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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150957 Views

69 replies

10 likes

Premium for Family
  • 150957 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96758 Views

89 replies

4 likes

  • 96758 Views
  • 89 replies
  • 4 likes

Cannot add credit card details in the payment option of my account

Plan - FreeCountry - IndiaDevice - Xiaomi Mi A3Operating System - Android 11 My Question or Issue -I am having problem in adding my credit card details to my Spotify account. In the website, the instructions read as follows"Under Your plan, click UPD...

Visitor

Plan - Free Country - India Device - Xiaomi Mi A3 Operating System - Android 11   My Question or Issue - I am having problem in adding my credit card details to my...

OneByBoo

Roadie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice in a month

I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this error?Thanks.

Casual Listener

     I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this err...

CarlosE

Spotify Legend

1309 Views

3 replies

0 likes

  • 1309 Views
  • 3 replies
  • 0 likes

Subscription plans no longer available

PlanPremiumCountryIndiaMy Question or IssueI dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yesterday, but checking it today it isnt there anymore

Casual Listener

Plan Premium Country India My Question or Issue I dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yest...

Billy-J

Spotify Star

891 Views

5 replies

0 likes

  • 891 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium has stopped working, and has changed back to free.

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn March 21st, I all of a sudden lost access to my Spotify Premium Duo Plan. I've tried log...

Visitor

Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On March 2...

Luke

Community Legend

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have Spotify Premium with Hulu Basic, but Hulu does not give me access to any content

PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...

Casual Listener

Plan Spotify Premium w Hulu Basic Plan Country United States Device PC Operating System Windows 10   My Question or Issue Hulu basically acts as if I have no plan, even though I check ...

Jeremy

Spotify Legend

716 Views

2 replies

0 likes

  • 716 Views
  • 2 replies
  • 0 likes

Solved!! Premium does not start

PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...

Casual Listener

Plan Free/Premium Argentina   Device Samsun S6 edgr Operating System Android 7   My Question or Issue Hi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the ...

ManuG994

Casual Listener

1153 Views

2 replies

0 likes

  • 1153 Views
  • 2 replies
  • 0 likes

Solved!! Premium got cancelled even after redeeming giftcard

PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...

Casual Listener

Plan Free, at the moment Country Indonesia Device ASUS Zenfone Max Pro M2 Operating System Android Pie   My Question or Issue I redeemed a one month giftcard on March 25th 2021 with or...

Billy-J

Spotify Star

969 Views

3 replies

0 likes

Subscription
  • 969 Views
  • 3 replies
  • 0 likes

Redeem gift cards pin error

I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. PlanFree/PremiumCountry South Africa Device(Sony Xperia Operating SystemAndroid My Question or IssueWhat can I do....

Visitor

I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't.  Plan Free/Premium Country South Africa    ...

AdamDamon

Community Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Why am I getting ads as a Premium user?

PlanPremium CountryUK DeviceGoogle Pixel 2, Laptop (Using Open.Spotify) My Question or IssueI've been paying for Premium for years, but suddenly I'm getting ads playing during my playlists and Discover Weekly playlists? I've looked online and some ha...

Newbie

  Plan Premium   Country UK   Device Google Pixel 2, Laptop (Using Open.Spotify)   My Question or Issue I've been paying for Premium for years, but suddenly I'm getting...

Billy-J

Spotify Star

1630 Views

1 replies

2 likes

  • 1630 Views
  • 1 replies
  • 2 likes

Superuser Contribution Log out after 30 days

Question or IssueI’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem right that just because I have no connection I shouldn't be ...

Casual Listener

Question or Issue I’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem ri...

CarlosE

Spotify Legend

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes

Making payments, but I keep getting asked to upgrade.

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to ...

Casual Listener

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've ...

Billy-J

Spotify Star

770 Views

3 replies

0 likes

  • 770 Views
  • 3 replies
  • 0 likes

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Casual Listener

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Billy-J

Spotify Star

700 Views

1 replies

0 likes

fees
Payment
Premium
  • 700 Views
  • 1 replies
  • 0 likes

[Other] Switched to Premium Duo by accident, no option to switch back to Premium

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

Regular

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

Billy-J

Spotify Star

1499 Views

5 replies

0 likes

Other
  • 1499 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro con cuenta FREE

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021ADYENMX*SPOTIFY RSM$ 115

Visitor

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP:  22 Mar 2021 ADYENMX*SPOTIFY RSM $ 115

Jeremy

Spotify Legend

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to cancel my premium subscriptions ? I can't find " Change plan" under plan section

PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue

Visitor

  Plan Premium Country India   Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs)   My Question or Issue  

Jeremy

Spotify Legend

843 Views

1 replies

0 likes

  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Buy Premium?? Help

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...

Newbie

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Googl...

Jeremy

Spotify Legend

872 Views

1 replies

0 likes

  • 872 Views
  • 1 replies
  • 0 likes

Code doesn't work

PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...

Newbie

Plan Premium Duo Country Switzerland  Device Vivo Nex S Operating System Android    My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each.  For the con...

Billy-J

Spotify Star

962 Views

1 replies

0 likes

  • 962 Views
  • 1 replies
  • 0 likes

[Android][Social] Volgende afschrift

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...

Casual Listener

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...

Billy-J

Spotify Star

1376 Views

3 replies

0 likes

Android
Social
  • 1376 Views
  • 3 replies
  • 0 likes

Solved!! cancel premium

planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...

Regular

plan Premium   i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits. now my question is if i cancel my spotify premiu...

Brunelicia

Community Legend

1091 Views

1 replies

0 likes

  • 1091 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in payment to renew subscription

PlanPremium FamilyCountrySpainDevice(Xiaomi Redmi + HP laptop)Operating SystemWindows 10 My Question or Issue Hello everyone, thank you very much, I think it is a frequent problem: a few days ago I received the typical message "we could not renew you...

Casual Listener

Plan Premium Family Country Spain Device (Xiaomi Redmi + HP laptop) Operating System Windows 10   My Question or Issue   Hello everyone, thank you very much,   I think it ...

CarlosE

Spotify Legend

3990 Views

12 replies

0 likes

paymen
renew subscription
  • 3990 Views
  • 12 replies
  • 0 likes