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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 185344 Views
  • 116 replies
  • 12 likes
  • 185344 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21051 Views
  • 28 replies
  • 4 likes
  • 21051 Views
  • 28 replies
  • 4 likes

Superuser Contribution Pague individual por error y no familiar

Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia?PlanIndividualCountryMexico

  • Visitor
  • Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia? Plan Individual Country Mexico  
  • OscarDC
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't lose your offline music. Update your payment details ASAP to keep your music

I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep your music" always shows up since I started duo premiu...

  • Visitor
  • I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep you...
  • Lyubka
  • Moderator
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Premium subscription payed but won't register

On the spotify app, it says my current plan is individual free, but I bought individual premium, and upon going to the "subscribe to spotify premium" page, it clearly shows that my current plan is individual premium

  • Visitor
  • On the spotify app, it says my current plan is individual free, but I bought individual premium, and upon going to the "subscribe to spotify premium" page, it clearly shows that my current plan is in...
  • user-removed
  • Not applicable
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancel membership

I would like a refund please for my current membership. I forgot to cancel before the next billing date.

  • Visitor
  • I would like a refund please for my current membership. I forgot to cancel before the next billing date. 
  • OscarDC
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

removi um membro sem querer da minha família e nao consigo mais adicionar, o que faço?

PlanoPremium FamilyPaísBrasil Dispositivo(iPhone , Samsung Galaxy)Sistema operacional(iOS 13, Android Oreo, Windows 10, etc.) Minha dúvida ou problemaquero recolocar essa pessoa no meu plano

  • Visitor
  • Plano Premium Family País Brasil   Dispositivo (iPhone , Samsung Galaxy) Sistema operacional (iOS 13, Android Oreo, Windows 10, etc.)   Minha dúvida ou problema quero recolocar e...
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't join Duo plan - error message

Hi there, me and my gf would like to share premium duo, but when she enters the address she gets an error. I've already read the other threads and can't figure it out. Please, help meThank you

  • Casual Listener
  • Hi there,   me and my gf would like to share premium duo, but when she enters the address she gets an error.   I've already read the other threads and can't figure it out.   Plea...
  • klajsk
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kod podarunkowy

Kupiłem kod podarunkowy na Spotify premiom na 3 miesiące i jak go wpisuje to wyskakuje błąd, że nie można użyć kodu. Mam nowe konto i nigdy nie miałem premium

  • Visitor
  • Kupiłem kod podarunkowy na Spotify premiom na 3 miesiące i jak go wpisuje to wyskakuje błąd, że nie można użyć kodu. Mam nowe konto i nigdy nie miałem premium
  • Yordan
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo actualizar mi pago de premium con ninguna tarjeta. todas funcionan

NO PUEDO ACTUALIZAR MI PAGO DE PREMIUM NECESITO COMUNICARMECON ALGUIEN YA QUE TODAS MIS TARJETAS FUNCIONAN Y NO ME DEJA PAGAR ME DICE QUE HAY UN ERROR TODO EL TIEMPO

  • Visitor
  • NO PUEDO ACTUALIZAR MI PAGO DE PREMIUM NECESITO COMUNICARMECON ALGUIEN YA QUE TODAS MIS TARJETAS FUNCIONAN Y NO ME DEJA PAGAR ME DICE QUE HAY UN ERROR TODO EL TIEMPO
  • MihailY
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buenas, pague mi cuenta premium el 24/10 y hoy 18/11 ya me están cobrando

Pague el día 42 de octubre y hoy 18 de noviembre ya me está apareciendo la notificación roja diciendo que tengo que pagar para que no eliminen mis canciones pero todavía falta 1 semana para que se termine, quiero saber si es algo normal o porque pasa...

  • Visitor
  • Pague el día 42 de octubre y hoy 18 de noviembre ya me está apareciendo la notificación roja diciendo que tengo que pagar para que no eliminen mis canciones pero todavía falta 1 semana para que se te...
  • MihailY
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution i've subscribed and received a receipt but my account is still on pause.

I subscribed for premium on 14/11/2022 and received a receipt number 19xxxxxxxxxxxxxx-1-1 but i still cant access my account, its paused.

  • Visitor
  • I subscribed for premium on 14/11/2022 and received a receipt number 19xxxxxxxxxxxxxx-1-1 but i still cant access my account, its paused.
  • MihailY
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Premium Duo Question

PlanPremium DuoCountryUnited States DeviceiPhone 11Operating SystemiOS 15My Question or IssueAre you able to have Premium Duo with someone who doesn’t live in the same address as you?

  • Visitor
  • Plan Premium Duo Country United States  Device iPhone 11 Operating System iOS 15 My Question or Issue Are you able to have Premium Duo with someone who doesn’t live in the same address ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

I want to use WEWA Unionpay credit card to pay the membership fee, but system show that "Your payment method and country don't match.", how can I solve this problem?

  • Casual Listener
  • I want to use WEWA Unionpay credit card to pay the membership fee, but system show that "Your payment method and country don't match.", how can I solve this problem?
  • Samuel04
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

6 months subscribes

Good afternoon. Please tell me how I can pay for a subscription for more than 1 month? For example, for 6 months or 12. I can't find it anywhere

  • Newbie
  • Good afternoon. Please tell me how I can pay for a subscription for more than 1 month? For example, for 6 months or 12. I can't find it anywhere
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Compte premium avec le mauvais compte

Bonsoir, J'ai créé un compte Spotify Family avec un compte Facebook mais ce n'est pas mon compte principal, et j'en suis maintenant le gestionnaire. Je ne sais pas comment me supprimer moi-même. Si je supprime le compte premium et que je souscris à n...

  • Visitor
  • Bonsoir,    J'ai créé un compte Spotify Family avec un compte Facebook mais ce n'est pas mon compte principal, et j'en suis maintenant le gestionnaire. Je ne sais pas comment me...
  • Luan
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution 大学が見つからない

学生割引の更新を行いたいのですが、自分の行っている大学が検索しても見つからないです。

  • Visitor
  • 学生割引の更新を行いたいのですが、自分の行っている大学が検索しても見つからないです。
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution je n'ai pas sportify et sportify prémium mais chargé 11.49$ et avec solo

Abonnement le forfait solo et avec prémiun et hier soir je me suis branchée sur spotify et rien n'a fonctionné j'avais choisi san publicité et en francais . cela ne fonctionnait pas un montant de 11.49 $

  • Visitor
  • Abonnement le forfait solo et avec prémiun et hier soir je me suis branchée sur spotify et rien n'a fonctionné j'avais choisi san publicité et en francais . cela ne fonctionnait pas un montant...
  • Kiril
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't get premium

i am trying to change to premium but it always saying i can't get the plan

  • Visitor
  • i am trying to change to premium but it always saying i can't get the plan
  • Lyubka
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes