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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48372 Views
  • 15 replies
  • 36 likes
  • 48372 Views
  • 15 replies
  • 36 likes

Superuser Contribution Favoriten sind weg/Favorites are gone

Meine Lieblingssongs, die ich seit über 5 Jahren sammle, sind einfach weg. Ich habe mich ab- und wieder angemeldet, die App deinstalliert und wieder neu runtergeladen, aber es hilft nichts. Was kann ich tun?/my favorites folder which i have been fill...

  • Visitor
  • Meine Lieblingssongs, die ich seit über 5 Jahren sammle, sind einfach weg. Ich habe mich ab- und wieder angemeldet, die App deinstalliert und wieder neu runtergeladen, aber es hilft nichts. Was kann ...
  • AlejaR
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast sort criteria lost after leaving screen

Whenever I set podcast sort order and filter played/unplayed. If I leave the show and go back in then what I set is lost.a capture of the problemhttps://imgur.com/a/o3NgpCMiOS 16.2Spotify 8.7.92.521I have tried to clear cache.

  • Casual Listener
  • Whenever I set podcast sort order and filter played/unplayed. If I leave the show and go back in then what I set is lost. a capture of the problem https://imgur.com/a/o3NgpCM iOS 16.2 Spoti...
  • Alex
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Requiero de un reembolso ya que el modo offline no está funcionando

Me gustaría un reembolso ya que he tenido este problema durante al menos los últimos 3 meses y no ha habido ninguna respuesta o solución al respecto, yo pago Spotify por esta modalidad y si no funciona será mejor que me hagan la devolución de mi dine...

  • Casual Listener
  • Me gustaría un reembolso ya que he tenido este problema durante al menos los últimos 3 meses y no ha habido ninguna respuesta o solución al respecto, yo pago Spotify por esta modalidad y si no funcio...
  • Jose_M
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution After hearting/liking a song in a playlist, the subsequent played song(s) show as “liked”

After hearting/liking a song in a playlist (ie discover weekly), any subsequent played song(s) show as “hearted/liked” in the UI. Upon clicking the already filled in heart to “unlike”, a UI message appears indicating that song is now added to “liked ...

  • Regular
  • After hearting/liking a song in a playlist (ie discover weekly), any subsequent played song(s) show as “hearted/liked” in the UI. Upon clicking the already filled in heart to “unlike”, a UI message a...
  • Yordan
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Can not give spotify app access to local network

Device: iPhoneOperating System: iOS 16.2 In the Spotify app settings (in the iOS setting app) I can not see the option to allow the Spotify app to access the lokal network. Also in the iOS settings app via privacy -> local network I do not see the sp...

  • Casual Listener
  • Device: iPhone Operating System: iOS 16.2   In the Spotify app settings (in the iOS setting app) I can not see the option to allow the Spotify app to access the lokal network. Also in the iOS...
  • Lucky10
  • Casual Listener
  • 2404 Views
  • 2 replies
  • 0 likes
  • 2404 Views
  • 2 replies
  • 0 likes

i hate the update

PlanPremiumCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue i’ve had my spotify premium for several months now, probably just before summer of 2018, and my layout has always been square-like; there was a “+” and check button to ad...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  i’ve had my spotify premium for several months now, probably just before summer of 2...
  • user-removed
  • Not applicable
  • 2326 Views
  • 7 replies
  • 9 likes
  • 2326 Views
  • 7 replies
  • 9 likes

I hate the new Spotify. Please change it back.

...at least until it's ready for use. Signed, The entire Spotify community

  • Regular
  • ...at least until it's ready for use.   Signed,   The entire Spotify community
  • user-removed
  • Not applicable
  • 2848 Views
  • 14 replies
  • 23 likes
  • 2848 Views
  • 14 replies
  • 23 likes

App constantly crashing :(

Plan: PremiumCountry: USADevice: iPhone XR iOS 16.2 The app will crash when:I open it after a few hours of not using it I play from a new playlist (i.e. I start listening to a different playlist than I wasn’t originally listening to)I queue a song (w...

  • Visitor
  • Plan: Premium Country: USA Device: iPhone XR iOS 16.2   The app will crash when: I open it after a few hours of not using it I play from a new playlist (i.e. I start listening to a diffe...
  • MateusM
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Most recent search not showing up

I searched for an artist last night, but it's not showing up in the recent searches list.Why is this?

  • Roadie
  • I searched for an artist last night, but it's not showing up in the recent searches list. Why is this?
  • Alex
  • Spotify Legend
  • 474 Views
  • 3 replies
  • 1 likes
  • 474 Views
  • 3 replies
  • 1 likes

Superuser Contribution Paused Music every 5 mins

My music has been pausing every 5 mins constantly and I never know why. Nobody else has access to my profile but me so this shouldn’t be happening.

