Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hi,I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android app, and Kindle Fire app. I have tried to delete it, to unfollow it, but I ...
Hi, I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android ap...
Casual Listener
1098 Views
2 replies
0 likes
Hello, I'm currently using Pandora premium. Several friends and family are using Spotify. I'm trying to decide if it's worth switching. I cannot figure out how to shuffle my artists only, not particular songs. I use this feature exclusively on Pandor...
Hello, I'm currently using Pandora premium. Several friends and family are using Spotify. I'm trying to decide if it's worth switching. I cannot figure out how to shuffle my artists only, not...
Spotify Star
1634 Views
3 replies
0 likes
My "Liked Songs" list is empty with the exception of one old local file, which is no longer present on my computer. I want to remove it but nothing works. I've tried deleting the entry in all the latest versions of the Spotify app in Windows 10 (pres...
My "Liked Songs" list is empty with the exception of one old local file, which is no longer present on my computer. I want to remove it but nothing works. I've tried deleting the entry...
Spotify Star
1333 Views
1 replies
0 likes
PlanPremiumCountryUSDevicePC, Mac, iPhone My Question or IssueGranted I haven't used Spotify in a few months, but today while using it I had the urge to cancel because the generated personal playlist contained artists that I've never played before Sp...
Plan Premium Country US Device PC, Mac, iPhone My Question or Issue Granted I haven't used Spotify in a few months, but today while using it I had the urge to cancel because the genera...
830 Views
0 replies
0 likes
PlanPremiumCountryCZDevicePC, Xiaomi Redmi 7Operating SystemWindows 10, Android My Question or IssueThe recommended songs feature, at the bottom of a playlist, is broken for me. I dont have in my playlist any czech songs, but still 90% of recommended...
Plan Premium Country CZ Device PC, Xiaomi Redmi 7 Operating System Windows 10, Android My Question or Issue The recommended songs feature, at the bottom of a playlist, is broken for ...
Spotify Legend
1036 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/Premium premiumCountry US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung Galaxy S8Operating System(iOS ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium premium Country US Device (iPhone ...
Spotify Legend
413 Views
1 replies
0 likes
PlanPremiumCountryIndiaMy Question or IssueI am a user from India and I'm not able to play some songs like Californication by RHCP, Hotel California by Eagles, Boulevard of Broken Dreams by Green Day and a bunch more.I know that only not all songs ar...
Plan Premium Country India My Question or Issue I am a user from India and I'm not able to play some songs like Californication by RHCP, Hotel California by Eagles, Boulevard of Broken Dreams by...
Spotify Legend
608 Views
1 replies
0 likes
PlanPremiumCountryMexico DeviceiPhone XOperating SystemiOS 13 My Question or IssueHere it is, I followed a playlist I liked way too much, by mistake I Unfollowed that playlist (it wasn’t mine so recover feature won’t help me at all) and I’m trying to...
Plan Premium Country Mexico Device iPhone X Operating System iOS 13 My Question or Issue Here it is, I followed a playlist I liked way too much, by mistake I Unfollowed that pl...
Roadie
573 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceHuawei P30Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was a big Discover Weekly fan once. There was a time when I would play some ambient noise playlist for helping me to get asleep, as I...
Plan Premium Country Spain Device Huawei P30 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was a big Discover Weekly fan once. There was a time...
Spotify Legend
885 Views
1 replies
0 likes
PlanPremiumCountryunited statesDevicesamsung galaxy note 10+Operating Systemandroid My Question or Issuemore than half of my songs in a playlist dissapeared
Plan Premium Country united states Device samsung galaxy note 10+ Operating System android My Question or Issue more than half of my songs in a playlist dissapeared
Spotify Legend
571 Views
1 replies
0 likes
Hi, I have a premium account and recently suscribed to a family plan. I invited my girlfriend to join and she did fine, but in the process, her profile and all her playlists were gone. She tried to recover them throygh the app but it keeps saying the...
Hi, I have a premium account and recently suscribed to a family plan. I invited my girlfriend to join and she did fine, but in the process, her profile and all her playlists were gone....
Spotify Legend
686 Views
1 replies
0 likes
One of the songs I listened the most this year isn't at all at the Spotify Wrapped 2019. It's a song by Dua Lipa, and what is most strange is that there isn't any song by her on the list, which is weird considering that I listen to her quite more tha...
One of the songs I listened the most this year isn't at all at the Spotify Wrapped 2019. It's a song by Dua Lipa, and what is most strange is that there isn't any song by her on the list, which is we...
Spotify Legend
584 Views
1 replies
0 likes
So, as i´ve understood, collaborative playlists can be edited by everyone who visits them. That means that anyone can delete/add unwanted songs to me and my friends mutual playlist. Other threads have explained that there is no current solution to ma...
So, as i´ve understood, collaborative playlists can be edited by everyone who visits them. That means that anyone can delete/add unwanted songs to me and my friends mutual playlist. Other threads hav...
Regular
569 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
392 Views
1 replies
0 likes
I've been adding songs to my phone via the local files feature from my desktop and was wondering if there was anyway that I could get album art onto the songs I downloaded from my desktop so that there isn't just a big question mark when the song pop...
I've been adding songs to my phone via the local files feature from my desktop and was wondering if there was anyway that I could get album art onto the songs I downloaded from my desktop so that the...
Roadie
16359 Views
1 replies
0 likes
PremiumCountryPortugalDeviceiPhone 8Operating SystemiOS 13 My Question or Issue So, I have been listening to quite a lot of local songs and I was just wondering if my time listening to them is also added to Spotify Wrapped.
Premium Country Portugal Device iPhone 8 Operating System iOS 13 My Question or Issue So, I have been listening to quite a lot of local songs and I was just wondering if my ti...
Community Legend
581 Views
1 replies
0 likes
hihaving a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PCkeeps shuffling and when i hit next it will go to something...
hi having a trouble playing from liked song (saved in phone) songs by artists if i search for one to play all of my fav music from that artist is no longer available on my phone! only on my PC keep...
Spotify Star
457 Views
2 replies
0 likes
When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?
When I search for a song, it doesn't let me play it, but it tells me that if I want to add it to a playlist, what can I do?
Spotify Legend
652 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone S, Microsoft SurfaceOperating SystemiOS 10, Windows 10 My Question or IssueSometime last week my top song of the year changed to a song I haven't listened to hardly at all. I took a photo of my Top 5 when Wrapped fir...
Plan Premium Country USA Device iPhone S, Microsoft Surface Operating System iOS 10, Windows 10 My Question or Issue Sometime last week my top song of the year changed to a song I ha...
Spotify Legend
476 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(iPhone 7)Operating System(iOS 13) My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search on this track name in the Spotify app, no results are returned. Is this a bug? ...
Plan Premium Country India Device (iPhone 7) Operating System (iOS 13) My Question or Issue: There is a track named "Adure Din" which is in one of my playlists. If I do a search ...
Spotify Star
2089 Views
4 replies
0 likes
