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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6564 Views
  • 23 replies
  • 2 likes
  • 6564 Views
  • 23 replies
  • 2 likes

premium buy

I bought a membership for Spotify premium. It went through, but I want my money back. Does anyone knows that the phone to call him?

  • Casual Listener
  • I bought a membership for Spotify premium. It went through, but  I want my money back. Does anyone knows that the phone to call him?
  • Maxim
  • Spotify Star
  • 315 Views
  • 5 replies
  • 0 likes
  • 315 Views
  • 5 replies
  • 0 likes

Spotify family

Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... We have moved 5 times in the last 2 years and I can...

  • Visitor
  • Ive been a Spotify Premium user for years and now signed up for Family account. Which is not working as it should as my family members cant accept the invite due to not giving the correct address... ...
  • vinjski
  • Gig Goer
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Payment

My account was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?

  • Casual Listener
  • My account  was canceled because my friend canceled her card back in October and I can’t sign in , how do i open my account and use a different card ?
  • rossi1911
  • Community Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • 726 Views
  • 1 replies
  • 0 likes

Solved!! Discount Family Subscriptions!

Hello my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticly and his payments stopped?

  • Casual Listener
  • Hello    my son has just a premium account on spotify. I want take take a family account so he can join. Wil his premium account be stopped and transfered to our family account automaticl...
  • jaheb13
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

My student account is not working

4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. What can i do? or how can i get my money back?

  • Casual Listener
  • 4 days ago i bought a premium account, the payment is done but it isnt workin, the status is not updating. even if a close my account in any device or check the subscription status it doesnt appear. ...
  • kejt_
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Solved!! 30 day Free trial

If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month

  • Newbie
  • If i activate the 30 day Free Spotify premium trial and cancel it Right away would i still have the 30 day trial and would i have to pay for the next month 
  • Maxim
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

I thought I signed up for 60 day free trial

Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!

  • Casual Listener
  • Isn’t the **bleep** right now a 60 day free trial instead of a 30 day? I was hoping it was. My account says it’s just a month. Please let me know. Thanks!
  • Maxim
  • Spotify Star
  • 439 Views
  • 6 replies
  • 0 likes
  • 439 Views
  • 6 replies
  • 0 likes

Unable to Use Any Payment Methods

Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page. I am trying to add a payment method in order to try Spotify Premium for 30 days. I have tried 3 different forms of payment ...

  • Newbie
  • Update: I was able to resolve the issue with Spotify's support chat. They believe there may be a glitch with the payment page.    I am trying to add a payment method in order to try ...
  • MattSuda
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

I've been double charged for 4 months, can I get a credit or refund?

Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice. I only noticed this week that I have been making double payments...

  • Newbie
  • Hi, I received an email that I had a problem with a my current payment method back in October, when I went to update the details I must have somehow accidentally set it up to pay twice.  I only ...
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Delete subscription

How do I delete my subscription? I am now on a family plan...

  • Newbie
  • How do I delete my subscription? I am now on a family plan...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unatherized charge

I was charged for premium but never signed up for it nor do I want Spotify premium

  • Newbie
  • I was charged for premium but never signed up for it nor do I want Spotify premium 
  • Alfredo
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot change my country

I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, and I want to change the country so I can also chang...

  • Newbie
  • I know there are several posts with the same question, but I still cannot change my country. I used to live in Argentina (this is the country in my account right now) and now I'm living in Ireland, a...
  • Alfredo
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
    country
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t get in my account

Hi,i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to another email account. The problem is,this account is the ...

  • Newbie
  • Hi, i have an account,but unfortunately I did log out and I can’t get in anymore. When I try to get in,says that my email or password is wrong. I already tried to do a new password,but goes to anoth...
  • Alfredo
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works and it is a free account, so I want to make the payme...

  • Newbie
  • I am using spotify free but my credit card is being charged, maybe I opened another account and forgot to delete it but I've tried with all of my e-mails and only the one that i am using now works an...
  • Alfredo
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with family plan

My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my profile. Does anyone know how to fix this?I recently cancel...

  • Newbie
  • My account is the administrator account for the premium family plan yet for some reason its the only account that isn't premium. I keep getting advertisements and "get premium" is next to my pro...
  • Alfredo
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family doesn‘t work

Hey guys. my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress. Now we tried it with two accounts of myself, today I paid f...

  • Newbie
  • Hey guys.   my boyfriend (living with me) and me wanted to share a family premium account. He couldn‘t even „accept“ the invitation, he couldn‘t be confirmed even though it is the same adress....
  • Alfredo
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

Hello,I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still going to be the same card I want to be charged on. My ...

  • Newbie
  • Hello, I recently got an email that my payment failed, but it says in smaller letters that Spotify will try to charge me again in a few days. I don't wish to change my payment method as it's still g...
  • Alfredo
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?

  • Newbie
  • hello, buy the subscription for a month and after buying it, I gave 7 day trial option and the subscription was left, premium test, after 7 days have passed and I enjoy 30 days?
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes