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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Superuser Contribution İki ayrı premium ücreti çekildi

Daha önceden normal premiumu kulanıyordum. Bu ay öğrenci indirimini kullanmaya karar verdim. 6,99 lira olan öğrenci indirimli fiyatı çektiği gibi normal olan 13,99 lirayı da çekti. İlk önce öğrenci çekilmiş bir de.

  • Newbie
  • Daha önceden normal premiumu kulanıyordum. Bu ay öğrenci indirimini kullanmaya karar verdim. 6,99 lira olan öğrenci indirimli fiyatı çektiği gibi normal olan 13,99 lirayı da çekti. İlk önce öğrenci ç...
  • SergioDavid
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family auto renewal

i was a premium member for a few months, then upgraded to family, and now it wont auto renew my membership, why?? Was fine during my single premium account.

  • Newbie
  • i was a premium member for a few months, then upgraded to family, and now it wont auto renew my membership, why?? Was fine during my single premium account.
  • SergioDavid
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me retiraron dinero de mi cuenta aún cuando obtuve la prueba gratis

Obtuve la prueba gratis hace aproximadamente 1 mes, y la cancelé hace unos días, pero igual se me hizo el cobro de 99 pesos.

  • Newbie
  • Obtuve la prueba gratis hace aproximadamente 1 mes, y la cancelé hace unos días, pero igual se me hizo el cobro de 99 pesos.
  • SergioDavid
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify reversed my subscription payment

Hi all, So I just spoke to my bank and was told that Spotify reversed my charge of $5.45 for Spotify Student. Could I get some help with how to actually pay for Spotify Student and verify my student status? (P.S. it shouldn't be my bank, my friend wi...

  • Casual Listener
  • Hi all,       So I just spoke to my bank and was told that Spotify reversed my charge of $5.45 for Spotify Student.      Could I get some help with how to actually pay...
  • SergioDavid
  • Roadie
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me están cobrando 2 veces el servicio premium en la tarjeta de crédito

En el resumen de la tarjeta me aparece dos veces el costo, uno pendiente de autorización. Pero en el total figura el cargo por dos veces el servicio. Hice el reclamo a visa pero me solicito que lo reclamé a quien cobra.

  • Newbie
  • En el resumen de la tarjeta me aparece dos veces el costo, uno pendiente de autorización. Pero en el total figura el cargo por dos veces el servicio.   Hice el reclamo a visa pero me solic...
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Hola, soy el administrador de un plan familiar, ya envie las invitaciones pero no pueden activar elñ premium, ya cerraron sesion, la volvieron a iniciar y no les permite, que puedo hacer?

  • Casual Listener
  • Hola, soy el administrador de un plan familiar, ya envie las invitaciones pero no pueden activar elñ premium, ya cerraron sesion, la volvieron a iniciar y no les permite, que puedo hacer?
  • LUISO59
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't change my country on phone.

I have seen over and over again to get told to change payment method. It always tells me to get premium. What I am saying is that it is unfair to waste money on just paying for to get Premium, when you bought a card to get Premium. When you're in the...

  • Casual Listener
  • I have seen over and over again to get told to change payment method. It always tells me to get premium. What I am saying is that it is unfair to waste money on just paying for to get Premium, when y...
  • SergioDavid
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 day trial only lasted for 7 days

I accepted the 30 day free trial on my phone, however, when i logged onto spotify on my computer today it said my free trial had ended. I checked on my phone and sure enough it also sai my trial had ended. I asked for 30 days not 7.

  • Visitor
  • I accepted the 30 day free trial on my phone, however, when i logged onto spotify on my computer today it said my free trial had ended. I checked on my phone and sure enough it also sai my trial had ...
  • SergioDavid
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution My mastercard is not showing up in my paypal when trying to pay for my premium.

I bought one month witha visa and am trying to renew with mastercard. And the mastercard is not showing uo but my old visa is. Both are activated/confimed.

  • Newbie
  • I bought one month witha visa and am trying to renew with mastercard. And the mastercard is not showing uo but my old visa is. Both are activated/confimed. 
  • SergioDavid
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Sou com Problemas estou pagando e não tenho Premium.

Estou pagando descontado no meu cartão e não tenho Premium. Como faço?  

