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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60801 Views
  • 25 replies
  • 5 likes
  • 60801 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36368 Views
  • 19 replies
  • 2 likes
  • 36368 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27787 Views
  • 16 replies
  • 3 likes
  • 27787 Views
  • 16 replies
  • 3 likes

Simultaneous streaming of different songs on separate deices with premium account

Hi, I have a premium account for years. More and more we have a "fight" for the stream. Meaning, when I am running and listening to whatever, my daughter turns on her spotify and mine stops, then my wife starts spotify in the car and ...you get the p...

  • Visitor
  • Hi, I have a premium account for years. More and more we have a "fight" for the stream. Meaning, when I am running and listening to whatever, my daughter turns on her spotify and mine stops, then my ...
  • Sebasty
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Payment doubled

PlanPremiumCountryPhilippines DeviceiPhone 7s pusOperating SystemiOS 12 My Question or Issue my payment was doubled and now the forst month already lapse and it is showing i need to pay for renewal.

  • Visitor
  • Plan Premium Country Philippines   Device iPhone 7s pus Operating System iOS 12   My Question or Issue   my payment was doubled and now the forst month already lapse and it...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Payment doubled
  • 215 Views
  • 1 replies
  • 0 likes

Money taken after free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCanceled free premium few hours before it ends on 4 SEP. Got money taken today from my accoun...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Cancele...
  • Brunelicia
  • Community Legend
  • 322 Views
  • 5 replies
  • 0 likes
  • 322 Views
  • 5 replies
  • 0 likes

Had Hulu. Now it's gone.

PlanPremiumCountryUSA My Question or IssueI have been a Spotify Premium subscriber for two years. I added Hulu when Spotify made the offer, and used it a lot. This morning Spotify notified me that my credit card expired, and I updated my information....

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I have been a Spotify Premium subscriber for two years. I added Hulu when Spotify made the offer, and used it a lot. This morning Spotify no...
  • mobiguy
  • Casual Listener
  • 1424 Views
  • 2 replies
  • 0 likes
  • 1424 Views
  • 2 replies
  • 0 likes

Warum kann ich ??? Kids Hörspiele nicht abspielen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 1239 Views
  • 1 replies
  • 0 likes
  • Warum kann ich drei Fragezeichen Kids Hörspiele nicht abspielen
  • 1239 Views
  • 1 replies
  • 0 likes

Cobrança indevida

PlanPremiumCountryNrazilDevice(iPhone XROperating System(iOS 10 My Question or IssueOlá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada no valor de R$199,00. Gostaria de entender o que aconteceu e saber como proce...

  • Visitor
  • Plan Premium Country Nrazil Device (iPhone XR Operating System (iOS 10   My Question or Issue Olá, sou assinante do Spotfy Premium, pagando R$16,90 por mês. Porém dia 3/9 fui cobrada n...
  • OneByBoo
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Spotify Premium Trial not working

PlanCurrently FreeCountryGermanyDeviceOP3Operating SystemAndroid PMy Question or IssueHi, recently I wanted to give the 3 month Spotify Premium Trial a try but whatever I do it keeps saying that this option is not available for me (blue box above pay...

  • Casual Listener
  • Plan Currently Free Country Germany Device OP3 Operating System Android P My Question or Issue Hi,   recently I wanted to give the 3 month Spotify Premium Trial a try but whateve...
  • EFEL
  • Casual Listener
  • 254 Views
  • 4 replies
  • 0 likes
  • 254 Views
  • 4 replies
  • 0 likes

Invalid Banking Details

Plan:Free, but wanting premiumCountry:South Africa DeviceHuawei P20Operating SystemAndroid My Question or Issue My bank card expired and my premium subscription was cancelled. I received a temporary card from my banking institution,have tried since t...

  • Visitor
  • Plan: Free, but wanting premium Country: South Africa   Device Huawei P20 Operating System Android   My Question or Issue   My bank card expired and my premium subscription...
  • OneByBoo
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Charged for a free trial

PlanFreeCountryUSADeviceiPhone max rOperating SystemiOS 10 My Question or IssueI was charged for a free trial which I needed 2 weeks before expiration

  • Visitor
  • Plan Free Country USA Device iPhone max r Operating System iOS 10   My Question or Issue I was charged for a free trial which I needed 2 weeks before expiration 
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Student Subscription

PlanPremiumCountryCzech Republic Device(Lg G7 ThinQ)Operating System(Android My Question or IssueFew days ago I changed my plan to student subscription and after reloading I saw the confirmation that my plan has changed, but today I paid a full price...

