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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

196809 Views

123 replies

12 likes

  • 196809 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22269 Views

28 replies

4 likes

  • 22269 Views
  • 28 replies
  • 4 likes

Can't pay for premium!!

I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists.Already tried to create diferente credit cards, already...

Casual Listener

I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists. Al...

Billy-J

Spotify Star

516 Views

4 replies

0 likes

  • 516 Views
  • 4 replies
  • 0 likes

Premium in phone not in pc

PlanPremiumCountry spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only "strange" thing with my account is I created it in France, now I live i...

Casual Listener

Plan Premium Country spain   My Question or Issue  Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only ...

zane_miko

Songwriter

468 Views

2 replies

0 likes

  • 468 Views
  • 2 replies
  • 0 likes

Charged 4x times today via Paypal.

Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried it will continue. What's going on ? I've never seen this happ...

Newbie

Hi,   I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried i...

Billy-J

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Payment Failed with Visa Debit Card

PlanPremium FamilyCountry IndonesiaDeviceXiaomi Mi5Operating SystemAndroid Oreo Hi recently I received email that said my payment for premium for family is failed.Curently I use my Visa debit card for that payment and never failed in more than a year...

Newbie

Plan Premium Family Country  Indonesia Device Xiaomi Mi5 Operating System Android Oreo   Hi recently I received email that said my payment for premium for family is failed. Curent...

Billy-J

Spotify Star

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Solved!! Voucher cannot be redeemed for Premium Family

I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription and use a voucher? Why? The math to substract €14,99 each...

Casual Listener

I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription a...

midnight_8

Gig Goer

1234 Views

7 replies

1 likes

  • 1234 Views
  • 7 replies
  • 1 likes

Can't start free trial.

PlanFreeCountryGermanyDeviceMacbook Pro, Mid 2015Operating SystemHigh Sierra 10.13.5 My Question or IssueWhen trying to start free trial and paying with paypal I get to the screen at paypal wher I can click to review and approve my order, but when I ...

Visitor

Plan Free Country Germany Device Macbook Pro, Mid 2015 Operating System High Sierra 10.13.5   My Question or Issue When trying to start free trial and paying with paypal I get to ...

Luke

Spotify Star

390 Views

3 replies

0 likes

  • 390 Views
  • 3 replies
  • 0 likes

How to cancel a subscription?

PlanStudent/PremiumCountry France Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI've been subscribing to Premium over a year. (9, 99 euros/month) but I also subsribed to the Student Subscrption a few months ago (4, ...

Casual Listener

Plan Student/Premium Country  France   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello I've been subscribing to Premium over a year...

Bittencourt

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Double payment

Country:CanadaDevice:iPhone SE My Question or Issue:My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.Yet for some reason my account still shows pa...

Newbie

  Country: Canada Device: iPhone SE   My Question or Issue: My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went in...

Billy-J

Spotify Star

468 Views

1 replies

0 likes

double payment
Payment
Subscription
  • 468 Views
  • 1 replies
  • 0 likes

Loss of premium

My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment version of the service.My last payment for premium went through as I rece...

Newbie

   My Question or Issue  I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment v...

sprousej98

Roadie

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Solved!! Student discount issue

I signed up for Student Discount 11 months ago, then cancelled it after few weeks.I would like to sign up again for premium with student discount, is it possible or do i have to wait until a full year has passed?

Newbie

  I signed up for Student Discount 11 months ago, then cancelled it after few weeks. I would like to sign up again for premium with student discount, is it possible or do i have to wait until ...

sprousej98

Roadie

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Unable to unsubscribe premium

PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 10 My Question or Issue No unsubscribe option both app and website.

Casual Listener

Plan Premium Country  Philippines Device iPhone 6 Operating System iOS 10   My Question or Issue  No unsubscribe option both app and website. 

Seaesaako

Casual Listener

898 Views

6 replies

0 likes

  • 898 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium payment

Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they lowered me a full year. And, now they tell me that my account ca...

Casual Listener

Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they low...

Alfredo

Roadie

632 Views

3 replies

0 likes

  • 632 Views
  • 3 replies
  • 0 likes

Solved!! Hi guys

 Hello I'm New!

Newbie

  Hello I'm New! 😄

Billy-J

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Problema con pago con tarjeta

Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito

Newbie

Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito  

sprousej98

Roadie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

free account but still paying??

i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the settings say im not subscribed to anything, so i cant...

Newbie

i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the se...

sprousej98

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Live Abroad and you took £9.99 from my account and cannot use it

I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my UK international card in the meantime and you charg...

Newbie

I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my ...

SergioDavid

Roadie

494 Views

2 replies

1 likes

  • 494 Views
  • 2 replies
  • 1 likes

Spotify Premium fell off my account. Sprint billing still charging me.

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or Issue I have Spotify premuim that is billed through Sprint. I am still being charged from Sprint but it is not showing on my account with Spotify now. I am worried I also lost ...

Casual Listener

Plan Premium Country  USA Device iPhone X Operating System iOS 11   My Question or Issue  I have Spotify premuim that is billed through Sprint. I am still being charged from ...

Hckmaz

Casual Listener

1303 Views

2 replies

0 likes

  • 1303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Nuvo System. Spotify. No longer working.

I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related topic) but still worked. Now it has simly stopped working. I ...

Casual Listener

  I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related to...

Benno30

Newbie

3119 Views

4 replies

2 likes

  • 3119 Views
  • 4 replies
  • 2 likes

Solved!! Spotify premium for students discount not working

I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to change my plan to the premium for students/Hulu to ...

Newbie

I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to ...

Loxer

Community Legend

32329 Views

1 replies

1 likes

  • 32329 Views
  • 1 replies
  • 1 likes

Can Spotify take their money please ?

PlanFree/PremiumCountry SwedenDeviceSONY XPERIA XZ1 COMPACTOperating SystemAndroid Oreo My Question or IssueWhen spotify tried to charge my PayPal account i didnt have any money on my account. I do now. So when will Spotify try again

Regular

Plan Free/Premium Country  Sweden Device SONY XPERIA XZ1 COMPACT Operating System Android Oreo   My Question or Issue When spotify tried to charge my PayPal account i didnt h...

Billy-J

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes