Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62446 Views
43 replies
3 likes

62446 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

how can i purchase a subscription for my father (israel)?

Tikva
Regular
how can i purchase a subscription for my father (israel)?
2018-10-23 7:42:28 PM
2018-10-24 2:22:06 PM
Jose_M
Spotify Star
556 Views
3 replies
1 likes

556 Views
3 replies
1 likes

Cobro después de dar de baja premium

Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias

Cuzcu18
Casual Listener
Buenas tardes! Me di de baja de Premium a finales de septiembre antes de que me cobrarán el siguiente mes. Y he visto un cargo de 36 euros!!!! Eso Porq??? Gracias
2018-10-23 3:24:17 PM
2018-10-24 2:01:40 PM
Jose_M
Spotify Star
323 Views
4 replies
1 likes

323 Views
4 replies
1 likes

Superuser Contribution De universitario a familiar

Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?

RafaZúñiga
Newbie
Hola, anteriormente contaba con spotify universitario, pero mi familia creó una plan para nosotros, al haber aceptado el plan familiar quedó eliminada la suscripción del plan universitario que tenía?...
2017-11-18 7:03:05 AM
2018-10-24 1:38:38 PM
Daisy
Spotify Legend
217 Views
1 replies
0 likes

217 Views
1 replies
0 likes

Superuser Contribution Ayuda con mi cuenta premium.

Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?

Paulina_____
Newbie
Hola a todos. Mi nombre es Paulina y soy de Chile. Pagué mi cuenta de spotify como todos los meses pero ahora me quitaron el premium. Quien me puede ayudar?
2017-07-04 5:39:31 AM
2018-10-24 1:24:48 PM
Daisy
Spotify Legend
179 Views
1 replies
0 likes

179 Views
1 replies
0 likes

Superuser Contribution Oir Spotify en el local de un negocio

Hola:¿Se puede oir Spotify en un negocio donde concurren clientes?En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad? Saludos

Karl-Are
Newbie
Hola: ¿Se puede oir Spotify en un negocio donde concurren clientes? En ese caso: ¿Qué tipo de suscripción es necesaria para estar dentro de la legalidad? Saludos
2017-07-06 12:10:17 PM
2018-10-24 1:20:43 PM
Daisy
Spotify Legend
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Superuser Contribution Duda de mi boleta

Alguien me puede aclarar porque me vino más este mes para pagar ?

Belluu03
Newbie
Alguien me puede aclarar porque me vino más este mes para pagar ?
2017-07-08 2:41:22 AM
2018-10-24 1:16:08 PM
Daisy
Spotify Legend
192 Views
1 replies
0 likes

192 Views
1 replies
0 likes

Superuser Contribution Ayuda¡¡ :v

Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece que estoy usando el modo gratisComo puedo arreglarlo...

Luis28rg
Newbie
Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece q...
2017-07-08 2:53:03 PM
2018-10-24 1:11:51 PM
Daisy
Spotify Legend
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

Superuser Contribution No puedo acceder a mi cuenta premuim

Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado.Agradeceria que me restauraran la cuenta lo antes posible. Un saludo

esthermrc
Newbie
Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado. Agradeceria que me restauraran la cuen...
2017-07-09 11:27:16 AM
2018-10-24 1:08:35 PM
Daisy
Spotify Legend
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

Solved!!Superuser Contribution i have been charged twice

PlanPremiumCountryMalaysia DeviceHuawei Nova 2iOperating SystemAndroid My Question or Issue i have been charged twice as per my plan is subscribed via my mobile provider.at the same time i have been charged to my card as well.please rectify

rujjcoomarh
Newbie
Plan Premium Country Malaysia Device Huawei Nova 2i Operating System Android My Question or Issue i have been charged twice as per my plan is subscribed via my mobile p...
2018-10-24 6:31:47 AM
2018-10-24 12:59:22 PM
Daisy
Spotify Legend
276 Views
1 replies
0 likes

276 Views
1 replies
0 likes

Superuser Contribution Unable to Purchase Premium Gift Subscription

My Question or Issue I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards. I am not entering the card information wrong. I've tried on a couple of di...

jcgrether
Casual Listener
My Question or Issue I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards. ...
2018-10-22 5:49:06 PM
2018-10-24 12:56:09 PM
Guido
Spotify Legend
256 Views
2 replies
0 likes

256 Views
2 replies
0 likes

Solved!! student for 3 months for $1 but is 1 month

I just signed up for the trial, thinking that it was the $1 for 3 months for students. But my account is showing that the trial is only for one month. How do I get that fixed?