  • Newbie
  • Estou pagando descontado no meu cartão e não tenho Premium.   Como faço?    
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Superuser Contribution When did my Premium start?

Hey there - I’m having no problem with Spotify but I was wondering if I could find out when my Spotify Premium subscription started and ended for the last two months? I believe my mobile network charged me for a time period that I didn’t have access ...

  • Newbie
  • Hey there - I’m having no problem with Spotify but I was wondering if I could find out when my Spotify Premium subscription started and ended for the last two months? I believe my mobile network char...
  • SergioDavid
  • Roadie
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron spotify para universitarios y sigo siendo free

Ayer en la tarde intente darme de alta en el servicio de spotify para universitarios, agregue mis datos y mi tarjeta pero al momento de ingresar mi universidad esta no aparecia en la lista, asi que decidi seguir luego con el formulario. Hoy por la ma...

  • Newbie
  • Ayer en la tarde intente darme de alta en el servicio de spotify para universitarios, agregue mis datos y mi tarjeta pero al momento de ingresar mi universidad esta no aparecia en la lista, asi que d...
  • SergioDavid
  • Roadie
  • 1386 Views
  • 1 replies
  • 0 likes
  • 1386 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment could not be debited

My payment could not be debited because I did not have enough money in the account. Do Spotify tries to withdraw the payment in a few days, Do I have to transfer it, or can I create a new account, because my premium account is no longer available. Th...

  • Newbie
  • My payment could not be debited because I did not have enough money in the account.   Do Spotify tries to withdraw the payment in a few days, Do I have to transfer it, or can I create a n...
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution gift card trouble

I just recently bought a $30 gift card from Safeway and i have typed the pin # and the number on the receipt but it is not working. Please help. Its kind of annoying

  • Newbie
  • I just recently bought a $30 gift card from Safeway and i have typed the pin # and the number on the receipt but it is not working. Please help. Its kind of annoying
  • SergioDavid
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Cancellation/Refunds

Ok **bleep*- I have written you THREE times because even though I canceled my account, I was charged on April 8th, in the amount of 9.99- Have I received a refund? Absolutely not. Has anyone from your company even bothered to RESPOND? Absolutely not....

  • Newbie
  • Ok **bleep*- I have written you THREE times because even though I canceled my account, I was charged on April 8th, in the amount of 9.99- Have I received a refund? Absolutely not. Has anyone from you...
  • Chris
  • Spotify
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Free premium??

I didn't pay for spotify premium yet i have it on my imac and macbook, but it doesnt work for my iphone. I can connect it and still control music on my iphone from my macbook. I'm not exactly sure if I have premium, is premium where you can play a so...

  • Newbie
  • I didn't pay for spotify premium yet i have it on my imac and macbook, but it doesnt work for my iphone. I can connect it and still control music on my iphone from my macbook. I'm not exactly sure if...
  • EdSimonetti
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Got charged twice but didnt get the premium

I got charged twice for premium but my account said it's still a free account

  • Newbie
  • I got charged twice for premium but my account said it's still a free account
  • Bittencourt
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Charged twice?

So I just tried to subscribe back onto Spotify for some music while I’m studying and going to the gym. I tried to sign back up with the student discount promotion but that failed. So I tried again and went with the normal $9.99+. Looked at my bank ac...

  • Newbie
  • So I just tried to subscribe back onto Spotify for some music while I’m studying and going to the gym. I tried to sign back up with the student discount promotion but that failed. So I tried again an...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Es wurden 9,99 abgebucht, obwohl Studentenstatus

Mir wurden 9,99€ abgebucht, da mein studentenstatus abgelaufen war. Diesen habe ich jetzt erfolgreich wieder geändert. Muss ich für diesen einen Monat die 9,99 zahlen oder kann ich die Zahlung irgendwie rückgängig machen?

  • Newbie
  • Mir wurden 9,99€ abgebucht, da mein studentenstatus abgelaufen war. Diesen habe ich jetzt erfolgreich wieder geändert. Muss ich für diesen einen Monat die 9,99 zahlen oder kann ich die Zahlung irgend...
  • Maxim
  • Spotify Star
  • 1911 Views
  • 1 replies
  • 1 likes
  • 1911 Views
  • 1 replies
  • 1 likes