Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 82676 Views
- 50 replies
- 4 likes
- 82676 Views
- 50 replies
- 4 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10237 Views
- 23 replies
- 2 likes
- 10237 Views
- 23 replies
- 2 likes
Trying to update Debit Card info.
I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...
- I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's...
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- Spotify Star
- 587 Views
- 1 replies
- 0 likes
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detailsPaymentUpdate
- 587 Views
- 1 replies
- 0 likes
Cannot update payment details as screen just refreshes.
My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the screen, I cannot change subscription or cancel as it ...
- My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the sc...
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- Spotify Star
- 434 Views
- 3 replies
- 0 likes
- 434 Views
- 3 replies
- 0 likes
why there's no debit payment for the student premium??
is there any way you can change the payment method to the debit for the student premium pack?
- is there any way you can change the payment method to the debit for the student premium pack?
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- Not applicable
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Charging me twice
Spotify has been charging me twice each month how do I fix it
- Spotify has been charging me twice each month how do I fix it
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- Not applicable
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Superuser Contribution ERROR IN CHANGING COUNTRY
Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English credit card. As the online guide indicates, I change ...
- Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English cr...
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- Roadie
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu works but Spotify doesn’t (student discount)
Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium service, however, for Hulu I don’t. It all works wel...
- Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium s...
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- Roadie
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Superuser Contribution REOVE ALL DEVICE CONNECTED TO MY SPOTIFY ACCOUNT
Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i already connect my account to three device. I try to re...
- Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i alre...
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- Roadie
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Superuser Contribution Charged more than once
Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account is still free which means I didn't get the upgrade ( I alr...
- Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account ...
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- Roadie
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Superuser Contribution Change from subscription via associated tele company to private account
Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but would love to keep my subscription to Spotify Premium, so I have to ch...
- Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but woul...
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- Roadie
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
Superuser Contribution Country payment issues
Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old country anymore. Spotify asks me to update my payment informat...
- Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old co...
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- Roadie
- 252 Views
- 1 replies
- 0 likes
- 252 Views
- 1 replies
- 0 likes
How to use PayPal as payment method without a credit card
Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to make a payment. The issue is, I don't have a credit card. Is it stil...
- Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to ma...
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- Regular
- 330 Views
- 3 replies
- 0 likes
- 330 Views
- 3 replies
- 0 likes
Problema al pagar con PayPal
Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me manda al menu de PayPal para concretar el pago le doy a don...
- Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me ma...
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- Newbie
- 301 Views
- 1 replies
- 0 likes
- 301 Views
- 1 replies
- 0 likes
Re: Cannot update payment details as screen just refreshes.
I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’s just refreshes/loops back to the same screen. I m...
- I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’...
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- Casual Listener
- 198 Views
- 1 replies
- 1 likes
- 198 Views
- 1 replies
- 1 likes
Superuser Contribution Premium para Universitarios
Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.
- Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
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- Roadie
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Superuser Contribution Vale premium 7 dias que ocurre despues
Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso de que cobren luego?
- Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso ...
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- Roadie
- 1418 Views
- 1 replies
- 1 likes
- 1418 Views
- 1 replies
- 1 likes
Superuser Contribution Como cambio las cuotas de pago?
Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
- Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
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- Roadie
- 3487 Views
- 1 replies
- 1 likes
- 3487 Views
- 1 replies
- 1 likes
I want money back.
U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.
- U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof. <removed sensitive info>
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- Spotify Star
- 305 Views
- 3 replies
- 1 likes
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Premium
- 305 Views
- 3 replies
- 1 likes
Cancel my subscription
For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility. Cancel. My. Subscription.
- For **bleep**s sake. I can't find anywhere to cancel and your customer service options are a joke. I would've considered coming back, but this experience eliminates that possibility. C...
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- Composer
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution It charged me when it says they won’t charge me yet
I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid documents for the subscription yet
- I was trying to enroll my account for spotify premium student while filling out forms it asked for the card details and says that it won’t charge me yet but it charged me and I don’t have any valid d...
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- Roadie
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Payment
Won’t let me change my card or update my card to switch my payment method
- Won’t let me change my card or update my card to switch my payment method
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- Spotify Star
- 263 Views
- 3 replies
- 0 likes
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Account
- 263 Views
- 3 replies
- 0 likes