  • Newbie
  • Plan Premium Country Czech Republic   Device (Lg G7 ThinQ) Operating System (Android 😎   My Question or Issue Few days ago I changed my plan to student subscription and after ...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! HELP! My student account expired and I cannot resubscribe (only subscribed for 1 year)

PlanStudnet PlanCountryCanadaDevice(iPhone 6s + Desktop on Google Chrome My Question or IssueMy 1st year as a student ended on Aug 30th, so I went to renew it, but when I try it gives me the error message "You have already redeemed this offer." I wen...

  • Casual Listener
  • Plan Studnet Plan Country Canada Device (iPhone 6s + Desktop on Google Chrome   My Question or Issue My 1st year as a student ended on Aug 30th, so I went to renew it, but when I try i...
  • nadeennq
  • Casual Listener
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes

Accidentily signed up with a wrong email and put in payment info, cant access account

Case is as follows: I made an account and used the wrong email (stressful day).I then put in my payment card info for the spotify trial for premium (which will expire soon). Now I can not access the account (since it was not my email, probably it jus...

  • Visitor
  • Case is as follows:  I made an account and used the wrong email (stressful day). I then put in my payment card info for the spotify trial for premium (which will expire soon).   Now I c...
  • Brunelicia
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Charged for free premium

Plan Free/PremiumCountry India Device Samsung s10 My Question or IssueI applied for a student premium account which says that 3 months are free and then, Rs66/month would be charged as a discounted rate. But it asked me for payment even for the 3 mon...

  • Visitor
  • Plan  Free/Premium Country India   Device Samsung s10   My Question or Issue I applied for a student premium account which says that 3 months are free and then, Rs66/month ...
  • Brunelicia
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Student Discount by mobile payment in Turkey

PlanStudent PremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueI wanted to activate my student discount and get the premium, but it seems that there is no option for me to pay this by mobile payment. There is an option t...

  • Visitor
  • Plan Student Premium Country Turkey Device iPhone 7 Operating System iOS 12.4.1   My Question or Issue I wanted to activate my student discount and get the premium, but it seems that t...
  • Rene01
  • Community Legend
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

PAGAMENTO VIA BOLETO - BRASIL

PlanoGrátis / PremiumPaísBrasilDispositivo(iPhone 7 Plus)Sistema operacional(iOS 10) Minha pergunta ou problemaPaguei pelo plano premium via boleto bancário há 3 dias, e meu plano ainda não mudou. Como posso proceder para comprovar que já está pago e...

  • Visitor
  •   Plano Grátis / Premium País Brasil Dispositivo (iPhone 7 Plus) Sistema operacional (iOS 10)   Minha pergunta ou problema Paguei pelo plano premium via boleto bancário há 3 dias...
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Remove members Eliminar miembro

Hola, Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion? Gracias. ---- Hello, If I remove a family member from my Spotify Premium for family, will this person get notified? Thanks.

  • Casual Listener
  • Hola,   Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion?   Gracias.   ----   Hello,   If I remove a family member ...
  • Bittencourt
  • Spotify Star
  • 6343 Views
  • 3 replies
  • 0 likes
  • family
  • 6343 Views
  • 3 replies
  • 0 likes

Superuser Contribution new credit card not accepted

I've been trying to change my payment over to my capital one card, but every time I try, spotify says it's having a problem. I've tried on numerous occasions over the past week. Help!

  • Newbie
  • I've been trying to change my payment over to my capital one card, but every time I try, spotify says it's having a problem.  I've tried on numerous occasions over the past week.  Help!
  • Petya
  • Community Legend
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Purchased Spotify Gift Card - Site Says its Invalid

PlanPremium CountryCanada Operating SystemWindows 10 My Question or IssueI purchased a gift card for $10 at FreshCo and when trying to redeem it, the website tells me it's invalid. I have gone through all the troubleshooting tips and none of it works...

  • Visitor
  • Plan Premium   Country Canada   Operating System Windows 10   My Question or Issue I purchased a gift card for $10 at FreshCo and when trying to redeem it, the website tells ...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

subscription

Plan 129 monthlyFree/PremiumCountry Philippines Device(samsung a50)Operating System(android) My Question or IssueWas not able to pay my premium account due to my link card was blocked and still under processing. How can i pay may premium account for ...

  • Visitor
  • Plan 129 monthly Free/Premium Country Philippines   Device (samsung a50) Operating System (android)   My Question or Issue Was not able to pay my premium account due to my link ca...
  • Luan
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

JUST bought a gift card and Spotify yet it's not working.....

I have a premium subscription and just bought a gift card from the grocery store. When I try to enter it in it says "Something went wrong." I've tried everything. It's amazing to me that I'm unable to chat with support about this in a chat or on the ...

  • Newbie
  • I have a premium subscription and just bought a gift card from the grocery store. When I try to enter it in it says "Something went wrong." I've tried everything.    It's amazing to me th...
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 1 likes
  • 173 Views
  • 1 replies
  • 1 likes