Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists.Already tried to create diferente credit cards, already...
Casual Listener
I've been trying to pay fo my premium subscription for a few days now and I can't!! Credit cards won't work, pay pal account doesn't work either!! End up loosing my subscription and my Playlists. Al...
Billy-J
Spotify Star
516 Views
4 replies
0 likes
PlanPremiumCountry spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only "strange" thing with my account is I created it in France, now I live i...
Casual Listener
Plan Premium Country spain My Question or Issue Spotify recognises I'm a premium user in the smartphone but not when I log in in my home computer. I just have one accounta The only ...
zane_miko
Songwriter
468 Views
2 replies
0 likes
Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried it will continue. What's going on ? I've never seen this happ...
Newbie
Hi, I've been a happy subscriber for years. My subscription auto-renews monthly and hits my Paypal account. However, today, I've been charged 4x in one day... Once per hour and I'm worried i...
Billy-J
Spotify Star
358 Views
1 replies
0 likes
PlanPremium FamilyCountry IndonesiaDeviceXiaomi Mi5Operating SystemAndroid Oreo Hi recently I received email that said my payment for premium for family is failed.Curently I use my Visa debit card for that payment and never failed in more than a year...
Newbie
Plan Premium Family Country Indonesia Device Xiaomi Mi5 Operating System Android Oreo Hi recently I received email that said my payment for premium for family is failed. Curent...
Billy-J
Spotify Star
592 Views
1 replies
0 likes
I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription and use a voucher? Why? The math to substract €14,99 each...
Casual Listener
I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription a...
midnight_8
Gig Goer
1234 Views
7 replies
1 likes
PlanFreeCountryGermanyDeviceMacbook Pro, Mid 2015Operating SystemHigh Sierra 10.13.5 My Question or IssueWhen trying to start free trial and paying with paypal I get to the screen at paypal wher I can click to review and approve my order, but when I ...
Visitor
Plan Free Country Germany Device Macbook Pro, Mid 2015 Operating System High Sierra 10.13.5 My Question or Issue When trying to start free trial and paying with paypal I get to ...
Luke
Spotify Star
390 Views
3 replies
0 likes
PlanStudent/PremiumCountry France Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI've been subscribing to Premium over a year. (9, 99 euros/month) but I also subsribed to the Student Subscrption a few months ago (4, ...
Casual Listener
Plan Student/Premium Country France Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello I've been subscribing to Premium over a year...
Bittencourt
Spotify Star
392 Views
1 replies
0 likes
Country:CanadaDevice:iPhone SE My Question or Issue:My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.Yet for some reason my account still shows pa...
Newbie
Country: Canada Device: iPhone SE My Question or Issue: My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went in...
Billy-J
Spotify Star
468 Views
1 replies
0 likes
My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment version of the service.My last payment for premium went through as I rece...
Newbie
My Question or Issue I am a premium subscriber and enjoy using the service, however, for the last few days my premium service has disappeared and I am left with the non payment v...
sprousej98
Roadie
509 Views
1 replies
0 likes
I signed up for Student Discount 11 months ago, then cancelled it after few weeks.I would like to sign up again for premium with student discount, is it possible or do i have to wait until a full year has passed?
Newbie
I signed up for Student Discount 11 months ago, then cancelled it after few weeks. I would like to sign up again for premium with student discount, is it possible or do i have to wait until ...
sprousej98
Roadie
489 Views
1 replies
0 likes
PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 10 My Question or Issue No unsubscribe option both app and website.
Casual Listener
Plan Premium Country Philippines Device iPhone 6 Operating System iOS 10 My Question or Issue No unsubscribe option both app and website.
Seaesaako
Casual Listener
898 Views
6 replies
0 likes
Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they lowered me a full year. And, now they tell me that my account ca...
Casual Listener
Hi, I have two problems, one day ago, spotify sent me an email saying that my premium account could not be updated. Then, I changed my card number so that the payment was made, but they low...
Alfredo
Roadie
632 Views
3 replies
0 likes
Hello I'm New!
Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito
Newbie
Tengo un problema con el premium, realize el pago, pero la aplicación me sigue mandando mensaje como que el pago no se acredito
sprousej98
Roadie
333 Views
1 replies
0 likes
i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the settings say im not subscribed to anything, so i cant...
Newbie
i have a free account but apparently i am getting charged about 5 dollars a month? someone please help, what do i do? would closing my account permanently stop the payment? i have an iphone 6, the se...
sprousej98
Roadie
316 Views
1 replies
0 likes
I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my UK international card in the meantime and you charg...
Newbie
I live in Japan after moving here from the UK. I use a Japanese Credit card to pay the monthly premium fee however the crecit card has blocked (in japan it happens a lot) so tried to change it to my ...
SergioDavid
Roadie
494 Views
2 replies
1 likes
PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 11 My Question or Issue I have Spotify premuim that is billed through Sprint. I am still being charged from Sprint but it is not showing on my account with Spotify now. I am worried I also lost ...
Casual Listener
Plan Premium Country USA Device iPhone X Operating System iOS 11 My Question or Issue I have Spotify premuim that is billed through Sprint. I am still being charged from ...
Hckmaz
Casual Listener
1303 Views
2 replies
0 likes
I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related topic) but still worked. Now it has simly stopped working. I ...
Casual Listener
I have a Nuvo system that until recently played Spotify. It gave me access to my Spotify library and playlists. I am a Spotify premium member. It did cut out from time to time (see related to...
Benno30
Newbie
3119 Views
4 replies
2 likes
I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to change my plan to the premium for students/Hulu to ...
Newbie
I decided to take a year break from college and my Spotify premium and Hulu for students discount was cancelled. I recently registered for classes and I’m technically a student now right? I tried to ...
Loxer
Community Legend
32329 Views
1 replies
1 likes
PlanFree/PremiumCountry SwedenDeviceSONY XPERIA XZ1 COMPACTOperating SystemAndroid Oreo My Question or IssueWhen spotify tried to charge my PayPal account i didnt have any money on my account. I do now. So when will Spotify try again
Regular
Plan Free/Premium Country Sweden Device SONY XPERIA XZ1 COMPACT Operating System Android Oreo My Question or Issue When spotify tried to charge my PayPal account i didnt h...
Billy-J
Spotify Star
362 Views
1 replies
0 likes