  • Visitor
  • My music has been pausing every 5 mins constantly and I never know why. Nobody else has access to my profile but me so this shouldn’t be happening. 
  • Eni
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound keeps cutting out for a split second

Never had this problem for many years prior, but recently I'm getting split second cut-outs in sound while playing from my iPhone. This is at home on a solid wifi connection.Any idea what is going on here, and how to fix it? Thanks!

  • Roadie
  • Never had this problem for many years prior, but recently I'm getting split second cut-outs in sound while playing from my iPhone. This is at home on a solid wifi connection. Any idea what is going ...
  • Eni
  • Moderator
  • 2255 Views
  • 5 replies
  • 0 likes
  • 2255 Views
  • 5 replies
  • 0 likes

Superuser Contribution shuffle alarm for ios

PlanPremiumCountryIsraelDevice(iPhone 12 pro)Operating System(iOS) My Question or IssueHello everyoneI want to wake up every morning with a different songI saw that it exists on Android devices and I didn't find it under IOS.I would appreciate your h...

  • Newbie
  • Plan Premium Country Israel Device (iPhone 12 pro) Operating System (iOS)   My Question or Issue Hello everyone I want to wake up every morning with a different song I saw that it ex...
  • Lyubka
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not downloading

I’ve been trying to download my songs for the past 2 hours it downloads 5 songs and then just doesn’t download anymore PlaniPhone 8 Plus Operating iPhone My Question or IssueI’ve been trying to download my songs for the past 2 hours it downloads 5 so...

  • Visitor
  • I’ve been trying to download my songs for the past 2 hours it downloads 5 songs and then just doesn’t download anymore  Plan iPhone 8 Plus  Operating  iPhone  My Question or ...
  • MihailY
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen to songs downloaded from pc

PlanFreeCountry DeviceiPhone 12Operating SystemiOS 16 My Question or IssueI can't listen to songs downloaded from pc, on my phone. Anytime I try to listen to the songs, they get auto skipped, but i can listen to them if i play them on pc first. Is th...

  • Casual Listener
  •   Plan Free Country   Device iPhone 12 Operating System iOS 16   My Question or Issue I can't listen to songs downloaded from pc, on my phone. Anytime I try to listen to the...
  • Eni
  • Moderator
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution Won't let me play songs in Recently Played continuously

using: latest iphone app ios, and latest spotify app I was always able to play the list of songs in my recently played, one after the other.But now it only plays one song, and then creates a radio based of that song. It will not play the list of song...

  • Roadie
  • using: latest iphone app ios, and latest spotify app   I was always able to play the list of songs in my recently played, one after the other. But now it only plays one song, and then creates...
  • OscarDC
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many songs in Daily Mixes do not play via Sonos Arc

PlanPremiumCountryUSA DeviceSonos Arc soundbar My Question or IssueLately my Spotify Daily Mixes have not played most tracks displayed on the custom playlist when I select my Sonos Arc soundbar as my current device from either the iOS or macOS Spotif...

  • Regular
  • Plan Premium Country USA   Device Sonos Arc soundbar    My Question or Issue Lately my Spotify Daily Mixes have not played most tracks displayed on the custom playlist when I ...
  • Eni
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automix is not working

When I start a song from search and it ends, the next song won’t start but automix is enabled.

  • Visitor
  • When I start a song from search and it ends, the next song won’t start but automix is enabled.
  • RafaelDimass1111
  • Visitor
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Superuser Contribution iPhone not showing music when locked

I’ve tried everything to sort this out from following tips and tricks on the internet, deleting the app, making sure all the settings are correct and nothing is working! Everything settings wise on my phone and Spotify is correct so I don’t understan...

  • Visitor
  • I’ve tried everything to sort this out from following tips and tricks on the internet, deleting the app, making sure all the settings are correct and nothing is working! Everything settings wise on m...
  • OscarDC
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old albums in New Releases

PlanPremiumCountryCyprusDeviceiPhone 11Operating SystemiOS 16.0.2App version8.7.68.568My Question or IssueIn New Releases I see only old albums released in 2021.

  • Regular
  • Plan Premium Country Cyprus Device iPhone 11 Operating System iOS 16.0.2 App version 8.7.68.568 My Question or Issue In New Releases I see only old albums released in 2021.
  • Alex
  • Spotify Legend
  • 1223 Views
  • 19 replies
  • 0 likes
  • 1223 Views
  • 19 replies
  • 0 likes

Solved!!Superuser Contribution Favorites on the iPhone have a different order than on the PC

I have a different songs order in the favorite playlist for my iPhone than on the desktop app (windows 10).I created the list of my favorite songs (about 400 songs). The sorgs order was correct at the beggining. But after the week or more I checked t...

  • Casual Listener
  • I have a different songs order in the favorite playlist for my iPhone than on the desktop app (windows 10). I created the list of my favorite songs (about 400 songs). The sorgs order was correct at ...
  • mikekuzm
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • Favorite Songs
    iphone
    order
  • 305 Views
  • 2 replies
  • 0 likes