Pamela6
Casual Listener
I just signed up for the trial, thinking that it was the $1 for 3 months for students. But my account is showing that the trial is only for one month. How do I get that fixed?
2018-10-23 7:22:47 PM
2018-10-24 12:39:31 PM
Billy-J
Spotify Star
366 Views
3 replies
0 likes

366 Views
3 replies
0 likes

Solved!! Premium for Family only plays on 1 device...!

I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone while i'm listening to music on my phone, it just shows w...

drogen_omen
Casual Listener
I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone w...
2018-10-19 11:41:19 AM
2018-10-24 2:34:24 AM
drogen_omen
Casual Listener
2254 Views
2 replies
0 likes

2254 Views
2 replies
0 likes

PayPal problem

Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premium.

DemonekXD
Newbie
Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premiu...
2018-10-23 3:59:10 PM
2018-10-24 2:08:30 AM
Billy-J
Spotify Star
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

I cancelled my subscription and spotify charged me again

This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT TIMES NOW. I AM FURIOUS. I cancelled this a week ag...

Gracegrace0424
Newbie
This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT ...
2018-10-23 9:16:29 PM
2018-10-23 12:21:59 AM
Jose_M
Spotify Star
173 Views
1 replies
0 likes

173 Views
1 replies
0 likes

Spotify took my money and delivered nothing

PlanFree/PremiumCountry Australia DeviceGalaxy note 8Operating System Android Oreo My Question or IssueWhy is spotify so useless . Paid for premium service and got nothing . Outrageous site to navigate customer service is pathetic . Spotify must be r...

Brightsparkey
Newbie
Plan Free/Premium Country Australia Device Galaxy note 8 Operating System Android Oreo My Question or Issue Why is spotify so useless . Paid for premiu...
2018-10-23 4:10:37 PM
2018-10-23 8:23:51 PM
Jose_M
Spotify Star
205 Views
1 replies
1 likes

205 Views
1 replies
1 likes

Fake email with 150$ year sub

Hi i just received this email this morning, what do i have to do with this fishing ?

fbroux
Newbie
Hi i just received this email this morning, what do i have to do with this fishing ?
2018-10-23 3:59:09 PM
2018-10-23 7:02:55 PM
Maxim
Spotify Star
411 Views
1 replies
0 likes

411 Views
1 replies
0 likes

Does thumbs up on a Radio station affect all Spotify results?

If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify? Help says "Click when a track is playing and the station imp...

charmedbirds
Casual Listener
If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify? ...
2018-10-18 6:40:17 PM
2018-10-23 6:36:08 PM
charmedbirds
Casual Listener
637 Views
2 replies
0 likes
Radio
thumbs up

637 Views
2 replies
0 likes

Premium subscription

PlanFree/PremiumCountry United Kingdom My Question or Issue Today I received an e-mail telling me that my premium subscription has been paused. The money is in the account and every other month I have no problem so unsure of that one first. But now a...

Leanne4
Newbie
Plan Free/Premium Country United Kingdom My Question or Issue Today I received an e-mail telling me that my premium subscription has been paused. The money is in the accoun...
2018-10-22 10:03:25 PM
2018-10-23 1:50:44 PM
Jose_M
Spotify Star
288 Views
1 replies
1 likes

288 Views
1 replies
1 likes

How to change Premium subscription

Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered, except with an automatic email. I believe that Spo...

Ichnos77
Newbie
Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered,...
2018-10-23 5:32:29 AM
2018-10-23 1:47:02 PM
Jose_M
Spotify Star
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Superuser Contribution Premium family account not working

My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everything the robots have told us to do multiple times and ...

Gr30
Newbie
My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everythin...
2018-10-19 8:04:19 PM
2018-10-23 9:37:30 AM
Guido
Spotify Legend
364 Views
1 replies
0 likes

364 Views
1 replies
0 likes

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