sonos systemOperating SystemIOS 11.7 My Question or IssueThe title says it all really; can my partner and I listen to playlists or services that I previously created? Or must they create their own...

Regular

Plan Duo Country UK   Device Mac desktop, iPads & IPhones, Sonos system Operating System IOS 11.7   My Question or Issue The title says it all really; can my partner and I lis...

Maxim

Spotify Star

1667 Views

7 replies

0 likes

  • 1667 Views
  • 7 replies
  • 0 likes

Not eligible for 4 months subscription

Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.

Visitor

Spotify emailed me saying there's a promo of 4 months for the price of one but when I subscribed to premium it says that I'm not eligible and that my subscription is just for a month.

Billy-J

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Gift Card in ARGENTINA

Hi, I cannot find any way to get a gift card to give as a present in Argentina.is there any official retailer here?can I become one (generating and selling PIN codes) Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, A...

Visitor

Hi,  I cannot find any way to get a gift card to give as a present in Argentina. is there any official retailer here? can I become one (generating and selling PIN codes)   Device (iPh...

Billy-J

Spotify Star

4815 Views

1 replies

0 likes

  • 4815 Views
  • 1 replies
  • 0 likes

I am having issues using Spotify gift cards

It gives me an error message when putting in my gift card code and will not apply it to my account

Visitor

It gives me an error message when putting in my gift card code and will not apply it to my account

Billy-J

Spotify Star

791 Views

3 replies

0 likes

  • 791 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why i c'ant have spotify prenium. (I never had prenium before)

This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are not eligible for that plan, Here are some other ways...

Visitor

This month I saw that spotify had a 3 month free spotify prenium offer, so I wanted to get spotify prenium. But every time I click on 'get 3 months of spotify prenium free', it says 'Sorry, you are n...

Eni

Moderator

1179 Views

7 replies

0 likes

  • 1179 Views
  • 7 replies
  • 0 likes

Payment done rupees 25 but not got activated for one week plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

465 Views

1 replies

1 likes

  • 465 Views
  • 1 replies
  • 1 likes

Random charge

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a £3.99 charge from spotify come off my bank account which is an account I don't u...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Jose_M

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice by Spotify and Google Play

I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending

Casual Listener

I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending  

Jose_M

Spotify Star

1901 Views

6 replies

1 likes

  • 1901 Views
  • 6 replies
  • 1 likes

Can you cancel a three month premium subscription after one month and later continue?

My Question or IssueSo can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left?Because I don´t need offline music for another 3 months...

Casual Listener

My Question or Issue So can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left? ...

kaworu_bloodpaw

Roadie

591 Views

3 replies

0 likes

  • 591 Views
  • 3 replies
  • 0 likes

CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD. THE NEW CARD WON'T GO THROUGH. IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCLUDING CANVA AND OTHERS, BUT SPOTIFY DOESN'T ACCEPT THIS CARD. YES, I DID CHECK ...

Casual Listener

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD.  THE NEW CARD WON'T GO THROUGH.     IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCL...

kaworu_bloodpaw

Roadie

2045 Views

2 replies

0 likes

  • 2045 Views
  • 2 replies
  • 0 likes

changed country and now I cant pay the premium

I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last country i was in and when i try to pay with the card of t...

Visitor

I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last countr...

kaworu_bloodpaw

Roadie

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not reflected on account even the payment is done

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assuming a glitch, but same thing happing again is not ...

Visitor

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assu...

Joan

Moderator

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to I change payment method?

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant update the country without updating the payment metho...

Visitor

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant up...

MihailY

Moderator

656 Views

1 replies

0 likes

  • 656 Views
  • 1 replies
  • 0 likes

i pay for premium but my plan says free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

Casual Listener

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. ...

MihailY

Moderator

2345 Views

5 replies

0 likes

Account
Duo
Premium
  • 2345 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium

why i canT get premium account?

Visitor

why i canT get premium account?

Novy

Moderator

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes