Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41883 Views
- 19 replies
- 1 likes
- 41883 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5299 Views
- 23 replies
- 2 likes
- 5299 Views
- 23 replies
- 2 likes
Change payment method
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Star
- 320 Views
- 1 replies
- 0 likes
- 320 Views
- 1 replies
- 0 likes
Superuser Contribution I cannot upgrade my account to Premium in Thailand
Hi, I live in Thailand and I am trying to upgrade my account to Premium. Every time I am trying to upgrade Spotify tells me that 'Something went wrong' Please try again or go to support. Been doing it for nearly a week now and it is still not working...
- Hi, I live in Thailand and I am trying to upgrade my account to Premium. Every time I am trying to upgrade Spotify tells me that 'Something went wrong' Please try again or go to sup...
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- Moderator
- 435 Views
- 3 replies
- 2 likes
- 435 Views
- 3 replies
- 2 likes
Superuser Contribution Cant upgrade free account to premium duo
PlanFree/PremiumCountryCzech republicDeviceOperating System My Question or IssueI have trouble uprgrading my account to Premium Duo, i went to my bank and they told me that the problem isnt on their side. It keeps telling me "Something went wrong".
- Plan Free/Premium Country Czech republic Device Operating System My Question or Issue I have trouble uprgrading my account to Premium Duo, i went to my bank and they told me th...
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- Moderator
- 497 Views
- 3 replies
- 1 likes
- 497 Views
- 3 replies
- 1 likes
Superuser Contribution Premium and hulu
Plan:Premium with huluCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor some reason I lost access to hulu. I know I'm not the only person with a issue simi...
- Plan:Premium with hulu Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Questi...
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- Moderator
- 393 Views
- 1 replies
- 0 likes
- 393 Views
- 1 replies
- 0 likes
Was never informed my student status needed re-verifying
PlanStudent PremiumCountryUnited KingdomDeviceiPhone XROperating SystemMac OS My Question or IssueI was never informed by email/ telephone that my student status needed re-verifying and now Spotify is charging me £9.99 this month, very unhappy about ...
- Plan Student Premium Country United Kingdom Device iPhone XR Operating System Mac OS My Question or Issue I was never informed by email/ telephone that my student status needed re-ve...
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- Spotify Star
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Charged for premium on student discount
PlanFree/Premium/Student PremiumCountryCanadaDevice(iPhone 7+)Operating System(iOS 10) My Question or IssueBasically I got charged the full premium amount when I was on the student discount, it did expire in September and I got charged full premium t...
- Plan Free/Premium/Student Premium Country Canada Device (iPhone 7+) Operating System (iOS 10) My Question or Issue Basically I got charged the full premium amount when I was on the s...
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- Spotify Star
- 305 Views
- 1 replies
- 0 likes
- 305 Views
- 1 replies
- 0 likes
student plan
PlanpremiumCountryUnited Arab Emirates Operating SystemWindows 10 My Question or Issuewhen is student plan to the middle east
- Plan premium Country United Arab Emirates Operating System Windows 10 My Question or Issue when is student plan to the middle east
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- Spotify Star
- 452 Views
- 1 replies
- 0 likes
- 452 Views
- 1 replies
- 0 likes
family premium
my dad has a family premium account but is wanting to get rid of it, I on the other hand would like it keep it but I am not the account holder. So my question is I know I can log into his account and switch it to a student account but can I choose wh...
- my dad has a family premium account but is wanting to get rid of it, I on the other hand would like it keep it but I am not the account holder. So my question is I know I can log into his account and...
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- Roadie
- 838 Views
- 1 replies
- 0 likes
- 838 Views
- 1 replies
- 0 likes
Superuser Contribution Hi there. I have been charged twice today. I have one payment of 9.99 gone out and another of 9.99 p
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 448 Views
- 2 replies
- 0 likes
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Payment
- 448 Views
- 2 replies
- 0 likes
Cancelar suscripción
He perdido mi contraseña de Spotify y mi gmail de y no puedo meterme a cancelar la subscripción premium.
- He perdido mi contraseña de Spotify y mi gmail de y no puedo meterme a cancelar la subscripción premium.
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- Roadie
- 406 Views
- 1 replies
- 0 likes
- 406 Views
- 1 replies
- 0 likes
Cant subscribe to premium
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI cannot buy the Premium duo plan as everytime I try, the payment gets cancelled. I have tried do it on various browsers, incogn...
- Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My Question or Issue I cannot buy the Premium duo plan as everytime I try, ...
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- Roadie
- 497 Views
- 3 replies
- 0 likes
- 497 Views
- 3 replies
- 0 likes
Superuser Contribution Charge in Dollar, not EUR
PlanFree/PremiumCountryCroatiaDeviceSamsungOperating SystemAndroid My Question or IssueIm having the free account for one month and then I will be automatically changed to Premium. I will be charged 8EUR but I want to be charged in USD. I have a Revo...
- Plan Free/Premium Country Croatia Device Samsung Operating System Android My Question or Issue Im having the free account for one month and then I will be automatically changed to Pr...
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- Moderator
- 1105 Views
- 4 replies
- 0 likes
- 1105 Views
- 4 replies
- 0 likes
Student account not available
My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used this offer“ („du hast dieses gutschein schon verwendet...
- My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used thi...
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- Spotify Star
- 403 Views
- 1 replies
- 0 likes
- 403 Views
- 1 replies
- 0 likes
Samsung and 6 Months Free Premium Issues
I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to redeem." However, when I open Spotify I was already lo...
- I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to red...
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- Spotify Star
- 502 Views
- 1 replies
- 0 likes
- 502 Views
- 1 replies
- 0 likes
Free trial
PlanFree/PremiumCountryUruguayDeviceComputerOperating SystemMac My Question or IssueHola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi tarjeta. Despues me di cuenta que me habia registrado bajo un correo electrón...
- Plan Free/Premium Country Uruguay Device Computer Operating System Mac My Question or Issue Hola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi t...
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- Spotify Star
- 537 Views
- 1 replies
- 0 likes
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Problema con tarjetas y plan de prueba
- 537 Views
- 1 replies
- 0 likes
How do I cancel my student premium subscription?
I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Help menu as well as in the Community but my account page is no...
- I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Hel...
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- Spotify Star
- 634 Views
- 1 replies
- 0 likes
- 634 Views
- 1 replies
- 0 likes
Cant be premium
I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay.i was never a premium user befor and i was not part of another free plan, plus, my ...
- I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay. i was never a premium user bef...
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- Spotify Star
- 858 Views
- 5 replies
- 0 likes
- 858 Views
- 5 replies
- 0 likes
Superuser Contribution Switching from Premium to Premium Duo
Plan: PremiumCountry: USA DeviceiOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says it will continue until 09/14/2020 when the billing cycle ends, but then when I try to ...
- Plan: Premium Country: USA Device iOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says ...
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- Moderator
- 517 Views
- 1 replies
- 0 likes
- 517 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it,...
- Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that th...
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- Moderator
- 421 Views
- 1 replies
- 0 likes
- 421 Views
- 1 replies
- 0 likes
Superuser Contribution not letting me get premium
i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signed out and in etc. it's no issue with my card becaus...
- i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signe...
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- Moderator
- 281 Views
- 1 replies
- 0 likes
- 281 Views
- 1 replies
- 0 likes