Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
196809 Views
123 replies
12 likes
- 196809 Views
- 123 replies
- 12 likes
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22269 Views
28 replies
4 likes
- 22269 Views
- 28 replies
- 4 likes
Can't pay for premium!!
I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists.Already tried to create diferente credit cards, already...
I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists. Al...
Spotify Star
516 Views
4 replies
0 likes
- 516 Views
- 4 replies
- 0 likes
Premium in phone not in pc
PlanPremiumCountry spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only "strange" thing with my account is I created it in France, now I live i...
Plan Premium Country spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only ...
Songwriter
468 Views
2 replies
0 likes
- 468 Views
- 2 replies
- 0 likes
Charged 4x times today via Paypal.
Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried it will continue. What's going on ? I've never seen this happ...
Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried i...
Spotify Star
358 Views
1 replies
0 likes
- 358 Views
- 1 replies
- 0 likes
Payment Failed with Visa Debit Card
PlanPremium FamilyCountry IndonesiaDeviceXiaomi Mi5Operating SystemAndroid Oreo Hi recently I received email that said my payment for premium for family is failed.Curently I use my Visa debit card for that payment and never failed in more than a year...
Plan Premium Family Country Indonesia Device Xiaomi Mi5 Operating System Android Oreo Hi recently I received email that said my payment for premium for family is failed. Curent...
Spotify Star
592 Views
1 replies
0 likes
- 592 Views
- 1 replies
- 0 likes
Solved!! Voucher cannot be redeemed for Premium Family
I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription and use a voucher? Why? The math to substract €14,99 each...
I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription a...
Gig Goer
1234 Views
7 replies
1 likes
- 1234 Views
- 7 replies
- 1 likes
Can't start free trial.
PlanFreeCountryGermanyDeviceMacbook Pro, Mid 2015Operating SystemHigh Sierra 10.13.5 My Question or IssueWhen trying to start free trial and paying with paypal I get to the screen at paypal wher I can click to review and approve my order, but when I ...
Plan Free Country Germany Device Macbook Pro, Mid 2015 Operating System High Sierra 10.13.5 My Question or Issue When trying to start free trial and paying with paypal I get to ...
Spotify Star
390 Views
3 replies
0 likes
- 390 Views
- 3 replies
- 0 likes
How to cancel a subscription?
PlanStudent/PremiumCountry France Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI've been subscribing to Premium over a year. (9, 99 euros/month) but I also subsribed to the Student Subscrption a few months ago (4, ...
Plan Student/Premium Country France Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello I've been subscribing to Premium over a year...
Spotify Star
392 Views
1 replies
0 likes
- 392 Views
- 1 replies
- 0 likes
Double payment
Country:CanadaDevice:iPhone SE My Question or Issue:My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.Yet for some reason my account still shows pa...
Country: Canada Device: iPhone SE My Question or Issue: My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went in...
Spotify Star
468 Views
1 replies
0 likes
double payment
Payment
Subscription
- 468 Views
- 1 replies
- 0 likes
Loss of premium
My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment version of the service.My last payment for premium went through as I rece...
My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment v...
Roadie
509 Views
1 replies
0 likes
- 509 Views
- 1 replies
- 0 likes
Solved!! Student discount issue
I signed up for Student Discount 11 months ago, then cancelled it after few weeks.I would like to sign up again for premium with student discount, is it possible or do i have to wait until a full year has passed?
I signed up for Student Discount 11 months ago, then cancelled it after few weeks. I would like to sign up again for premium with student discount, is it possible or do i have to wait until ...
Roadie
489 Views
1 replies
0 likes
- 489 Views
- 1 replies
- 0 likes
Unable to unsubscribe premium
PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 10 My Question or Issue No unsubscribe option both app and website.
Plan Premium Country Philippines Device iPhone 6 Operating System iOS 10 My Question or Issue No unsubscribe option both app and website.
Casual Listener
898 Views
6 replies
0 likes
- 898 Views
- 6 replies
- 0 likes
Superuser Contribution Premium payment
Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they lowered me a full year. And, now they tell me that my account ca...
Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they low...
Roadie
632 Views
3 replies
0 likes
- 632 Views
- 3 replies
- 0 likes
- 338 Views
- 1 replies
- 0 likes
Problema con pago con tarjeta
Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito
Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito
Roadie
333 Views
1 replies
0 likes
- 333 Views
- 1 replies
- 0 likes
free account but still paying??
i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the settings say im not subscribed to anything, so i cant...
i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the se...
Roadie
316 Views
1 replies
0 likes
- 316 Views
- 1 replies
- 0 likes
Superuser Contribution I Live Abroad and you took £9.99 from my account and cannot use it
I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my UK international card in the meantime and you charg...
I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my ...
Roadie
494 Views
2 replies
1 likes
- 494 Views
- 2 replies
- 1 likes
Spotify Premium fell off my account. Sprint billing still charging me.
PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or Issue I have Spotify premuim that is billed through Sprint. I am still being charged from Sprint but it is not showing on my account with Spotify now. I am worried I also lost ...
Plan Premium Country USA Device iPhone X Operating System iOS 11 My Question or Issue I have Spotify premuim that is billed through Sprint. I am still being charged from ...
Casual Listener
1303 Views
2 replies
0 likes
- 1303 Views
- 2 replies
- 0 likes
Superuser Contribution Nuvo System. Spotify. No longer working.
I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related topic) but still worked. Now it has simly stopped working. I ...
I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related to...
Newbie
3119 Views
4 replies
2 likes
- 3119 Views
- 4 replies
- 2 likes
Solved!! Spotify premium for students discount not working
I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to change my plan to the premium for students/Hulu to ...
I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to ...
Community Legend
32329 Views
1 replies
1 likes
- 32329 Views
- 1 replies
- 1 likes
Can Spotify take their money please ?
PlanFree/PremiumCountry SwedenDeviceSONY XPERIA XZ1 COMPACTOperating SystemAndroid Oreo My Question or IssueWhen spotify tried to charge my PayPal account i didnt have any money on my account. I do now. So when will Spotify try again
Plan Free/Premium Country Sweden Device SONY XPERIA XZ1 COMPACT Operating System Android Oreo My Question or Issue When spotify tried to charge my PayPal account i didnt h...
Spotify Star
362 Views
1 replies
0 likes
- 362 Views
- 1 replies
- 0 likes